Missed appointments or ‘did not attends’ (DNAs) have far-reaching negative impacts across general practice. This thought-provoking and interactive session explain the effects of DNAs, including the associated risks, while also providing guidance for organisations to help them reduce DNAs.
Objectives
- Gain an overview of the impact of Did Not Attends
- Understand how to identify and record DNAs
- Learn some of the preventative measures that can be introduced
- Understand how to effectively manage DNAs including failed telephone appointments
- Realise the significance of Was Not Brought or Child Not Brought
- Appreciate the positive approach to take when advertising statistical evidence of DNAs in your organisation
Designed for
All staff.
Practice Index Training includes
- Our unique process
- Support for managers
- Specialist GP practice trainers
- Customised courses