The last 12 months have been challenging, to say the least, for practice managers. Everything from new regulations and budgetary pressures through to burnout and HR have all been among the major talking points. But which stories were the most read on Practice Index in 2018? Here’s a round-up of the top 10.
GDPR for GP receptionists and administrators – Video and Quiz
If one topic was guaranteed to grab the attention of PMs – especially during the first half of the year – it was GDPR, the new EU data protection guidelines. This video and online quiz that shared information about the regs and tested knowledge proved extremely popular and was our most popular post of 2018.
Online training course for GP receptionists
Blog posts about staff training always prove popular on Practice Index and this post, launching a new online training course for receptionists, was no exception.
The ultimate guide to bank holiday entitlements
HR is a consistently important and engaging topic for practice managers and this guide bank holiday entitlement and pay proved enduringly popular throughout the year. The series of examples and calculators were particularly loved.
Are you ready for NHS data security requirements? – GDPR, DSP, IG Toolkit
As if GDPR didn’t give practices enough to think about, a new Data Security and Protection Toolkit (DSP Toolkit) replaced the Information Governance Toolkit (IG Toolkit). This post outlined the changes in more detail and proved a helpful and well-read guide for practice managers.
Another GDPR post made it into this year’s top 10 – this time a short video designed for to get GPs GDPR ready – a task many practice managers welcomed the help with!
Practice Manager pay – Part 3: Should I have a pay rise?
A series of posts looking at practice manager pay and working hours based on the results of the Gender Pay Gap Survey, all proved popular. The most popular of the series was this one, which focused on the hot topic of PM pay rises.
Motivating GP receptionists – Attitudes, variety and value
In at number six in our review of the year’s top blog posts is this one about the motivation and attitudes of receptionists. Based around comments made on the Practice Index Forum, the post discussed why these front-line troops are a vital link in the practice chain and how PMs can keep them as motivated as possible for as much time as possible.
Is having a Deputy Practice Manager the answer?
For the second consecutive year, a post about deputy/assistant PMs made it into our top 10 – no surprise given the ongoing workload challenge facing PMs.
CQC inspections are ongoing challenges for practice managers. The thought of an inspection, let alone a letter announcing a visit, are enough to send PMs reaching for the panic button. It’s no wonder then that this article about the publication of a new CQC Guidance document by Practice Index proved so popular.
Addressing the root cause of PM burnout
The very real and problematic topic of burnout is never far from the news or our thoughts and when BMA GP committee chair Dr Richard Vautrey took to the stage at the Best Practice show in Birmingham to point out practice managers are working under ‘huge pressure’ that we should not underestimate, the spotlight firmly pointed onto practice managers. This post attempted to uncover some of the root causes of PM burnout and how to solve them.
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