Change and Innovation

This informative session focuses on the need for change and innovation in primary care and explains how organisations can introduce change, which will lead to positive patient experiences. The session will also cover the various change models that are widely used, specifically explaining how the Plan, Do, Study, Act model can be applied in practice.

Objectives

• Understand the difference between change and innovation
• Gain an overview of the internal and external drivers for change
• Learn how to mitigate resistance to change
• Gain an overview of the change models
• Learn how to apply the PDSA model in practice

Designed for
Current, new and aspiring managers