Network level queueing enables you to queue an infinite number of calls, without the costs associated with increasing the number of lines into your surgery. With calls held at the network level/cloud, away from your telephone system, pressures on the main lines and telephone system are eliminated and callers are prevented from getting an engaged tone due to saturated lines.
- Shorten queue times with auto attendant
- Unlimited call queueing for busy times
- Place in queue and/or average wait time announcements
- Announcements and ‘conform’ messages
Auto attendant enables calls be directed to the appropriate department/queue and help add an amount of control and structure to what would otherwise appear as an inbound ringing free-for-all, especially during busy periods.
Each queue can benefit from unique and relevant messages such as opening times for repeat prescriptions and conform messages for appointments
