Communication Skills

Excellent communication is a fundamental element of good service delivery. This session will explain how communication works within and outside the organisation, and how all staff members can effectively contribute to the communication flow across all areas of the organisation.

Objectives

• Understand the three core elements of communication
• Learn the need for accuracy, brevity and clarity when communicating
• Understand why listening matters
• Discover the link between etiquette and communication in relation to telephone skills
• Gain an understanding of why you may need to adjust your communication techniques when dealing with different patient cohorts

Designed for
All staff in general practice.