The last year has been another eventful one for practice managers. Everything from the ongoing challenges faced by primary care through to amended CQC inspections and funding have all been major talking points.
But which stories have been the most popular on Practice Index? Here’s a round-up of the top 10:
Outstanding appointment system
The subjects of triage and signposting within general practice are never far from the headlines. Our report on a practice that made the news for right reasons – after being given an outstanding rating by the CQC for its innovative, patient-centred appointment system – proved hugely popular with you.
CQC inspections: The changes coming soon
This post about the new-look CQC inspections was, unsurprisingly, one of our top stories. The topic remains a major talking point for PMs!
Much has been made about the skill and employment mix in general practice in the last year. Pharmacists, associate physicians and nurses have all come under the spotlight – and our article asking if paramedics have a role to play in easing practice workloads and the pressures of recruiting new GPs caught your attention.
In April 2017 some substantial changes were made to the IR35 tax legislation that impacted practices using locums.
The new GP contract for 2017/18: How will it affect you?
One of the most popular articles every year is our one about the new GP contract. This year was no different!
Making the most of an Assistant Practice Manager
Practice Index’s survey of practice manger workloads found that 97% feel they are overloaded. It therefore followed that this post about the roles of assistant practice managers made it into our top 10.
The thought of a four-day working week is clearly appealing – and as this article showed – the dream is closer than you might think!
Abusive patients: Deal or delete?
Violence and abusive behaviour towards GPs and practice staff hit the headlines in the summer when a GP spoke out about the daily abuse he and his staff are subjected to from patients. Our article offering tips on how to deal with abusive patients resonated with you as the problem, it seems, is getting worse.
That’s what Practice Managers do, isn’t it?!
PM Polly’s tongue-in-cheek (or is it?) look at the typical day of a practice manager proved hugely popular – and is well worth a read if you haven’t already.
Data security and GDPR: Don’t be the next headline maker
Last but by no means least on our top 10 is this post about data security and GDPR – the new regulation that comes into force in May 2018. You’ll be hearing and reading much more about this over the coming months!
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Topics trending in the forum:
Who works as a team?
Receptionists in busy GP surgeries
Staff member keeps having time off sick
The PM Forum Awards 2017
‘That patient’
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