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Polly’s provoked – By PM Polly

I’m angry. No, not angry. I’m livid!

This government is throwing a miserly amount of cash at GP services, which between us all is unsubstantial. Worse than that, it isn’t going to make any difference.

Firstly, this money is to be used to secure locums: GPs, ANPs, pharmacists, even paramedics. Tell me, Sajid Javid, where is this magic pool of locums you talk of? I know practices who’ve had GP vacancies for more than a year and still can’t get a locum.

Secondly, if by some mighty miracle we did manage to secure a locum, where would you like them to work? In the car park? Behind the bins? In the garden? Or perhaps they could carry out an examination on the kitchen table?

Thirdly, last year you told us we should “embrace technology” and it should be the norm to be able to contact your GP digitally. We spent months training and building new processes to provide this service and now you tell us it’s not good enough. The reduction in face-to-face contact statistics don’t take into account that many patients LIKE a digital consultation or telephone call.

Languishing under the weight of the Daily Fail headlines, you’ve yet again failed to engage with actual primary care staff. Please come into our surgery and answer the phone. Without phone triage, our lists would be full 24 hours a day. Before working in a surgery, like you, I had no idea people would ring the next day for an urgent appointment because they’d had the sh*ts since 7pm the night before.

It happens.

All the time.

The population needs to be educated on diet, health, smoking, drinking and exercise. In the main, we’re responsible for our own health, yet we expect to carry on abusing our bodies then scream like a toddler when the GP can’t fix it. The NHS was designed to care for ill people; we weren’t supposed to not give a sh*t about our own health and then expect someone else to sort it out. The Government needs to do much more on health education.

Also, when our practices are being bashed, why is there no mention of the waiting lists in secondary care which have expanded beyond recognition? This means patients come back to their GP as their issues become worse. Our lists and demands get longer and weightier. I find it amazing that we get into the newspaper because someone couldn’t get their yellow toenail seen today, yet when a patient is told they need to wait a few weeks for a potential cancerous lump to be examined or a few years for a new hip, they accept this as the norm.

One last thing, general practice staff have seen patients throughout the pandemic and continue to do so at the same levels, or increasing levels, as they did pre-pandemic. They also delivered 70% of the Covid vaccinations to the public. They saved and continue to save thousands of lives.

This week, a staff member at my practice has been called a “fu**ing sl*g”, our practice has been told it’s “fu**ing hopeless” and, worse than this, a patient actually took a sh*t in a specimen bag and handed it to the receptionist.

I apologise for some of the language used in this article; however, believe me, it could’ve been a lot worse!

Polly. Is. Provoked!

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PM Polly

Experienced Practice Manager doing my best to stay sane.

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16 Responses to “Polly’s provoked – By PM Polly”
  1. Bernadette Conway Says:

    My sentiments entirely . They need to get off their backsides and come and work on reception. or even with any of the people who work in General Practice . It is even getting harder to recruit now as no one wants to work where they give it their all and get continual abuse from the people they are trying to help . I’m Livid too

    Reply

  2. Tricia Says:

    Well said! The self care agenda appears to be almost non existent, the ‘toddler tantrums’ when not getting what they want becoming more frequent and you hit the nail on the head with a lot of patients like telephone consults – some days we only have face to face slots left with clinicians who don’t do telephone consults (new PA’s/FY2) and patients don’t want them!

    The Daily Fail have got a lot to answer for………………..

    Reply

    • PM Polly Says:

      The lack of understanding is frustrating and The Daily Fail is poisonous, it’s like they want to get rid of GPs!!! I detest them!

      Reply

  3. Andrea Says:

    So true.
    Walk a mile in our shoes. 7 day working weeks delivering primary care, vaccines and general everyday work. Increase in phone calls, Increase in complaints, recruiting staff almost impossible even in a well established, well run and well respected surgery. Media delivering daily often incorrect updates before we have been informed of any potential change. Really struggling to stay motivated to keep going.

    Reply

    • PM Polly Says:

      Exactly this, staying motivated when you’re slated every day you turn on the TV or read a newspaper or go online is difficult. I don’t understand the agenda of the media, it feels like they want us to fail!

      Reply

  4. Helen Says:

    Absolutely 100% agree- it seems like the NHS is just secondary care…we are not included and it makes me mad.
    Contact phone call, demands to see GP’s is non stop…my staff get shouted at and as a Practice manager i find myself writing to them warning to refrain from shouting, speaking abusively to staff who are trying to help. Just beggars belief

    Reply

    • PM Polly Says:

      I often think this, I don’t deny there are issues in General Practice, demand is huge however this idea that everyone is being paid too much and doing little is very depressing. Now and again waiting lists make the headlines however GP practices seem to be battered every day and at the end of the day. Also the media don’t see the other part where we are told so often that we aren’t referring correctly or not to refer at all and how long A&E waiting lists are – it’s all gone very wrong and needs urgently look at to help patients get the care they need.

      Reply

  5. Neelam Says:

    Well put – I would love you to send this in to the daily papers who are bashing us- I think most of us would be happy for you to represents us!

    Reply

  6. Kay Says:

    Well said.

    Reply

  7. Sandie Ince Says:

    OMG, were you listening to me preach to my mate last night complaining about not being able to get an appointment with her GP about an issue the pharmacist could have sorted. In this area we have been saying for years there is not enough on patient education for self-help, everything and everybody says “talk to your GP”, Brilliantly put, do you think you could get in the papers!

    Reply

    • Polly Says:

      Yet we should allow free access for everyone to have a GP appointment. Imagine the chaos if every sore throat was seen!!! It’s a very difficult subject to broach and be honest about
      Even some diabetics who know if they eat properly could be at less risk of losing some toes don’t seem to want to change their ways. Of course some do. I have always felt not enough is done to educate people about their health and the fact we do get poorly sometimes and with rest we’ll get well on our own. The amount of kids I’ve seen this week in surgery running around with colds with parents demanding they be seen. They’re running around! Also prevention as we know is better than cure! Eat better and exercise. Let the GP be there for those that really need it! Now I’m annoyed again !! 😂.. Would the papers print this??

      Reply

  8. Anon Says:

    Well said! The government is yet again blaming GPs for problems entirely of their own making. Where are the extra 5,000 GPs we were promised? GP numbers have gone down, not up! Where is the supply of practice nurses and nurse practitioners? – there is none! I’m just as mad.

    Reply

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