Guidelines Live is a two-day event for all members of the primary care team with 3 consecutive clinical streams focusing on clinical guidance and hot topics seen in daily practice.

Practice Index, in association with the Institute of General Practice Management, is delighted to bring you a dedicated stream of exciting, informative business and management sessions. A range of expert speakers will give you an insight into some of the most important topics affecting teams working in general practice today.

HR

Managing Long-Term Sickness Absence

 Managing staff who are on long-term sick leave is challenging. Can we contact them? How long is long enough? How can we get them back to work? This valuable session will investigate an area that raises lots of questions for practices.

Dealing with Difficult Employees

This thought-provoking session provides delegates with an overview of how to manage difficult employees. We’ll cover how to have conversations with those tricky team members, the need for accurate documentation and policies, and tips on fostering a positive working environment.

The Annual Leave Minefield (Panel discussion)

 Join our panel of HR experts to discuss managing annual leave in general practice. We’ll explore bank holidays, pro rata working patterns, types of leave and any other burning questions you may have.

Finance

Maximising Profitability in General Practice

There has never been a more financially challenging time for practices. This session provides a clear overview of how practices can maximise profitability. Delegates will learn, in detail, how they can increase the profitability of their own practice through a detailed examination of their income, expenditure and benchmarking.

 NHS Pensions Update

Join our NHS pensions expert who will answer all your pressing questions and refresh your understanding of the NHS pension scheme and its associated benefits and allowances. The session will also explain the McCloud remedy.

 Is General Practice Financially Sustainable? (Panel discussion)

With an ever-stretched budget, how do we manage our practices without compromising the outcomes of patients? Our panel debates the long-term sustainability of general practice.

Digital

Achieving the Reasonable Adjustments Digital Flag

In September 2023, a Reasonable Adjustment Digital Flag Information Standard was published (under section 250 of the Health and Social Care Act 2012) that details what all NHS and social care organisations in England are required to do about the flag. This session will discuss how your practice can meet the requirements of the standard.

Managing Online Negativity

Do you have angry, vicious or sarcastic comments on your social media page? Are disgruntled online reviews getting you down? This session will explain some of the psychology behind patient negativity online and how to tackle it.

Breaking Down Barriers in Digital Healthcare (Panel discussion)

With general practice transitioning to Digital First, you may be facing resistance in certain patient cohorts. The panel will debate the latest challenges facing practices and how you can improve your communications and digital services.

CQC