This insightful course helps empower you to take a strategic approach against damaging online feedback. You’ll gain an understanding of why people might post negative reviews for your practice online, and how to address these, in addition to different ways to positively influence your online presence.
Objectives
- Recognise the importance of reputation management
- Appreciate the reasoning behind online negativity
- Understand how to manage fake and trolling reviews
- Learn how to confidently deal with negativity
- Understand how a robust comms plan can help counteract negativity
Designed for
Staff with responsibilities for managing digital communications channels.
Practice Index Training includes
- Our unique process
- Support for managers
- Specialist GP practice trainers
- Customised courses
