In another drive to safeguard the UK against an Ebola breakout, GP practice reception staff are now being briefed on how to deal with a suspected case either in person or over the phone. Health Secretary Jeremy Hunt predicts ‘a handful’ of Ebola cases to reach the UK by Christmas, so a simple ‘common sense’…

A happy and appreciated team is normally one that’s more efficient and less absent from work. They’re more loyal, more creative when it comes to problem-solving, and they stick around for longer in your employment. Happier workers help their colleagues out three times more often than unhappy ones and they hit their targets 31% more…

With summer holidays now over it’s likely that most of your staff are all on home turf again… or for now at least. But no sooner does one holiday season finish than a new one presents itself, along with a flurry of holiday request forms: next up is Christmas. It’s just over three months away…

Just one of your tasks as a practice manager is the professional development of your staff, and their appraisals. By taking a few thoughtful and simple steps as a practice manager you can attack widely held attitudes that performance management processes such as appraisals and annual reviews can be perilously damaging to an employee’s sense…

Building Your Team Teambuilding. It’s a buzzword that can elicit groans and rolled eyes amongst co-workers, but there are ways to address the issue of teambuilding without the need for name badges, dangling from treetops and other artificial exercises. One thing’s for certain: staff who work as a team communicate better, generally feel more motivated…

As a receptionist in a busy doctor’s surgery, you’ve probably worked out how to handle the stress of such an emotionally demanding job. Not only are you wonderful people sitting on the frontline for all sorts of daily abuse from irritated, uncomfortable and downright infectious patients, you’re subjected to a whole town’s worth of sniffles…