Practice Index

Inspiring Progress

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Opening Hours: Everyday, 7am - 7pm
Operates: Nationwide
Practice Index is the UK's leading provider of support and services to GP Practice Managers. Join over 11,500 members and start improving your practice today.

Code Of Practice Approved
  • Management Consultancy
  • GP Receptionist Training
  • Practice Manager Recruitment

Address:

4th Floor

86 - 90 Paul Street

London

EC2A 4NE

Telephone:

020 7099 5510

Website:

Practice Index supports GP practice managers throughout the UK. Our team is dedicated to keeping our members up to date with the latest legislation and provides valuable, time-saving resources for practice managers.

We aim to:

Unite
To unite the profession and strengthen its voice during key changes within the NHS.

Support
To provide support to GP practices throughout the UK.

Encourage
To encourage networking and the sharing of best practice to raise standards.

Influence 
To provide a platform for practice managers to unite and influence policy.

PLUS

PLUS is the UK's most popular practice management support package and includes access to over 500 policies and procedures.

 

Jobs board 

Our jobs board is viewed over 20,000 a month and attracts only the best applicants. If you are looking for a new practice manager or locum PM, this is the best place to start.

 

Training

Over 50 on-site training course. Bespoke training plans and consultancy also available.

 

 

eLearning

The eLearning HUB is a secure online platform that delivers and manages all your staff training.

 

 

Recruit

Our recruitment service provides practice managers for GP surgeries of all types and sizes throughout the UK.

 

 

Directory

Get free quotes from leading GP suppliers. Save up to 40% by comparing quotes.

 

 

Forum

Our forum has 11, 500 practice manager members. Join today for free.

Other company information
Email:info@practiceindex.co.uk
Fax:020 7099 5585
Established:2014
UK Company Number:09018867
Listed in the following categories:
Management Consultancy (Staff)
GP Receptionist Training (Staff)
Practice Manager Recruitment (Staff)
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Recent Reviews
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126 Review(s)

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Practice Manager Reviews:
Practice Index
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Thank you, I am very pleased with the 'Correspondence Management Policy' that you have written for us. It has been a big help.
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Review by Paulette, Assistant PM in Doncaster on 10th June 2019
Practice Index
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Look no further Practice index for a vast amount of policies; if there is specific one that you need and they don't have they can create one for you!!
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Review by Dahlia, Practice Manager in London on 23rd May 2019
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If you want to get ahead with policies join PLUS on this site and you have a great head start on policy development including lists of which policies you should ideally have
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Review by Susie, PM in Dorset on 20th May 2019
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Written policies have taken a huge headache out of my life. Huge fan!
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Review by Alison, Practice Manager in Plymouth on 30th April 2019
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A brilliant site and most informative.
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Review by Bridget, Practice Manager in Cornwall on 20th April 2019
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The PCN start-up kit is another amazing help by Practice Index
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Review by Pip, Practice Manager in Hayes on 16th April 2019
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A great resource and very helpful. Thank you.
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Review by Tonja, Practice Manager in Tonbridge on 10th April 2019
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Really useful and constructive HR advice on a difficult issue. Very professional service and I can recommend to all practices.
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Review by Diane, Practice Manager in Thamesmead on 10th April 2019
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As with everything Practice Index does, their HR team have provided me with excellent guidance on HR matters very quickly. They have also been instrumental in assisting with the creation of new HR documents and job descriptions - invaluable!
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Review by Clair, Practice Manager in West Sussex on 10th April 2019
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Excellent - fantastic source of information- I am new to practice management and without this membership I would have struggled.
Thank you to the team
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Review by Dee, Practice Manager in Manchester on 15th February 2019
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Love this forum!
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Review by Jasper, Practice Manager in Essex on 26th January 2019
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The forum is a fantastic resource, somewhere to let off steam and have a laugh too.
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Review by Annie, Practice Manager in Torquay on 25th January 2019
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Practice Index plus is excellent and providing additional information and new policies. They are very efficient at this and any new advice/policies etc have always been provided within 24hrs. Thank you
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Review by Corinne, Practice Manager in Hertfordshire on 24th January 2019
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The forum is so good and supportive, thank you all!
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Review by Jackie, Practice Manager in Northern Ireland on 23rd January 2019
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As a new PM, this site is invaluable!
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Review by Amanda, Practice Manager in Plymouth on 12th January 2019
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Excellent prompt and efficient service.
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Review by Helen, Practice Manager in Essex on 7th January 2019
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Thank you to all the PI team - your site makes my job easier, supports me when I need it and most importantly gives me a laugh and a puts a smile on my face during the challenging time.
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Review by Christina, Practice Manager in Hampshire on 22nd December 2018
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Even after 25 years in Management I would be totally lost without the support of this forum!
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Review by Gill, Practice Manager in Wakefield on 13th December 2018
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Practice Index, where have you been all my life!
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Review by Nina, PM in Luton on 12th December 2018
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I am a fairly new PM but also new to the NHS. I would not of survived in my new role without the assistance and support of PM's and Practice Index.
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Review by Kay, Practice Manager in Derby on 29th November 2018
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This site has been a pivotal reason I am able to just about keep on top of the workload
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Review by Debra, Practice Manager in Southampton on 1st November 2018
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Fabulous site! I have learnt so much!
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Review by Simone, Nurse Manager in Portsmouth
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This is an excellent forum and I would not be able to function without this!!
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Review by Jamil, Practice Manager in Croydon on 15th October 2018
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I have gone straight for the plus membership and have already signed up the whole practice to do the online GDPR training module. I think the fee is worth it alone just to have all the staff & GP Partners (all data processors) complete the GDPR training and understand the implications of the new regulations - so it is a bonus to have access to an extensive policy library as well.
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Review by Lesley, Practice Manager in Derby on 14th October 2018
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A massive thank you to those who set Practice Index up. As has been said frequently before, its a place to come and know that support is a just message away , laughs aplenty and a wealth of information.
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Review by Sue, Practice Manager in Manchester on 8th October 2018
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I completed the GDPR course last week. It was presented very well and although it takes precious time, it was well worth it. Thanks again PI for your wonderful support and expertise. It is all much appreciated.
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Review by Angie, Practice Manager in Southampton on 8th October 2018
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I have just completed the GDPR course, I did one module every day and found it very informative and well presented, PLUS is well worth signing up for.
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Review by Jackie, Practice Manager in Northern Ireland on 6th October 2018
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This is an excellent well resourced site thanks!
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Review by Caroline, Practice Manager in Kent on 4th October 2018
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Why on earth would you NOT be a Plus member!!
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Review by Nicola, Practice Manager in Cornwall on 3rd October 2018
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Thank you to the complete PI Team for facilitating such a fantastic resource. PI has grown from a superb, industry leading professional resource, into a strong support network, enabling us to learn / share / laugh and even cry together.
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Review by Christina, Practice Manager in Portsmouth on 30th September 2018
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This site is brilliant
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Review by Charlotte, Practice Manager in Leicester on 29th September 2018
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This is a brilliant site. It gets me through our mad but somehow brilliant job I wouldn’t want to do anything else. Some of the post’s are hilarious a smash hit stage show, film, book is in there somewhere guys.
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Review by Julie, Practice Manager in Birmingham on 29th September 2018
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I don't know what I would do without Plus!!
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Review by Alison, Practice Manager in Plymouth on 28th September 2018
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This is a great resource full of friendly and witty people who are always willing to share their knowledge and experiences. Hope you find it as helpful as I do.
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Review by Annie. Practice Manager in Torquay on 26th September 2018
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So glad I upgraded to Plus membership this has truly taken huge burden off my shoulders thank you to those who are working so hard to provide this information well done!
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Review by Lorraine, Practice Manager in Northamptonshire on 25th September 2018
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The Practice Index forum is a great place to express your feelings with empathetic colleagues.
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Review by Jim, Practice Manager in Hull on 21st September 2018
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I have been reading through lots of posts and have already picked up some useful tips...thanks !
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Review by Denise, Practice Manager in Bristol on 20th September 2018
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Anyone who does not upgrade to plus membership must be mad - the information is so good on here!
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Review by Caroline, Practice Manager in Kent on 17th September 2018
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I would not be without Plus!
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Review by Angie, Practice Manager in Southampton on 14th September 2018
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Massive thank you to all those involved in setting up Practice Index! You are now my Bible & always the first place I look for an answer. If the answer isn't on this site, then I don't need to know it!!!!!
I shall continue to extol the virtues of joining the site to all practice managers, especially the newer ones, but I am finding there are few that have not signed up to you.
Well done & thank you!
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Review by Tina, Practice Manager in Folkestone on 13th September 2018
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Thanks so much - Practice Index is a brilliant resource for practice managers.
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Review by Jackie, Practice Manager in Northern Ireland on 10th September 2018
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I have found this site very helpful and often this my first place to come to when i need help, i just use the search button....
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Review by Farry. Practice Manager in Essex on 8th September 2018
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Such a wonderful resource for information sharing.
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Review by Sue, Practice Manager in Manchester on 4th September 2018
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Practice Index is a very valuable tool. Lots of help and advice available - few good laughs too!
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Review by Annie. Practice Manager in Torquay on 2nd September 2018
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Thank you thank you thank you for the GDPR policy.. I was dreading writing it... Thank God for you guys!!
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Review by Shirley, Practice Manager in Lincoln on 30th August 2018
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Invaluable brilliant support, the GDPR policy has been a life savour.
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Review by Alison, Practice Manager in Nottingham on 28th August 2018
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great resources even better forum
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Review by Catherine, Practice Manager in Nantwich on 25th August 2018
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Excellent resource. Everything is checks as per regulations and updated accordingly.
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Review by Elaine, Business Manager in Nantwich on 20th August 2018
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A great forum, with great members.
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Review by Judith, PM in Cardiff on 16th May 2018
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I don't know what I would do without Plus!!
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Review by Alison, PM in Lutterworth on 17th May 2018
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you have saved me hours of time thank you...... I have never calculated the time this site and its contributors saves me - maybe we all should do just that...what a great business case argument !
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Review by Sue, PM in Manchester on 15th May 2018
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So helpful producing policies which I have previously slaved over for hours. I can't tell you how grateful I am...thank you!
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Review by Alison, Practice Manager in Plymouth on 11th May 2018
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Can I just also say what a fabulous site Practice Index is!! During my dark moments which there seem to be more of, I know that I can always log into your site and find some support or a giggle
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Review by Shirley, PM in Lincoln on 9th April 2018
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most useful and user friendly site I have known
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Review by Susanna, Admin Team Member in Nottingham on 29th March 2018
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A lifeline for practice managers and aspiring practice managers in training. A wealth of resources and support at your fingertips. Very responsive to questions and needs.
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Review by Nicola, Assistant PM in Northampton on 9th March 2018
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Recommended as a very good source of information!
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Review by Karen, PM in Hornchurch on 5th February 2018
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Thanks for providing an effective resource that is actually used, and continue to grow and improve with age!
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Review by Andy, PM in Portsmouth on 7th October 2017
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You have become an essential part of primary care.
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Review by Christine, PM in Hampshire on 7th October 2017
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Thanks so much it is a brilliant resource for practice managers.
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Review by Jackie, PM in Northern Ireland on 6th October 2017
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Massive thank you to all those involved in setting up Practice Index! You are now my Bible & always the first place I look for an answer. If the answer isn't on this site, then I don't need to know it!!!!!

I shall continue to extol the virtues of joining the site to all practice managers, especially the newer ones, but I am finding there are few that have not signed up to you.
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Review by Tina, PM in Kent on 5th October 2017
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Practice Index is fantastic and have been using it since I became PM nearly 2 years ago and it’s been a godsend!
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Review by Perin, PM in Hastings on 26th September 2017
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I've found this website so helpful!
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Review by Leanne, PM in Salford on 22nd June 2017
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There isn't a working day goes by that I don't learn from another Practice Index member's post on the forum, from an HR Policy, downloading a resource, etc.

This is by far the best PM resource in my nearly ten years in the job.
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Review by Chris, PM in Reading on 22nd June 2017
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A superb, informative, helpful and well run service which was really needed.
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Review by Annie, PM in Torquay on 21st June 2017
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I love this forum - it keeps me going
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Review by Laura, PM in Essex on 21st June 2017
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This forum is a really useful tool for PMs
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Review by Annette, PM in Yorkshire on 21st June 2017
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This forum - more than any other I've seen, followed (and left !!) abounds with goodwill from fellow managers - both in context and content. .
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Review by Jim, PM in Hull on 20th June 2017
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This is a really useful forum with loads of interesting topics.
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Review by Carolyn, PM in Liverpool on 20th June 2017
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This site is essential reading no matter how experienced you are!
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Review by Katie, PM in Plymouth on 20th June 2017
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I have found some really helpful tips on this site, it's my second home!
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Review by Michelle, PM in Preston on 20th June 2017
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I Oopen this site first thing each morning - I guarantee you will dip into it at least 10-20 times a day. The policies are fab and if you ask a question, you will always find you the answer from one of the other PM's.
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Review by Jo, PM in Ross-Shire posted on 19th June 2017
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Thanks for all the great stuff that is available on this forum!
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Review by Jim, PM in Hull on 18th June 2017
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This is a fab resource for information, a place for sharing and a place for giving something back
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Review by Michele, PM in Leominster on 18th June 2017
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This site is my life saver
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Review by Natalie, PM in Kent on 17th June 2017
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Thank you for setting up this forum it is very helpful!
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Review by Rachel, PM in Stockport on 16th June 2017
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I get so much benefit from the network of PM's utilising this forum
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Review by Debbie, PM in Crewe on 15th June 2017
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I'm so glad this forum exists!!
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Review by Nicole, PM in London on 15th June 2017
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If you are preparing for a CQC inspection this forum is invaluable and the documents are very helpful
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Review by Abbie, PM in St Albans on 14th June 2017
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For anyone who has their CQC inspection looming, the resources available here in the Practice Index forum are invaluable help!
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Review by Claire, PM in London on 14th June 2017
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This is a wonderful forum full of hints and tips for keeping this practice running.
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Review by Kerry, Assistant PM in Oxford on 13th June 2017
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This is an invaluable resource, there's always someone who has the answer, or at the very least can help
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Review by Nicola , PM in Truro on 12th June 2017
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This is an excellent forum and I would not be able to function without it!
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Review by Jamil, PM in Croydon on 12th June 2017
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I highly recommend using this forum to new PM's - its great for info, queries, policies etc...
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Review by Jo, PM in Yorkshire on 11th June 2017
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Best resource by far, in the nearly 10 years of doing this job. I only wish it had been available 9+ years ago!
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Review by Chris, PM in Reading on 10th June 2017
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A fantastic resource for all practice managers
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Review by Jackie, PM in Northern Ireland on 10th June 2017
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Thank you to everyone involved in making this site such a great wealth of information & support. I no longer panic quite as much as I used to, as I can usually find the answer I need on this site!!
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Review by Tina, PM in Kent on 9th June 2017
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The forum provides information, resources, support, enables best practice to be shared and most importantly, makes me smile on a regular basis!
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Review by Christina, Business Manager in Hampshire on 9th June 2017
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Thank you for creating the site -the resources are great and also just being able to let off steam.
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Review by Karen , PM in Northampton on 9th June 2017
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The first thing I do when I hear off a new PM taking up a post is to email them with an offer of support & to suggest they sign up to this site as soon as possible!

I also regularly mention it at PM's meetings, just in case there is someone who hasn't yet heard me wax lyrical about the site!
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Review by Tina, PM in Kent on 8th June 2017
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I wish I had had access to this type of web site when I was working full time!
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Review by Robert, PM in Cumbria on 7th June 2017
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This is a really useful resource for practice managers at a time when we need all the help and support we can get.
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Review by Jackie, PM in Northern Ireland on 7th June 2017
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This forum offers a lot of help and support that I don't feel I am getting at work.
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Review by Claire, PM in Dorset on 6th June 2017
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What a fab site Practices Index is. I have been a PM for just over a year and certainly hit the ground running! Your website has provided me with a whole host of useful information. Keep up the good work!
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Review by Emma, PM in Ipswich on 6th June 2017
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Well done - it is so so useful your web site - thank you
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Review by Margaret, Assistant PM in Southampton on 2nd June 2017
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I find the forums very useful and have just recommended to another PM who has started a new role and doesnt know where to find relevant info especially around CQC. Found the powerpoint presentation on CQC very helpful, always trying to be one step ahead which with the current workload is a bit of a joke!! Thanks to the forums I can find help and reassurance when needed. A great asset and will recommend to all I speak with.
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Review by Dawn, PM in Dorset on 23rd May 2017
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One of the bright spots has been the appearance of this forum / threads , where for the first time, I feel that there is suitable place for PMs to ventilate / share / support / network etc.

I think the next logical step is a conference / meeting / event of like minded people to get together and cement the bonds....I'm sure I'm not the only one that would be up for this....
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Review by Alasdair, PM in Ipswich on 15th May 2017
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The forum is the most informative source of primary care info, because it all comes from PMs!!
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Review by Chris, PM in Reading on 18th April 2017
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Without a doubt the best resource for PMs I've experienced.
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Review by Chris, PM in Reading on 14th March 2017
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What a great forum this is! well done!
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Review by Debbie, PM in Lincoln on 3rd March 2017
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This website is such a valuable tool – I actually work in the private sector in a busy GP Practice and the information re CQC inspections (which we have actually had for the last 5 years) is so helpful.

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Review by Angela, PM in Middlesex on 26th February 2017
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I am so pleased that I have finally joined you here. I have downloaded some documents which I am sure would be useful and will allow me to clutter my desktop even more - lol. Robert Campbell guidance documents seem so thorough. When I have a moment will go through those. I had a CQC inspection last year in November, we are rated GOOD in every section but one cannot be complacent.
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Review by James, PM in Doncaster on 12th February 2017
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A big well done to you James. This forum is very helpful as we do not have our local Pm forum. It is working in isolation and can be quite lonely.
Thank you for your hard work.
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Review by Deep , PM in Dagenham on 2nd February 2017
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Wow! Amazing responses thanks all - this forum is like the BBC - informing, educating and entertaining
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Review by Alasdair, PM in Ipswich on 22nd January 2017
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What a fantastic site...... my new "first point of contact"
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Review by Carole , PM in Sunderland on 10th January 2017
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Finding this all so useful and supportive. Thank you, I think it is what we need to stay sane.
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Review by Michelle, PM in Preston on 6th January 2017
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The best bit of the forum is that someone has always come across the problem before so forums are a great place to get ideas and solutions
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Review by Kay , PM in Stockport on 18th December 2016
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Thank you so much for this - you have obviously put in some hard hours on this and I am greatful you have shared it - Thank you I think this is a brill forum
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Review by Paul, PM in Warrington on 12th December 2016
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Delighted to see that a forum has been set up for NI. As I have found invaluable information on here. Thanks James
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Review by Tracy, PM in Ballymena on 4th December 2016
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I am a habitual thread-lurker and find this site invaluable!
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Review by Sam, PM in Norfolk on 11th November 2016
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“I love this site!”
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Review by Angie, PM in Bradford-in-Avon on 10th November 2016
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I have been in post for 6 months now and without this website I would have been rather lost on a few occasions!
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Review by Freya, Assistant PM in Leeds on 3rd November 2016.
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Thanks to James for all his hard work on here and to everyone for all the invaluable information and support I have received from this forum. At times Practice Management can feel like a lonely old place and its nice to know that 99% of PMs are feeling as stressed and overworked as I am!
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Review by Karen , PM in Barking on 1st November 2016
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This forum is so useful. Keeps me sane sometimes knowing others are in a similar position to me.
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Review by June, PM in Kent on 20th October 2016
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It's very reassuring to have the support of a forum like this.
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Review by Jo, PM in Yorkshire on 12th October 2016
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I am new to this group but have picked up 2 really useful documents on CCTV policy & Specimen Handling policy today. Thanks so much!
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Review by Carol , PM in London on 29th September 2016
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A big thanks to James and everyone who has contributed/are contributing to this forum. Much appreciated
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Review by Veeru, PM in South London on 30th August 2016.
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Thanks to James and all contributors to this site - it is invaluable.
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Review by Angela, PM in Middlesex on 22nd July 2016
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A BIG thank you to the forum for all the helpful advice and resources on CQC! had an inspection 2 days ago, forum has been a big help.
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Review by Rama , PM in Basildon on 12th July 2016
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What a fantastic resource this site is!
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Review by Carole , PM in Sunderland on 19th June 2016
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I just LOVE the way everyone shares their info on this site - thank you to everyone - I hope I can return the favour one day!
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Review by Angie, PM in Melksham on 6th June 2016
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This forum has been very useful and has helped me to prepare for our CQC inspection.
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Review by Rapinder , PM in Birmingham on 19th May 2016
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As others have said, this site will save us time as no wheels need be reinvented. Teamwork on a larger scale - great!
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Review by Joanne, PM in Portsmouth on 19th April 2016
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The site is brilliant, very informative and I use lots of the resources
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Review by Lesley , PM in Sunderland on 26th March 2016
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Today I have listed our vacancy with FPM, Devon LMC, NHS jobs and on our own website and you are by more the most efficient, helpful and easy to use source I have used today! Thank you!
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Review by Kate , PM in Sidmouth on 3rd March 2016
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I have literally found the forum invaluable - I hope we can help as many people as possible!
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Review by Nicola , PM in Runcorn on 11th February 2016
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Your website has been a life saver on many occasions. Keep up the great work!
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Review by Shirley, PM in Lincoln on 10th January 2016

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