GP Surgery telecoms and beyond

Increasing demand for UK healthcare – and the resulting pressure on organisations to manage it – is a well-known issue. With budgets tight and resources stretched, any initiative that helps make processes more efficient and treatment more responsive is welcomed. In such a critical environment, a reliable solution is essential and Premier Patient Line, as part of the Premier Choice Group, can provide it.

With experience in the Healthcare Sector since 2001, Premier Patient Line are ideally placed to cater to your specific surgery needs.

We pride ourselves on our suite of patient access solutions; whether that be speeding up call handling with integration software, facilitating telephone or video triaging calls via unified communications apps, or utilising thermal camera technologies to detect elevated body temperatures in patients on arrival to your practice.

As a result, you’ll be able to continue prioritising healthcare, manage more appointments (and miss less), give patients an all-round better experience, as well as offer relevant advice directly over the phone, and even help them help themselves with self-service call features.

Some of the services your practice may require, which Premier Patient Line provides, include:

• improved telephone systems
• integrated mobile phones
• connectivity for your site(s)
• innovative patient access technology
• refined call recording and logging systems

Premier Patient Line always provide bespoke solutions which complement the individual priorities of your particular surgery.

Patient Access

One of the biggest patient complaints is that they aren’t able to get through to the surgery in order to make an appointment. Premier Patient Line can help you improve the communications between your surgery, staff and patients..

Telephone Systems

Effective communication and telephony is extremely important for modern GP surgeries and practices of all sizes, but it is not always easy to identify the right solution. Premier Patient Line have been helping surgeries for almost two decades and will build a solution exclusively around your requirements.

Clinical System Integration

Premier Integration works by bringing together your telephone system and clinical information systems, meaning you benefit from fully integrated communications that improve efficiency across the board. We integrate with all major players: Emis, SystmOne, Vision, Microtest etc.

Unified Communications

In the age of remote and flexible working, Unified Communications (UC) provides surgery staff with ultimate connectivity from wherever they’re working from, without impacting the patient experience. It also enables additional layers of disaster recovery!

Call Queueing

Our Call Queueing solution brings together effective call queueing and detailed visibility of call traffic. We can show you the complete picture, giving you a full understanding of caller demands; including the number of calls received, peak call times and the average time you take to answer and the system allows callers to route their own calls.

Call Recording

Our secure and reliable call recording solution can support you in situations where patients are rude or abusive, and can provide essential lawful evidence should you need it. Recordings can be quickly located using multiple search criteria (phone number, date, time etc.) ensuring GDPR requirements for Right to Access, Right to be Forgotten and Data Portability can be complied with.

Internet and WiFi

Every practice needs connectivity in some form or another, whether it be fibre, ASDL, EFM or a Leased Line. We put all customers on our Private Wide Area Network (PWAN) which ensures their data travels over our secure connection and is not subject to the risks of the public internet.

Security and Surveillance

Our suite of camera technologies includes elevated body temperature detection, flow management to count individuals in and out of premises, and facial recognition (even if a mask is worn) that can provide an additional layer of safety and security for your surgery, staff and patients.