Crescendo Systems

Digital dictation, speech recognition & referral management

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Opening Hours: 8:30am – 5:30pm, Mon - Fri
Operates: Nationwide
Digital Dictation, Speech Recognition, Clinical Documentation and Workflow Solutions trusted by tens of thousands of professionals across the UK.
Code Of Practice Approved
  • Digital Dictation
  • Medical Record Digital Reproduction
  • Speech Recognition Systems
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Address:

Crescendo Systems Ltd

Unit 1

Fiveways Business Centre

Aspen Way

Feltham

TW13 7AQ

Telephone:

01932 789433

Website:

Crescendo featuresDigiScribe-XL is an end-to-end Digital Dictation, Speech Recognition and Referral Management system that is currently trusted by tens of thousands of UK professionals. Available as part of the GP Systems of Choice (GPSoC) framework, DigiScribe-XL offers a modular, building block approach that suits the needs of any primary care environment with almost any budget.

  • Digital Dictation & Transcription brings efficiency gains from day one 

Easy to deploy and easy to use, DigiScribe-XL speeds up the dictation process (desktop, mobile or Smartphone) and dramatically reduces turnaround times. Thanks to our unique voice streaming technology, doctors can work in real-time from virtually any location, whether they are in the main practice, at a branch surgery or on the move using our free smartphone app.

  • Speech Recognition 

Is available for onscreen consultation (front-end mode) into your clinical system or via automated transcription for your referral letters (back-end mode) whereby secretaries only have to review and correct letters. Also unique to Crescendo: the ability for doctors to switch between front-end and back-end modes at any time to bring even more flexibility to the overall workflow.

  • Clinical Systems Integration with TPP, EMIS & INPS 

Speeds up the dictation & typing process by auto populating patient details on every dictation. This eliminates typing errors and potential cross referrals.

  • Advanced Referral Reporting

Helping you make informed clinical decisions by providing detailed, real-time visibility over your referral trends within your practice/CCG/locality (who is referring what to where, high referrers, training needs, how do we stack up against others in our CCG, etc.)

  • Outsourced Transcription is available 24/7 and is cheaper than employing typing staff

Whether you need ad-hoc or day-to-day document creation, we have the resources to suit your needs.

  • Security is another strength of ours

DigiScribe-XL is the only Digital Dictation System on the market that meets both IGSoC (Information Governance Statement of Compliance) and GPSoC security requirements laid down by HSCIC. With Crescendo you can safely host, and share data across the NHS N3 with complete peace of mind.

  • Free 30-day Trial

At Crescendo, bullet-proof technology meets value-for-money: we offer lower support fees and we don’t charge for Smartphone dictation or software upgrades. Book your free, 30-day trial here and find out why more and more UK practices are switching to Crescendo.


  • Speech recognition
  • Digital dictation
  • Smartphone dictation
Attachments
Other company information
Email:sales@crescendosystems.co.uk
Fax:0844 846 6416
Established:2003
Full Company Name:Crescendo Systems Limited
UK Company Number:04944050
Listed in the following categories:
Digital Dictation (IT & Tech)
Medical Record Digital Reproduction (IT & Tech)
Speech Recognition Systems (IT & Tech)
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Recent Reviews
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136 Review(s)

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Practice Manager Reviews:
Crescendo Systems
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We have had this software now for several years and find it very user friendly and versatile. New staff, either clinical or secretarial need little training which is always a bonus.
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Review by Kate, Practice Manager in Wakefield on 6th August 2019
Crescendo Systems
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The software is very reliable and easy to use both for the doctors and the secretary
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Review by Jill, Secretary in London on 6th August 2019
Crescendo Systems
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We have been using Crescendo for several years now. We have added to our system recently and find them extremely helpful and reliable when i need to contact them. I would thoroughly recommend them.
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Review by Ian, IT Manager in the West Midlands on 6th August 2019
Crescendo Systems
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We have been with Crescendo for many years and have always found the product and the service excellent.
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Review by Jane, Practice Manager in Cardiff on 6th August 2019
Crescendo Systems
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We have used Cresendo for quite some time now and have always been happy with the service we have received.
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Review by Sheila, Assistant Manager in Derry on 5th August 2019
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We have recently started using Crescendo and it has made our workload so much easier. Our secretary loves it! The support given is fantastic and nothing is too much trouble for the team. Highly recommend it.
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Review by Rosemary, Practice Manager in North Wales on 5th August 2019
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We have been using Crescendo for several years now. Recently upgraded , doctors absolutely love it and reduces the secretarial time considerably
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Review by Farkhanda, Practice Manager in Luton on 5th August 2019
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The practice have been using Crescendo for many years. It is easy to use. Very few problems with software however if we require assistance the tech team are excellent
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Review by Debra, Practice Manager in Brigend on 5th August 2019
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We have been using Crescendo for several years now and have found it easy to use. Whenever we need to call the service has been excellent and the staff are always polite and friendly.
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Review by Maxine, Practice Manager in Surrey on 5th August 2019
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We have used Crescendo for a number of years. It is a good system, easy to use and the support from staff is excellent. Great all round service.
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Review by Ann, Administrator in Stockton-on-Tees on 2nd August 2019
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We have been using Crescendo for 2 years and have had good support for our Dragon Dictate software solution. Initially came in as the best value for money compared with others, they've continued to provide great service.
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Review by Riz, Practice Manager in London on 2nd August 2019
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Our practice has used Crescendo for quite a few years now and the service and support that we have received has always been excellent
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Review by James, Practice Manager in Wisbech on 30th July 2019
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Crescendo technical support is very good. There are two chaps with whom I've spoken over the years of using Crescendo dictation software. They are most knowledgeable and always calm and polite when assisting the Surgery with the techie issues. Not that we need to contact Crescendo often!
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Review by Martyn, IT Administrator in Bedford on 22
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We have used Crescendo for many years and have always been happy with the service and support we have received.
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Review by Kirsty, IT lead in Ipswich on 25th July 2019
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Excellent service and support
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Review by Kim, Patient Services Manager in Dudley on 25th July 2019
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We have used Crescendo for a few years now, from set up to training and helpline support, you won't find a better system or service team. The helpdesk are always on hand to handle your queries and nothing is too much trouble for them. This makes life so much easier for all staff. I have no hesitation in recommending Crescendo to anyone.
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Review by Sarah, Operations Manager in Bolton on 24th July 2019
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Good system and support staff always helpful in resolving queries. The system is user friendly and the GP's like it
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Review by Lois, Deputy Manager in Kent on 22nd July 2019
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I have used Crescendo at both of the surgeries I have managed. The switch from analogue tape to digital system was sooth and unfussy, with GPs commenting favourably on the ease of transition. The secretarial staff also made the change wit minimal disruption. The technical support is quick, responsive and efficient. I am now working with Crescendo to facilitate the off line transcription facility which will enhance capability and reduce reliance on audio typing skills.
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Review by Richard, Practice Manager in Bristol on 19th July 2019
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Used Crescendo system for a number of years, easy to use & support staff usually very helpful when we have had a few issues.
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Review by Samantha, Medical Secretary in Bath on 19th July 2019
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Having moved across from tapes - we have found this so easy to use both by GPs and Medical Secretaries; with very little training or issues. Help desk always available and helpful.
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Review by Tanzy, Medical Secretary in Lincoln on 19th July 2019
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We have been using Crescendo Systems for over 10 years and have found it easy to use and a great time saver, significantly increasing the efficiency of our back office processes. We have recently started using the offsite transcription service which has worked very well.
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Review by Andrew, Senior Partner in Bristol on 18th July 2019
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Quick and efficient system. Staff always helpful when help is needed. Very reliable.
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Review by Sheila, IT/Admin in Worcestershire on 15th July 2019
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We've been using Crescendo for several years now, and have the Digi-Dictate software for our GP registrars, and the Dragon VR software for our partners and salaried GP's. All our GP's find the software easy to use, and it's reduced secretarial time and workload too. The support is always excellent - whenever we've experienced an issue, it's been resolved promptly and professionally - I would definitely recommend!
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Review by Jayne, Practice Manager in Ipswich on 15th July 2019
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We use a mixture of Dig-dictate and Dragon Medical in our Community Services. Both products work well with our EPR (SystmOne) and have allowed us to move away from older, less secure ways of working, We have always had excellent support from the team at Crescendo.
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Review by Chris, Assitant IT Director in Essex on 15th July 2019
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Really pleased with the service my practice receives, the support team especially Sean are very helpful and efficient, excellent customer service.
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Review by Osman, IT Lead in Birmingham on 15th July 2019
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We have used Crescendo digital dictation for several years and have found it to be efficient, reliable and user friendly. If we need help support is always available and any issues are resolved very quickly. We would highly recommend Crescendo.
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Review by Sheila, Practice Administrator in Tunbridge Wells on 15th July 2019
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Many years of good service. We use Digi-dictate and has always been reliable.
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Review by Gillian, Practice Manager in Tadley on 1st July 2019
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We have been using Crescendo Systems for over a year now. All our GP's are happy with the system and find it easy to use. Its been a real time saver in the surgery. Any issues or queries are quickly rectified by the excellent support team. Great communication and we highly recommend.
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Review by Anita, Practice Manager in Blackburn on 29th June 2019
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We have been with Crescendo for many years and have always found them to be helpful and efficient. They recently helped us to set up outsourced typing - using Crescendo and a third party supplier - with minimal problems and lots of support.
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Review by Audrey, Practice Manager in Surrey on 28th June 2019
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We have used Crescendo for over 10 years. The practice has expanded recently and Sean from Technical Support has been very helpful in helping us set up additional users and branches.
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Review by Barry, Practice Manager in Swansea on 19th June 2019
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We have been crescendo for quite a few years, all the Gp's are happy with the software and find it easy to use. The technical support is always great and easily accesable.
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Review by Sara, Practice Manager in Llanelli on 14th June 2019
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We've used this for 5+ years, very reliable, and both the GPs and Secretaries are happy with how this works and integrates with SystmOne. When any support is needed, the Crescendo team are easy to get hold of and able to resolve any issues quickly.
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Review by Caroline, Practice Manager in Bedford on 12th June 2019
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We have been using Crescendo for at least the last 10 years. I can highly recommend this system. It is extremely user friendly. Works well for both GPs and secretarial staff. Technical support has always been great
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Review by Elizabeth, Administration Manager in Middlesborough on 12th June 2019
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Digiscribe XL is perfect for our large GP surgery. It integrates seamlessly into our clinical system EmisWeb, and is easy to use.
I am particularly impressed with the support, the team has a really good can-do attitude, and they work well with our local NHS IT team to support us when we have issues or when new equipment is rolled out and we need to re-install everything.
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Review by Philip, Practice Manager in Northumberland on 12th June 2019
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We have used Crescendo for over 10 years now and have always found the system to be excellent value for money good quality fast and reliable with a good help desk and maintenance team if needed . we would have no difficulty in recommending the system and the service we receive.
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Review by Toni, Partner in Manchester on 7th June 2019
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We have used Crescendo for the last 3 years and have found it to be easy to use and a very efficient system. The support team have always resolved any problems promptly.
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Review by Wendy, Practice Manager in Hinckley on 5th June 2019
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Crescendo digiplayer is the most used and best program that the practice have installed, support has also been great.
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Review by Sultana, Medical Secretary on 5th June 2019
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I have used the Crescendo system for 4 years since joining the Practice and think it is very efficient, also the GPs find it easy to use. We have found the technical support very helpful when we have required help on the odd occasion. Would highly recommend Crescendo.
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Review by Julie, Administrator in Hessle on 5th June 2019
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I have been using Crescendo for many years. It is very easy to setup and use and if any technical support is needed which is rare, calls made are quickly answered and efficiently dealt with normally on the spot.
Would highly recommend using this system.
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Review by Sue, Secretary in Nottingham on 5th June 2019
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Our Practice has used Crescendo for a number of years. We find the system convenient, reliable and user friendly. If we do have any issues, the helpdesk is always on hand to help resolve any issue
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Review by Chris, Administrator in London on 4th June 2019
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We have used Crescendo for the last 5 years and have nothing but praise for them. Installation was easy and the support is excellent. Saying that, there is never any problems with the software so we rarely have to contact Crescendo which is a huge bonus to us at the practice. Would highly recommend Crescendo!
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Review by Vicki, Practice Manager in Uppingham on 4th June 2019
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We have been using Crescendo now for just over 2mths. The system is very easy to use & self-explanatory. Customer service from start to now has been very good - no issues or hidden charges. We are very happy with the package.
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Review by Jools, IT Manager in Cheltenham on 3rd June 2019
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We have been using Crescendo for many, many years and both the doctors and the secretaries are very happy with it. The clinical system integration is very useful and the interface is easy to use.
And in case we get any hick-ups, the technical support is excellent, always happy to help.
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Review by Kristina, Deputy Practice Manager in Worthing on 29th May 2019
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Easy to use, helpful support staff.
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Review by Joanna, secretary in Bath on 29th May 2019
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We have used Crescendo for many years now and find it a fast and reliable dictation system. It is easy to use and we have found the Technical Support Team very friendly and helpful. Would definitely recommend this system.
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Review by Val, Operations Manager in Lydney on 24th May 2019
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We have been using Crescendo now for some two years and have found it a very efficient, easy to use piece of software, both from the doctor and secretarial point of view. Would not be without it!
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Review by Tracy, Secretary in Kent on 24th May 2019
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The Practice has used Crescendo for quite a few years. The technical support is excellent, we had a few problems with new computers but Crescendo sorted it out for us. Our secretaries are very happy with the process. Excellent company with excellent back up.
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Review by Wendy, Operations Manager in Gloucester on 24th May 2019
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Crescendo have always supplied us with an excellent overall service. They are always happy to be contacted if there are any issues, which is rare, and will always offer great support and friendly advice.
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Review by Julie, Practice Manager in Exeter on 24th May 2019
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Great System have been using this for over 6 years. Runs smoothly and very easy to use.
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Review by Taniya, Secretary in Luton on 23rd May 2019
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We have found Crescendo’s system, support and software excellent. As a GP Secretary can find no fault. The GPs themselves have found it a timesaver and easy to use. Very rarely have to use technical support but in the past have found them to be very efficient and friendly. Our full recommendation.
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Review by Irena, Secretary in Cambridge on 23rd May 2019
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We have been using Crescendo software for a number of years now. It is a very good system to use and works well alongside our clinical software. The support provided if there is ever a problem, which is rarely, is excellent.
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Review by Dee, Practice Manager in Essex on 22nd May 2019
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We've had this system at our surgery for a couple of years now and its great! Easy to use, clear and if there is a problem the staff at Crescendo are always very helpful.
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Review by Karen, Secretary in Suffolk on 22nd May 2019
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The support we get from Sean and Simon if we ever need Technical support is always first rate. Very pleased with both Digi Dictate and Dragon software.
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Review by Lucy, Service Manager in Dorking on 22nd May 2019
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We have had Crescendo for 10+ years. It is a very user friendly and efficient system. Any problems, which are very rare, are always dealt with promptly. I would have no hesitation in recommending them.
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Review by Sue, Office Manager in Langport on 21st May 2019
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We have used Crescendo for a number of yours, support services react quickly to any request for support. Dictation system meets the needs of our practice very well
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Review by Joanne, Practice Manager in Coventry on 21st May 2019
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Crescendo has been an excellent addition to our clinicians tools, enabling quick and accurate processing of letters and notation. The team at Crescendo have been helpful and available if help has been required. Would definitely recommend!
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Review by Matt, Physiotherapist in Suffolk on 21st May 2019
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Our Practice has been using Crescendo for over 3 years now. Our GPs and Secretaries are very happy with the way the software works and I have always had excellent and prompt assistance from the Technical Team. I would definitely recommend Crescendo!
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Review by Claire, IT officer in Bristol on 21st May 2019
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I currently support the server estate for multiple practices across the county. I have been in contact with with Crescendo's Technical Services Representative Sean Allen on numerous occasions. Sean has always been professional and is quick to resolve any issues or queries I have come across, Excellent customer service and technical knowledge.
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Review by Jack, IT support in Basildon on 21st May 2019
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I have used Crescendo for over nine years now, when I recently changed practices I was so happy to see they also used Crescendo. The system is very reliable and if any issues do occur the support team are excellent, they respond exceptionally fast which is important in this industry. Cannot fault them at all and would 100% recommend them.
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Review by Margaret, IT Specialist in Fareham in 21st May 2019
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We have used Crescendo for many years now (at least the last 7 years). Very happy with the support Crescendo offer. The technical team are usually very good at dealing with any issues straight away which is vital in a busy practice. Crescendo itself is a very efficient Software, one I would recommend. The dictations are always very clear. Clinicians and secretarial staff both satisfied with system.
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Review by Sian, IT support in Montgomery on 15th May 2019
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Easy to use for both clinical and administration teams, increases efficiency and great support from the technical team at Crescendo ... would definitely recommend.
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Review by Debbie, Practice Manager in Epping on 8th May 2019
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We have used Crescendo since 2011 and have been very happy with both the system and the technical team who have provided excellent support when we've had the occasional query.
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Review by Julia, Head of Operations in London on 30th April 2019
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We have a group of thirteen practices working together many of which use crescendo for our digital dictation. The service and support we receive is always first class and their ideas regarding how we can integrate the functionality to work centrally was very valuable.
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Review by Evans, Manager in Newmarket on 30th April 2019
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We have been using Crecendo/Dragon since Jan 2016. Fantastic system, saves so much time.
Excellent support from Sean and Simon on the helpdesk.
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Review by Wendy, Systems Administrator in Salisbury on 30th April 2019
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Been using Crescendo since 2015. GP's and secretaries happy with system. Technical Support is excellent, always very helpful and friendly.
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Review by Cheryl, Team Leader in Daventry on 30th April 2019
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We have had Crescendo system for many years now. Works very efficiently for both doctors and secretaries. If there is a problem the technical staff are very east to contact and extremely helpful.
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Review by Sandy, Medical Secretary in Beverley on 30th April 2019
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I find this company very professional and efficient but also friendly. Their response in answering queries is very quick. They explain things in a way everybody can follow and do not baffle you with science. I would recommend them to anyone.
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Review by Teresa, Medical Secretary in Kings Lynn on 29th April 2019
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We have used Crescendo since 2012 and found the system to be very easy to use, by our clinicians/Secretarial teams. Any queries have been responded to and acted on in a very timely way by the support team who, in my opinion, could not be more friendly, helpful or professional. Thank you
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Review by Max, IT Manager in Bournemouth on 15th April 2019
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We have used Crescendo systems for GP dictation and secretarial support team for 2 years now. We are very happy with the system, highly easy to navigate for both GPs and back-office staff, with everyone being able to see where their dictation is sitting in the queue. Moved over from another system and haven't looked back. Technical Support have always been very responsive and we have been able to flex the licences when required due to changing staffing profiles. Would highly recommend.
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Review by Tom, Practice Manager in Gloucestershire on 9th April 2019
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We have been using product for a few years now and have found it very easy to use. Extremely happy with support team (especially Sean) who has always been very helpful. Would highly recommend the product.
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Review by Gill, Secretary in Royston on 4th April 2019
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10/10 excellent staff/support
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Review by Matt, Practice Manager in Mansfield on 4th April 2019
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Excellent system, easy to use and work around. Used since October 2018 all GP's find easy to use and a great improvement to being efficient and documents sent to myself as Secretary. Support service good too.
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Review by Kathyrn, Secretary in Sheffield on 20th March 2019
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Very fast and efficient service. Olivia was a pleasure to deal with and her customer service levels were fantastic.
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Review by Anna, PA in Norwich on 28th February 2019
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Good product easy to use well supported contacting them is simple and they are accessible.
One slight gripe-how about some more budget options for microphones?
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Review by Alasdair, Practice Manager in Felixstowe on 15th February 2019
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We've been using Crescendo in this practice for many years. We have always found them to be extremely efficient and helpful. Integrating with EMIS has enhanced it further and cut out errors. It is a very efficient and user friendly system.
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Review by Sue, Office Manager in Somerset on 12th February 2019
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I can not praise this company enough from set up to after care service they have been great the techs are always extremely helpful and nothing is to much for them would highly recommend
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Review by Peter, Practice Manager on Isle of Wight on 7th August 2018
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From the initial sales call and presentation we have been very happy with the service from Crescendo. Easy to use and simple software. Following a recent migration everything was managed smoothly. Always recieve simple and succint instructions for upgrades etc.
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Review by Sue, PM in Manchester, on 18th October 2016
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Crescendo is an excellent product and works great. Has saved so much time. I have also found the support excellent whenever you need assistance.
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Review by Kate, PM in East Sussex on 13th June 2016
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I have always found Crescendo to be professional, helpful and efficient. We have sourced both the software and the hardware for dictation through them and prices have always been competitive and service timely. I would recommend.
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Review by Jonathan, Finance & Facilities Manager on 18th April 2016
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Does exactly what its meant to. Reliable. Support are excellent - always helpful and clearly know the system. Very impressed with recent demo of speech recognition although not currently using so can't comment further.
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Review by Yvonne, GP practice in Pershore on 6th April 2016
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Very good product and excellent service - very good customer support and supplied replacement equipment very quickly.
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Review by Carole, Practice Administrator in Cheshire on 4th April 2016
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Fast friendly and efficient service.
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Review by Bridget, GP practice in Hereford on 23rd March 2016
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We have been using Crescendo for over 3 years an they have provided excellent service for both sales and technical help. Such a difference to using recording tapes.
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Review by Sue, GP practice in Surrey on 29th February 2016
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Excellent support service.
Excellent dictation software.
Well done.
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Review by Sue, GP Practice in Peterborough on 9th November 2015
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Very good system, we use this system accross 3 sites and it works very well.
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Review by Heather, GP Practice in Kent on 5th November 2015
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We have been using Crescendo for 3+ years now (after using tapes!). What a difference this has made to the efficiency of our office. Quick and easy to learn how to use. No more winding through tapes to get to the urgent referrals etc.

The Support Service is also exemplary.
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Review by Sue, Medical Secretary at a GP Practice in Exeter on 5th November 2015
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Crescendo and Dragon have transformed the way and time our dictations take. We are at early days with voice recognition however it has already made a significant reduction in secretarial hours.
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Review by Lisa, PM in Suffolk on 5th November 2015
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We have been using Crescendo for a few years now and find it is such an improvement on using audio tapes which were always a problem. The system is easy to use and great for managing workload effectively. Have not really had any real issues with the system but on the few occasions we have required to ring the support team they have been amazing and always helpful and there is never a problem getting through to them.
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Review by Karina, GP Practice in Hertfordshire on 5th November 2015
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Very pleased with how the sytem works and its reliability.
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Review by Simon, GP Practice in Spalding on 4th November 2015
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Every time I contact Crescendo Support, they are very knowledgable, friendly and helpful. Usually, they resolve my issue within minutes.
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Review by Ali, GP Practice in Somerset on 4th November 2015
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We never tend to have any problems but when we have had one we can get it sorted asap.
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Review by Becky, GP Practice in Peterborough on 4th November 2015
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We've used Crescendo for a few years now and it really has made life easier for GPs and Secretaries alike.
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Review by Angela, GP Practice in Bedford on 4th November 2015
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Good system. Easy to use. Any problems that may come up (very few!) dealt with in a quick, efficient manner by helpful staff.
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Review by Helen, GP Practice in Glasgow on 4th November 2015
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A seamless transition; excellent support, implementation and training. Highly recommended.
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Review by Veryan, GP Practice in Portsmouth on 4th November 2015
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This system has greatly improved the time spent on referrals both for GPs & Secretaries. The old system of using dictation tapes which meant grainy difficult to understand referrals are a thing of the past. We truly feel we are working in the modern age now! Excellent easy to use system, good support. Saves our GPs and secretaries lots of time.
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Review by Helen, GP Practice in Bedford on 4th November 2015
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This is a good system, however we look forward to the system to add patient details automaticly in Vision. We keep being told that this is on the horizon but as yet no firm date.
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Review by Tracy, GP Practice in Kent on 4th November 2015
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We moved to this system a number of years ago from using audio tapes . We noticed a big difference in both acuracy and productivity and very happy with the system
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Review by Diana, GP Practice in Redhill on 4th November 2015
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Good system
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Review by Michelle, Practice Secretary in Norfolk on 5th October 2015
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Found crescendo a lot better than using audio tapes.
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Review by Deborah, GP Practice in Bedfordshire on 29th September 2015
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When we moved to Crescendo some years ago the installation and guidance was excellent. The system is easy to use for GPs and secretaries and it is versatile by the ability to move the hardware around different PCs at our 2 site surgery. When technical support has been required, we have it to be very prompt and efficient.
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Review by Karen, PM in Derbyshire on 23rd September 2015
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We have had Crescendo for 3 months now and it works really well for us. I can't complain about the install, it all went really smoothly. Crescendo support was excellent!
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Review by Hannah, Computer Technician at a GP Practice in Chippenham on 22nd September 2015
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We have always been very pleased that we purchased Crescendo, it has made a real difference in helping the secretarial team to prioritise the workload. The system is very easy to use and integrates with EMIS Web to make the whole referral process run smoothly.
The after sales support and service is excellent, I have every confidence in Crescendo and certainly can recommend them to any GP Practice that needs to update their referral processes.
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Review by Gail, PM in Staffordshire on 21st September 2015
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We have been using Crescendo for a few years now. Our GPs and secretaries find the system easy to use and extremely time saving compared to the old dictaphone and tape system we used to use. I'd definately recommend the system for reliability, ease of use and support.
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Review by Helen, PM in Bedford on 21st September 2015
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Very happy that we made the move to digital dictation after struggling for years with corrupt tapes, muffled dictation etc. Our GPs weren't sure about the benefits versus the cost of annual support, but it has transformed how we work particularly:
- clear dictation, and the ability to slow down speech for transcribing without distorting the sound
- worklists - our secretaries log on in the morning and know exactly how many letters await them, how long each one is and the urgency, so they can prioritise their time.
- audit trail - completed letters are still accessible, and recently I was able to prove to my beleaguered secretaries that June is historically the busiest month for them, and that "this too would pass" when they were feeling stressed and overworked!
- efficient, prompt technical support
If you can afford to move from audio tapes, it's definitely worth it and I would thoroughly recommend Crescendo.
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Review by Alison, PM in Dorset on 21st September 2015
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We have only been using Crescendo for a few months however it has transformed the way referrals are dealt with. We are so glad that the tapes are a thing of the past. The help and support that is provided is also excellent. We recently had a new server and the transfer of the software ran very smoothly and efficiently.
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Review by Carole, GP Practice in Leicester on 21st September 2015
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System installed on 15 Machines and 5 Secretary Machines. System Installed runs faultlessly with hardly any supports calls. System has never crashed
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Review by Ray, Practice IT Manager in Reading on 17th September 2015
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We started using Crescendo a few years ago and find it a very reliable system for our 9 GP Practice. Support Team (not needed very often) are excellent and the problem is always rectified quickly. A very high quality dictating product and I highly recommend it.
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Review by Helen, Support Services Manager in Powys on 17th September 2015
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We have successfully used Crescendo's digital dictation software since 2008, it transformed the way our GPs and Secretary worked and quite honestly we couldn't now cope without it.
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Review by Carrol, GP Practice in Berkshire on 11th June 2015
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The Practice has been using the system for several years and it continues to function exactly how we want it to, with very low intervention. Support has always been excellent on the few occasions we have needed it.
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Review by Mark, PM in Hampshire on 8th June 2015
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The installation took place easily and effectively with ongoing support from Crescendo with any problems or further questions. No problems with this at all since installation and all GPs and secretarial staff are very happy with the system.
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Review by Michelle, Medical Secretary in Wiltshire on 19th May 2015
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When Crescendo's system was first installed, the training was excellent. Haven't had too many dealings since, but when I have phoned through the response was always prompt, polite and very helpful.
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Review by Nathan, IT Lead in Wiltshire on 14th April 2015
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Excellent Service from start to finish. Ian the Account Manager was very pleasant and gave a first class service. We also required helpdesk support after the install and again the service was excellent. The clinicians and admin staff at the practice are delighted with the end product, and as the product integrates with our clinical system it has made the dictation process quicker and smoother all round. I highly recommend the Crescendo dictation system, sales and after care.
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Review by Melanie, PM in Barnsley on 13th April 2015
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Very impressed - easy to install, easy to use and great customer service from John. No hard sell and a reasonable amount of trial period so we could really get to grips with it before making a purchasing decision. I would recommend.
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Review by Emmy, PM in Wiltshire on 10th April 2015
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As per usual, excellent customer service, nothing too much trouble for Mark Cousens, looking forward to moving on with desktop digital dictation with the hope that we can progress to voice recognition in the near future.
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Review by Tracey, PM in Wrexham on 24th March 2015
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The product and support offered by Crescendo is excellent. The support team are very quick and efficient, the remote access that they have enables the team to deal with any issues at that point in time. They are very professional and we would highly recommend their product and service.
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Review by Sarah, I.T Quality Manager at a GP Practice in Shropshire on 4th March 2015
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A very efficient and reactive organisation. They listened to the requirement and then developed the tailored solution. A high end product with an exceptional trial package that allows a complete exploration of the services. Nothing is too much trouble for this engaging company and we are extremely happy with the product that we opted for. I have no hesitation in recommending Crescendo as a provider of digital dictation solutions.
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Review by Richard, GP PM in Cirencester on 2nd March 2015
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We have always been well supported by Crescendo and dealt with in an extremely professional manner, dealing with enquiries quickly and efficiently. We would highly recommend to all other surgeries.
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Review by Jodie, PM in Wiltshire on 20th February 2015
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The product itself is excellent to use and the helpline has always been fantastic, would highly recommend. If you are moving to digital dication move to Crescendo!!
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Review by Kate, PM in Wiltshire on 18th February 2015
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A particularly professional company which offered us a dictation solution for the practice. The pre-planning was well executed and thorough meaning that the days of installation went well. Any follow up calls were quickly dealt with and solutions provided.
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Review by Linda, PM in Wiltshire on 18th February 2015
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We have always been well informed and supported by Crescendo and would highly recommend.
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Review by Jane, PM in Devon on 18th February 2015
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We moved to Crescendo approximately 5 years ago as the digital dictation software we were using was constantly letting us down. We have never regretted the decision to move to Crescendo. We are an extremely large multisite practice covering six branch sites and a patient count in excess of 38K. Crescendo has allowed us to streamline our secretarial group allowing secretaries to cover each other without the need to physically move sites. Being such a large practice we have a steady stream of registrars working with us for short periods of time and although it is a very easy system to navigate around i.e. setting up new users we tend to contact the technical support department who always give excellent support to do this for us. We have had major upgrades at the practice including new servers and again Crescendo were on hand to help the migration. I cannot fault the product or the support we receive from the company, I would 100% recommend them.
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Review by Margaret, PM in Portsmouth on 13th February 2015
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We are a five GP, three site practice where the GPs also work remotely. The Crescendo Digidictate system has allowed them to dictate from any location, information is transmitted encrypted and securely. The practice secretary's workload has become much easier to manage, work can be prioritised, the clarity of the dictation is much better and it is simpler to 'hook out' urgently required referrals from within a batch. We are very happy with our decision to use Crescendo.
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Review by Tessa, PM in East Midlands on 5th February 2015
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We have had Crescendo Digidictate for many years and this has worked very well for our practice. It is easy to use, even locum doctors can pick up how to use it very quickly! It streamlines the dictation of letters so that everyone knows where the letters are in the system. The support we have received from Crescendo has been excellent, any problems quickly and efficiently dealt with.
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Review by Isobel, PM in Surrey on 5th February 2015
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As a Practice with 4 separate surgeries - Crescendo digital dictation system was, and is, an invaluable tool in the smooth running of our Typing and Administration pool. The system is reliable and any problems are quickly and efficiently dealt with by Crescendo support staff at the end of a help line. It is a good product and the after sales support is excellent.
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Review by James , PM in Northampton on 30th January 2015
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The 6 years we have been using Crescendo have been smooth running and problem free. The few queries we have had have been answered promptly and efficiently. I would have no hesitation in recommending them.
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Review by Sue, Senior Secretary at a GP Surgery in Somerset on 28th January 2015
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We have been using Crescendo for a couple of years now. It has transformed the way we work as we are on two different sites so we are able to see instantly what the typing situation is across them both. Previously we would not know. The system is easy to use, clear and concise. Highly recommended.
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Review by Debbie, GP Practice Secretary on 27th January 2015
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Of all the third party software products that we use Cresendo's digital dictation system is not only one of the most useful but also the most reliable and easy to use.
It just works.
The added benefits of being able to use an associated app to make recordings out of the surgery and transcribe phone recordings make this a very feature rich product.
From a management point of view it needs virtually no intervention but on the rare occasions that I have asked for support (usually because I've forgotten something) Crescendo have always been responsive and incredibly helpful.
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Review by Geoff, PM in Falmouth, Cornwall on 22nd January 2015
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Technical support is excellent along with the day-to-day running, from both the clinicians' dictating and the secretaries transcribing. Very well supported, thank you.
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Review by Beverly, Personnel and Administration Lead in a GP Practice in Epping, Essex on 21st January 2015
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We have been using Crescendo for 4 years and have not regretted it once. It is an efficient system for general practice and has always worked well and I am aware that we haven't used it to its full potential. I would recommend it to all and the support they offer is first class.
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Review by Andrew, PM in Harrogate on 21st January 2015
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We have always been impressed by the level of customer service and support given to us by Crescendo Systems. Their product is reliable and easy to use and we would recommend it to other practices without hesitation.
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Review by Anne, IM&T Manager at a GP Practice in Bristol on 20th January 2015
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Good service. Always responsive if needed.
A great improvement to our workflow and efficiency.
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Review by Vicki, GP PM in Solihul, West Midlands on 20th January 2015
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GP can dictate, review and change; no corrupt or lost tapes; dictation can be linked to patient record; Secretary can pick up in GP, priority or duration order allowing freedom to work through list, audio files stored so you can listen back later if required. Set-up was supported and helpful when we had to change computers and server. Turn around time for letters much quicker. All in all, Crescendo digital dictation has made the process more effective and efficient.
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Review by Trevor, PM in Gloucester on 20th January 2015
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We have had Crescendo since late 2012 and had some occasions to contact the company for the odd 'blips'. On contacting Crescendo Support, we have received nothing but excellent service. The support team know the product well & iron out the minor issues in quick time. We are very pleased with the product and also with the support and sales teams.
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Review by Max, GP Practice in Dorset on 15th January 2015
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Delighted with our purchases of which both partners in the Practice became quickly acquainted, let alone the medical secretary.

Technical support, likewise, very good and importantly the installation training was personalised and on site which makes all the difference.
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Review by Martin, PM in SW London on 14th January 2015
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An excellent system, easy to use and straightforward to understand. On the odd occasion that we have had cause to contact the technical support line they have managed to resolve any problems quickly.
We would have no hesitation in recommending DigiScribe
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Review by Tim, PM in Essex on 14th January 2015
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We have been using Crescendo for the past 18 months and it has had a really positive impact on our admin processes. The turnaround in GP referral times has been huge with our secretaries now able to prioritise the most urgent cases and act on them as soon as the GP has dictated them. We could not recommend it enough.
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Review by Stephen, PM in Bournemouth. 11th June 2014

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