During this enlightening session, delegates will learn to effectively identify and manage conflict within the workplace. The course will include containing conflict, listening skills and overcoming resistance.
Objectives
- Understand the causes of conflict in the workplace
- Identify why some people choose to avoid conflict
- Learn how to respond to conflict positively
- Understand the importance of listening and communication
- Learn why reflection is important following a conflict situation
Designed for
All staff working in general practice.
Practice Index Training includes
- Our unique process
- Support for managers
- Specialist GP practice trainers
- Customised courses