CFH Docmail Ltd

Low cost print and post

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Opening Hours: 8.30am – 5.30pm, Mon – Fri
Operates: Nationwide
Docmail allows you to securely send patient letters at the touch of a button. We print, enclose and post your patient letters for less than the cost of a second class stamp, saving you hours of administrative time which could be better spent on patients.
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Docmail

Address:

Docmail

St Peter's Park

Wells Road

Radstock

BA3 3UP

Telephone:

01761 409 701

Website:

•    Patient recall letters
•    QoF points
•    Medical research packs
•    Bulk mailings including flu vaccine invitations
•    Free over the phone or in practice training

Docmail allows you to securely send patient letters at the touch of a button. We print, enclose and post your patient letters for less than the cost of a second class stamp (45p+VAT), saving you hours of administrative time which could be better spent on patients.

Flexibility is key, and whilst Docmail is perfect for your bulk mailings, it’s also great for sending out individual patient letters.

We’re fully NHS accredited with Information Governance Toolkit 100% rating for the 9th year running and we are a GP System of Choice NHS approved supplier. We are also an EMIS partner and Docmail works seamlessly with all clinical systems.

In fact we are so well trusted that last year over 4,000 GP practices used us for their flu programmes.

Our friendly customer service team is always ready to help you with your mailings should you get stuck – whether you require over the phone assistance or maybe even a practice visit. Best of all, we do not charge for this service, there’s no contract to sign and no minimum order volume.

  • Send post from your computer
  • Docmail GP stats
  • Never go to the Post Office again!

How does it work?

Docmail is an online print and post solution, we process your mailings via our website and produce your documents using our own in-house print and mail sorting facility. Simply upload your document and your list of recipients and Docmail does the rest. You can also download our free Docmail PrintDriver where you can click ‘file’ and ‘print’ as if sending to your own office printer and we then print and post your mailings. You can upload background templates and save profiles for your staff to use again and again and even automate your workflow so you can click and forget.

Awards

  • Bristol Post Business Awards - Environmental Business of the Year.
  • Bath Chronicle Business Awards – Environmental Business of the Year
  • Print Week 2014 Finalist – Environmental Business of the Year
  • Big Tick” for our environmental contribution in the Sustainable Product and Services category at the BITC Responsible Business Awards 2014
  • Green Apple Awards Dinner - Environmental Best Practice

Docmail Awards Montage

Attachments
Other company information
Email:docmailsupport@cfh.com
Established:1976
UK Company Number:1716891
VAT Reg:GB 720 9782 23
Listed in the following categories:
Letters (IT & Tech → Communication & Mailing)
General Questionnaires & Surveys (IT & Tech → Communication & Mailing)
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Recent Reviews
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139 Review(s)

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Practice Manager Reviews:
CFH Docmail Ltd
Rating
The service is very good but a little slow even with the default profiles set up, could maybe look at improving how quickly it is to send a letter and approve to post.
Also maybe a service that allows us to set a time at which any letters in pending can be automatically sent, so no letters get missed? This is a service that your competitors can offer.
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Review by Cheryl, Business Support Manager in York on 15th January 2019
CFH Docmail Ltd
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We have found Docmail an excellent service. quick EASY AND COST EFFECTIVE
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Review by Anita, Practice Manager in Birkenhead on 15th January 2019
CFH Docmail Ltd
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We have been using Docmail for many years now and it is a great system, easy to use, never any issues and also time saving for staff. Would recommend this to any practice.
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Review by Pauline, Practice Manager in Mauchline on 15th January 2019
CFH Docmail Ltd
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I have used Docmail for over 5 years for Flu, NHS Health check and other mailing campaigns and for us it is the best targeted way of getting patients through the door. I find it easy to use and adapt depending on clinic call in structures and prefer it to SMS text or posters and every year pays for itself as all clinics full and every Qof and disease area requiring flu is met, and exceeded - this with minimal training and probably using under 10% of its potential use.
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Review by Carey, Practice Manager in East Sussex on 15th January 2019
CFH Docmail Ltd
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Easy to use and quick.
Prices have risen a little recently but still cheaper and quicker than stamps.
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Review by Charlotte, Reception Manager in Thirsk on 15th January 2019
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Really easy to use. Saves time and money on manual posting. We set all our letters up in the correct format. It couldn't be simpler.
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Review by Alex, Assistant Practice Manager in Bradford on 15th January 2019
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We are really pleased with Docmail. It is easy to use and saves us money.
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Review by Amanda, Admin Manager in Evesham on 15th January 2019
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We have used Docmail for a few years now and find it a very user friendly and cost effective way of getting letters out to our patients, especially at busy times like the flu season. We have received outstanding service all along and the staff seem to be both professional and friendly in equal measure.
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Review by Kenna, Administration Officer in Stornoway on 26th February 2018
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We are very happy with Docmail, and have been using it for a number of years. We are looking at using it more over the coming months.
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Review by Ella, Operations Manager in Bishop's Stortford on 20th February 2018
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The surgery has been using Docmail approx. 6 years now. It is very easy to use and has been used to do all our mail shots eg flu. Saves on admin time. Just started using the new Docmail printer, we can now print direct from System One which saves time downloading and uploading lists. Would recommend to anyone.
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Review by Lee, IT Manager in West Yorkshire on 12th February 2018
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Wee have been using docmail for years. It is a really great facility and the recent upgrades are brilliant making it so easy to use for individual letters or mass mailings - it even lets you send Christmas and thank you cards taking away so much of the workload!
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Review by Nigel, GP in London on 7th February 2018
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We use the Docmail print driver to send our letters. This works well but we do wish the print driver was a little more user friendly. There is an option to send letters in a plain envelope rather than a window envelope but we have never managed to get this to work as it's a concealed option, which if more user friendly we would use more.
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Review by Kerry, Practice Team Member in Southampton on 7th February 2018
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Docmail is a fantastic way to send letters and extremely cost effective. We have recently rolled out the print driver to the surgery, there have been a few teething problems with this, but on the whole fantastic!
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Review by Natasha, Assistant PM in the Wirral on 7th February 2018
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Had a few problems with Docmail on my computer (eventually found out it was an unresolvable problem with the PC hard drive) and had to call quite a lot over a 2 week period. Found that most the staff were very helpful, remotely logged into my computer and tried to help to the best of their abilities. There was one staff member who tried to talk me through things but kept putting me on hold very frequently and unsure of how to help me but he did sound fairly new to the role which can be appreciated. With regards to actual docmail letter sending service we have never had a problem and it is easy to top balances up. Great service.
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Review by Paige, Assistant PM in Scunthorpe on 31st August 2017
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We have been using Docmail for a number of years now. It is very easy to use and makes sending out mailshots, e.g. flu letters, really easy. We set up recall letters to go out over a number of weeks and this frees up admin time. It has always been very reliable and we have no complaints.
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Review by Helen, Assistant PM in Market Bosworth on 31st August 2017
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We have used Docmail for some time now. In fact we have banned stamps! We only use this service. We use it for all our individual letters and for our mailshots. Its so simple. We have even timed the process... it is quicker to use Docmail than it is to print out a letter and put it in an envelope!
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Review by James, PM in Dorset on 30th August 2017
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We use Docmail as much as we can for patient correspondence. The cost of a letter, which includes their paper, toner and postage, is little more than the cost of postage and it saves staff time. As flu season is on us we contact Docmail to send 2000 letters to patients, so the cost saving is obvious.
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Review by Teresa, PM in London on 30th August 2017
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Docmail is fab! I use the Print Driver mainly but have also submitted mailings via the website and both work very well. On the rare occasions I have contacted the support team their response has been prompt and extremely helpful. Anyone who answers the phone is very willing and able to help. Our mailings would be a lot more time consuming and expensive without Docmail!!
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Review by Lynda, Practice Team Member in Bristol on 30th August 2017
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Really helpful staff and quick at answering the phone.
Great service
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Review by Helen, PM in Hampshire on 30th August 2017
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Very easy to use. We have found that it saves a lot of time and money. Very useful when sending outs lots of letters.
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Review by Tracy, PM in Huntingdon on 30th August 2017
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Have used Docmail for a number of years now. Makes a huge impact with time saved with our annual flu campaign. In addition, with the Docmail print driver, Docmail is now our process for the majority of patient letters / campaigns.
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Review by Ben, Assistant PM in Southampton on 12th May 2017.
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We have used CFH Docmail now for many years. Originally we started using them for just our flu campaign letters but over the past few years have also used them for our CDM recall letters etc. Using CHF Docmail has resulted in lower costs and most importantly less stress for myself and the admin team !! Would highly recommend them.
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Review by Jo, PM in Ross-Shire on 12th May 2017
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Easy to use. Saves time & money.
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Review by Cindy, PM in Devon on 16th December 2016
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On the whole the service is very good. Docmail is easy to use and good value for money.
We are a big practice we have been able to save a great deal of admin time using Docmail.

We have had some patients tell us that they did not receive a letter and also had some with blank letters. Unfortunately we were not able to trace the root of these problems. At the time though we were sending thousands of letters out.
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Review by Vanessa, GP Practice in Oxfordshire on 19th October 2016
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Despite my initial nerves at sending out such huge amounts of mail via the service it has been a great success and very cost effective

The staff at the helpline have been absolutely fantastic and helped and reassured me through the process for which I was extremely grateful.

We will definitely be continuing to use docmail
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Review by Donna, GP Practice in Great Yarmouth on 13th October 2016
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I find Docmail saves loads of time and love using it. Docmail is simple to use.
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Review by Karen, Deputy PM in Lanarkshire on 10th October 2016
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A little fiddly to set up initially, but after that quick and easy. Ideal for flu letters.
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Review by Lorna, Administrator in Edzell on 6th October 2016
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Exellent service.
I had teething trouble at the begining but that was due to me not getting my template right.
I now have my template letters sorted and I think Docmail is great.
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Review by Claire, PM in Crewe on 6th October 2016
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There are definite cost savings to using Docmail and it also saves time stuffing enevelopes.
There is some time required to make sure your document templates fit the docmail envelopes but once this is done then it is a very quick process.
We would not go back to sending bulk mailings from the surgery.
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Review by Charlotte at GP Practice in Thirsk on 6th October 2016
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The practice have only been using Docmail for a few months but found it has saved us so much time.

The staff are always very friendly and very helpful.
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Review by Wendy, at GP Practice in Hampshire on 7th October 2016
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So easy to send mail merge letters from EMIS or send out a whole batch by sending the template letter and a list of names and addresses. Cheaper than the envelope, paper and stamp as well, never mind the time it would take you! Thoroughly recommend Docmail.
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Review by Jill, PM in Dumfriesshire on 7th October 2016
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terrific
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Review by Evelyn, PM in Kent, on 7th October 2016
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Docmail has made our flu campaign this year soooo much easier!
We're a new customer, as and when I came across the odd teething problem loading my documents the customer support telephone line answered and solved my problem extremely quickly & efficiently.
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Review by Vanessa, GP Practice in Yorkshire on 7th October 2016
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Excellent service and easy to see lay out of letter and make alterations
Lots of options - have heard that telephone support very good too.
Find uploading addresses harder than it needs to be.
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Review by Karen, PM in Bristol on 6th October 2016
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Docmail has changed the way we do things in practice. This is a very efficient and slick service for sending out large Mail Merges and also individual letters. We have only been up and running for a few months but the practice users love it. It saves on expensive consumables, envelopes, paper and staff time. We love it and can recommend this to anyone seeking a reliable postage system which is quick and easy to follow.
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Review by Rita, Senior Business Development Manager in Lancashire on 6th October 2016
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We are delighted that we have found you and are very impressed with the cost savings and efficiency of the product. I have already passed your name onto other practice managers who have said they would be using you. Please keep the prices low and the processes simple. Brilliant and many thanks
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Review by Jo, GP practice in Kent on 24th February 2016
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Really like Docmail - just could do with being easier to upload mailings.
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Review by Bernie, GP practice in Bolton on 8th February 2016
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Only recently started using docmail. Have spoken to Helpline on 3 occasions to clarify a couple of points/actions. They have been very helpful, taking the time to explain the outcome. All running smoothly at present. Practice Manager requests not to get an email each time I place an order.
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Review by Nicola, GP practice in Warwick on 5th February 2016
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First time I have used this product, found it extremely easy and quick. Would definitely recommend and use again.
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Review by Nicola, PM in Bury on 5th February 2016
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This practice has been able to make appreciable resource savings through the use of Docmail. We use Docmail for all our recall letters and our seasonal flu campaign is based around a mail out to patients using Docmail.
we wouldn't be without it!
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Review by Fran, GP practice in York on 5th February 2016
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Just discovered Docmail, what a fantastic service. Once you learn how to set up mailings it's a doddle, just need to put an hour or so in at the start then you'll start reaping the rewards. Wouldn't be without it!
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Review by Stephen, PM in Cambridge on 19th November 2015
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Brilliant, just brilliant! Saves time and money - what more can you ask for. Well done Docmail!
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Review by John, PM in North London on 19th November 2015
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Sadly we find Docmail very dificult to use, made worse by no means of telephoning Docmail to talk through the issues. Instead it is all done by email which can be dificult to get to the route of the problem with computer terminology.
RESPONSE FROM DOCMAIL: Yes we do have a full customer service team and regional demonstrators that go into each practice so I am surprised by this.
I will contact Jane directly.
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Review by Jane, Receptionist at a GP Practice in Swindon on 24th September 2015
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Very slow and fustrating!!
DOCMAIL RESPONSE: Sorry to hear this Katie, we will call you to show you how you can speed everything up.
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Review by Katie, GP Practice in Blackburn on 10th September 2015
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Only just started using this service but its so much faster and cost effective than older methods. and is so user friendly.

Thank you!
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Review by Joshua, GP Practice in Cornwall on 10th September 2015
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Excellent and speedy service.
For regular users/large volume users it would be helpful of having a system of invoicing/debiting rather than topping up/paying up front
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Review by Isabel, GP Practice in Worcestershire on 9th September 2015
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We are new to docmail but so far things have run very smoothly. We have found it easy and user friendly and all staff encountered helpful and efficient
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Review by Anita, GP Practice in Birkenhead on 9th September 2015
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As new Docmail users we've found everyone very helpful and the reduce in our postage bill is very welcome too!
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Review by Bryony, GP Practice in Swindon on 9th September 2015
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Docmail has saved us so much time at the surgery - long gone are the days of printing and folding letters! We haven't encountered any problems so far so can't comment on the helpdesk but, once set up, Docmail is very simple to use.
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Review by Rowena, GP Practice in Suffolk on 8th September 2015
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Everything has went well since we started Docmail, although what wasn't explained to us was that if the address had 2 towns on the same line e.g. Dalmuir, Clydebank it costs you more for postage. We are now in the process of sorting out all our addresses but this will take time but any we come across as we are doing letters we are sorting then. Apart from that everything has been fine.
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Review by Catherine, GP Practice in Glasgow on on 8th September 2015
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We have just started using Docmail and we are very happy with the service. We will continue to use it.
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Review by Lesley, GP Practice in Hampshire on 7th September 2015
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Docmail has proved to be excellent. It is easy to use and a great time saver. The quality of the letters that are sent out are above average and the price is superb. We are really pleased we chose to use Docmail and highly recommend it.
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Review by Melanie, GP Practice in Blackpool on 7th September 2015
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I have used docmail for the first time this year to send out our flu invites. Once I had mastered now to upload the addresses and reports, this was a really easy service to use and creates professional looking letters.
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Review by Beverley, GP Practice in Llandudno on 7th September 2015
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Using Docmail is a no-brainer... It's so much faster, cheaper and easier than physically posting the mail yourselves - you'd be silly not to use it (unless you don't care about time or money, I suppose).
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Review by Adam, GP Practice in Cornwall on 7th September 2015
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I've only recently started using DOCMAIL and can't believe how simple it is to use. It's cheaper than a stamp AND I have no more printing letters, folding them, putting them in envelopes, putting stamps on them and then taking to post office. Why did I resisted DOCMAIL for so long!?! I could kick myself at taking so long to use it.
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Review by Thomas, GP Practice in Lanark on 5th October 2015
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An excellent service offering busy surgeries an opportunity to send out large volumes of mail without the added workload of printing, folding and inserting into envelopes. This is especially beneficial during the up and coming Flu Season when as you can imagine large quantities of invitations are sent out. I have used Docmail in a previous surgery and recommended it for use in my current surgery. We are now using it with great success. Many thanks Docmail - keep up the good work!
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Review by Amanda, GP Practice in Fife on 7th September 2015
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Very good service, excellent value for money and certainly saves us a lot of time. Will be using Docmail all the time now on for all mailings we do.
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Review by Debbie GP Practice in Oxford on 7th September 2015
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We have only been using Docmail for a couple of months but have already noticed massive savings we save time, paper, printer cartridges which over a 12 month period will be huge. The software is also very easy to use.
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Review by Sue, GP Practice in Preston on 7th September 2015
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Docmail has made a huge difference within our Practice and saves us time and money. Great service and very efficient. Training and support are very accessible and without extra charge. It is very easy to use and we would have no hesitation recommending to other businesses.
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Review by Lisa, GP Practice in Fife on on 7th September 2015
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No problems with sending letters via Docmail encountered. Any telephone calls made to helpdesk dealt with professionally and efficiently.
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Review by Karen, PM in Birmingham on 13th April 2015
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I deal with the admin side of Docmail ie adding monies etc, as i find the system very easy to use and I have never had a problem.
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Review by Claire, PM in Exeter on 11th March 2015
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We have been very impressed with the service - it is easy to use, has fitted in easily with our recall processes, has saved us a lot of money - especially with regards our flu recall letters - and the training and support has been great. I would recommend it.
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Review by Sue, PM in West Lothian on 11th March 2015
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Very easy to use once you have done some training and set up template letters. Their helpdesk are approachable and helpful, very keen to resolve any issues however small
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Review by Frances, Clinical Data Manager at a GP Practice in Manchester on 2nd March 2015
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Have found that if I have had any problems I make one phone call and it is sorted very efficiently.
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Review by Lynne, GP in Southampton on 24th February 2015
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We are a new user but have found docmail very easy to use. We did templates of all letters going through docmail which made it easy when we came to sending them. The all operation only took minutes.
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Review by Maureen, GP Receptionist in Bristol on 24th February 2015
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Docmail has saved our company time and money! A very user friendly product that can be tailored to your individual needs. Support from Docmail staff is excellent. We would very highly recommend.
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Review by Jayne, PM in Leeds on 24th February 2014
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We are new to using the service so it is still taking us longer than anticipated the issues we have come across are that we have so many letters that need to be put onto letterheads and set up as profile letters but once this is done it should be easier. Mono as default would be very advantageous a couple of letters have already been sent in error using colour. Also a number of the letters we send out have a pathology request form attached or a disclaimer so we are not sure how to overcome this and indeed we would then have to go into a 2 page document at additional cost. Thanks look forward to receiving your feedback
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Review by Janice, PM in Merseyside on 24th February 2015
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Just started to use docmail. Their staff helped us set up at the surgery & are very helpful when answering any queries. Even for a small surgery, the savings are well worth it.
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Review by Rebecca, PM in the West Midlands on 24th February 2015
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We had problems initially with setting the system up, but I telephoned Docmail and they were most helpful and it actually took minutes to set up with their help. Hassle free system to use and we save so much time.
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Review by Jackie, PM in Hastings on 24th February 2015
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Using Docmail is a great way to save administrative time and money. Mail is processed quickly and professionally and we even receive information about undeliverable post (very important when trying to maintain a 'clean' list). In our case we needed to change the layout of our headed paper in order to fit the 'address box' correctly, but in fact we now think the paper looks better. The learning curve was extremely slight and staff were able to use the system with minimal support even on the first day. It is very easy to add further users and the system is more secure than using stamps or a franking machine. We are very glad we made the change.
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Review by Jan, GP PM in North London on 24th February 2015
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Relatively simple to use for large mailouts to patients and is a definitely money and time saver compared to franking and stuffing envelopes yourself! Have been training all my staff to use it. The ability to save letter templates you use regularly is a nice feature. Being able to link accounts to an organisation and share credit would be a helpful development for the future.
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Review by Kelsa, PM in Bath on 24th February 2015
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Quick efficient service. Good value for money. Easy to use & set up. Saves surgery staff hours of stuffing envelopes.
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Review by Gill, PM in Gloucestershire on 20th November 2014
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Extremely happy with service, saves lots of time, money and resources.
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Review by Linda, PM in Derby on 6th August 2014
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As a busy doctors surgery we do send out lots of various clinic letters. Docmail is so convenient, quick and a lot cheaper than royal mail. Would strongly recommend to any business.
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Review by Liz, PM in Wiltshire on 14th September 2014
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Very reliable service. Staff are helpful and responsive, dealing with queries thoroughly and promptly. I wish the product integrated better with our clinical system. When it does, it'll be 5 stars from me.
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Review by Chris, PM in Liverpool on 12th September 2014
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Once up and running it saves time & money - would highly recommend this service.
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Review by Nicola, PM in Midlothian on 11th September 2014
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We find this service very useful. We send a lot of letters from the surgery and it has greatly improved our costs. Very easy to use and would definitely recommend.
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Review by Jo, GP Receptionist in Glasgow on 8th September 2014
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We use this sight for mailing monthly recalls and find it very useful and efficient. Thanks.
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Review by Maxine, PM in Warwickshire on 2nd September 2014
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We have been using DOCMAIL for some time now and all users within our GP practice find it very easy to use, time saving & efficient and cost effective. Would definitely recommend it to anyone who is thinking of using it but unsure of the benefits.
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Review by Janet, PM in Strathclyde on 2nd September 2014
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We have just started using this system. We have found it very easy to use, saves us money and staff time... win win. Shame I did not know about it sooner!
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Review by Nicky, PM in Hampshire on 29th August 2014
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Very good service. We use Docmail time and time again as a small medical centre and it does exactly what it says on the tin. Quick, reliable and cheaper than usual. You can track all your orders and quality is perfect. Would recommend to everyone.
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Review by Laura, PM in Tayside on 25th August 2014
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Been using this service for about 8 months now. Very easy to use and saves time and more importantly money too.
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Review by Greg, PM in Perth and Kinross on 13th August 2014
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I have used this service a few times now and have found it user friendly and easily accessible.
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Review by Jade, GP Practice in London on 12th August 2014
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I love using Docmail but unfortunately it doesn't work from a search which is a shame because this limits you to what you can send via Docmail. If they can get this sorted then it would be excellent.
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Review by Lesley, PM in Buckinghamshire on 11th August 2014
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We use this service for all outgoing mail. It is efficient and easy to use. We have saved a large amount of time and money.
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Review by Jeni, PM in Wiltshire on 11th August 2014
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Reliable, good service, never any problems and much cheaper then stamps. We have just started using the online print option and are about to roll it out.
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Review by Fran, PM in Huddersfield on 11th August 2014
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Very easy to use service. Saves so much time and savings on postage too. Would recommend.
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Review by Kelly, PM in Inverness on 11th August 2014
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I used DOCMAIL to initially support our 'flu invitation campaign and then eventually moved our chronic disease management invitations to them. Whenever I have had queries they have been addressed (no pun intended!) quickly and to my satisfaction. The service proved invaluable recently when mailing patients regarding unplanned admissions enhanced service and accountable GP.
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Review by Brian, PM in Somerset on 11th August 2014
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Docmail has worked very well for us over the last couple of years making it easier (and cheaper) to send out either single or bulk letters to our patients. Unfortunately when our main medical record system changed recently, we were very disappointed to note that it was not currently compatable with docmail - which is, as i understand, not docmail's fault. We still use it for larger mail outs but because of the more long-winded process it is not efficient for sending out individual letters.
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Review by Kay, PM in Avon on 11th August 2014
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We have been using Docmail for a few years now. We started off by using it just for our flu letters but now use it for chronic disease recalls, etc. too. We have always found the service to be excellent and the mailshot process easy to do. The only negative we have is the verification of addresses. This now seems to be a lot harder than it used to be with a few addresses every time being rejected but when you try to do an autocorrect you find that it can take the house name out and leave just the street name so we have to leave those as they are and pay the higher postage. Apart from that the service is excellent.
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Review by Nadine, PM in Devon on 11th August 2104
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Very good system. Sometimes a bit clunky has have to make sure information given in certain formats. If you need to contact directly by phone or e-mail there is never a problem and staff have full information to help.
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Review by Pam, PM in Warrington on 11th August 2012
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Fantastic service, straight forward set-up. Extremely efficient and cost effective!
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Review by Thomas, GP Surgery in Dudley on 8th August 2014
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Docmail has been a great saving for us, both in money and just as importantly in time. It has generally worked faultlessly, but on the one occasion when it went wrong (most likely because of a problem with the computer here) the support staff were helpful and prompt in helping to sort it out.
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Review by Steve, PM in Shrewsbury on 12th August 2014
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Docmail is excellent. We regularly have to send out large quantities of mailings and the prior checking facility with warnings about bad addresses etc, is excellent. We also like being able to preview what goes out. We will continue to use Docmail in the future and we continue to recommend it.
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Review by Denise, PM in Troon on 11th August 2014
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Much quicker and easier than printing and putting in envelopes - once set up, very easy to use.
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Review by Tracey, PM in Oxfordshire on 7th August 2014
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Our surgery has been using Docmail for about 4 years for all our recalls, including the seasonal flu campaign. I had concerns about what the contractual arrangements might be and the term of a contract. There is none, it is simple a pay as you go service. It beats the costs on postage, even though we have a franking machine. It saves hours of time by taking full control of production. Setting up takes time, as with all computer programmes, but once the basics are in place it is essentially a bulk online mail merge facility. The staff are very helpful if you get stuck, and I have no hesitation in recommending the company and its service.
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Review by Patrick, PM in Devon on 7th August 2014
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Works well, very happy with the service. Fast and efficient.
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Review by Sonia, PM in Cornwall on 7th August 2014
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A very useful and reliable service.
Review by Leigh, PIT Officer at a GP Surgery in Mansfield on 6th August 2014
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Docmail is very cost effective and reliable. Will look forward to using it linked to clinical system as takes a bit of time at present to upload patient details manually. But will be using docmail over stamps for a long time.
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Review by Ambreen, PM in Stockport on 6th August 2014
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The system is simple to use and cost effective. We use the system for sending out our monthly chronic disease recalls and flu letters etc. Not only do we save costs on postage, as each letter costs less than a 2nd class stamp, we also save on stationary and expensive toners for printers. Of course you also benefit from having a further member of staff available as they are not spending hours printing, enveloping and stamping letters! We have now been using Docmail for 3 years without any problems and would recommend giving it a try - what have you got to lose?
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Review by Christine, PM in Clitheroe on 6th August 2014
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A secure, efficient and cost-effective way of managing bulk mailings, letters and recalls, using mail merge and your own templates and letterheads. Great savings on postage, consumables and staff time. Highly recommended.
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Review by Sue, PM in Hull on 6th August 2014
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Docmail is saving us time, money and effort when doing recall and flu invite letters. Its great! Does what it says on the tin. Easy to use and great value for money.
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Review by Carol, PM in Alva on 6th August 2014
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Does what it says on the tin. Easy to use and great value for money.
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Review by Bob, PM in Glenrothes on 6th August 2014
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Easy to use. Versatile in the different ways you can use it. Cheaper and more convenient than posting from here.
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Review by Carol, PM in Dorchester on 6th August 2014
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Makes mass mailings a doddle - I can't believe anyone still folds and stuffs their own envelopes when Docmail is so easy, cheap and secure.
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Review by John, PM in Beaminster on 6th August 2014
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Easy to use and efficient service.
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Review by Kirsten, PM in Peterborough on 6th August 2014
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Docmail has transformed my way of working, both in saving time and reducing costs. Costs reduction is applied to postage, my working hours used folding paper, filling envelopes and sticking on stamps (nightmare!), the amount of paper and ink used etc etc. The templates are easy to create, and once uploaded the process is easy and quick to create documents. Docmail support is very good - all questions and queries are answered quickly and knowledgeably. Thank you Docmail!
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Review by Lyn, PM in West Midlands on 6th August 2014
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I have been using this service for 2 years now, and uploaded almost 15000 letters. The saving in time and cost to the practice is huge, especially for large mailings. I do not use the individual letter option, only the batch mailing. Saving your own templates in the Docmail library also speeds things up. Anytime I have a query I call the Helpdesk and get a real person who has always sorted any issue very quickly. You also have enough of a time window to recall a batch if you realise you have made a mistake with the mailing list or letter.
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Review by Michele, PM in Reading on 6th August 2104
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I have been using Docmail for over a year now and once you get used to it and all staff trained it saves so much time, effort and costs. No more printing and folding letters to send to patients now a few clicks on the computer and job done. Would recommend Docmail to any Practice.
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Review by Christian, PM in Glenrothes on 6th August 2014
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User friendly quick efficient and reasonalby priced.
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Review by Jane, PM in Trowbridge on 6th August 2014
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We have just started to use Docmail and have found it extremely useful and easy to use. When I asked for an online demo, Docmail were more than willing to supply the same, providing me with all the information I needed to get the system up and running. I'm very impressed.
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Review by Jean, PM in Torquay on 6th August 2014
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VCery happy with the time it saves us. Sometimes have problems getting the postage the right price need to fiddle around with the address sometimes to get it right which actually takes more time than putting it in an envelope so any help with this would be appreciated.
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Review by Alison, PM in Leicestershire on 6th August 2014
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Brilliant, everyone should use it! Cheapest and fastest way to send letters. Highly recommended.
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Review by Tracy, PM in Hampshire on 6th August 2014
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Docmail is efficient, easy to use and hassle free.
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Review by Lorraine, GP Practice in London on 6th August 2014
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Very slow at certain times of the day and some letters (at proof stage) it seems times out it takes so long and I have to resubmit them. There also appears to be an issue with my letters sitting at status submitted but not changing to complete.
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Review by Sandra, PM in Motherwell on 6th August 2014
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Docmail has proved indispensible in sending out bulk mailings which administrative staff do not have time to do. It's cheap and efficient and easy to use. When getting started, the Help Desk were wonderful, easy to contact and able to sort any problems quickly and effectively. Wouldn't be without it!
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Review by Rose, PM in Buckinghamshire on 6th August 2014
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Very efficient and safe way of sending letters. We use for all general recall letters, flu, and other batch mailings. Works well with EMIS Web.
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Review by Simon, PM in London on 6th August 2014
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Very easy to use website once you understand the process. Significant cost saving when mailing groups of patients. Never had any problems at all. Highly recommend.
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Review by Judy, PM in Buckinghamshire on 5th August 2104
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I have found Docmail to be an invaluable tool in the surgery I work in, the menu options to select are very self explanatory and I have trained several other staff members in using it very easily. The only thing I have noticed is that several times the site seems to be down, which is a shame as I would definetly consider using it more.
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Review by Andy, GP Practice in London on 5th August 2014
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We have saved quite a lot of money on our postage, paper and envelopes since starting this service. With rising costs from Royal Mail, I am continually recommending Docmail to my fellow Managers. It is a secure and easy to use application and the staff love it as it is very labour saving as well.
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Review by Debbie, PM in Kent on 5th August 2014
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As we are a large practice with 3 surgeries we have found that by using Docmail for our monthly recalls it has saved both time & money. This method of mailing is fantastic for both large & small numbers. The only problem we have experienced is setting up the templates which can be challenging! Highly recommend you give Docmail a go.
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Review by Julie, PM in London on 5th August 2014
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5* Docmail is a superb cost saver in both time and materials. It is used by admin staff to send hundreds of letters that would otherwise need to be printed, put in an envelope, franked, and put for postal collection. With Docmail a single letter takes 5 seconds! The time savings with mass mailing is even greater - Thousands of letters can be sent in a morning (eg. Flu invites.) with just a little prep in Excel. Its very reliable too - I've never seen the system go down.
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Review by Paul, PM in Cornwall on 5th August 2014
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Our surgery on a whole have been more than satisfied with the service that Docmailprovides. and even better cheap postage costs and no more folding of letters hurrah!!
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Review by Helen, PM in Derbyshire on 5th August 2014
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Does the job fine and integrates with EMIS Web.
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Review by Chris, PM in Oxfordshire on 5th August 2014
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They have been extremely helpful & efficient.
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Review by Shereen, PM in Cheshire on 5th August 2014
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Time saving, no more envelopes to fill and post, and cheaper, when internet not slow works brilliantly.
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Review by Joan, PM in Hartlepool on 5th August 2014
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Excellent service and so easy to use. Would recommend it over and over again.
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Review by Sarah, GP Receptionist in Leeds on 5th August 2014
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I have been using this services for a number of years and for large mailing such as the flu vac invitations I would not return to an in-house solution. We find that we are increasingly using the service for one-off letters where using the Docmail print driver makes it as eay to send to Domail as to the printer by my desk. The only slight negative is that I am not always clear how it calculates the prices as I can do two runs with the same number of letters and there may be a slight difference in the price. However, for the simple single page letters that we usually do it is always cheaper than sticking stamps on.
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Review by Kevin, PM in Gloucestershire on 5th August 2014
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Cuts down on time and workload for all staff. Very efficient and any problems always dealt with promptly.
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Review by Linsey, PM in Strathclyde on 5th August 2014
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We have found Docmail very easy and straightforward to use, and of course much cheaper than the conventional way.
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Review by Janet, PM in Tayside on 5th August 2014
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Saves money on postage and time stuffing envelopes and sticking on stamps. A very user friendly website. Would recommend.
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Review by Karen, PM in Luton on 5th August 2014
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On the whole, an excellent service offered. The financial benefit is undisputable, however we do find that with larger mailings, larger than say 50, there seem to be quite a few letters that go astray. I would recommend Docmail to anyone, it is always appreciated when we are seen as a loyal customer. Whenever we have had cause to phone Docmail, staff are always extremely helpful.
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Review by Gail, PM in Wiltshire on 5th August 2014
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Excellent, easy to use and know exactly where you are with the mail easy checking on whether the mail has been sent and is now used by other memeber of staff.
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Review by Deborah, PM in Chelmsford on 5th August 2014
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Really useful product at a good price.
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Review by Les, PM in Bristol on 5th August 2014
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This is a fantastic system and has cut down on our stationery and is so time saving. I am not sure how the comparison with the franking machine is as we have only had the system for 3 months but love it. Most of the staff have found it easy to use and like it as well.
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Review by Shirley, PM in Glasgow on 5th August 2014
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We have been using Docmail now for over 2 years and found it is extremely easy to set up and use. It also has a cost benefit saving for the practice and reduces administrative time for staff when sending out letters. I would thoroughly recommend Docmail for use in general practice.
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Review by Pauline, PM in Mauchline on 5th August 2014
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Shown by our Practice Manager how to use, and it is very easy. Used by me to send our over 75 letters quickly and cheaply.
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Review by Vicky, Assistant PM in Lincoln on 5th August 2014
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I primarily use the Docmail Print Driver and finds it very useful and easy to use. The limited support I have needed has been dealt with very quickly. We now save a lot of time and money on our letters.
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Review by Nick, PM in Lincoln on 5th August 2014
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Good value for money especially when sending out letters during flu season.
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Review by Julie, GP Practice Manager in Lowford on 11th June 2014

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