Active Listening

This engaging session will focus on what is meant by active listening, how we can identify that we are being listened to, and why it is so important to listen to our colleagues – and listen in a meaningful way.

Objectives

• Understand the importance of active listening
• Learn the differences between hearing and listening
• Gain an overview of the qualities of a good listener
• Understand the psychological benefits of active listening
• Learn the impact of not listening in an organisation

Designed for
All staff working in general practice.