Managing Poor Performance

This thought-provoking session aims to provide delegates with an overview of how to manage poorly performing individuals or teams. The correct administrative process and the need for accurate documentation will be discussed, along with the importance of following policy and protocol when dealing with poorly performing staff.

Objectives

• Understand what poor performance is
• Learn how to address poor performance effectively
• Learn how to set targets and measure performance
• Understand the requirement to follow policy when managing poor performance
• Gain an understanding of the need to reward good performance

Designed for
Practice managers, line managers and GPs.