Virtual Training Sessions for Surrey & Sussex and Gloucestershire LMCs

This session will explain the need to effectively prepare for a CQC inspection and then remain prepared. The session discusses the areas that the CQC look at during an inspection, whilst offering practical advice for organisations to ensure they are CQC compliant.

Objectives

• Understand how to effectively prepare for a CQC inspection
• Gain an overview of the fundamental standards of care
• Understand CQC Key Lines of Enquiry and population groups
• Learn what information you will need to have readily available during an inspection

This workshop provides a comprehensive overview, covering the key areas of knowledge needed to become a successful Practice Manager. You will learn about general practice in the wider NHS context, the operational and strategic complexities of good practice management, and you will gain an appreciation of the financial landscape of primary care.

Objectives

• To develop confidence in carrying out the Practice Manager’s role
• To gain a firm understanding of general practice’s organisational framework
• To identify and explore legal issues that relate to primary care
• To gain an overview of partnership finance
• To acquire the necessary knowledge to manage practice finances successfully

This thorough and informative session has been designed to help delegates understand the various elements of medical terminology. The aim is to increase learners’ vocabulary and their understanding of medical terminology, as well as increasing their confidence in its usage.

Objectives:

• Understand the basics of medical terminology, including word building
• Gain an overview of anatomy and physiology through an interactive tour of the body
• Learn the commonly used drug prescribing abbreviations
• Understand and learn medical abbreviations
• Discover the terminology associated with hospital specialities and procedures

Please note: This training is made up of two modules.

Module one: Tuesday 30th April 9.30am – 11.30am

Module two: Thursday 2nd May 9.30am – 11.30am

You will need to attend both sessions to successfully complete the course.

Appreciating the need to maintain confidentiality is essential for all staff working in the healthcare sector. It is essential that all staff understand what is meant by confidentiality and how it is intrinsically linked to the eight Caldicott principles. In doing so, staff will grasp the need to protect the information to which they have access.

Objectives

• Learn the eight Caldicott principles and how to apply them in practice
• Understand the legislation associated with Caldicott and confidentiality
• Learn the roles of the Caldicott guardian, Caldicott lead and individuals’ roles and responsibilities
• Gain an understanding of the duty of confidence and confidentiality principles
• Learn about the NHS confidentiality model
• Appreciate what is meant by the terms legal duty of confidence and abuse of privilege

During this detailed session, delegates will come to understand what SNOMED CT is, how effective coding can support QOF aspirations, the links between SNOMED CT and e-RS, the process to ensure that coding is accurate, how to search for codes, and it will also include an explanation of the SNOMED CT codes.

Objectives 

• Understand what SNOMED CT is
• Understand the need to code entries on the clinical record
• Learn how accurate coding can increase income

Empowerment and creating a positive working environment contribute to employee retention. The onboarding and induction processes undoubtedly contribute to this too. During this engaging session, you will learn how to enhance employee retention in your organisation.

Objectives

• Understand the significance of the onboarding and induction processes in relation to employee retention
• Appreciate the need to promote a good work-life balance
• Understand what you can do to empower employees in the workplace
• Learn how to create a positive workplace culture
• Understand the link between communication and retention

This course is aimed at those who have a responsibility to manage or support the recruitment process. The in-depth session will explain how organisations can recruit effectively and how important it is to ensure that recruitment follows a structured approach and adheres to the NHS employment check standards.

Objectives

• Gain an understanding of the entire recruitment and selection process
• Understand how to advertise the vacancy and deal with enquiries
• Learn how to conduct interviews appropriately and effectively
• Understand the shortlisting process
• Learn how to onboard new recruits effectively in order to enhance retention

Designed for
All staff involved in the recruitment process (managers and partners).

Ensuring that your practice is maximising potential income is essential in developing the organisation and improving service delivery. This informative session advises delegates on all areas of income, highlighting potential additional income streams that are available. Delegates will learn how all members of the organisation have a role to play in maximising income opportunities and the associated benefits.

Objectives

• Learn about the various income streams available in general practice
• Discover the link between QOF and income generation
• Learn about cost-benefit analysis for enhanced services
• Understand how to effectively cost for staff
• Gain an understanding of income streams that are often overlooked
• Recognise why using specialist accounts can help to save money

The value of an effective appraisal process should not be underestimated. This interactive session focuses on the knowledge and skills leaders and managers in all positions need to have in order to facilitate appraisals in their organisation. Specific focus is given to the need to ensure that the appraisal process is fair, consistent and conducted without bias. The session outlines the values an effective appraisal process bring to the appraiser, the appraisee and the organisation as a whole.

Objectives

• Understand the purpose of the appraisal process
• Learn the roles of the appraiser and appraisee
• Learn the skills required to facilitate appraisals effectively
• Recognise how to appraise fairly, consistently and without bias
• Learn how to link the appraisal to the individual’s role and to the vision and values of the organisation
• Understand how to deal with appraisees who challenge appraisals

This informative session will: • Focus on achievement of QOF 24/25 • Explain the importance and impact of prevalence to your practice • Address the factors unique to 24/25 in relation to QOF timelines affected by income protection

This informative session will:

• Focus on achievement of QOF 24/25
• Explain the importance and impact of prevalence to your practice
• Address the factors unique to 24/25 in relation to QOF timelines affected by income protection

During this session, learners will come to understand the need for protocol and etiquette when dealing with service users. The ABC of communication will be explained, along with the importance of listening and telephone skills. Challenging behaviour and conflict resolution will also be discussed to give delegates the confidence they need to deal effectively with patients.

Objectives:

• Understand the three core elements of communication
• Learn the need for accuracy, brevity and clarity when communicating
• Understand why listening matters
• Discover the link between etiquette and communication in relation to telephone skills
• Gain an understanding of why you may need to adjust your communication techniques when dealing with different patient cohorts

This detailed session discusses the purpose and importance of summarising. It explains how delegates can summarise effectively to ensure records are accurate, thereby providing a true reflection of each patient’s healthcare history. Good summarising reduces the need to access the patient’s paper records, reducing time and enabling the patient to receive the most appropriate level of care in a timely manner.

Objectives:

• Learn the requirements for summarising medical records
• Understand how summarising can help to achieve QOF targets
• Appreciate the need for a structured approach to summarising
• Learn why summarisers must be trained appropriately for their role