Babblevoice

Babblevoice is an award-winning, user-led adaptable cloud telephony system, designed and built by a founder-led company, exclusively for primary healthcare.

As a Better Purchasing Framework supplier, babblevoice telephony complies with the framework’s early assurance process. This enables public sector purchasers to boost the power of their procurement, providing access to the latest technology, and ensuring good value for money.

All this is backed up by babblevoice’s UK-based friendly team of engineers who are on hand to provide support and training whenever it is needed.

Babblevoice for patients:

• Faster access to surgery services
• Improved customer experience and satisfaction
• Minimised queuing from automated self-serve options
• Quick direction to required service via intelligent signposting
• No patient is digitally excluded due to a range of telephone options 

Babblevoice for GPs and clinicians:

• Instant identification of high priority patients
• Single mouse-click calls via Desktop application
• Integrated pop-up access to patient records via EMIS Web
• Work from multiple locations inc. homeworking via softphone

Babblevoice for practice managers and their teams:

• Time savings for reception team
• Reduction in patient complaints
• Improved workflows and efficiencies
• Cost savings from only-pay-for-what-you-use tariffs
• Contract freedom with no tied-in duration, no penalties

Babblevoice for PCNs, ICBs and NHS:

• Improved connectivity for staff moving between sites
• Cost savings from workflow efficiencies across multiple sites
• Improved integration of delivery of services to patients across a region
• Improved level of management information for informed decision making

To find out more about how babblevoice can support your practice’s telephony needs, then please contact our team on [email protected]

Case study – Brunel Medical Practice: An equitable digital telephony solution

Case study – Linthorpe Surgery: A tale of two-site telephony

Case study – Sunderland GP Alliance: A multi-site streamlined telephony solution 

Case study – The Mill Medical Practice: A GPs view of telephony