Crescendo Systems

Digital dictation, speech recognition & referral management

Email Request a call back Get quote
Opening Hours: 8:30am – 5:30pm, Mon - Fri
Operates: Nationwide
Digital Dictation, Speech Recognition, Clinical Documentation and Workflow Solutions trusted by tens of thousands of professionals across the UK.
Code Of Practice Approved
  • Digital Dictation
  • Medical Record Digital Reproduction
  • Speech Recognition Systems
Logo

Address:

Crescendo Systems Ltd

Unit 1

Fiveways Business Centre

Aspen Way

Feltham

TW13 7AQ

Telephone:

01932 789433

Website:

Crescendo featuresDigiScribe-XL is an end-to-end Digital Dictation, Speech Recognition and Referral Management system that is currently trusted by tens of thousands of UK professionals. Available as part of the GP Systems of Choice (GPSoC) framework, DigiScribe-XL offers a modular, building block approach that suits the needs of any primary care environment with almost any budget.

  • Digital Dictation & Transcription brings efficiency gains from day one 

Easy to deploy and easy to use, DigiScribe-XL speeds up the dictation process (desktop, mobile or Smartphone) and dramatically reduces turnaround times. Thanks to our unique voice streaming technology, doctors can work in real-time from virtually any location, whether they are in the main practice, at a branch surgery or on the move using our free smartphone app.

  • Speech Recognition 

Is available for onscreen consultation (front-end mode) into your clinical system or via automated transcription for your referral letters (back-end mode) whereby secretaries only have to review and correct letters. Also unique to Crescendo: the ability for doctors to switch between front-end and back-end modes at any time to bring even more flexibility to the overall workflow.

  • Clinical Systems Integration with TPP, EMIS & INPS 

Speeds up the dictation & typing process by auto populating patient details on every dictation. This eliminates typing errors and potential cross referrals.

  • Advanced Referral Reporting

Helping you make informed clinical decisions by providing detailed, real-time visibility over your referral trends within your practice/CCG/locality (who is referring what to where, high referrers, training needs, how do we stack up against others in our CCG, etc.)

  • Outsourced Transcription is available 24/7 and is cheaper than employing typing staff

Whether you need ad-hoc or day-to-day document creation, we have the resources to suit your needs.

  • Security is another strength of ours

DigiScribe-XL is the only Digital Dictation System on the market that meets both IGSoC (Information Governance Statement of Compliance) and GPSoC security requirements laid down by HSCIC. With Crescendo you can safely host, and share data across the NHS N3 with complete peace of mind.

  • Free 30-day Trial

At Crescendo, bullet-proof technology meets value-for-money: we offer lower support fees and we don’t charge for Smartphone dictation or software upgrades. Book your free, 30-day trial here and find out why more and more UK practices are switching to Crescendo.


  • Speech recognition
  • Digital dictation
  • Smartphone dictation
Attachments
Other company information
Email:sales@crescendosystems.co.uk
Fax:0844 846 6416
Established:2003
Full Company Name:Crescendo Systems Limited
UK Company Number:04944050
Listed in the following categories:
Digital Dictation (IT & Tech)
Medical Record Digital Reproduction (IT & Tech)
Speech Recognition Systems (IT & Tech)
Print this page Email this page
Recent Reviews
review-icon

69 Review(s)

- Add Review

Practice Manager Reviews:
Crescendo Systems
Rating
We have used Crescendo since 2012 and found the system to be very easy to use, by our clinicians/Secretarial teams. Any queries have been responded to and acted on in a very timely way by the support team who, in my opinion, could not be more friendly, helpful or professional. Thank you
Verified Review
Review by Max, IT Manager in Bournemouth on 15th April 2019
Crescendo Systems
Rating
We have used Crescendo systems for GP dictation and secretarial support team for 2 years now. We are very happy with the system, highly easy to navigate for both GPs and back-office staff, with everyone being able to see where their dictation is sitting in the queue. Moved over from another system and haven't looked back. Technical Support have always been very responsive and we have been able to flex the licences when required due to changing staffing profiles. Would highly recommend.
Verified Review
Review by Tom, Practice Manager in Gloucestershire on 9th April 2019
Crescendo Systems
Rating
We have been using product for a few years now and have found it very easy to use. Extremely happy with support team (especially Sean) who has always been very helpful. Would highly recommend the product.
Verified Review
Review by Gill, Secretary in Royston on 4th April 2019
Crescendo Systems
Rating
10/10 excellent staff/support
Verified Review
Review by Matt, Practice Manager in Mansfield on 4th April 2019
Crescendo Systems
Rating
Excellent system, easy to use and work around. Used since October 2018 all GP's find easy to use and a great improvement to being efficient and documents sent to myself as Secretary. Support service good too.
Verified Review
Review by Kathyrn, Secretary in Sheffield on 20th March 2019
Rating
Very fast and efficient service. Olivia was a pleasure to deal with and her customer service levels were fantastic.
Verified Review
Review by Anna, PA in Norwich on 28th February 2019
Rating
Good product easy to use well supported contacting them is simple and they are accessible.
One slight gripe-how about some more budget options for microphones?
Verified Review
Review by Alasdair, Practice Manager in Felixstowe on 15th February 2019
Rating
We've been using Crescendo in this practice for many years. We have always found them to be extremely efficient and helpful. Integrating with EMIS has enhanced it further and cut out errors. It is a very efficient and user friendly system.
Verified Review
Review by Sue, Office Manager in Somerset on 12th February 2019
Rating
I can not praise this company enough from set up to after care service they have been great the techs are always extremely helpful and nothing is to much for them would highly recommend
Verified Review
Review by Peter, Practice Manager on Isle of Wight on 7th August 2018
Rating
From the initial sales call and presentation we have been very happy with the service from Crescendo. Easy to use and simple software. Following a recent migration everything was managed smoothly. Always recieve simple and succint instructions for upgrades etc.
Verified Review
Review by Sue, PM in Manchester, on 18th October 2016
Rating
Crescendo is an excellent product and works great. Has saved so much time. I have also found the support excellent whenever you need assistance.
Verified Review
Review by Kate, PM in East Sussex on 13th June 2016
Rating
I have always found Crescendo to be professional, helpful and efficient. We have sourced both the software and the hardware for dictation through them and prices have always been competitive and service timely. I would recommend.
Verified Review
Review by Jonathan, Finance & Facilities Manager on 18th April 2016
Rating
Does exactly what its meant to. Reliable. Support are excellent - always helpful and clearly know the system. Very impressed with recent demo of speech recognition although not currently using so can't comment further.
Verified Review
Review by Yvonne, GP practice in Pershore on 6th April 2016
Rating
Very good product and excellent service - very good customer support and supplied replacement equipment very quickly.
Verified Review
Review by Carole, Practice Administrator in Cheshire on 4th April 2016
Rating
Fast friendly and efficient service.
Verified Review
Review by Bridget, GP practice in Hereford on 23rd March 2016
Rating
We have been using Crescendo for over 3 years an they have provided excellent service for both sales and technical help. Such a difference to using recording tapes.
Verified Review
Review by Sue, GP practice in Surrey on 29th February 2016
Rating
Excellent support service.
Excellent dictation software.
Well done.
Verified Review
Review by Sue, GP Practice in Peterborough on 9th November 2015
Rating
Very good system, we use this system accross 3 sites and it works very well.
Verified Review
Review by Heather, GP Practice in Kent on 5th November 2015
Rating
We have been using Crescendo for 3+ years now (after using tapes!). What a difference this has made to the efficiency of our office. Quick and easy to learn how to use. No more winding through tapes to get to the urgent referrals etc.

The Support Service is also exemplary.
Verified Review
Review by Sue, Medical Secretary at a GP Practice in Exeter on 5th November 2015
Rating
Crescendo and Dragon have transformed the way and time our dictations take. We are at early days with voice recognition however it has already made a significant reduction in secretarial hours.
Verified Review
Review by Lisa, PM in Suffolk on 5th November 2015
Rating
We have been using Crescendo for a few years now and find it is such an improvement on using audio tapes which were always a problem. The system is easy to use and great for managing workload effectively. Have not really had any real issues with the system but on the few occasions we have required to ring the support team they have been amazing and always helpful and there is never a problem getting through to them.
Verified Review
Review by Karina, GP Practice in Hertfordshire on 5th November 2015
Rating
Very pleased with how the sytem works and its reliability.
Verified Review
Review by Simon, GP Practice in Spalding on 4th November 2015
Rating
Every time I contact Crescendo Support, they are very knowledgable, friendly and helpful. Usually, they resolve my issue within minutes.
Verified Review
Review by Ali, GP Practice in Somerset on 4th November 2015
Rating
We never tend to have any problems but when we have had one we can get it sorted asap.
Verified Review
Review by Becky, GP Practice in Peterborough on 4th November 2015
Rating
We've used Crescendo for a few years now and it really has made life easier for GPs and Secretaries alike.
Verified Review
Review by Angela, GP Practice in Bedford on 4th November 2015
Rating
Good system. Easy to use. Any problems that may come up (very few!) dealt with in a quick, efficient manner by helpful staff.
Verified Review
Review by Helen, GP Practice in Glasgow on 4th November 2015
Rating
A seamless transition; excellent support, implementation and training. Highly recommended.
Verified Review
Review by Veryan, GP Practice in Portsmouth on 4th November 2015
Rating
This system has greatly improved the time spent on referrals both for GPs & Secretaries. The old system of using dictation tapes which meant grainy difficult to understand referrals are a thing of the past. We truly feel we are working in the modern age now! Excellent easy to use system, good support. Saves our GPs and secretaries lots of time.
Verified Review
Review by Helen, GP Practice in Bedford on 4th November 2015
Rating
This is a good system, however we look forward to the system to add patient details automaticly in Vision. We keep being told that this is on the horizon but as yet no firm date.
Verified Review
Review by Tracy, GP Practice in Kent on 4th November 2015
Rating
We moved to this system a number of years ago from using audio tapes . We noticed a big difference in both acuracy and productivity and very happy with the system
Verified Review
Review by Diana, GP Practice in Redhill on 4th November 2015
Rating
Good system
Verified Review
Review by Michelle, Practice Secretary in Norfolk on 5th October 2015
Rating
Found crescendo a lot better than using audio tapes.
Verified Review
Review by Deborah, GP Practice in Bedfordshire on 29th September 2015
Rating
When we moved to Crescendo some years ago the installation and guidance was excellent. The system is easy to use for GPs and secretaries and it is versatile by the ability to move the hardware around different PCs at our 2 site surgery. When technical support has been required, we have it to be very prompt and efficient.
Verified Review
Review by Karen, PM in Derbyshire on 23rd September 2015
Rating
We have had Crescendo for 3 months now and it works really well for us. I can't complain about the install, it all went really smoothly. Crescendo support was excellent!
Verified Review
Review by Hannah, Computer Technician at a GP Practice in Chippenham on 22nd September 2015
Rating
We have always been very pleased that we purchased Crescendo, it has made a real difference in helping the secretarial team to prioritise the workload. The system is very easy to use and integrates with EMIS Web to make the whole referral process run smoothly.
The after sales support and service is excellent, I have every confidence in Crescendo and certainly can recommend them to any GP Practice that needs to update their referral processes.
Verified Review
Review by Gail, PM in Staffordshire on 21st September 2015
Rating
We have been using Crescendo for a few years now. Our GPs and secretaries find the system easy to use and extremely time saving compared to the old dictaphone and tape system we used to use. I'd definately recommend the system for reliability, ease of use and support.
Verified Review
Review by Helen, PM in Bedford on 21st September 2015
Rating
Very happy that we made the move to digital dictation after struggling for years with corrupt tapes, muffled dictation etc. Our GPs weren't sure about the benefits versus the cost of annual support, but it has transformed how we work particularly:
- clear dictation, and the ability to slow down speech for transcribing without distorting the sound
- worklists - our secretaries log on in the morning and know exactly how many letters await them, how long each one is and the urgency, so they can prioritise their time.
- audit trail - completed letters are still accessible, and recently I was able to prove to my beleaguered secretaries that June is historically the busiest month for them, and that "this too would pass" when they were feeling stressed and overworked!
- efficient, prompt technical support
If you can afford to move from audio tapes, it's definitely worth it and I would thoroughly recommend Crescendo.
Verified Review
Review by Alison, PM in Dorset on 21st September 2015
Rating
We have only been using Crescendo for a few months however it has transformed the way referrals are dealt with. We are so glad that the tapes are a thing of the past. The help and support that is provided is also excellent. We recently had a new server and the transfer of the software ran very smoothly and efficiently.
Verified Review
Review by Carole, GP Practice in Leicester on 21st September 2015
Rating
System installed on 15 Machines and 5 Secretary Machines. System Installed runs faultlessly with hardly any supports calls. System has never crashed
Verified Review
Review by Ray, Practice IT Manager in Reading on 17th September 2015
Rating
We started using Crescendo a few years ago and find it a very reliable system for our 9 GP Practice. Support Team (not needed very often) are excellent and the problem is always rectified quickly. A very high quality dictating product and I highly recommend it.
Verified Review
Review by Helen, Support Services Manager in Powys on 17th September 2015
Rating
We have successfully used Crescendo's digital dictation software since 2008, it transformed the way our GPs and Secretary worked and quite honestly we couldn't now cope without it.
Verified Review
Review by Carrol, GP Practice in Berkshire on 11th June 2015
Rating
The Practice has been using the system for several years and it continues to function exactly how we want it to, with very low intervention. Support has always been excellent on the few occasions we have needed it.
Verified Review
Review by Mark, PM in Hampshire on 8th June 2015
Rating
The installation took place easily and effectively with ongoing support from Crescendo with any problems or further questions. No problems with this at all since installation and all GPs and secretarial staff are very happy with the system.
Verified Review
Review by Michelle, Medical Secretary in Wiltshire on 19th May 2015
Rating
When Crescendo's system was first installed, the training was excellent. Haven't had too many dealings since, but when I have phoned through the response was always prompt, polite and very helpful.
Verified Review
Review by Nathan, IT Lead in Wiltshire on 14th April 2015
Rating
Excellent Service from start to finish. Ian the Account Manager was very pleasant and gave a first class service. We also required helpdesk support after the install and again the service was excellent. The clinicians and admin staff at the practice are delighted with the end product, and as the product integrates with our clinical system it has made the dictation process quicker and smoother all round. I highly recommend the Crescendo dictation system, sales and after care.
Verified Review
Review by Melanie, PM in Barnsley on 13th April 2015
Rating
Very impressed - easy to install, easy to use and great customer service from John. No hard sell and a reasonable amount of trial period so we could really get to grips with it before making a purchasing decision. I would recommend.
Verified Review
Review by Emmy, PM in Wiltshire on 10th April 2015
Rating
As per usual, excellent customer service, nothing too much trouble for Mark Cousens, looking forward to moving on with desktop digital dictation with the hope that we can progress to voice recognition in the near future.
Verified Review
Review by Tracey, PM in Wrexham on 24th March 2015
Rating
The product and support offered by Crescendo is excellent. The support team are very quick and efficient, the remote access that they have enables the team to deal with any issues at that point in time. They are very professional and we would highly recommend their product and service.
Verified Review
Review by Sarah, I.T Quality Manager at a GP Practice in Shropshire on 4th March 2015
Rating
A very efficient and reactive organisation. They listened to the requirement and then developed the tailored solution. A high end product with an exceptional trial package that allows a complete exploration of the services. Nothing is too much trouble for this engaging company and we are extremely happy with the product that we opted for. I have no hesitation in recommending Crescendo as a provider of digital dictation solutions.
Verified Review
Review by Richard, GP PM in Cirencester on 2nd March 2015
Rating
We have always been well supported by Crescendo and dealt with in an extremely professional manner, dealing with enquiries quickly and efficiently. We would highly recommend to all other surgeries.
Verified Review
Review by Jodie, PM in Wiltshire on 20th February 2015
Rating
The product itself is excellent to use and the helpline has always been fantastic, would highly recommend. If you are moving to digital dication move to Crescendo!!
Verified Review
Review by Kate, PM in Wiltshire on 18th February 2015
Rating
A particularly professional company which offered us a dictation solution for the practice. The pre-planning was well executed and thorough meaning that the days of installation went well. Any follow up calls were quickly dealt with and solutions provided.
Verified Review
Review by Linda, PM in Wiltshire on 18th February 2015
Rating
We have always been well informed and supported by Crescendo and would highly recommend.
Verified Review
Review by Jane, PM in Devon on 18th February 2015
Rating
We moved to Crescendo approximately 5 years ago as the digital dictation software we were using was constantly letting us down. We have never regretted the decision to move to Crescendo. We are an extremely large multisite practice covering six branch sites and a patient count in excess of 38K. Crescendo has allowed us to streamline our secretarial group allowing secretaries to cover each other without the need to physically move sites. Being such a large practice we have a steady stream of registrars working with us for short periods of time and although it is a very easy system to navigate around i.e. setting up new users we tend to contact the technical support department who always give excellent support to do this for us. We have had major upgrades at the practice including new servers and again Crescendo were on hand to help the migration. I cannot fault the product or the support we receive from the company, I would 100% recommend them.
Verified Review
Review by Margaret, PM in Portsmouth on 13th February 2015
Rating
We are a five GP, three site practice where the GPs also work remotely. The Crescendo Digidictate system has allowed them to dictate from any location, information is transmitted encrypted and securely. The practice secretary's workload has become much easier to manage, work can be prioritised, the clarity of the dictation is much better and it is simpler to 'hook out' urgently required referrals from within a batch. We are very happy with our decision to use Crescendo.
Verified Review
Review by Tessa, PM in East Midlands on 5th February 2015
Rating
We have had Crescendo Digidictate for many years and this has worked very well for our practice. It is easy to use, even locum doctors can pick up how to use it very quickly! It streamlines the dictation of letters so that everyone knows where the letters are in the system. The support we have received from Crescendo has been excellent, any problems quickly and efficiently dealt with.
Verified Review
Review by Isobel, PM in Surrey on 5th February 2015
Rating
As a Practice with 4 separate surgeries - Crescendo digital dictation system was, and is, an invaluable tool in the smooth running of our Typing and Administration pool. The system is reliable and any problems are quickly and efficiently dealt with by Crescendo support staff at the end of a help line. It is a good product and the after sales support is excellent.
Verified Review
Review by James , PM in Northampton on 30th January 2015
Rating
The 6 years we have been using Crescendo have been smooth running and problem free. The few queries we have had have been answered promptly and efficiently. I would have no hesitation in recommending them.
Verified Review
Review by Sue, Senior Secretary at a GP Surgery in Somerset on 28th January 2015
Rating
We have been using Crescendo for a couple of years now. It has transformed the way we work as we are on two different sites so we are able to see instantly what the typing situation is across them both. Previously we would not know. The system is easy to use, clear and concise. Highly recommended.
Verified Review
Review by Debbie, GP Practice Secretary on 27th January 2015
Rating
Of all the third party software products that we use Cresendo's digital dictation system is not only one of the most useful but also the most reliable and easy to use.
It just works.
The added benefits of being able to use an associated app to make recordings out of the surgery and transcribe phone recordings make this a very feature rich product.
From a management point of view it needs virtually no intervention but on the rare occasions that I have asked for support (usually because I've forgotten something) Crescendo have always been responsive and incredibly helpful.
Verified Review
Review by Geoff, PM in Falmouth, Cornwall on 22nd January 2015
Rating
Technical support is excellent along with the day-to-day running, from both the clinicians' dictating and the secretaries transcribing. Very well supported, thank you.
Verified Review
Review by Beverly, Personnel and Administration Lead in a GP Practice in Epping, Essex on 21st January 2015
Rating
We have been using Crescendo for 4 years and have not regretted it once. It is an efficient system for general practice and has always worked well and I am aware that we haven't used it to its full potential. I would recommend it to all and the support they offer is first class.
Verified Review
Review by Andrew, PM in Harrogate on 21st January 2015
Rating
We have always been impressed by the level of customer service and support given to us by Crescendo Systems. Their product is reliable and easy to use and we would recommend it to other practices without hesitation.
Verified Review
Review by Anne, IM&T Manager at a GP Practice in Bristol on 20th January 2015
Rating
Good service. Always responsive if needed.
A great improvement to our workflow and efficiency.
Verified Review
Review by Vicki, GP PM in Solihul, West Midlands on 20th January 2015
Rating
GP can dictate, review and change; no corrupt or lost tapes; dictation can be linked to patient record; Secretary can pick up in GP, priority or duration order allowing freedom to work through list, audio files stored so you can listen back later if required. Set-up was supported and helpful when we had to change computers and server. Turn around time for letters much quicker. All in all, Crescendo digital dictation has made the process more effective and efficient.
Verified Review
Review by Trevor, PM in Gloucester on 20th January 2015
Rating
We have had Crescendo since late 2012 and had some occasions to contact the company for the odd 'blips'. On contacting Crescendo Support, we have received nothing but excellent service. The support team know the product well & iron out the minor issues in quick time. We are very pleased with the product and also with the support and sales teams.
Verified Review
Review by Max, GP Practice in Dorset on 15th January 2015
Rating
Delighted with our purchases of which both partners in the Practice became quickly acquainted, let alone the medical secretary.

Technical support, likewise, very good and importantly the installation training was personalised and on site which makes all the difference.
Verified Review
Review by Martin, PM in SW London on 14th January 2015
Rating
An excellent system, easy to use and straightforward to understand. On the odd occasion that we have had cause to contact the technical support line they have managed to resolve any problems quickly.
We would have no hesitation in recommending DigiScribe
Verified Review
Review by Tim, PM in Essex on 14th January 2015
Rating
We have been using Crescendo for the past 18 months and it has had a really positive impact on our admin processes. The turnaround in GP referral times has been huge with our secretaries now able to prioritise the most urgent cases and act on them as soon as the GP has dictated them. We could not recommend it enough.
Verified Review
Review by Stephen, PM in Bournemouth. 11th June 2014

Please note, we only accept reviews from Practice Managers, GPs and surgery staff.

  1 star 2 stars 3 stars 4 stars 5 stars
Rating
  • Click stars to rate
Only your first name will be published next to your review, never your full name or your practice name.
Your email address will not be made public and will not be used for marketing purposes.