What is Facilitated Learning?
Facilitated learning offers a mix of learning activities aimed at enhancing the learning experience. It is a step away from the traditional eLearning approach, aimed at bringing the trainer to the practice virtually. It should be guided by a nominated member of the team.
Overview
Through a blended learning approach, learners will come to understand the complaints process and why responding to complaints appropriately really does matter. The course advises learners how to respond to a complaint and in what time frame.
Objectives
1. Gain an overview of the complaints process
2. Understand the terminology and legislation associated with complaints
3. Recognise why patients complain
4. Learn individual and collective roles in responding to complaints
Who is this course for?
All staff working in general practice
The Learning Package includes
