Inspectors have placed St Mary’s Urgent Care Centre, Paddington, London, into special measures after rating it inadequate overall.

The centre, which is run by Vocare Limited, was rated inadequate for being safe, effective and well-led. It was rated requires improvement for being caring and good for being responsive to people’s needs when it was inspected in July 2017.

The report says the lack of oversight and monitoring of ongoing incidents means opportunities to prevent or minimise harm were missed and that there was a lack of safeguarding of children and vulnerable adults.

Inspectors said the provider could not demonstrate that people received effective care.

Michele Golden, head of general practice inspection in London, said: “We found there had been a lack of clear management and clinical leadership and staff had not felt supported in their day-to-day roles at Vocare Limited’s St Mary’s Urgent Care Centre.

“CQC is placing this service in special measures. Services placed in special measures will be inspected again within six months. If insufficient improvements have been made, we will take action in line with our enforcement procedures to begin the process of preventing the provider from operating the service.

“However, staff did say that communication and engagement had improved since an interim management team had been in place. On the day of the inspection we observed members of staff were courteous and helpful to patients and treated them with dignity and respect.”

The centre is located within St Mary’s Hospital, which is run by Imperial College Healthcare NHS Trust.