We had rain, a bit more rain, and then some more rain in May! As always, we tried to brighten things up for you with lots of new blogs, HUB updates and we shared our commitment to development.
Best of our blogs
Our commitment to development – Practice Index HUB – We don’t know what is around the corner in primary care, but you can trust we will develop features to meet those needs quickly and effectively… Read more
HR Clinic – Handling Long-Term Sickness (Questions and Answers) – Managing staff who are on long-term sick leave is challenging for Practice Managers. In April’s HR Clinic, Robyn Clark (aka JacksonR) and Susi O’Brien (HR Help advisor) answered all your questions on this tricky subject. Here is a summary of the questions we received, and the answers given. Read more
Ways that employees respond to performance management – and what to do when we encounter them – By Susi O’Brien – Performance management is what we usually call it when organisations take measures to deal with employee capability issues. What I’m going to discuss here are ways in which employees might react to being performance managed. This, in my experience, is what usually makes performance management such a challenging (and nerve-wracking) thing for managers to do. Read more
Reasonable Adjustment Digital Flag – By Phil Coates – When anyone mentions reasonable adjustments, I immediately think of practical adjustments or changes that can be made to reduce any disability-related disadvantages. But what about our patients? What are we expected to do? It’s time for full implementation of the Reasonable Adjustment Digital Flag. Read more
We’re all going on a summer holiday… – By Ceri Gardener – Hands up whoever now has Cliff Richard singing in their head?! With exams nearly over, and 16 year-olds whooping with joy at the end of their school years, many people are starting to head off on their summer holidays while some are on half term, and it got me thinking about what is ahead! Read more
May’s podcast
Popular new and updated resources [PLUS]
- Email and text messaging poster
- Mental health, capacity and treatment policy (Scotland)
- Managing access and patient demand policy
- Significant event and incident policy (England)
- Reasonable adjustment digital flag policy
- Female genital mutilation/cutting guidance document (Scotland)
- Anti-bribery and counter fraud policy
- Audio, visual and photography policy (England)
- Translator and interpreter policy
- Accessible information standard policy
- Safeguarding policy (Scotland)
- Trans employee policy (England and Wales)
- Trans employee policy (Scotland)
Popular forum threads
- Car breakdown
- Removing a patient, what to do when you disagree?
- Staff nightmare – what to do?
- Staff member not fulfilling contract
- Patient requesting online access for daughter who is 13
- Clinical Pharmacist refusing to work from hub
- My never ending to do list – Practice Index
- Come, tell me your minor gripe…
New Practice Index Training courses
You can see a full list of training courses here.
Practice Index Learning Package
Updated Mandatory and More:
- Understanding General Practice – Northern Ireland
- Caldicott and Confidentiality
- Conflict Resolution
- Consent
- Chaperone Awareness
- Duty of Candour
- Anaphylaxis
- Significant Events & Safety Incidents – An Overview
- Effective Record-Keeping – The Essentials
- Effective Record Management – The Essentials
- CQC Masterclass: The Perfect Practice
New Masterclass
You can find out more information about our Learning Package here.
New features in the HUB 
- Complaints: The order of display has been updated to reflect a change from NHSE in the KO41b submission
- Holiday Manager: Practices can now block certain dates to prevent holiday bookings
- Policy Manager: New block types for uploads and signatures, and the ability to download read receipts
HUB support videos
- An overview of the Library
- A staff member’s guide to Policy Manager
- A staff member’s guide to managing HR Alerts
- A staff member’s guide to updating HR Record information
- A staff member’s guide to requesting overtime
- A staff member’s guide to using Holiday Manager
- How to choose which feeds to receive safety alerts from
- How to update an HR checklist
- How to add multiple files to an HR check
- How to update a policy
- Advanced search filters within the HUB – A quick overview
- How can I see what changes have been made to a staff member’s annual leave?
Help Centre – A compilation of FAQs, useful videos, and information on our HUB products
HUB weekly support sessions – Join one of our weekly sessions to discover more about the HUB and what it can offer.
Further updates can be found here.
If you’d like to know more about Practice Index PLUS and any products in the HUB, you can book a demo here.
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