In part two of our series looking at CQC inspection key lines of enquiries (KLOEs), we looked generally at the KLOE that deals with Practice Leadership. While the PM may not necessarily be the leader, there is a great deal of leadership work that falls to most of us. Casting minds back to 2004 and…

Leadership is defined in many ways. The Oxford Dictionary is little help as it merely says, “The action of leading a group of people or an organisation,” while Forbes defines it as being, “a process of social influence, which maximises the efforts of others, towards the achievement of a goal”. One of the most influential…

By now, it’s safe to assume that all practice managers know what a KLOE is. However, when it comes to dealing with the CQC, the real test is whether what you believe it means corresponds with what your CQC Inspection Team believes it is. From experience, the gap between the two can be a significant…

It’s just another day in the office and as usual you’re ploughing your way through an abundance of emails and letters whilst taking yet another phone call. The workload continues to increase and you’re prioritising effectively, ensuring that what needs to be done is getting done; that’s what being a manager is all about, and…

In the middle of March 2018, the CQC published revised guidance detailing the way it intends to inspect GP Practices, updating its publication from October 2017. The guidance shared details on how the CQC intends to work with the Annual Provider Information and the review of practices with ‘good’ and ‘outstanding’ ratings – which covers…

While much has been written and said about the EU’s General Data Protection Regulation (GDPR), the compliance deadline for which is 25 May this year, GP practice managers need to be aware of another set of data security requirements – which need to be met by April.

GP leaders have reacted with dismay to the latest plans for practice inspections. The Care Quality Commission promised to lighten the burden on practices – and says that those with good reports will enjoy longer intervals between inspections. But its plans require practices to provide regular reports and updates for monitoring by inspectors. The Commission…