We will all be pleased to learn that NHS England have agreed that all practices will be entitled to reimbursement of the actual cost of GP locum cover for maternity / paternity / adoption leave.  However, NHS England refer to the actual cost as being £1,113.74 for the first two weeks and £1,734.18 thereafter, or…

A recent study by Investors in People found that 47% of employees considered changing jobs in 2014. Nearly a quarter claimed that they would have moved 12 months ago had the economy been stronger. And of the 24% of employees feeling unhappy in their current positions, 47% blamed bad management. Retaining staff is, as you well know,…

You may have heard about Shared Parental Leave which is coming into effect on 5th April this year. Employees are now entitled to a whole host of different types of family leave, some of which are changing on 5th April, some of which are not, and it’s easy to get confused. So here’s a helpful…

We’ve been there too, and we feel your pain. It can be incredibly challenging and time-consuming to have to manage an employee who rubs others up the wrong way, who likes to do things their own (difficult) way or who for whatever other reason is challenging to manage effectively. But it’s your prerogative as manager…

Unplanned sickness absence already costs UK organisations around 16% of payroll, and sickies (legitimate or otherwise) now take a £29 billion chunk out of British businesses annually. But it’s a fact of life for any office manager that you will from time to time have to manage staff sickness, and sometimes extreme bouts of it.…

You will find a whole host of typical interview questions out there on the internet, and it’s possible that your practice follows a set list of questions anyway when it comes to interviewing new team members. Our guide will take you through a few of the ‘softer’ interview skills you could employ in order to…

Just one of your tasks as a practice manager is the professional development of your staff, and their appraisals. By taking a few thoughtful and simple steps as a practice manager you can attack widely held attitudes that performance management processes such as appraisals and annual reviews can be perilously damaging to an employee’s sense…