Management Support
Expert advice in all areas of practice management
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Management Support services
Appropriate Staffing Levels
- Compliance
Do you have sufficient staff to meet the needs of your patients? Are you prepared for staff leaving and have you got a succession plan in place? Our team of expert advisors can discuss your staffing levels with you, and explain how to plan for the future.
Audit Process
- Compliance
Is quality improvement regularly undertaken at your practice? Do you understand the audit process? Our team of advisors can explain what is required for effective QIA and how to record audits appropriately.
CQC Inspection Process
- CQC
Do you want to understand how the CQC inspection process works? Our specialist advisors will explain what to expect, giving you confidence you need when the inspector calls.
CQC Policies
- CQC
Have you ever wondered what policies are required to satisfy the CQC? Do you know what policies are considered mandatory? Our advisors will explain what policies the CQC may request at an inspection and give you some top tips about policy management.
CQC Post-Inspection Strategy
- CQC
If your CQC inspection did not go according to plan, or your outcome was not as you expected, you may need some support on how to achieve compliance ahead of re-inspection. Our team of advisors can help you plan your strategy to achieve compliance.
Communicating With Your PPG
- Marketing
Is your PPG lacking engagement? Our team will help revitalise your PPG strategy, improving comms and making the most of your members.
Complaints Process
- Compliance
Have you got a robust complaints process in place? Do all staff members know how to deal with complaints including vexatious complaints? Our advisors can demonstrate how to manage complaints effectively, including recording all types of complaints.
Improving Efficiencies
- Finance
Are you looking at ways of improving efficiencies in your practice, but feel uncertain about where to begin? Our expert advisors can help you plan ways to enhance the financial efficiency of your practice.
Incident Reporting Process
- Compliance
Do you record all incidents correctly? Do you understand how to record Significant Events, incidents and near misses? Our specialist advisors will demonstrate recording requirements to you, the need to share information, and why root cause analysis (RCA) is essential.
Managing Feedback
- Compliance
How do you manage feedback? Knowing how to respond, what information to share, and how to deal with comments, compliments and suggestions, demonstrates how responsive you are to your patients. Our experts will show you how to handle feedback appropriately.
Managing Patient Comments Online
- Marketing
Are negative online reviews impacting on your practice reputation? Our communications experts will help advise on dealing with patient comments, and ways to boost a positive online presence.
Managing Your Premises
- Compliance
Are you finding management of your premises a challenge? Are your premises accessible to all patients? Is the correct information displayed throughout your practice? Our team of advisors can help you discover what you need to do, to ensure your premises are well presented.
Personally Administered Income
- Finance
Is your practice claiming everything you're entitled to? Have you wondered how you can improve your Personally Administered Item income? Our specialist team can help you to maximise your income.
Practice Finance
- Finance
Do you understand the complexities of practice finance? Do you have questions about income, partnership finance or financial controls? Our subject matter experts can answer your questions in detail, helping you understand finances fully.
QOF
- Finance
If you are new to general practice, you may not fully grasp QOF or the significance of this for your practice. Our team of advisors can help you understand QOF in detail, and explain how you can achieve your QOF targets.
Risks and Issues
- Compliance
Are you uncertain about which risk assessments you need to undertake? Do you have an effective process in place to record all risks and issues? Our advisors can provide expert advice in risk management, helping you understand exactly what is needed.
Roles and Responsibilities
- Compliance
Are your team members fully aware of their individual and collective roles and responsibilities? Have responsibilities changed and are terms of reference and/or job descriptions up to date? Our specialists can advise you on what is required to ensure you remain compliant.
Social Media
- Marketing
Are you maximising your practice's social media potential? Do you know which social media platform is right for your practice? Our advisors can demonstrate the importance of social media and why it is essential to use social media effectively.
Training Requirements
- Compliance
Are all of your team appropriately trained for the role they are expected to fulfil? Is your mandatory training aligned with the services you offer? Our specialist advisors will help you fully grasp training requirements and why there is a need to retain accurate records of training.
