“I want to make a complaint” is never a phrase we relish hearing, and it can be all too jarring to hear it from the mouths of our own staff. But that is essentially what a grievance is – a complaint about the working environment. So how do you as a manager deal with grievances?…

A summary of the HR and H&S updates issued in February 2023 HR Updates Amber alerts UPDATE: Exclusivity clauses to be banned in contracts for low-income workers Green alerts Redundancy and disability H&S Updates Amber alerts Safe use of ladders and stepladders at work

A summary of the HR and H&S updates issued in January 2023 HR Updates Red alerts National Living Wage and National Minimum Wage rates – 1st April 2023 Family-friendly benefits statutory rates – 2nd April 2023 Statutory sick pay rate – 6th April 2023 Amber alerts Upcoming flexible working changes Green alerts A “vanishing” dismissal 

A employee raising a grievance is likely to have a concern, problem, or complaint about their work, the workplace, or someone they work with, that they feel is unfair and/or unjust on them. Common examples might be difficulties in a relationship with a colleague, feeling they have been passed over for promotion, or believing the working environment…

A summary of the HR and H&S updates issued in December 2022 HR Updates Amber alerts Failure to investigate unsatisfactory reference found to be discriminatory GP receptionist discriminated against when she wasn’t allowed to work remotely during the pandemic

How frustrating is it when staff are regularly off sick for small bouts of really trivial things? The disruption it causes to the service, the impact on other staff, the ability to arrange cover… all of these are major headaches for practice managers everywhere. Robyn Clark (aka JacksonR) and Susi O’Brien (HR Help advisor) hosted…

A summary of the HR and H&S updates issued in November 2022 HR Updates Amber alerts Notice-period pay when an employee is unable to attend work New ACAS guidance on staff suspensions NHS worker unfairly dismissed because of “procedural defects”