Meeting Patient Needs

During this session delegates will learn what organisations can do to ensure patient need is met. We will draw upon the link between meeting patients’ needs and supporting patients adopt a self-management approach “helping people gain and use the knowledge, skills, tools and confidence to become active participants in their care so that they can reach their self-identified health and wellbeing goals”.

Objectives

• Understand empathy – practical and emotional support
• Learn how to motivate patients in using engaging coaching techniques
• Understand what is needed to maintain patient dignity and treat patients with respect 
• Be able to identify patients’ care and support needs by asking the question “what matters to you?”
• Understand the significance of being a role model
• Understand the need for compassion
• Gain an overview of the self-care skills which care-coordinators can share with patients

Designed for
Care-coordinators and those training for the role.