Premier Patient Line

Specialist telephony and broader technology solutions

Opening Hours: 8.30am - 5.30pm, Mon - Fri
Operates: Nationwide

Who dreads 8am more, your reception team or your patients? With telecom solutions for GP Surgeries, CCGs and Federations across the UK, Premier Patient Line facilitate improved efficiency and a smoother patient experience.

  • Call Recording
  • CCTV Cameras & Systems
  • Telecoms Systems & Services
Premier Patient Line - Logo

Address:

Premier Patient Line

102A Station Rd

Sidcup

Kent

DA15 7DE

Telephone:

0800 048 4666

Website:

GP Surgery telecoms and beyond

Increasing demand for UK healthcare – and the resulting pressure on organisations to manage it – is a well-known issue. With budgets tight and resources stretched, any initiative that helps make processes more efficient and treatment more responsive is welcomed. In such a critical environment, a reliable solution is essential and Premier Patient Line, as part of the Premier Choice Group, can provide it.

With experience in the Healthcare Sector since 2001, Premier Patient Line are ideally placed to cater to your specific surgery needs.

We pride ourselves on our suite of patient access solutions; whether that be speeding up call handling with integration software, facilitating telephone or video triaging calls via unified communications apps, or utilising thermal camera technologies to detect elevated body temperatures in patients on arrival to your practice.

As a result, you’ll be able to continue prioritising healthcare, manage more appointments (and miss less), give patients an all-round better experience, as well as offer relevant advice directly over the phone, and even help them help themselves with self-service call features.

Some of the services your practice may require, which Premier Patient Line provides, include:

  • improved telephone systems
  • integrated mobile phones
  • connectivity for your site(s)
  • innovative patient access technology
  • refined call recording and logging systems

Premier Patient Line always provide bespoke solutions which complement the individual priorities of your particular surgery.

 

Patient Access

One of the biggest patient complaints is that they aren’t able to get through to the surgery in order to make an appointment. Premier Patient Line can help you improve the communications between your surgery, staff and patients..

 

Telephone Systems

Effective communication and telephony is extremely important for modern GP surgeries and practices of all sizes, but it is not always easy to identify the right solution. Premier Patient Line have been helping surgeries for almost two decades and will build a solution exclusively around your requirements.

  

Clinical System Integration

Premier Integration works by bringing together your telephone system and clinical information systems, meaning you benefit from fully integrated communications that improve efficiency across the board. We integrate with all major players: Emis, SystmOne, Vision, Microtest etc.

 

Unified Communications

In the age of remote and flexible working, Unified Communications (UC) provides surgery staff with ultimate connectivity from wherever they’re working from, without impacting the patient experience. It also enables additional layers of disaster recovery!

 

Call Queueing

Our Call Queueing solution brings together effective call queueing and detailed visibility of call traffic. We can show you the complete picture, giving you a full understanding of caller demands; including the number of calls received, peak call times and the average time you take to answer and the system allows callers to route their own calls.


Call Recording

Our secure and reliable call recording solution can support you in situations where patients are rude or abusive, and can provide essential lawful evidence should you need it. Recordings can be quickly located using multiple search criteria (phone number, date, time etc.) ensuring GDPR requirements for Right to Access, Right to be Forgotten and Data Portability can be complied with.

 

Internet and WiFi

Every practice needs connectivity in some form or another, whether it be fibre, ASDL, EFM or a Leased Line. We put all customers on our Private Wide Area Network (PWAN) which ensures their data travels over our secure connection and is not subject to the risks of the public internet.

 

Security and Surveillance

Our suite of camera technologies includes elevated body temperature detection, flow management to count individuals in and out of premises, and facial recognition (even if a mask is worn) that can provide an additional layer of safety and security for your surgery, staff and patients.

 

Recent Reviews
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5 288 Review(s)
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Practice Manager Reviews:
Premier Patient Line
Premier Patient Line - by , 18 November, 2020
5 5stars
Steve was very understanding of our business needs during our upgrade. This made the whole experience less stressful for all.
Rating
Steve was very understanding of our business needs during our upgrade. This made the whole experience less stressful for all.
Verified Review
Review by Karen, Practice Manager in Newbury Park on 18th November 2020
Premier Patient Line
Premier Patient Line - by , 18 November, 2020
5 5stars
I personally had communication with Ben who solved my issues very efficiently and kept in good contact while the situation was being resolved.
Rating
I personally had communication with Ben who solved my issues very efficiently and kept in good contact while the situation was being resolved.
Verified Review
Review by Aisha, Finance Manager in Barking on 18th November 2020
Premier Patient Line
Premier Patient Line - by , 05 November, 2020
5 5stars
Fantastic and speedy service.
Rating
Fantastic and speedy service.
Verified Review
Review by Lisa, Team Leader in Wakefield on 5th November 2020
Premier Patient Line
Premier Patient Line - by , 05 November, 2020
5 5stars
Dwaine was very helpful and managed to resolve our issues very quickly and even had time to answer another question we had while here. Thank you!
Rating
Dwaine was very helpful and managed to resolve our issues very quickly and even had time to answer another question we had while here. Thank you!
Verified Review
Review by Cheryl, Business Support Team Manager in Pickering on 5th November 2020
Premier Patient Line
Premier Patient Line - by , 05 November, 2020
5 5stars
Our system was upgraded and changed over - Steve and Tracy did an amazing job, we had little/no disruption during the whole three days. Thank you to them and Premier.
Rating
Our system was upgraded and changed over - Steve and Tracy did an amazing job, we had little/no disruption during the whole three days. Thank you to them and Premier.
Verified Review
Review by Janice, Practice Manager in Ryde on 5th November 2020
Premier Patient Line - by , 03 November, 2020
5 5stars
Always good customer service.
Rating
Always good customer service.
Verified Review
Review by Sonia, Clinical Administrator in London on 3rd November 2020
Premier Patient Line - by , 03 November, 2020
5 5stars
Thank you for prompt and swift assistance.
Rating
Thank you for prompt and swift assistance.
Verified Review
Review by Katrine, Administrator in Essex on 3rd November 2020
Premier Patient Line - by , 03 November, 2020
5 5stars
We received excellent support and service when our phone lines went down recently, was able to connect quickly to the engineer who resolved the issue within minutes. Great Service!
Rating
We received excellent support and service when our phone lines went down recently, was able to connect quickly to the engineer who resolved the issue within minutes. Great Service!
Verified Review
Review by Caroline, Secretary in Bristol on 3rd November 2020
Premier Patient Line - by , 14 October, 2020
5 5stars
Could not fault the engineers, they were professional, kept us up to date on the issue and made sure they resolved it correctly before they left. Thank you!
Rating
Could not fault the engineers, they were professional, kept us up to date on the issue and made sure they resolved it correctly before they left. Thank you!
Verified Review
Review by Chris, Practice Manager in Boston on 14th October 2020
Premier Patient Line - by , 14 October, 2020
5 5stars
Smooth transition to a new system, brilliant engineers on site, helpful with any questions and covered queries in the days following.
Rating
Smooth transition to a new system, brilliant engineers on site, helpful with any questions and covered queries in the days following.
Verified Review
Review by Emily, Operations Support Manager in Halifax on 14th October 2020
Premier Patient Line - by , 14 October, 2020
5 5stars
Our engineer Neel had the patience of a saint and was really helpful with the setting up. All the staff using the system are very happy.
Rating
Our engineer Neel had the patience of a saint and was really helpful with the setting up. All the staff using the system are very happy.
Verified Review
Review by Cathie, Practice Manager in Middlesex on 14th October
Premier Patient Line - by , 14 October, 2020
5 5stars
Always very quick to answer any problems. Always very helpful.
Rating
Always very quick to answer any problems. Always very helpful.
Verified Review
Review by Karen, Practice Manager in Sheerness on 14th October 2020
Premier Patient Line - by , 14 October, 2020
5 5stars
Issue raised was resolved and completed swiftly and with ease. Thank you.
Rating
Issue raised was resolved and completed swiftly and with ease. Thank you.
Verified Review
Review by Tracey, Secretary in Essex on 14th October 2020
Premier Patient Line - by , 14 October, 2020
5 5stars
Excellent service, thank you.
Rating
Excellent service, thank you.
Verified Review
Review by Sandie Thompson
Premier Patient Line - by , 29 September, 2020
5 5stars
Excellent, speedy response first thing on bank holiday Monday! Thank you.
Rating
Excellent, speedy response first thing on bank holiday Monday! Thank you.
Verified Review
Review by Lyndsey, Practice Manager in Kent on 29th September 2020
Premier Patient Line - by , 29 September, 2020
5 5stars
Very friendly and kept us informed from the start.
Rating
Very friendly and kept us informed from the start.
Verified Review
Review by Shahida, Reception Team Leader in Bradford on 29th September 2020
Premier Patient Line - by , 29 September, 2020
5 5stars
A proportion of our staff are working from home and we are swapping between mobile and landlines. George is very understanding, knowledgeable and helpful.
Rating
A proportion of our staff are working from home and we are swapping between mobile and landlines. George is very understanding, knowledgeable and helpful.
Verified Review
Review by Lynne, Operations Manager in Kent on 29th September 2020
Premier Patient Line - by , 29 September, 2020
5 5stars
Very good service, the engineer Neel was very efficient, polite and helpful.
Rating
Very good service, the engineer Neel was very efficient, polite and helpful.
Verified Review
Review by Julie, Practice Manager in Kent on 29th September 2020
Premier Patient Line - by , 29 September, 2020
5 5stars
Very friendly and helpful, even rang me back after I had accidentally cut the operator off.
Rating
Very friendly and helpful, even rang me back after I had accidentally cut the operator off.
Verified Review
Review by John, IT Administrator in Tyne and Wear on 29th September 2020
Premier Patient Line - by , 27 August, 2020
5 5stars
Dealt with quickly to our satisfaction!
Rating
Dealt with quickly to our satisfaction!
Verified Review
Review by David, Practice Manager in London on 27th August 2020
Premier Patient Line - by , 27 August, 2020
5 5stars
Very helpful service - much appreciated.
Rating
Very helpful service - much appreciated.
Verified Review
Review by Teresa, Assistant to the Practice Manager in Stevenage on 27th August 2020
Premier Patient Line - by , 27 August, 2020
5 5stars
Quick and very responsive with the issue.
Rating
Quick and very responsive with the issue.
Verified Review
Review by Christine, Reception Supervisor in Milton Keynes on 27th August 2020
Premier Patient Line - by , 27 August, 2020
5 5stars
Please pass on my thanks to the guys who were very professional and spent time getting it right.
Rating
Please pass on my thanks to the guys who were very professional and spent time getting it right.
Verified Review
Review by Leslie, Practice Business Manager in Bedford on 27th August 2020
Premier Patient Line - by , 27 August, 2020
5 5stars
As always, prompt, helpful, great service!
Rating
As always, prompt, helpful, great service!
Verified Review
Review by Kes, IT Manager in Surrey on 27th August 2020
Premier Patient Line - by , 11 August, 2020
5 5stars
Excellent quick response with detailed instructions on how to implement.
Rating
Excellent quick response with detailed instructions on how to implement.
Verified Review
Review by Corinne, Reception Manager in Brighton on 11th August 2020
Premier Patient Line - by , 11 August, 2020
5 5stars
A fast resolve to our problem was great. As we are a doctor’s surgery it is essential we get problems fixed ASAP.
Rating
A fast resolve to our problem was great. As we are a doctor’s surgery it is essential we get problems fixed ASAP.
Verified Review
Review by Angela, Reception Supervisor in Bromley on 11th August 2020
Premier Patient Line - by , 11 August, 2020
5 5stars
Very quick response to my issue. It was sorted within 10 mins.
Rating
Very quick response to my issue. It was sorted within 10 mins.
Verified Review
Review by Katie, Reception Manager in Brighouse on 11th August 2020
Premier Patient Line - by , 11 August, 2020
5 5stars
I cannot suggest any improvements - good service.
Rating
I cannot suggest any improvements - good service.
Verified Review
Review by Kendra, Practice Manager in Middlesbrough on 11th August 2020
Premier Patient Line - by , 11 August, 2020
5 5stars
Engineer was early, and advised on a number of other issues as well as setting up phones for new clinical rooms.
Rating
Engineer was early, and advised on a number of other issues as well as setting up phones for new clinical rooms.
Verified Review
Review by Doug, Practice Manage in Portchester on 11th August 2020
Premier Patient Line - by , 11 August, 2020
5 5stars
George Keevill was very clear and dealt with our query promptly.
Rating
George Keevill was very clear and dealt with our query promptly.
Verified Review
Review by Rebecca, Assistant Practice Manager in Sidcup on 11th August 2020
Premier Patient Line - by , 29 July, 2020
5 5stars
I felt that I had to write to you to let you know what a fantastic, friendly & professional service we received from your engineer Steve Necchi. Steve installed the new telephone system at this practice on 30th June/1st July. He was polite and professional the whole time. He caused NO disruption to the running of the practice at all and provided sufficient, enjoyable training. Nothing was too much trouble for him. I can’t thank him enough for the excellent work he completed and ongoing efficient support he is still providing. All too often people complain and we don’t always get the recognition and pat on the back we deserve. If you had an “employee of the month” then Steve would be in the running for that award and he is most definitely an asset to your company.
Rating
I felt that I had to write to you to let you know what a fantastic, friendly & professional service we received from your engineer Steve Necchi. Steve installed the new telephone system at this practice on 30th June/1st July. He was polite and professional the whole time. He caused NO disruption to the running of the practice at all and provided sufficient, enjoyable training. Nothing was too much trouble for him. I can’t thank him enough for the excellent work he completed and ongoing efficient support he is still providing. All too often people complain and we don’t always get the recognition and pat on the back we deserve. If you had an “employee of the month” then Steve would be in the running for that award and he is most definitely an asset to your company.
Verified Review
Review by Julie, Practice Business Manager in Wolverhampton on 29th July 2020
Premier Patient Line - by , 25 June, 2020
5 5stars
Really great communication and very happy to help sort out any niggles. The whole process was straight forward and didn't disrupt our working day at all. Thank you.
Rating
Really great communication and very happy to help sort out any niggles. The whole process was straight forward and didn't disrupt our working day at all. Thank you.
Verified Review
Review by Martin, Practice Manager in Derbyshire on 25th June 2020
Premier Patient Line - by , 25 June, 2020
5 5stars
Very fast efficient service with clear explanations.
Rating
Very fast efficient service with clear explanations.
Verified Review
Review by Sarah, Practice Manager in Upminister on 25th June 2020
Premier Patient Line - by , 25 June, 2020
5 5stars
No improvement needed. Excellent service.
Rating
No improvement needed. Excellent service.
Verified Review
Review by Linda, Administrator in Raunds on 25th June 2020
Premier Patient Line - by , 17 June, 2020
5 5stars
A bit of miscommunication from the office, but the engineers who were on sight have been fantastic. Very efficient, polite, friendly and patient.
Rating
A bit of miscommunication from the office, but the engineers who were on sight have been fantastic. Very efficient, polite, friendly and patient.
Verified Review
Review by Katie, Practice Manager in Blackburn
Premier Patient Line - by , 17 June, 2020
5 5stars
Super helpful, explained and gave alternative resolutions.
Rating
Super helpful, explained and gave alternative resolutions.
Verified Review
Review by Lynne, Practice Manager in Kent
Premier Patient Line - by , 17 June, 2020
5 5stars
Excellent service, always very prompt returns and extremely efficient.
Rating
Excellent service, always very prompt returns and extremely efficient.
Verified Review
Review by Lesley, Assistant Practice Manager in Surrey
Premier Patient Line - by , 09 June, 2020
5 5stars
Quick and very helpful.
Rating
Quick and very helpful.
Verified Review
Review by June, Deputy Practice Manager in Pontypridd on 09/06/2020
Premier Patient Line - by , 09 June, 2020
5 5stars
Everything explained fully and the whole process was very smooth and dealt with in a very professional manner. Thank you.
Rating
Everything explained fully and the whole process was very smooth and dealt with in a very professional manner. Thank you.
Verified Review
Review by Ian, Practice Manager in Gainsborough on 09/06/2020
Premier Patient Line - by , 09 June, 2020
5 5stars
Resolved really quickly, thank you.
Rating
Resolved really quickly, thank you.
Verified Review
Review by Tracy - Practice Manager in London on 09/06/2020
Premier Patient Line - by , 09 June, 2020
5 5stars
It was a quick response and the issue resolved in a professional manner. Many thanks.
Rating
It was a quick response and the issue resolved in a professional manner. Many thanks.
Verified Review
Review by Brigitte, Medical Secretary in Dagenham
Premier Patient Line - by , 09 June, 2020
5 5stars
Issue was resolved efficiently and effectively, with great customer service. Keep up the good work!
Rating
Issue was resolved efficiently and effectively, with great customer service. Keep up the good work!
Verified Review
Review by Imrana - Administrator in Bradford on 09/06/2020
Premier Patient Line - by , 09 June, 2020
5 5stars
Thanks to George for all his help and support as IT is clearly not my forte!
Rating
Thanks to George for all his help and support as IT is clearly not my forte!
Verified Review
Review by Sally - HR Manager in Hertford on 09/06/2020
Premier Patient Line - by , 09 June, 2020
5 5stars
James and the order process was brilliant no problems. Engineers were brilliant as well, really good. Service is good.
Rating
James and the order process was brilliant no problems. Engineers were brilliant as well, really good. Service is good.
Verified Review
Review by Nayana - Practice Manager in London on 09/06/2020
Premier Patient Line - by , 09 June, 2020
5 5stars
Extremely professional and polite especially during difficult circumstances.
Rating
Extremely professional and polite especially during difficult circumstances.
Verified Review
Review by Caroline - Practice Manager in Anglesey on 09/06/2020
Premier Patient Line - by , 09 June, 2020
5 5stars
Jordan Maltby was incredibly patient and helpful, thank you.
Rating
Jordan Maltby was incredibly patient and helpful, thank you.
Verified Review
Review by Laura, Administrator in Brighton.
Premier Patient Line - by , 09 June, 2020
5 5stars
Always looked after really quickly and efficiently.
Rating
Always looked after really quickly and efficiently.
Verified Review
Review by Mair - Practice Manager in Wrexham on 09/06/2020
Premier Patient Line - by , 09 June, 2020
5 5stars
All information supplied appropriately by Premier. Excellent service and knowledge from engineers on site, helpful and polite. Absolutely satisfied with the service, very responsive to needs. Excellent service received to date, any problems/issues dealt with quickly and efficiently.
Rating
All information supplied appropriately by Premier. Excellent service and knowledge from engineers on site, helpful and polite. Absolutely satisfied with the service, very responsive to needs. Excellent service received to date, any problems/issues dealt with quickly and efficiently.
Verified Review
Review by Colin - Practice Manager in Swindon on 09/06/2020
Premier Patient Line - by , 09 June, 2020
5 5stars
Straightforward, quick and easy. Great service.
Rating
Straightforward, quick and easy. Great service.
Verified Review
Review by Yvonne - Practice Manager in Bedfordshire on 09/06/2020
Premier Patient Line - by , 09 June, 2020
5 5stars
Trainer George was excellent and very bubbly, excellent staff member for training purposes 10/10
Rating
Trainer George was excellent and very bubbly, excellent staff member for training purposes 10/10
Verified Review
Review by Syed - Patient Care Coordinator and Social Prescriber in London on 09/06/2020
Premier Patient Line - by , 02 June, 2020
5 5stars
Excellent and really helpful. Thank you.
Rating
Excellent and really helpful. Thank you.
Verified Review
Review by Jacqui, Managing Partner in London on 02/06/2020
Premier Patient Line - by , 02 June, 2020
5 5stars
Very quick response as well.
Rating
Very quick response as well.
Verified Review
Review by Wendy, GP in Kent on 02/06/2020
Premier Patient Line - by , 02 June, 2020
5 5stars
Superb service! Thank you
Rating
Superb service! Thank you
Verified Review
Review by Claire, GP in Tyne & Wear on 02/06/2020
Premier Patient Line - by , 13 April, 2020
5 5stars
Always receive a very good service, thank you.
Rating
Always receive a very good service, thank you.
Verified Review
Review by Mair, Practice Manager in Wrexham on 13th April 2020
Premier Patient Line - by , 13 April, 2020
5 5stars
Dwaine has been a star installing our new system. It has gone very smoothly today. We have had a rocky start becoming a customer but we got there in the end and the engineers have been great.
Rating
Dwaine has been a star installing our new system. It has gone very smoothly today. We have had a rocky start becoming a customer but we got there in the end and the engineers have been great.
Verified Review
Review by Jane, Practice Manager in Manchester on 13th April 2020
Premier Patient Line - by , 13 April, 2020
5 5stars
Steve couldn't have been more obliging and was very professional communicating with the practice staff in an appropriate and friendly manner.
Rating
Steve couldn't have been more obliging and was very professional communicating with the practice staff in an appropriate and friendly manner.
Verified Review
Review by Peter, Practice Manager in Ventnor on 13th April 2020
Premier Patient Line - by , 13 April, 2020
5 5stars
The issue was resolved well and prompt, without any extra hassle.
Rating
The issue was resolved well and prompt, without any extra hassle.
Verified Review
Review by Victoria, Practice Manager in Luton on 13th April 2020
Premier Patient Line - by , 13 April, 2020
5 5stars
In the midst of all that is happening and all efforts to remain abreast of rapid changes right now, I’d just like to take this opportunity to thank Neil and your entire team for all the support you have provided to the surgery.
This has been of remarkable support and help to those who are working under the very difficult circumstances that Covid-19 has presented This is all in the context of ours being the largest GP Surgery in Islington with a combined list of 22,000 patients.We are very privileged and extremely proud of having had Premier Choice. Neil's role in providing splendid leadership to your team has been invaluable.
Rating
In the midst of all that is happening and all efforts to remain abreast of rapid changes right now, I’d just like to take this opportunity to thank Neil and your entire team for all the support you have provided to the surgery.
This has been of remarkable support and help to those who are working under the very difficult circumstances that Covid-19 has presented This is all in the context of ours being the largest GP Surgery in Islington with a combined list of 22,000 patients.We are very privileged and extremely proud of having had Premier Choice. Neil's role in providing splendid leadership to your team has been invaluable.
Verified Review
Review by Adel, Practice Manager in Islington on 13th April 2020
Premier Patient Line - by , 13 April, 2020
5 5stars
Team and Ashleigh communicated & actioned very promptly. Thanks!
Rating
Team and Ashleigh communicated & actioned very promptly. Thanks!
Verified Review
Review by David, Practice Manager in London on 13th April 2020
Premier Patient Line - by , 13 April, 2020
5 5stars
Really helpful - Jordan went out of his way to resolve our issue. Thank you.
Rating
Really helpful - Jordan went out of his way to resolve our issue. Thank you.
Verified Review
Review by Jo, Practice Manager in Maidstone on 13th April 2020
Premier Patient Line - by , 13 April, 2020
5 5stars
Person I spoke to was informative and had the answer quickly to my query.
Rating
Person I spoke to was informative and had the answer quickly to my query.
Verified Review
Review by Ann, Practice Manager in Deal on 13th April 2020
Premier Patient Line - by , 13 April, 2020
5 5stars
George was very happy and got us up and running in no time.
Rating
George was very happy and got us up and running in no time.
Verified Review
Review by Joanne, Practice Manager in Sidcup on 13th April 2020
Premier Patient Line - by , 13 April, 2020
5 5stars
Brilliant!
Rating
Brilliant!
Verified Review
Review by Raj, Partner in Rainham on 13th April 2020
Premier Patient Line - by , 13 April, 2020
5 5stars
George Keevill was very professional, answered all questions I had and made it very clear to me where we may be experiencing the issue and dealt with the problem straight away which is what we needed as a very busy surgery
Rating
George Keevill was very professional, answered all questions I had and made it very clear to me where we may be experiencing the issue and dealt with the problem straight away which is what we needed as a very busy surgery
Verified Review
Review by Vicky, Practice Manager in Wisbech on 13th April 2020
Premier Patient Line - by , 10 April, 2020
5 5stars
Jordan's response was immediate and my request to change my welcome message was acted upon straight away.
Rating
Jordan's response was immediate and my request to change my welcome message was acted upon straight away.
Verified Review
Review by Peter, Practice Manager in Ventnor on 10th April 2020
Premier Patient Line - by , 10 April, 2020
5 5stars
Professionally done, thank you.
Rating
Professionally done, thank you.
Verified Review
Review by Sara, Practice Manager in Thaxted on 10th April 2020
Premier Patient Line - by , 10 April, 2020
5 5stars
The customer service was excellent and the query was dealt with quickly.
Rating
The customer service was excellent and the query was dealt with quickly.
Verified Review
Review by Deena, Phlebotomist in London on 10th April 2020
Premier Patient Line - by , 10 April, 2020
5 5stars
Very helpful.
Rating
Very helpful.
Verified Review
Review by Denise, Practice Manager in Crook on 10th April 2020
Premier Patient Line - by , 10 April, 2020
5 5stars
Problem very speedily and courteously resolved. Thank you.
Rating
Problem very speedily and courteously resolved. Thank you.
Verified Review
Review by Fiona, Practice Manager in London on 10th April 2020
Premier Patient Line - by , 10 April, 2020
5 5stars
Fantastic Engineer, really helpful.
Rating
Fantastic Engineer, really helpful.
Verified Review
Review by Jill, Practice Manager in Bournemouth on 10th April 2020
Premier Patient Line - by , 10 April, 2020
5 5stars
Very clear and easy to follow.
Rating
Very clear and easy to follow.
Verified Review
Review by Cheryl, Practice Manager in Brighton on 10th April 2020
Premier Patient Line - by , 10 April, 2020
5 5stars
Excellent and concise help.
Rating
Excellent and concise help.
Verified Review
Review by Toni, Practice Manager in Margate on 10th April 2020
Premier Patient Line - by , 10 April, 2020
5 5stars
Steve was a lovely polite engineer who undertook the job very efficiently.
Rating
Steve was a lovely polite engineer who undertook the job very efficiently.
Verified Review
Review by Alison, Practice Team Member in Folkestone on 10th April 2020
Premier Patient Line - by , 10 April, 2020
5 5stars
Brilliant service - very quick.
Rating
Brilliant service - very quick.
Verified Review
Review by Julie Practice Manager in Dover on 10th April 2020
Premier Patient Line - by , 10 April, 2020
5 5stars
Brilliant and most efficient help. am most grateful to you for facilitating this, thanks
Rating
Brilliant and most efficient help. am most grateful to you for facilitating this, thanks
Verified Review
Review by Muna, Practice Manager in London on 10th April 2020
Premier Patient Line - by , 10 April, 2020
5 5stars
Very quick response with exactly the information I requested, thank you
Rating
Very quick response with exactly the information I requested, thank you
Verified Review
Review by Karen, Patient Services Manager in Gainsborough on 10th April 2020
Premier Patient Line - by , 10 April, 2020
5 5stars
Good service as usual.
Rating
Good service as usual.
Verified Review
Review by Donna, Practice Manager in London on 10th April 2020
Premier Patient Line - by , 10 April, 2020
5 5stars
Excellent Service
Rating
Excellent Service
Verified Review
Review by Sue, Practice Manager in Hindhead on 10th April 2020
Premier Patient Line - by , 10 April, 2020
5 5stars
George K lovely and helpful as always!
Rating
George K lovely and helpful as always!
Verified Review
Review by Rachel, Reception Manager in Kent on 10th April 2020
Premier Patient Line - by , 10 April, 2020
5 5stars
Thank you to the team for getting the issue sorted quickly.
Rating
Thank you to the team for getting the issue sorted quickly.
Verified Review
Review by Jessica Medical Secretary in London on 10th April 2020
Premier Patient Line - by , 10 April, 2020
5 5stars
George was brilliant sorting this problem out for me and in a very timely manner. Thank you :)
Rating
George was brilliant sorting this problem out for me and in a very timely manner. Thank you :)
Verified Review
Review by Lorraine, Medical Secretarial Manager in Branston on 10th April 2020
Premier Patient Line - by , 10 April, 2020
5 5stars
Very efficient service
Rating
Very efficient service
Verified Review
Review by Sylvia, Practice Manager in Hatfield on 10th April 2020
Premier Patient Line - by , 08 April, 2020
5 5stars
Ben took the support call and was very efficient and helpful.
Rating
Ben took the support call and was very efficient and helpful.
Verified Review
Review by Sharon, Practice Manager in London on 8th April 2020
Premier Patient Line - by , 08 April, 2020
5 5stars
As always, really fast resolution to my query. Many thanks.
Rating
As always, really fast resolution to my query. Many thanks.
Verified Review
Review by Kathryn, Practice Manager in Dartford on 8th April 2020
Premier Patient Line - by , 08 April, 2020
5 5stars
Very polite and efficient.
Rating
Very polite and efficient.
Verified Review
Review by Faye, Practice Manager in Essex on 8th April 2020
Premier Patient Line - by , 08 April, 2020
5 5stars
Excellent service as always.
Rating
Excellent service as always.
Verified Review
Review by Liz, Practice Manager in Quorn on 8th April 2020
Premier Patient Line - by , 27 February, 2020
5 5stars
George is always good to assist with any challenges. In fact both Geroges are. And a thank you to Dani for getting the headphones to us so quickly.
Rating
George is always good to assist with any challenges. In fact both Geroges are. And a thank you to Dani for getting the headphones to us so quickly.
Verified Review
Review by Helen, Administrator in Surrey on 27th February 2020
Premier Patient Line - by , 27 February, 2020
5 5stars
Ashleigh was patient and prompt, and clear in her explanation as to how to divert a call. Clear instructions were also emailed.
Rating
Ashleigh was patient and prompt, and clear in her explanation as to how to divert a call. Clear instructions were also emailed.
Verified Review
Review by Jo, Assistant Practice Manager in Kinver on 27th February 2020
Premier Patient Line - by , 27 February, 2020
5 5stars
The issue was sorted straight away while I was on the phone to your operator.
Rating
The issue was sorted straight away while I was on the phone to your operator.
Verified Review
Review by Angi, Practice Manager in Sheffield on 27th February 2020
Premier Patient Line - by , 27 February, 2020
5 5stars
Rhys was such a nice person and a pleasure to work with, we are all very grateful. His explanations were perfect.
Rating
Rhys was such a nice person and a pleasure to work with, we are all very grateful. His explanations were perfect.
Verified Review
Review by Margaret, Practice Manager in Woodford Green on 27th February 2020
Premier Patient Line - by , 27 February, 2020
5 5stars
Ian was very pleasant and efficient. Kept us appraised of progress throughout and there was no disruption to our phone service. Very impressed!
Rating
Ian was very pleasant and efficient. Kept us appraised of progress throughout and there was no disruption to our phone service. Very impressed!
Verified Review
Review by Barbara, Practice Team Member in London on 27th February 2020
Premier Patient Line - by , 27 February, 2020
5 5stars
Excellent service and very quick resolution.
Rating
Excellent service and very quick resolution.
Verified Review
Review by Debbie, Practice Team Member in Exeter on 27th February 2020
Premier Patient Line - by , 27 February, 2020
5 5stars
Spoke to George he is always helpful and polite.
Rating
Spoke to George he is always helpful and polite.
Verified Review
Review by Jayne, Practice Team Member in South Shields on 27th February 2020
Premier Patient Line - by , 27 February, 2020
5 5stars
Very prompt service and reply back with the resolution of the problem.
Rating
Very prompt service and reply back with the resolution of the problem.
Verified Review
Review by Jotsan, Practice Manager in Leyton on 27th February 2020
Premier Patient Line - by , 27 February, 2020
5 5stars
George was very knowledgeable and solved my issues.
Rating
George was very knowledgeable and solved my issues.
Verified Review
Review by Vicky, Assistant Practice Manager in Goole on 27th February 2020
Premier Patient Line - by , 27 February, 2020
5 5stars
Friendly, helpful & informative
Rating
Friendly, helpful & informative
Verified Review
Review by Ann, Practice Team Member in Lincolnshire on 27th February 2020
Premier Patient Line - by , 27 February, 2020
5 5stars
Brilliant service, problems always resolved quickly.
Rating
Brilliant service, problems always resolved quickly.
Verified Review
Review by Tracey, Office Manager in Manchester on 27th February 2020
Premier Patient Line - by , 18 February, 2020
5 5stars
Excellent service, very helpful engineer.
Rating
Excellent service, very helpful engineer.
Verified Review
Review by Julie, Practice Manager in Kent on 18th February 2020
Premier Patient Line - by , 30 January, 2020
5 5stars
Problem sorted out very quickly and efficiently. No hassle and straight to the point. Very happy with service and George is very polite and professional. Many thanks!
Rating
Problem sorted out very quickly and efficiently. No hassle and straight to the point. Very happy with service and George is very polite and professional. Many thanks!
Verified Review
Review by Chris, Office Supervisor in Ryde on 30th January 2020
Premier Patient Line - by , 30 January, 2020
5 5stars
Rhys explained everything in detail.
Rating
Rhys explained everything in detail.
Verified Review
Review by Kathy, Assistant Practice Manager in Croydon on 30th January 2020
Premier Patient Line - by , 30 January, 2020
5 5stars
Lenn was very helpful.
Rating
Lenn was very helpful.
Verified Review
Review by Arif, Practice Team Member in Surrey on 30th January 2020
Premier Patient Line - by , 30 January, 2020
5 5stars
Engineer was brilliant, wish Dwaine had been the engineer on site at first.
Rating
Engineer was brilliant, wish Dwaine had been the engineer on site at first.
Verified Review
Review by Heather, Practice Manager in North Yorkshire on 30th January 2020
Premier Patient Line - by , 30 January, 2020
5 5stars
Really nice and helpful member of staff, got the recordings emailed over to me ASAP which was really helpful.
Rating
Really nice and helpful member of staff, got the recordings emailed over to me ASAP which was really helpful.
Verified Review
Review by Bradley, Practice Team Member in Ilford on 30th January 2020
Premier Patient Line - by , 30 January, 2020
5 5stars
George was very helpful, went above and beyond to support my request.
Rating
George was very helpful, went above and beyond to support my request.
Verified Review
Review by Roksana, Practice Team Member in London on 30th January 2020
Premier Patient Line - by , 30 January, 2020
5 5stars
Rhys Howitt was very helpful and patient with us doing his job. He was very efficient and quick to resolve this issue with no interruption to our own work. Thank you Rhys for all your assistance.
Rating
Rhys Howitt was very helpful and patient with us doing his job. He was very efficient and quick to resolve this issue with no interruption to our own work. Thank you Rhys for all your assistance.
Verified Review
Review by Bandele, IT support in London on 30th January 2020
Premier Patient Line - by , 30 January, 2020
5 5stars
Some additional tips provided.
Rating
Some additional tips provided.
Verified Review
Review by Richard, Practice Manager in Beverley on 30th January 2020
Premier Patient Line - by , 30 January, 2020
5 5stars
Always quick and very helpful! Thank you so much.
Rating
Always quick and very helpful! Thank you so much.
Verified Review
Review by Valentina, Practice Team Member in Northampton on 30th January 2020
Premier Patient Line - by , 30 January, 2020
5 5stars
George has been instrumental in firstly getting the problem resolved and secondly arranging access to the call recordings. He kept me informed of progress along the way and was knowledgeable when it came to explaining the new system.
Rating
George has been instrumental in firstly getting the problem resolved and secondly arranging access to the call recordings. He kept me informed of progress along the way and was knowledgeable when it came to explaining the new system.
Verified Review
Review by Alison, Practice Manager in Kent on 30th January 2020
Premier Patient Line - by , 30 January, 2020
5 5stars
While we do seem to get this issue a lot, it is always resolved quickly and efficiently. Everyone I have spoken with are very friendly and helpful, with Ashleigh being no exception to a wonderful team. Thank you very much for your support.
Rating
While we do seem to get this issue a lot, it is always resolved quickly and efficiently. Everyone I have spoken with are very friendly and helpful, with Ashleigh being no exception to a wonderful team. Thank you very much for your support.
Verified Review
Review by Jake, IT Support in Gloucestershire on 30th January 2020
Premier Patient Line - by , 15 January, 2020
5 5stars
Our issue was dealt with promptly and I have to say I was greatly impressed by that. The support guy George was professional, polite and helpful, he is a credit to your company. Top marks George!!
Rating
Our issue was dealt with promptly and I have to say I was greatly impressed by that. The support guy George was professional, polite and helpful, he is a credit to your company. Top marks George!!
Verified Review
Review by Lee, Practice Manager in Romford on 15th January 2020
Premier Patient Line - by , 15 January, 2020
5 5stars
Very helpful and not patronising despite me being very dim!
Rating
Very helpful and not patronising despite me being very dim!
Verified Review
Review by Helen, Practice Manager in Northampton on 15th January 2020
Premier Patient Line - by , 15 January, 2020
5 5stars
Delighted with how quickly you were able to help me with this - thank you.
Rating
Delighted with how quickly you were able to help me with this - thank you.
Verified Review
Review by Kirstie, Practice Manager in Lincoln on 15th January 2020
Premier Patient Line - by , 15 January, 2020
5 5stars
Excellent service thank you.
Rating
Excellent service thank you.
Verified Review
Review by Kelly, Practice Team Member in Leeds on 15th January 2020
Premier Patient Line - by , 15 January, 2020
5 5stars
The Engineer who attended was very knowledgeable, the guys in the office on the help desk are fantastic too, nothing is too much trouble.
Rating
The Engineer who attended was very knowledgeable, the guys in the office on the help desk are fantastic too, nothing is too much trouble.
Verified Review
Review by Jill, Practice Manager in Dorset on 15th January 2020
Premier Patient Line - by , 15 January, 2020
5 5stars
The support member of staff was great, he took the details and it was resolved within about 10 minutes, he even looked back on my account for previous emails regarding our agreement with yourselves. Usually I have a battle with yourselves. Brilliant service.
Rating
The support member of staff was great, he took the details and it was resolved within about 10 minutes, he even looked back on my account for previous emails regarding our agreement with yourselves. Usually I have a battle with yourselves. Brilliant service.
Verified Review
Review by Sue, Assistant Practice Manger in Leeds on 15th January 2020
Premier Patient Line - by , 15 January, 2020
5 5stars
Very helpful staff.
Rating
Very helpful staff.
Verified Review
Review by Susan, Reception Supervisor in Ingleby on 15th January 2020
Premier Patient Line - by , 15 January, 2020
5 5stars
The support we got from Ben Clarke was brilliant. Thank you.
Rating
The support we got from Ben Clarke was brilliant. Thank you.
Verified Review
Review by Nayana, Practice Manager in London on 15th January 2020
Premier Patient Line - by , 18 December, 2019
5 5stars
Steve and Neel were fantastic! I was dreading the installation and the disruption I thought this was going to cause to the surgery but it went seamlessly and there were no disruptions to clinics and any issues were resolved there and then and very professionally by Steve and Neel.
Rating
Steve and Neel were fantastic! I was dreading the installation and the disruption I thought this was going to cause to the surgery but it went seamlessly and there were no disruptions to clinics and any issues were resolved there and then and very professionally by Steve and Neel.
Verified Review
Review by Sharon, Practice Manager in Manchester on 18th December 2019
Premier Patient Line - by , 18 December, 2019
4 5stars
George Ketley has been very helpful and he has followed this fault up with me and made sure I am happy before he closed it off. Well done George :-)
Rating
George Ketley has been very helpful and he has followed this fault up with me and made sure I am happy before he closed it off. Well done George :-)
Verified Review
Review by Sam, Surgery Manager in Milton Keynes on 18th December 2019
Premier Patient Line - by , 18 December, 2019
5 5stars
Very helpful!
Rating
Very helpful!
Verified Review
Review by Rachel, Practice Manager in East Yorkshire on 18th December 2019
Premier Patient Line - by , 13 December, 2019
5 5stars
The whole process of new phones and installation has been excellent. Dwaine Adamson who installed our new system, kept us informed the whole time of the process and what he was doing, this ensured that there was no interruptions to our service. We were so impressed with his professionalism and also his excellent training. Thank you Premier Choice.
Rating
The whole process of new phones and installation has been excellent. Dwaine Adamson who installed our new system, kept us informed the whole time of the process and what he was doing, this ensured that there was no interruptions to our service. We were so impressed with his professionalism and also his excellent training. Thank you Premier Choice.
Verified Review
Review by Catherine, Practice Manager in Manchester on 13th December 2019
Premier Patient Line - by , 13 December, 2019
5 5stars
George was so helpful… amazing, very impressed, not sure a support query has been dealt with as well as this in the past. So thank you.
Rating
George was so helpful… amazing, very impressed, not sure a support query has been dealt with as well as this in the past. So thank you.
Verified Review
Review by Mena, Practice Manager in Kent on 13th December 2019
Premier Patient Line - by , 11 December, 2019
5 5stars
Even though I was unable to retrieve the call recording I wanted due to a technical issue I was given an explanation of what occurred and what had been done to prevent it happening again in future
Rating
Even though I was unable to retrieve the call recording I wanted due to a technical issue I was given an explanation of what occurred and what had been done to prevent it happening again in future
Verified Review
Review by Christine, Practice Manager in Stockton-on-Tees on 11th December 2019
Premier Patient Line - by , 11 December, 2019
5 5stars
The lady I spoke with (don't know her name) was absolutely amazing. Dialled in straightaway, set up the link to access the call recorder and put all log ins and passwords into a document for me. Five star service, well done!
Rating
The lady I spoke with (don't know her name) was absolutely amazing. Dialled in straightaway, set up the link to access the call recorder and put all log ins and passwords into a document for me. Five star service, well done!
Verified Review
Review by Sid, GP in Kent on 11th December 2019
Premier Patient Line - by , 27 November, 2019
5 5stars
Excellent team always very helpful
Rating
Excellent team always very helpful
Verified Review
Review by Jo, Practice Manager in Gillingham on 27th November 2019
Premier Patient Line - by , 27 November, 2019
5 5stars
Quick, friendly service.
Rating
Quick, friendly service.
Verified Review
Review by Shahda, Practice Manager in Huddersfield on 27th November 2019
Premier Patient Line - by , 21 November, 2019
5 5stars
Very pleased with the work the engineer had done today. He was polite, knowledgeable and knew exactly how to resolve the problems with our system. He was very informative and explained comprehensively where and how the problems were occurring, which gave me a better understanding of the messaging system and how the diverting of calls worked. Hopefully all the problems are now resolved satisfactorily.
Rating
Very pleased with the work the engineer had done today. He was polite, knowledgeable and knew exactly how to resolve the problems with our system. He was very informative and explained comprehensively where and how the problems were occurring, which gave me a better understanding of the messaging system and how the diverting of calls worked. Hopefully all the problems are now resolved satisfactorily.
Verified Review
Review by Bridget, Practice Manager in Coleford on 21st November 2019
Premier Patient Line - by , 20 November, 2019
5 5stars
Very good and quick.
Rating
Very good and quick.
Verified Review
Review by Gail, Deputy Practice Manager in Luton on 20th November 2019
Premier Patient Line - by , 20 November, 2019
5 5stars
Well handled, no issues, problem solved.
Rating
Well handled, no issues, problem solved.
Verified Review
Review by Peter, Practice Manager in East Sussex on 20th November 2019
Premier Patient Line - by , 30 October, 2019
5 5stars
Great service, corrected the problem while I was on the phone
Rating
Great service, corrected the problem while I was on the phone
Verified Review
Review by Deena, Practice Manager in Kingswinford on 30th October 2019
Premier Patient Line - by , 30 October, 2019
5 5stars
On this occasion, very quick and prompt response.
Rating
On this occasion, very quick and prompt response.
Verified Review
Review by Roksana, Practice Manager in London on 30th October 2019
Premier Patient Line - by , 23 October, 2019
5 5stars
Just like to say how helpful and knowledgeable Ashleigh was and very quick to resolve my query/problem
Rating
Just like to say how helpful and knowledgeable Ashleigh was and very quick to resolve my query/problem
Verified Review
Review by June, Practice Manager in Wigston on 23rd October 2019
Premier Patient Line - by , 23 October, 2019
5 5stars
Good customer technical service
Rating
Good customer technical service
Verified Review
Review by Leslie, Practice Manager in Bedford on 23rd October 2019
Premier Patient Line - by , 23 October, 2019
5 5stars
Very helpful, excellent service, thank you
Rating
Very helpful, excellent service, thank you
Verified Review
Review by Helen, Practice Manager in Luton on 23rd October 2019
Premier Patient Line - by , 23 October, 2019
5 5stars
George Keevill deserves 5 stars.
Rating
George Keevill deserves 5 stars.
Verified Review
Review by Jeanette, Practice Manager in Pontefract on 23rd October 2019
Premier Patient Line - by , 09 October, 2019
5 5stars
Excellent customer service.
Rating
Excellent customer service.
Verified Review
Review by Guy, Team Member in Islington on 9th October 2019
Premier Patient Line - by , 09 October, 2019
5 5stars
Always efficient & helpful
Rating
Always efficient & helpful
Verified Review
Review by Caroline, Operations Manager in Surrey on 9th October 2019
Premier Patient Line - by , 30 September, 2019
5 5stars
The order process was brilliant, all work is completed and the engineer Rob was fantastic. We don't like the way you bill us (portal) but otherwise we're satisfied so far.
Rating
The order process was brilliant, all work is completed and the engineer Rob was fantastic. We don't like the way you bill us (portal) but otherwise we're satisfied so far.
Verified Review
Review by Deborah, Practice Manager in Luton on 30th September 2019
Premier Patient Line - by , 30 September, 2019
5 5stars
Very quickly sorted out, thank you.
Rating
Very quickly sorted out, thank you.
Verified Review
Review by Sandra, Practice Manager in Manchester on 30th September 2019
Premier Patient Line - by , 30 September, 2019
5 5stars
Spoke with Ben and he patiently went through the report that I have been receiving. Made it easy for me to work out... thanks for your help/assistance.
Rating
Spoke with Ben and he patiently went through the report that I have been receiving. Made it easy for me to work out... thanks for your help/assistance.
Verified Review
Review by Maggie, Receptionist in Cheshunt on 30th September 2019
Premier Patient Line - by , 30 September, 2019
5 5stars
We would like to extend a big thank you to the engineers for the smooth installation of the phone system this week.
Rating
We would like to extend a big thank you to the engineers for the smooth installation of the phone system this week.
Verified Review
Review by Stephen, Practice Manager in Leicestershire on 30th September 2019
Premier Patient Line - by , 30 September, 2019
5 5stars
Polite and very efficient. Did the job quickly. Very friendly.
Rating
Polite and very efficient. Did the job quickly. Very friendly.
Verified Review
Review by Melissa Edwards, IT & Quality Improvement in Kent on 30th September 2019
Premier Patient Line - by , 18 September, 2019
5 5stars
As always Rob very professional, polite and knew what he was doing.
Rating
As always Rob very professional, polite and knew what he was doing.
Verified Review
Review by Jill, Practice Manager in Bournemouth on 18th September 2019
Premier Patient Line - by , 18 September, 2019
5 5stars
In August 2016, Willingham Surgery changed their telephone system to Premier Choice Group as we had experienced some problems with our previous provider relating to the service.
After speaking with Gareth Williams from Premier Choice who explained the whole process and contract details very clearly and openly and provided a full overview of the whole package regarding the new phone system, after sales service and the availability of technical assistance in the event of any problems, we made the decision to change to Premier.
The whole process was disruption free and we were kept informed during the whole process which was very reassuring.
We have been more than happy with the system and the support from Premier and would certainly recommend them to others considering a change.
Rating
In August 2016, Willingham Surgery changed their telephone system to Premier Choice Group as we had experienced some problems with our previous provider relating to the service.
After speaking with Gareth Williams from Premier Choice who explained the whole process and contract details very clearly and openly and provided a full overview of the whole package regarding the new phone system, after sales service and the availability of technical assistance in the event of any problems, we made the decision to change to Premier.
The whole process was disruption free and we were kept informed during the whole process which was very reassuring.
We have been more than happy with the system and the support from Premier and would certainly recommend them to others considering a change.
Verified Review
Review by Ian, Practice Manager in Gainsborough on 18th September 2019
Premier Patient Line - by , 18 September, 2019
5 5stars
My query was handled in one phonecall and request was live on the system within 15 minutes of the call.
Rating
My query was handled in one phonecall and request was live on the system within 15 minutes of the call.
Verified Review
Review by Rebecca, Practice Manager in Croydon on 18th September 2019
Premier Patient Line - by , 18 September, 2019
5 5stars
Really helpful as always, many thanks
Rating
Really helpful as always, many thanks
Verified Review
Review by Kathryn, Practice Manager in Dartford on 18th September 2019
Premier Patient Line - by , 12 September, 2019
5 5stars
All of my dealings with everyone at Premier Choice Group have been brilliant over the years, and this was no different! Thanks again.
Rating
All of my dealings with everyone at Premier Choice Group have been brilliant over the years, and this was no different! Thanks again.
Verified Review
Review by Bradley, Practice Manager on Kingswinford on 12th September 2019
Premier Patient Line - by , 12 September, 2019
5 5stars
First class service from the technical team as always
Rating
First class service from the technical team as always
Verified Review
Review by Leslie, Practice Manager in Bedford on 12th September 2019
Premier Patient Line - by , 12 September, 2019
5 5stars
The service we get from you is always excellent.  We expect the odd problem with any system we use but the fact that you route out the problem and get it fixed so quickly is fantastic.  I know whatever the problem I can tell you and leave it with you to sort and that is excellent.
Rating
The service we get from you is always excellent.  We expect the odd problem with any system we use but the fact that you route out the problem and get it fixed so quickly is fantastic.  I know whatever the problem I can tell you and leave it with you to sort and that is excellent.
Verified Review
Review by Joanne, Practice Manager in Howden on 12th September 2019
Premier Patient Line - by , 12 September, 2019
5 5stars
The best support team ever
Rating
The best support team ever
Verified Review
Review by Jo, Practice Manager in Gillingham on 12th September 2019
Premier Patient Line - by , 04 September, 2019
5 5stars
Spoke to Danni who helped sort out the problem we had with our phones.Thank you.
Rating
Spoke to Danni who helped sort out the problem we had with our phones.Thank you.
Verified Review
Review by Mo, Receptionist Manager in Bexley on 4th September 2019
Premier Patient Line - by , 04 September, 2019
4 5stars
Really good customer service, regardless of how many times I called there was someone at the end of the phone to answer my questions.
Rating
Really good customer service, regardless of how many times I called there was someone at the end of the phone to answer my questions.
Verified Review
Review by Sharon, Receptionist in Bromley on 4th September 2019
Premier Patient Line - by , 03 September, 2019
4 5stars
Very helpful and issue was resolved promptly.
Rating
Very helpful and issue was resolved promptly.
Verified Review
Review by Adeshola, Team Member in London on 3rd September 2019
Premier Patient Line - by , 03 September, 2019
5 5stars
Swift and professionally dealt with
Rating
Swift and professionally dealt with
Verified Review
Review by Katrine, Practice Manager in Chelmsford on 3rd September 2019
Premier Patient Line - by , 03 September, 2019
5 5stars
very helpful staff
Rating
very helpful staff
Verified Review
Review by Dr Mohan, GP in Surbiton on 3rd September 2019
Premier Patient Line - by , 03 September, 2019
5 5stars
Always prompt, efficient and a pleasure to deal with.
Rating
Always prompt, efficient and a pleasure to deal with.
Verified Review
Review by Kes, Practice Manager in London on 3rd September 2019
Premier Patient Line - by , 03 September, 2019
5 5stars
Steve was extremely helpful and professional. It was actually really nice to see a telephone engineer as some things are just so much simpler to explain/resolve face-to-face.
Rating
Steve was extremely helpful and professional. It was actually really nice to see a telephone engineer as some things are just so much simpler to explain/resolve face-to-face.
Verified Review
Review by Bernadette, Practice Manager in London on 3rd September 2019
Premier Patient Line - by , 21 August, 2019
5 5stars
The engineer was very good nothing was too much trouble, did everything I needed him to do with no fuss or drama.
Rating
The engineer was very good nothing was too much trouble, did everything I needed him to do with no fuss or drama.
Verified Review
Review by Dave, Practice Manager in Hitchin on 21st August 2019
Premier Patient Line - by , 14 August, 2019
4 5stars
Everything is complete and the engineers were brilliant. It started off well, there were a few issues when we got going but it’s all sorted.
Rating
Everything is complete and the engineers were brilliant. It started off well, there were a few issues when we got going but it’s all sorted.
Verified Review
Review by Andrea, Practice Manager in Gloucester on 15th August 2019
Premier Patient Line - by , 14 August, 2019
5 5stars
Harvey was fine and the engineers were very good. We didn’t encounter any problems and whenever we have a problem we always get updates so we’re satisfied with the service.
Rating
Harvey was fine and the engineers were very good. We didn’t encounter any problems and whenever we have a problem we always get updates so we’re satisfied with the service.
Verified Review
Review by Josie, Practice Manager in Warrington on 15th August 2019
Premier Patient Line - by , 14 August, 2019
5 5stars
This is the first time I have used this service as we have only just had the phones and Lenn was extremely helpful and very experienced. Thank you very much for your very quick response in dealing with my problem.
Rating
This is the first time I have used this service as we have only just had the phones and Lenn was extremely helpful and very experienced. Thank you very much for your very quick response in dealing with my problem.
Verified Review
Review by Lorraine, Medical Secretary in Burton-on-Trent on 14th August 2019
Premier Patient Line - by , 14 August, 2019
5 5stars
Very good service as usual from George Ketley
Rating
Very good service as usual from George Ketley
Verified Review
Review by Caroline, Operations Manager in Surrey on 14th August 2019
Premier Patient Line - by , 14 August, 2019
5 5stars
Very helpful from start to finish.
Rating
Very helpful from start to finish.
Verified Review
Review by Helen, Senior Administrator in Surrey on 14th August 2019
Premier Patient Line - by , 14 August, 2019
4 5stars
George was very helpful and advised me what to do re taking information if my problem happened again.
Rating
George was very helpful and advised me what to do re taking information if my problem happened again.
Verified Review
Review by Jane, Deputy Practice Manager in Kent on 14th August 2019
Premier Patient Line - by , 07 August, 2019
4 5stars
The order process was fine, I was advised that it would be seamless coming across but we had few hiccups along the way. We lost a couple of lines but they dealt with the situation very well and always updated us. The engineers were fine and arrived of the days they said they would and didn’t overrun on times either. We’re satisfied with Premier so far, a bit upset about the lines that didn’t come over but Gareth is aware of the situation and dealing with it.
Rating
The order process was fine, I was advised that it would be seamless coming across but we had few hiccups along the way. We lost a couple of lines but they dealt with the situation very well and always updated us. The engineers were fine and arrived of the days they said they would and didn’t overrun on times either. We’re satisfied with Premier so far, a bit upset about the lines that didn’t come over but Gareth is aware of the situation and dealing with it.
Verified Review
Review by Karen, Practice Manager in Castleford on 7th August 2019
Premier Patient Line - by , 07 August, 2019
4 5stars
We’re happy with the service – the order process was fine, all work is complete and the engineers were very good.
Rating
We’re happy with the service – the order process was fine, all work is complete and the engineers were very good.
Verified Review
Review by Caroline, Practice Manager in Bedford on 7th August 2019
Premier Patient Line - by , 07 August, 2019
4 5stars
I wasn't involved in the order process but it's all complete, just waiting for the SIP lines. The engineers were fine and we're satisfied with the service we have received. James is going to come back to us on a query regarding the previous system but we're happy to give 4 stars.
Rating
I wasn't involved in the order process but it's all complete, just waiting for the SIP lines. The engineers were fine and we're satisfied with the service we have received. James is going to come back to us on a query regarding the previous system but we're happy to give 4 stars.
Verified Review
Review by Tina, Practice Manager in Bexleyheath on 7th August 2019
Premier Patient Line - by , 07 August, 2019
5 5stars
Prompt support.
Rating
Prompt support.
Verified Review
Review by Cheryl, Finance Officer in Bottesford on 7th August 2019
Premier Patient Line - by , 07 August, 2019
5 5stars
George Ketley was very helpful. My issue was resolved promptly and he contacted me the following day to make sure the problem had not reoccurred. Great service.
Rating
George Ketley was very helpful. My issue was resolved promptly and he contacted me the following day to make sure the problem had not reoccurred. Great service.
Verified Review
Review by Julie, Practice Manager in Dover on 7th August 2019
Premier Patient Line - by , 07 August, 2019
5 5stars
George is always friendly & helpful!
Rating
George is always friendly & helpful!
Verified Review
Review by Tina, Practice Manager in Cambridge on 7th August 2019
Premier Patient Line - by , 31 July, 2019
5 5stars
Ashleigh was great. Professional and followed up afterwards to check that all was still ok.
Rating
Ashleigh was great. Professional and followed up afterwards to check that all was still ok.
Verified Review
Review by Jane, Practice Manager in Kent on 31st July 2019
Premier Patient Line - by , 31 July, 2019
5 5stars
Outstanding service from Ben, we were reassured, supported and kept informed and I (we) cannot fault it.
Rating
Outstanding service from Ben, we were reassured, supported and kept informed and I (we) cannot fault it.
Verified Review
Review by Christopher, Practice Manager in Saundersfoot on 31st July 2019
Premier Patient Line - by , 31 July, 2019
5 5stars
Great fast service.
Rating
Great fast service.
Verified Review
Review by Guy, Practice Manager in Islington on 31st July 2019
Premier Patient Line - by , 31 July, 2019
5 5stars
Engineer arrived early, completed the work and explained everything to me. Very satisfactory, thank you!
Rating
Engineer arrived early, completed the work and explained everything to me. Very satisfactory, thank you!
Verified Review
Review by Wendy, Practice Manager in Hyde on 31st July 2019
Premier Patient Line - by , 24 July, 2019
5 5stars
Excellent service as always, thank you
Rating
Excellent service as always, thank you
Verified Review
Review by Lynn, Practice Manager in Barnet on 24th July 2019
Premier Patient Line - by , 24 July, 2019
5 5stars
Excellent service. Very knowledgeable and helpful engineer.
Rating
Excellent service. Very knowledgeable and helpful engineer.
Verified Review
Review by Alison, Practice Manager in London on 24th July 2019
Premier Patient Line - by , 24 July, 2019
5 5stars
Ashleigh Bridge was excellent and a big thank you to her from Mulberry Medical Practice. A great asset to have.
Rating
Ashleigh Bridge was excellent and a big thank you to her from Mulberry Medical Practice. A great asset to have.
Verified Review
Review by Ushma, Practice Manager in London on 24th July 2019
Premier Patient Line - by , 24 July, 2019
5 5stars
Always a good experience with technical support from you.
Rating
Always a good experience with technical support from you.
Verified Review
Review by Jane, Practice Manager in Stockton on 24th July 2019
Premier Patient Line - by , 24 July, 2019
5 5stars
Support desk is always available and helpful with all queries. 
Rating
Support desk is always available and helpful with all queries. 
Verified Review
Review by Anwar, Practice Manager in London on 24th July 2019
Premier Patient Line - by , 24 July, 2019
5 5stars
Very helpful thank you.
Rating
Very helpful thank you.
Verified Review
Review by Susanne, Practice Team Member in Kent on 24th July 2019
Premier Patient Line - by , 24 July, 2019
5 5stars
Excellent service as always.
Rating
Excellent service as always.
Verified Review
Review by John, Practice Manager in London on 24th July 2019
Premier Patient Line - by , 24 July, 2019
5 5stars
Jordan dealt with the issue we had yesterday and as always he is very professional and knowledgeable. Excellent customer service and the issue was resolved quickly.
Rating
Jordan dealt with the issue we had yesterday and as always he is very professional and knowledgeable. Excellent customer service and the issue was resolved quickly.
Verified Review
Review by Claire, Deputy Practice Manager in Stockton on Tees on 24th July 2019
Premier Patient Line - by , 17 May, 2019
5 5stars
Gareth was absolutely fine, still helping us with our fax line but everything else is sorted. We migrated over and it was pretty straight forward. The engineers were very helpful.
Rating
Gareth was absolutely fine, still helping us with our fax line but everything else is sorted. We migrated over and it was pretty straight forward. The engineers were very helpful.
Verified Review
Review by Angi, Practice Manager in Yorkshire on 17th May 2019
Premier Patient Line - by , 17 May, 2019
5 5stars
Engineers were great, system all completed, just having little bits done to tailor it to us. Installation went smoothly as we’d hoped, generally went well. Satisfied with service so far.
Rating
Engineers were great, system all completed, just having little bits done to tailor it to us. Installation went smoothly as we’d hoped, generally went well. Satisfied with service so far.
Verified Review
Review by Michele, Assistant Practice Manager in Yorkshire on 17th May 2019
Premier Patient Line - by , 17 May, 2019
5 5stars
Our account manager Dan was great, extremely helpful and went through everything to make sure we understood it all. The installation was a little delayed but we got there in the end. Service has been good so far, everyone I spoke to was very very helpful.
Rating
Our account manager Dan was great, extremely helpful and went through everything to make sure we understood it all. The installation was a little delayed but we got there in the end. Service has been good so far, everyone I spoke to was very very helpful.
Verified Review
Review by Lauren, Practice Manager in Ipswich on 17th May 2019
Premier Patient Line - by , 17 May, 2019
5 5stars
All work is complete, engineers were good and satisfied with the service so far.
Rating
All work is complete, engineers were good and satisfied with the service so far.
Verified Review
Review by Karen, Practice Manager in Milton Keynes on 17th May 2019
Premier Patient Line - by , 17 May, 2019
5 5stars
Absolutely satisfied with the service so far. Everything is complete, engineers were seamless and fantastic, really helpful and very good with the queries – answered them spot on and left us with guides on the system as well as training us on the call recording software.
Rating
Absolutely satisfied with the service so far. Everything is complete, engineers were seamless and fantastic, really helpful and very good with the queries – answered them spot on and left us with guides on the system as well as training us on the call recording software.
Verified Review
Review by Ratish, Practice Manager in London on 17th May 2019
Premier Patient Line - by , 05 April, 2019
5 5stars
Working with Dan M was very easy. The engineers were very helpful and the switchover to our call queuing went well, just a little issue with the training message but Dan got this sorted.
Rating
Working with Dan M was very easy. The engineers were very helpful and the switchover to our call queuing went well, just a little issue with the training message but Dan got this sorted.
Verified Review
Review by Julie, Practice Manager in Dartford on 5th April 2019
Premier Patient Line - by , 05 April, 2019
5 5stars
The Engineers were great! You’re installing a new system at our branch site in May.
Rating
The Engineers were great! You’re installing a new system at our branch site in May.
Verified Review
Review by Marie-Claire, Practice Manager in Kent on 5th April 2019
Premier Patient Line - by , 05 April, 2019
5 5stars
Everything was fine with our recent project – 5 stars.
Rating
Everything was fine with our recent project – 5 stars.
Verified Review
Review by Karen, Practice Manager in Kent on 5th April 2019
Premier Patient Line - by , 19 March, 2019
5 5stars
One of Premier’s engineers came in to install our call logger and call recorder and he was very helpful and pleasant, very chatty and easy going. We’re still very happy with Premier Choice and recommend them!
Rating
One of Premier’s engineers came in to install our call logger and call recorder and he was very helpful and pleasant, very chatty and easy going. We’re still very happy with Premier Choice and recommend them!
Verified Review
Review by Tina, Practice Manager in Folkestone on 19th March 2019
Premier Patient Line - by , 19 March, 2019
5 5stars
Ordering and getting ICQ with Gareth from Premier was straight forward. All work is complete and there was no downtime – didn’t even notice the engineers. We’ve not had much feedback from the patients yet but seems to be working and has improved patient access.
Rating
Ordering and getting ICQ with Gareth from Premier was straight forward. All work is complete and there was no downtime – didn’t even notice the engineers. We’ve not had much feedback from the patients yet but seems to be working and has improved patient access.
Verified Review
Review by Alison, Practice Manager in Barrow Upon Soar on 19th March 2019
Premier Patient Line - by , 19 March, 2019
5 5stars
Our call queueing is in and ahead of schedule – no engineers needed on site. Our account manager Dan was very good.
Rating
Our call queueing is in and ahead of schedule – no engineers needed on site. Our account manager Dan was very good.
Verified Review
Review by Marion, Practice Manager in Surrey on 19th March 2019
Premier Patient Line - by , 06 March, 2019
5 5stars
Very happy with our system upgrade with Harvey. The engineer was fantastic so good - can't recommend him enough, he just got on with it! The whole process was very good and we're very happy with the service.
Rating
Very happy with our system upgrade with Harvey. The engineer was fantastic so good - can't recommend him enough, he just got on with it! The whole process was very good and we're very happy with the service.
Verified Review
Review by Sheila, Practice Manager in London on 6th March 2019
Premier Patient Line - by , 06 March, 2019
5 5stars
Our two sites now have cloud call queueing - James was very good and it all went very smoothly. There was a slight technical hitch but nothing major and there wasn't any downtime.
Rating
Our two sites now have cloud call queueing - James was very good and it all went very smoothly. There was a slight technical hitch but nothing major and there wasn't any downtime.
Verified Review
Review by Tracy, Practice Manager in Folkestone on 6th March 2019
Premier Patient Line - by , 22 February, 2019
5 5stars
Our engineers were fantastic and I don’t remember the changeover being an issue. We need some tweaking on the call recording but we would give 5 stars.
Rating
Our engineers were fantastic and I don’t remember the changeover being an issue. We need some tweaking on the call recording but we would give 5 stars.
Verified Review
Review by Claire, Practice Manager in Cornwall on 22nd February 2019
Premier Patient Line - by , 22 February, 2019
5 5stars
Happy with everything Premier has done so far.
Rating
Happy with everything Premier has done so far.
Verified Review
Review by Linda, Practice Manager in London on 22nd February 2019
Premier Patient Line - by , 22 February, 2019
4 5stars
Our new call queueing platform is now live. It took a bit longer than expected and we had a few problems with it but the engineers were very helpful on the phone and we do always get it dealt with quickly. We used to press a button on the main handset when we close in the afternoon and the new ICQ doesn’t allow you to do this anymore which we weren't informed about when we were adding this on and maybe in future you let customers know. We’d give 4 stars as we had a few issues but otherwise the order process was very straight forward and Dan was very approachable.
Rating
Our new call queueing platform is now live. It took a bit longer than expected and we had a few problems with it but the engineers were very helpful on the phone and we do always get it dealt with quickly. We used to press a button on the main handset when we close in the afternoon and the new ICQ doesn’t allow you to do this anymore which we weren't informed about when we were adding this on and maybe in future you let customers know. We’d give 4 stars as we had a few issues but otherwise the order process was very straight forward and Dan was very approachable.
Verified Review
Review by Rachel, Practice Manager in Kent on 22nd February 2019
Premier Patient Line - by , 12 February, 2019
5 5stars
Dan made the order process easy and straightforward for getting the ICQ call queueing software in. The engineers were good and everything went fine.
Rating
Dan made the order process easy and straightforward for getting the ICQ call queueing software in. The engineers were good and everything went fine.
Verified Review
Review by Graeme, Practice Manager in Canterbury on 12th February 2019
Premier Patient Line - by , 12 February, 2019
5 5stars
Happy to give 5 stars for Premier Patient Line adding call recording and call logging to our system.
Rating
Happy to give 5 stars for Premier Patient Line adding call recording and call logging to our system.
Verified Review
Review by Neidson, Practice Manager in London on 12th February 2019
Premier Patient Line - by , 12 February, 2019
5 5stars
Premier have been very helpful. The order form was very easy and straight forward and the engineers were brilliant. Overall we’ve been very happy in regards to the service.
Rating
Premier have been very helpful. The order form was very easy and straight forward and the engineers were brilliant. Overall we’ve been very happy in regards to the service.
Verified Review
Review by Debbie, Practice Manager in Manchester on 12th February 2019
Premier Patient Line - by , 12 February, 2019
5 5stars
Our call logger is all set up now - our account manager Danny was perfect, our engineer Rob was lovely, George on the support desk helped us and he was brilliant!
Rating
Our call logger is all set up now - our account manager Danny was perfect, our engineer Rob was lovely, George on the support desk helped us and he was brilliant!
Verified Review
Review by Jill, Practice Manager in Southampton on 12th February 2019
Premier Patient Line - by , 12 February, 2019
5 5stars
Harvey from Premier just added Patient Connect to our surgery. The engineers were fine and it’s all complete, just waiting for training.
Rating
Harvey from Premier just added Patient Connect to our surgery. The engineers were fine and it’s all complete, just waiting for training.
Verified Review
Review by Berrin, Practice Manager in London on 12th February 2019
Premier Patient Line - by , 12 February, 2019
4 5stars
On the whole, we’re very pleased with the new systems Premier put in at both of our sites last year. The engineers were lovely and Harvey was ok although quite hard to get hold of. My only other comment would be that the leasing agreement could have been explained better and the system was not obvious on the proposal.
Rating
On the whole, we’re very pleased with the new systems Premier put in at both of our sites last year. The engineers were lovely and Harvey was ok although quite hard to get hold of. My only other comment would be that the leasing agreement could have been explained better and the system was not obvious on the proposal.
Verified Review
Review by Pauline, Practice Manager in Tonbridge Wells on 12th February 2019
Premier Patient Line - by , 03 January, 2019
5 5stars
We recently replaced our system having been a customer since 2010. We were very satisfied with the install and the engineers were very helpful, really pleased with them.
Rating
We recently replaced our system having been a customer since 2010. We were very satisfied with the install and the engineers were very helpful, really pleased with them.
Verified Review
Review by Dionne, Receptionist in London on 3rd January 2019
Premier Patient Line - by , 19 December, 2018
5 5stars
The order process went well with Dan in charge. The installation was satisfactory and the engineers were brilliant, very helpful! We had a few teething problems at first but we rang up and these were resolved. It all went very well.
Rating
The order process went well with Dan in charge. The installation was satisfactory and the engineers were brilliant, very helpful! We had a few teething problems at first but we rang up and these were resolved. It all went very well.
Verified Review
Review by Caron, Practice Manager in Boston on 20th December 2018
Premier Patient Line - by , 19 December, 2018
5 5stars
Premier just completed all the work for our new system and call logger. The installation was good and the engineers were fantastic.
Rating
Premier just completed all the work for our new system and call logger. The installation was good and the engineers were fantastic.
Verified Review
Review by Claire, Receptionist in Manchester on 19th December 2018
Premier Patient Line - by , 12 December, 2018
5 5stars
The installation of our new system went really well. The engineers were pleasant and good. James was absolutely fine and it all went smoothly, didn't seem to have any downtime. Any issues we did have, have now been resolved.
Rating
The installation of our new system went really well. The engineers were pleasant and good. James was absolutely fine and it all went smoothly, didn't seem to have any downtime. Any issues we did have, have now been resolved.
Verified Review
Review by Jackie, Practice Manager in Wolverhampton on 12th December 2018
Premier Patient Line - by , 12 December, 2018
4 5stars
We had a smooth order process but there were a few issues with the install that are being dealt with. The engineers were very good and very knowledgeable.
Rating
We had a smooth order process but there were a few issues with the install that are being dealt with. The engineers were very good and very knowledgeable.
Verified Review
Review by Michelle, Practice Manager in Gravesend on 12th December 2018
Premier Patient Line - by , 23 October, 2018
4 5stars
We’ve been with Premier since 2015 but we’ve just added call recording. The engineers were very helpful and very polite and we didn’t have any downtime. I would suggest we have a bit more training but other than that we’re happy and would give 4.5 stars.
Rating
We’ve been with Premier since 2015 but we’ve just added call recording. The engineers were very helpful and very polite and we didn’t have any downtime. I would suggest we have a bit more training but other than that we’re happy and would give 4.5 stars.
Verified Review
Review by Karen, Practice Manager in Rochford on 23rd October 2018
Premier Patient Line - by , 23 October, 2018
5 5stars
We’re very happy with Premier and would give them 5 stars. Our account manager James was took us through the order process and the engineers were great (very chatty) and completed all the work to our satisfaction. We’re still in the process of finalising a few things and our old lease agreement but very happy.
Rating
We’re very happy with Premier and would give them 5 stars. Our account manager James was took us through the order process and the engineers were great (very chatty) and completed all the work to our satisfaction. We’re still in the process of finalising a few things and our old lease agreement but very happy.
Verified Review
Review by Christopher, Practice Manager in Buckhurst Hill on 23rd October 2018
Premier Patient Line - by , 18 September, 2018
4 5stars
We just replaced our system with Premier after Nathan came out to our practice - he was really good, wasn’t pushy and made it all sound easy. The switchover was a lot easier than we thought and the engineers were wonderful and very helpful. We had a slight problem at the start and an overlap with our previous supplier but we’ve been very impressed with everyone that has been to see us, particularly Neel who came out to resolve our issue. We’ve already recommended them to two other nearby practices.
Rating
We just replaced our system with Premier after Nathan came out to our practice - he was really good, wasn’t pushy and made it all sound easy. The switchover was a lot easier than we thought and the engineers were wonderful and very helpful. We had a slight problem at the start and an overlap with our previous supplier but we’ve been very impressed with everyone that has been to see us, particularly Neel who came out to resolve our issue. We’ve already recommended them to two other nearby practices.
Verified Review
Review by Kathryn, Practice Manager in Dartford on 18th September 2018
Premier Patient Line - by , 12 September, 2018
5 5stars
We’re very happy with Premier Choice – our install was smooth and we’ve had no problems at all. We’re glad we moved to them.
Rating
We’re very happy with Premier Choice – our install was smooth and we’ve had no problems at all. We’re glad we moved to them.
Verified Review
Review by Ralph, Practice Manager in Bradford on 12th September 2018
Premier Patient Line - by , 11 September, 2018
4 5stars
We’ve just added call logging and call recording to our system with help from our new account manager Harvey. There was a bit of rush to get the paperwork through but the installation was all done (just waiting for some outstanding training) and the engineers were brilliant.
Rating
We’ve just added call logging and call recording to our system with help from our new account manager Harvey. There was a bit of rush to get the paperwork through but the installation was all done (just waiting for some outstanding training) and the engineers were brilliant.
Verified Review
Review by Alison, Practice Manager in Essex on 11th September 2018
Premier Patient Line - by , 11 September, 2018
4 5stars
James contacted us when we were in market and he was great, he has been very helpful getting our new system installed. There were a few hiccups that James is dealing with but we had a very smooth changeover and the engineers were very nice, helpful and very informed.
Rating
James contacted us when we were in market and he was great, he has been very helpful getting our new system installed. There were a few hiccups that James is dealing with but we had a very smooth changeover and the engineers were very nice, helpful and very informed.
Verified Review
Review by Meena, Practice Manager in Broadstairs on 11th September 2018
Premier Patient Line - by , 07 September, 2018
4 5stars
Our surgery has been with Premier for a while but we’ve recently added Call Logging. The engineers were very nice although a technical issue delayed the project but they resolved this and their response times were very quick.
Rating
Our surgery has been with Premier for a while but we’ve recently added Call Logging. The engineers were very nice although a technical issue delayed the project but they resolved this and their response times were very quick.
Verified Review
Review by Carrie, Practice Manager in Hitchin on 7th September 2018
Premier Patient Line - by , 03 September, 2018
4 5stars
Gareth organised for our new system back in February. We had a few teething problems that they sorted out and the engineers were brilliant.
Rating
Gareth organised for our new system back in February. We had a few teething problems that they sorted out and the engineers were brilliant.
Verified Review
Review by Joanne, Practice Manager in Dudley on 3rd September 2018
Premier Patient Line - by , 03 September, 2018
5 5stars
We’ve just had a new system and call recording installed by Premier after Danny came to visit us. The engineers were good - there were no problems and it went really well on the day of install.
Rating
We’ve just had a new system and call recording installed by Premier after Danny came to visit us. The engineers were good - there were no problems and it went really well on the day of install.
Verified Review
Review by Sylvia, Practice Manager in Hatfield on 3rd September 2018
Premier Patient Line - by , 24 August, 2018
4 5stars
We chose Premier to take over our lines and calls and put a new system in. We went through the order process in December and all the work was completed in January as expected. The engineer was great and we had a good switchover with no downtime. We could have benefited from more time for training other people but that’s not the engineer’s fault.
Rating
We chose Premier to take over our lines and calls and put a new system in. We went through the order process in December and all the work was completed in January as expected. The engineer was great and we had a good switchover with no downtime. We could have benefited from more time for training other people but that’s not the engineer’s fault.
Verified Review
Review by Karen, Practice Manager in Bristol on 24th August 2018
Premier Patient Line - by , 21 August, 2018
5 5stars
Mark was very good getting everything sorted for our new system and contract. We happy with how the install went as the engineers were also very good. I’ve used Premier before and never had any problems.
Rating
Mark was very good getting everything sorted for our new system and contract. We happy with how the install went as the engineers were also very good. I’ve used Premier before and never had any problems.
Verified Review
Review by Joanne, Practice Manager in Surrey on 21st August 2018
Premier Patient Line - by , 13 August, 2018
5 5stars
I have used Premier Choice on two previous occasions at different sites, I have always found them efficient, friendly and above all highly professional.
Rating
I have used Premier Choice on two previous occasions at different sites, I have always found them efficient, friendly and above all highly professional.
Verified Review
Review by Jill, Practice Manager in Southampton on 13th August 2018
Premier Patient Line - by , 10 July, 2018
5 5stars
We’ve just added call recording with our account manager Dan who was very helpful. I wasn’t there the day it went in but my colleague advised the engineers were good. We’ve been with Premier since 2015 and would be happy to give them 5 stars.
Rating
We’ve just added call recording with our account manager Dan who was very helpful. I wasn’t there the day it went in but my colleague advised the engineers were good. We’ve been with Premier since 2015 and would be happy to give them 5 stars.
Verified Review
Review by Jayne, Practice Manager in Bury St Edmunds on 10th July 2018
Premier Patient Line - by , 10 July, 2018
4 5stars
James was our account manager for putting in our new system last November and he was perfect! The engineer was really good and perfectly amiable. We had a little bit of downtime, nothing major - we did have power cut the week after but the telephone guys dealt with it very well. We’d give 4.5 as there was a bit of a delay with the Patient connect and Call recording.
Rating
James was our account manager for putting in our new system last November and he was perfect! The engineer was really good and perfectly amiable. We had a little bit of downtime, nothing major - we did have power cut the week after but the telephone guys dealt with it very well. We’d give 4.5 as there was a bit of a delay with the Patient connect and Call recording.
Verified Review
Review by Tracy, Practice Manager in Folkestone on 10th July 2018
Premier Patient Line - by , 09 July, 2018
5 5stars
We’ve just had a new system put in by Premier Patient Line and just wanted to say thank you as it went a lot smoother than we thought with two practices coming together. We met Mark when Premier Patient Line sponsored our local practice manager meeting. We were very satisfied with the switch-over and the engineers were great.
Rating
We’ve just had a new system put in by Premier Patient Line and just wanted to say thank you as it went a lot smoother than we thought with two practices coming together. We met Mark when Premier Patient Line sponsored our local practice manager meeting. We were very satisfied with the switch-over and the engineers were great.
Verified Review
Review by Kathy, Practice Manager in Bridgwater on 9th July 2018
Premier Patient Line - by , 09 July, 2018
4 5stars
We had our new system put in back in March after Neil took us through the very easy and hassle free order process. Our engineer Rob was fantastic, very systematic and saved a lot of time. We’d give them 4.5 stars if we could.
Rating
We had our new system put in back in March after Neil took us through the very easy and hassle free order process. Our engineer Rob was fantastic, very systematic and saved a lot of time. We’d give them 4.5 stars if we could.
Verified Review
Review by Otilia, Practice Manager in Croydon on 9th July 2018
Premier Patient Line - by , 09 July, 2018
5 5stars
The transition process was excellent. The engineers that attended were knowledgeable and worked with the practice so there was minimal disruption. The equipment for call recording has turned up (just when they said it would) and we are just waiting to have that installed.
Excellent job. Thank you Danny for your patience and for explaining everything in detail.
Rating
The transition process was excellent. The engineers that attended were knowledgeable and worked with the practice so there was minimal disruption. The equipment for call recording has turned up (just when they said it would) and we are just waiting to have that installed.
Excellent job. Thank you Danny for your patience and for explaining everything in detail.
Verified Review
Review by David, Practice Manager in Boston on 9th July 2018
Premier Patient Line - by , 28 June, 2018
5 5stars
Happy to give 5 star feedback after switching to Premier earlier this month. Danny and the engineers were very good, the new system is in, just add ons needed and all work will be complete.
Rating
Happy to give 5 star feedback after switching to Premier earlier this month. Danny and the engineers were very good, the new system is in, just add ons needed and all work will be complete.
Verified Review
Review by David, Practice Manager in Boston
Premier Patient Line - by , 31 May, 2018
5 5stars
We joined Premier last year but have just added Call Recording. James was excellent in getting this sorted for us and the engineers installed it without any downtime. We did have a SIP outage but this was unrelated to this project. We would just like to say we had very good service!
Rating
We joined Premier last year but have just added Call Recording. James was excellent in getting this sorted for us and the engineers installed it without any downtime. We did have a SIP outage but this was unrelated to this project. We would just like to say we had very good service!
Verified Review
Review by Angela, Practice Manager in Surrey on 31st May 2018
Premier Patient Line - by , 31 May, 2018
5 5stars
Just had another great experience with Premier as we added Patient Connect onto our account. This was done remotely by the engineers and we had a little trouble where they had to wait for me as I have admin rights but there was no downtime. More than happy to rate them 5 stars.
Rating
Just had another great experience with Premier as we added Patient Connect onto our account. This was done remotely by the engineers and we had a little trouble where they had to wait for me as I have admin rights but there was no downtime. More than happy to rate them 5 stars.
Verified Review
Review by Anwar, Practice Manager in London on 31st May 2018
Premier Patient Line - by , 22 May, 2018
5 5stars
Premier came and replaced our old Nortel PBX that was no longer maintainable. This is all complete except for one outstanding query that they’re resolving. The engineers were excellent and we didn’t have any downtime. We have been with Premier since 2013 and have very good service. Whenever there were problems people worked hard to get them resolved. We would rate them 5 stars and have recommended them to other practices.
Rating
Premier came and replaced our old Nortel PBX that was no longer maintainable. This is all complete except for one outstanding query that they’re resolving. The engineers were excellent and we didn’t have any downtime. We have been with Premier since 2013 and have very good service. Whenever there were problems people worked hard to get them resolved. We would rate them 5 stars and have recommended them to other practices.
Verified Review
Review by Joy, Strategy Manager in London on 22nd May 2018
Premier Patient Line - by , 08 May, 2018
5 5stars
Premier has just upgraded our system - another very smooth transaction since joining them in 2009. Dan took us through the order process which was fine and all the work has been completed. The engineers were great, very accommodating and didn't intrude on the workers. We wanted something moved to a different place and the engineer had no issue doing it. There was no downtime during the switchover so no disruptions.
Rating
Premier has just upgraded our system - another very smooth transaction since joining them in 2009. Dan took us through the order process which was fine and all the work has been completed. The engineers were great, very accommodating and didn't intrude on the workers. We wanted something moved to a different place and the engineer had no issue doing it. There was no downtime during the switchover so no disruptions.
Verified Review
Review by Sue, Practice Manager in Kent on 8th May 2018
Premier Patient Line - by , 08 May, 2018
5 5stars
We’ve been with Premier Choice since 2010 and just added Call Recording to our system. Dan took us through the order process and the engineers were good during the install but BT didn’t finish their work properly. We didn’t have any downtime so would give them 5 stars.
Rating
We’ve been with Premier Choice since 2010 and just added Call Recording to our system. Dan took us through the order process and the engineers were good during the install but BT didn’t finish their work properly. We didn’t have any downtime so would give them 5 stars.
Verified Review
Review by Ahilai, Practice Manager in Greenwich on 8th May 2018
Premier Patient Line - by , 08 May, 2018
5 5stars
We just had some updates done to our system that has been looked after by Premier since we switched to them in 2009. Dan was all good and all the work is complete and in line with our expectations. The engineers were very good! We were satisfied with the install and had just one minute of downtime! We’re generally satisfied and happy to give them 5 stars.
Rating
We just had some updates done to our system that has been looked after by Premier since we switched to them in 2009. Dan was all good and all the work is complete and in line with our expectations. The engineers were very good! We were satisfied with the install and had just one minute of downtime! We’re generally satisfied and happy to give them 5 stars.
Verified Review
Review by Paul, Practice Manager in Essex on 8th May 2018
Premier Patient Line - by , 08 May, 2018
5 5stars
Dan just organised for us to get a System upgrade and he was brilliant. The work isn’t complete yet, still got the SIP lines to be done but everything else is done and the engineers were great. We had a little bit of downtime but it was to be expected. Our surgery has been with Premier Choice since 2014 and we’d give them six stars if we could!
Rating
Dan just organised for us to get a System upgrade and he was brilliant. The work isn’t complete yet, still got the SIP lines to be done but everything else is done and the engineers were great. We had a little bit of downtime but it was to be expected. Our surgery has been with Premier Choice since 2014 and we’d give them six stars if we could!
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Review by John, Practice Manager in London on 8th May 2018
Premier Patient Line - by , 18 April, 2018
5 5stars
Premier put in a new system and took over our lines and calls at the surgery earlier this month and it’s all been really good. Marie was fab and the engineers were great! All the work is complete and it just took a couple of minutes to change over.
Rating
Premier put in a new system and took over our lines and calls at the surgery earlier this month and it’s all been really good. Marie was fab and the engineers were great! All the work is complete and it just took a couple of minutes to change over.
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Review by Nicky, PM in Liverpool on 18th April 2018
Premier Patient Line - by , 05 April, 2018
5 5stars
We signed up with Premier in March. The order process was fine and Marie came straight back to us when we had any queries. There was a slight glitch beyond Premier’s control during the installation and a slight delay in the broadband for the SIP which is now happening next week but the engineers were great and kept asking if we needed anything. There was no downtime as such, just a few teething problems. We are still getting some ghost calls which the engineer has raised with BT but we’re happy to give them 5 stars for our experience so far!
Rating
We signed up with Premier in March. The order process was fine and Marie came straight back to us when we had any queries. There was a slight glitch beyond Premier’s control during the installation and a slight delay in the broadband for the SIP which is now happening next week but the engineers were great and kept asking if we needed anything. There was no downtime as such, just a few teething problems. We are still getting some ghost calls which the engineer has raised with BT but we’re happy to give them 5 stars for our experience so far!
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Review by Rob, PM in Wirral on 5th April 2018
Premier Patient Line - by , 23 February, 2018
5 5stars
We've been with Premier since 2012 but just moved sites and renamed our practice. Our account manager Dan was cool but always is with us. Everything went smoothly and the engineers were great - they just need to come back to sort the SIP port. It was all brilliant and it was nice to feel supported during the stressful time of moving site!
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We've been with Premier since 2012 but just moved sites and renamed our practice. Our account manager Dan was cool but always is with us. Everything went smoothly and the engineers were great - they just need to come back to sort the SIP port. It was all brilliant and it was nice to feel supported during the stressful time of moving site!
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Review by Judy, PM in London on 23rd February 2018
Premier Patient Line - by , 23 February, 2018
5 5stars
Premier have just taken over our lines, calls and put in a new phone system at our surgery. Mark was good and the engineers were great. There were a few hiccups which they are working on at the moment but there was very little downtime. We’re just waiting for one of the engineers to come back to us to get the hiccups sorted.
Rating
Premier have just taken over our lines, calls and put in a new phone system at our surgery. Mark was good and the engineers were great. There were a few hiccups which they are working on at the moment but there was very little downtime. We’re just waiting for one of the engineers to come back to us to get the hiccups sorted.
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Review by Janine, PM in Fareham on 23rd February 2018
Premier Patient Line - by , 31 January, 2018
5 5stars
We’ve just switched our lines and calls over to PPL and got a new system too. The whole process was painless and James was great. The engineers were great although we do have one thing outstanding but they are sorting this for us. As promised, the switch-over was painless and there was no downtime – I blinked and it was done.
Rating
We’ve just switched our lines and calls over to PPL and got a new system too. The whole process was painless and James was great. The engineers were great although we do have one thing outstanding but they are sorting this for us. As promised, the switch-over was painless and there was no downtime – I blinked and it was done.
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Review by Frances, PM in Surrey on 31st January 2018
Premier Patient Line - by , 31 January, 2018
5 5stars
We joined Premier Choice in 2015 but we’ve just added call recording with our new account manager Dan P who was fabulous! The engineers were very good. We had a little confusion after the install as we thought they were coming back but then they didn’t need to. We need a bit more training on the system and some of the messages need changing but they will get this sorted for us. Other than that it’s been very good and the service they have provided has always been good. We would recommend them to anyone, whenever I go to forums and someone else is looking at telecoms I always recommend Premier.
Rating
We joined Premier Choice in 2015 but we’ve just added call recording with our new account manager Dan P who was fabulous! The engineers were very good. We had a little confusion after the install as we thought they were coming back but then they didn’t need to. We need a bit more training on the system and some of the messages need changing but they will get this sorted for us. Other than that it’s been very good and the service they have provided has always been good. We would recommend them to anyone, whenever I go to forums and someone else is looking at telecoms I always recommend Premier.
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Review by Sue, PM in Southsea on 31st January 2018
Premier Patient Line - by , 31 January, 2018
5 5stars
We’d rate premier 5 stars after our experience with them. We joined in 2015 but just added call recording. Marie sorted the contract with us which was fine. The engineers were very helpful and kept us up to date but we’re still waiting for some training. There was a little bit of downtime but it didn’t impact the surgery at all.
Rating
We’d rate premier 5 stars after our experience with them. We joined in 2015 but just added call recording. Marie sorted the contract with us which was fine. The engineers were very helpful and kept us up to date but we’re still waiting for some training. There was a little bit of downtime but it didn’t impact the surgery at all.
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Review by Lisa, PM in Kidderminster on 31st January 2018
Premier Patient Line - by , 31 January, 2018
5 5stars
Brilliant service again! We’ve used Premier in two other surgeries which is why I used them Danny was lovely and took us through the order for our new system and moving our lines and calls over. The engineers were lovely, brilliant – I can’t fault them. We didn’t even notice the switchover and there was no downtime. There are a few small things that still need to be done but we have spoken to Matt who is dealing with this.
Rating
Brilliant service again! We’ve used Premier in two other surgeries which is why I used them Danny was lovely and took us through the order for our new system and moving our lines and calls over. The engineers were lovely, brilliant – I can’t fault them. We didn’t even notice the switchover and there was no downtime. There are a few small things that still need to be done but we have spoken to Matt who is dealing with this.
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Review by Jill, PM in Bath on 31st January 2018
Premier Patient Line - by , 29 January, 2018
5 5stars
We upgraded to a new system at the end of 2017. Our account manager Dan was no problem, the engineers were great and all work is complete. I don’t think there was any downtime but I wasn’t in. We joined Premier in 2013 so have been with them for a while now and happy to rate them 5 stars.
Rating
We upgraded to a new system at the end of 2017. Our account manager Dan was no problem, the engineers were great and all work is complete. I don’t think there was any downtime but I wasn’t in. We joined Premier in 2013 so have been with them for a while now and happy to rate them 5 stars.
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Review by Vicky, PM in Goole on 30th January 2018
Premier Patient Line - by , 29 January, 2018
5 5stars
We’ve had excellent service from start to finish! All the work has been completed but they are coming back to do the SIP port. We did have some minor downtime but they did have a lot to do as the BT box was a mess so I wasn’t surprised. James was brilliant and the engineers were excellent.
Rating
We’ve had excellent service from start to finish! All the work has been completed but they are coming back to do the SIP port. We did have some minor downtime but they did have a lot to do as the BT box was a mess so I wasn’t surprised. James was brilliant and the engineers were excellent.
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Review by Angela, PM in Surrey on 29th January 2018
Premier Patient Line - by , 16 January, 2018
5 5stars
We met Premier Patient Line at Management in Practice in October and Danny came to see us soon after to take us through the order process which couldn’t be any easier. The engineers were lovely and even gave us a fuse for one of our plugs which was very handy! All the work was completed and there was no downtime when we switched over. We’ve had a great experience with them and they offer a really good service.
Rating
We met Premier Patient Line at Management in Practice in October and Danny came to see us soon after to take us through the order process which couldn’t be any easier. The engineers were lovely and even gave us a fuse for one of our plugs which was very handy! All the work was completed and there was no downtime when we switched over. We’ve had a great experience with them and they offer a really good service.
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Review by Lianne, Assistant Practice Manager in London on 16th January 2018
Premier Patient Line - by , 16 January, 2018
5 5stars
My surgery signed up with Premier Patient Line in August 2016 but we added call recording to our practice at the end of 2017. Mark came back and took us through the order process which was fine. The engineers completed all the work as expected and we had a little downtime but we were advised of this.
Rating
My surgery signed up with Premier Patient Line in August 2016 but we added call recording to our practice at the end of 2017. Mark came back and took us through the order process which was fine. The engineers completed all the work as expected and we had a little downtime but we were advised of this.
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Review by Michelle, Business Manager in Plumstead on 16th January 2018
Premier Patient Line - by , 02 January, 2018
5 5stars
We recently switched over to Premier Patient Line to help us cut costs and it couldn’t have gone any smoother. Mark took us through the order process which was wonderful and so far the installation has been completed in line with our expectations. The engineers (Rob, Reece and Mick) are very nice and have been fantastic throughout, and we didn’t have any disruption. 5 stars!
Rating
We recently switched over to Premier Patient Line to help us cut costs and it couldn’t have gone any smoother. Mark took us through the order process which was wonderful and so far the installation has been completed in line with our expectations. The engineers (Rob, Reece and Mick) are very nice and have been fantastic throughout, and we didn’t have any disruption. 5 stars!
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Review by Patrick, PM on the Isle of Wight on 2nd January 2018
Premier Patient Line - by , 27 November, 2017
5 5stars
We would definitely recommend Premier after our recent experience with them. James set everything up and took us through the order process which was all fine. We’re still waiting for our SIP line but the engineer Ian did everything else, explained it all to us and the switch over was very smooth.
Rating
We would definitely recommend Premier after our recent experience with them. James set everything up and took us through the order process which was all fine. We’re still waiting for our SIP line but the engineer Ian did everything else, explained it all to us and the switch over was very smooth.
Verified Review
Review by Tippi Austin, PM in Essex on 27th November 2017
Premier Patient Line - by , 20 November, 2017
5 5stars
We’ve had a great experience with Premier Patient Line. James was brilliant, very easy to talk to. Our engineers were great and all the work has been completed – Rob was excellent. We didn’t have any downtime during the switch over and we haven’t had any problems since. So far so good!
Rating
We’ve had a great experience with Premier Patient Line. James was brilliant, very easy to talk to. Our engineers were great and all the work has been completed – Rob was excellent. We didn’t have any downtime during the switch over and we haven’t had any problems since. So far so good!
Verified Review
Review by Anazur, PM in London on 20th November 2017
Premier Patient Line - by , 06 November, 2017
4 5stars
We’ve just had 4 sites taken over by Premier. The order process was good but there was a bit of confusion with regards to how many systems had been ordered. There was also a bit of a mix up with delivery on the headsets. The work wasn’t quite up to our expectations and Premier will have to come back to make some changes and give us some training on call recording. However, the engineers were very good and there wasn’t any downtime when we switched over. The communication between head office and the engineers wasn’t great which was a shame. The installation didn’t go perfectly but overall we’re happy.
Rating
We’ve just had 4 sites taken over by Premier. The order process was good but there was a bit of confusion with regards to how many systems had been ordered. There was also a bit of a mix up with delivery on the headsets. The work wasn’t quite up to our expectations and Premier will have to come back to make some changes and give us some training on call recording. However, the engineers were very good and there wasn’t any downtime when we switched over. The communication between head office and the engineers wasn’t great which was a shame. The installation didn’t go perfectly but overall we’re happy.
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Review by Helen, Practice Manager in Bilsworth on 6th November 2017
Premier Patient Line - by , 30 October, 2017
5 5stars
We’ve been with Premier for almost 10 years now and have just had a new system put in. Dan was excellent and the order process was brilliant. The installation went well and Rob was great. We had a straightforward switchover with no downtime. Everyone was great and we would recommend Premier, we have always got on well with them!
Rating
We’ve been with Premier for almost 10 years now and have just had a new system put in. Dan was excellent and the order process was brilliant. The installation went well and Rob was great. We had a straightforward switchover with no downtime. Everyone was great and we would recommend Premier, we have always got on well with them!
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Review by Robina, Finance Manager in Kent on 30th October 2017
Premier Patient Line - by , 19 October, 2017
5 5stars
James organised our installation for us and the order process was very good. We couldn’t be happier with the installation. Our engineers, Tony and Ian, were great and very helpful in explaining everything we needed know. If we weren’t sure about something, they would explain it again until I was happy with it. We did experience some issues in the switch over but this was the BT Openreach engineer, not Premier Patient Line. The engineers were very accommodating and they made sure we were happy with everything before they left.
Rating
James organised our installation for us and the order process was very good. We couldn’t be happier with the installation. Our engineers, Tony and Ian, were great and very helpful in explaining everything we needed know. If we weren’t sure about something, they would explain it again until I was happy with it. We did experience some issues in the switch over but this was the BT Openreach engineer, not Premier Patient Line. The engineers were very accommodating and they made sure we were happy with everything before they left.
Verified Review
Review by Charlotte, PM in Kent on 19th October 2017
Premier Patient Line - by , 19 October, 2017
5 5stars
We have just had a new system put in and the installation went very smoothly with Steve and Neel. Neel in particular was very good couldn’t do enough for us and put up with a lot from us and is still helping us now. There was never a problem when we had any queries. Gareth has been great and bent over backwards for us too.
Rating
We have just had a new system put in and the installation went very smoothly with Steve and Neel. Neel in particular was very good couldn’t do enough for us and put up with a lot from us and is still helping us now. There was never a problem when we had any queries. Gareth has been great and bent over backwards for us too.
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Review by Liz, PM in Leicestershire on 19th October 2017
Premier Patient Line - by , 02 October, 2017
5 5stars
The technical team were extremely helpful when we had an issue that needed resolving. George, in particular, was a credit to the company and sought further advice from within the organisation and offered us some temporary mobile phones while the issue was resolved.
Rating
The technical team were extremely helpful when we had an issue that needed resolving. George, in particular, was a credit to the company and sought further advice from within the organisation and offered us some temporary mobile phones while the issue was resolved.
Verified Review
Review by Karen, PM in Leeds on 2nd October 2017
Premier Patient Line - by , 29 September, 2017
5 5stars
Have received excellent service and would highly recommend Premier Patient Line. The whole process was dealt with very professionally by people who were competent and understood the way that GP Surgeries operate. The team received full training on operating the system and the most important part is that if there is a problem they are at the end of the telephone to help out immediately.
Rating
Have received excellent service and would highly recommend Premier Patient Line. The whole process was dealt with very professionally by people who were competent and understood the way that GP Surgeries operate. The team received full training on operating the system and the most important part is that if there is a problem they are at the end of the telephone to help out immediately.
Verified Review
Review by Lynda, PM in Cambridgeshire on 28th September 2017
Premier Patient Line - by , 28 September, 2017
5 5stars
Very happy with the service and the team that came to install.

Thank you very much
Rating
Very happy with the service and the team that came to install.

Thank you very much
Verified Review
Review by Chantelle, PM in Peterborough on 28th September 2017
Premier Patient Line - by , 05 May, 2017
5 5stars
I always receive excellent customer care when I have to ring the helpline.
Rating
I always receive excellent customer care when I have to ring the helpline.
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Review by Kerry in Maidstone on 5th May 2017
Premier Patient Line - by , 14 March, 2017
5 5stars
Excellent service - very professional from start to finish.
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Excellent service - very professional from start to finish.
Verified Review
Review by Jan, PM in Berkshire on 14th March 2017
Premier Patient Line - by , 24 February, 2017
5 5stars
Excellent service and saving us quite lot of money on telephones. Premier choice has helped us to link our 4 practices in one telephone network via SIP technology and this has been implemented across the 4 sites in a very smooth way.
Rating
Excellent service and saving us quite lot of money on telephones. Premier choice has helped us to link our 4 practices in one telephone network via SIP technology and this has been implemented across the 4 sites in a very smooth way.
Verified Review
Review by Tauseef, Finance Manager in London on 24th February
Premier Patient Line - by , 31 August, 2016
5 5stars
We received a first class service from all of the Premier team in respect of the phone upgrade.
Everything fully explained in detail by Gareth and he kept in touch throughout the process and offered advice and support when required.
The installation was trouble free thanks to the assistance and expert knowledge of Dan .
Would certainly recommend to other Practices.
Rating
We received a first class service from all of the Premier team in respect of the phone upgrade.
Everything fully explained in detail by Gareth and he kept in touch throughout the process and offered advice and support when required.
The installation was trouble free thanks to the assistance and expert knowledge of Dan .
Would certainly recommend to other Practices.
Verified Review
Review by Ian, PM in Gainsborough on 31st August 2016
Premier Patient Line - by , 19 August, 2016
5 5stars
I know that it is very rare for people to say thank you and we are all too quick to complain but I would like to pass on my thanks to your company and especially with regards to one of your members of staff.

This week you may know that we had our new telephone system installed and Tracey Houghton was the lady in charge along with her lovely engineers. Tracey was absolutely fantastic. She has helped us tremendously, written protocols and has recorded the Surgery messages. There are too many people that make complaints and do not ever praise people when it is due. Tracey is an absolute asset to your company.

I did thank Tracey whilst she was here but would be very grateful if you could pass on our thanks once again.
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I know that it is very rare for people to say thank you and we are all too quick to complain but I would like to pass on my thanks to your company and especially with regards to one of your members of staff.

This week you may know that we had our new telephone system installed and Tracey Houghton was the lady in charge along with her lovely engineers. Tracey was absolutely fantastic. She has helped us tremendously, written protocols and has recorded the Surgery messages. There are too many people that make complaints and do not ever praise people when it is due. Tracey is an absolute asset to your company.

I did thank Tracey whilst she was here but would be very grateful if you could pass on our thanks once again.
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Review by Dee, PM in Herfordshire on 19th August 2016
Premier Patient Line - by , 27 July, 2016
5 5stars
Very professional attitude from sales team and engineers, any problems that occur solved swiftly.
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Very professional attitude from sales team and engineers, any problems that occur solved swiftly.
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Review by karen, PM in Essex on 27th July 2016
Premier Patient Line - by , 03 March, 2016
5 5stars
Very good service from the team and huge improvement on our old system.
Rating
Very good service from the team and huge improvement on our old system.
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Review by Sharon, PM in NW London on 3rd March 2016
Premier Patient Line - by , 23 December, 2015
5 5stars
We have now had our new telephone system in place for just over a month and we love it. The reporting and auditing tools are fab and we use the overview screen every morning between 9am - 10am to monitor call demand and log in to help answer calls so that patients dont have to wait in the queue for more than a minute or so.

I had been researching telephone systems to replace our old system and found Premier Patient Line to be the most helpful and best system for our practice. The install went without a hitch and we barely noticed the engineers as they went round installing the new system.

Tracey was wonderful, helping us with the phone messages and how best to utilise the system to the best advantage for both staff and patients. Thank you to everyone at Premier for all your help and support. Fab service! We look forward to working with you for many years.

Rating
We have now had our new telephone system in place for just over a month and we love it. The reporting and auditing tools are fab and we use the overview screen every morning between 9am - 10am to monitor call demand and log in to help answer calls so that patients dont have to wait in the queue for more than a minute or so.

I had been researching telephone systems to replace our old system and found Premier Patient Line to be the most helpful and best system for our practice. The install went without a hitch and we barely noticed the engineers as they went round installing the new system.

Tracey was wonderful, helping us with the phone messages and how best to utilise the system to the best advantage for both staff and patients. Thank you to everyone at Premier for all your help and support. Fab service! We look forward to working with you for many years.

Verified Review
Review by Helen, PM in Bedford on 23rd December 2015
Premier Patient Line - by , 01 December, 2015
5 5stars
Recently had an upgrade to our phone system. Have been with Premier Choice for 3 years. Very pleased with the service we received and the dedication of Sasha in the sales team. Ian the engineer spent 2 days on our upgrade. Cannot praise him highly enough, he was very thorough and so helpful. Anyone thinking of an installation or upgrade should request Ian! Our calls are now cheaper after the upgrade.
Rating
Recently had an upgrade to our phone system. Have been with Premier Choice for 3 years. Very pleased with the service we received and the dedication of Sasha in the sales team. Ian the engineer spent 2 days on our upgrade. Cannot praise him highly enough, he was very thorough and so helpful. Anyone thinking of an installation or upgrade should request Ian! Our calls are now cheaper after the upgrade.
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Review by Fran, GP practice in London on 1st December 2015
Premier Patient Line - by , 26 November, 2015
5 5stars
Very prompt and efficient service from Sacha our relationship manager. Working for us to improve telephone service and reduce cost. Thanks
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Very prompt and efficient service from Sacha our relationship manager. Working for us to improve telephone service and reduce cost. Thanks
Verified Review
Review by Adrian, PM in Whitstable on 26th November 2015
Premier Patient Line - by , 19 November, 2015
5 5stars
Everything went very smoothly and the engineers who came to install were very helpful, knowledgeable and friendly. They sent the instructions via email so that each computer could have a copy. I had a couple of queries after they had left and they replied promptly to my email.
Rating
Everything went very smoothly and the engineers who came to install were very helpful, knowledgeable and friendly. They sent the instructions via email so that each computer could have a copy. I had a couple of queries after they had left and they replied promptly to my email.
Verified Review
Review by Adine, GP Practice in Essex on 19th November 2015
Premier Patient Line - by , 17 November, 2015
5 5stars
Upgrade to SIP and the move went smoothly. We were kept informed and Premier Choice accommodated our time requests for minimum disruption to the practice.
Rating
Upgrade to SIP and the move went smoothly. We were kept informed and Premier Choice accommodated our time requests for minimum disruption to the practice.
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Review by Jane, PM in Surrey on 19th November 2015
Premier Patient Line - by , 19 October, 2015
5 5stars
I can't praise the engineers, Vick and Tracey enough. We hardly knew they were here. Everything went so smoothly with minimal disruption (in fact no disruption). Thank you also to Danny, the level of service we have received from the first initial contact to completion was second to none. This is the second practice I've used Premier Patient Line in. Highly recommended.
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I can't praise the engineers, Vick and Tracey enough. We hardly knew they were here. Everything went so smoothly with minimal disruption (in fact no disruption). Thank you also to Danny, the level of service we have received from the first initial contact to completion was second to none. This is the second practice I've used Premier Patient Line in. Highly recommended.
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Review by Gill, GP Practice in Northamptonshire on 19th October 2015
Premier Patient Line - by , 02 September, 2015
5 5stars
We recently switched our phone system using Premier Choice Telecom at both our main surgery and our branch surgery. This was done over the course of 3 days with very little disruption to service. Staff were given excellent training and Tracy and Dave the engineers couldn't have been more helpful. I would highly recommend.
Rating
We recently switched our phone system using Premier Choice Telecom at both our main surgery and our branch surgery. This was done over the course of 3 days with very little disruption to service. Staff were given excellent training and Tracy and Dave the engineers couldn't have been more helpful. I would highly recommend.
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Review by Lynn, PM in North Yorkshire on 2nd September 2015
Premier Patient Line - by , 27 August, 2015
5 5stars
We recently switched to Premier Patient Line - the service was excellent from the beginning and continues to be! Highly recommended.
Rating
We recently switched to Premier Patient Line - the service was excellent from the beginning and continues to be! Highly recommended.
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Review by Melanie, PM in Hertfordshire on 27th August 2015
Premier Patient Line - by , 18 August, 2015
5 5stars
We have just changed over to premier choice. Excellent service throughout. Sales team have been great and engineer fitting the system in the week was brill. No glitches at all during the change over.
Highly recommended
Rating
We have just changed over to premier choice. Excellent service throughout. Sales team have been great and engineer fitting the system in the week was brill. No glitches at all during the change over.
Highly recommended
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Review by Nicola, PM in South London on 18th August 2015
Premier Patient Line - by , 17 July, 2015
5 5stars
We have recently switched to Premier Patient Line (Premier Choice). The service we received has been excellent from sales consultancy to installation. Highly recommend it.
Rating
We have recently switched to Premier Patient Line (Premier Choice). The service we received has been excellent from sales consultancy to installation. Highly recommend it.
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Review by Rita, PM in SW London on 17th July 2015
Premier Patient Line - by , 08 July, 2015
5 5stars
The engineers that came were wonderful and the installation went without a hitch. Not an easy job trying to work around us all whilst we are still trying to do our jobs. Thank you for being so helpful and considerate. We are loving the new telephone system :-)
Rating
The engineers that came were wonderful and the installation went without a hitch. Not an easy job trying to work around us all whilst we are still trying to do our jobs. Thank you for being so helpful and considerate. We are loving the new telephone system :-)
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Review by Sarah, PM Isle of Wight on 8th July 2015
Premier Patient Line - by , 22 June, 2015
5 5stars
Excellent service. Switch went without a hitch. Prompt advice on any queries so far.
Rating
Excellent service. Switch went without a hitch. Prompt advice on any queries so far.
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Review by Jo, PM in the Isle of Wight on 22nd June 2015
Premier Patient Line - by , 29 May, 2015
5 5stars
Changed to this company in 2013 and have received excellent service. Would recommend them to any GP Practice.
Rating
Changed to this company in 2013 and have received excellent service. Would recommend them to any GP Practice.
Verified Review
Review by John, PM in London on 29th May 2015
Premier Patient Line - by , 26 May, 2015
5 5stars
Premier Choice Telecom installed our new system last week. We are very pleased with the functionality, the ease of use makes managing incoming calls far more effective than our previous system. The experience for patients is 100% better and offers greater flexibilty for changing things if we need to. The engineers knew what they were doing and got on with the job, listening to what we wanted and acting upon it. I would recommend this company.
Rating
Premier Choice Telecom installed our new system last week. We are very pleased with the functionality, the ease of use makes managing incoming calls far more effective than our previous system. The experience for patients is 100% better and offers greater flexibilty for changing things if we need to. The engineers knew what they were doing and got on with the job, listening to what we wanted and acting upon it. I would recommend this company.
Verified Review
Review by Rosemary, PM in Worcestershire on 10th June 2015
Premier Patient Line - by , 05 May, 2015
5 5stars
Thank you Premier choice for an excellent Job and excellent service. A special huge thankyou to Tracy and the install team who just made everything seem so easy ! It was a seamless transition. A truly professional company who understand the needs of a busy general practice. Thank you all.
Rating
Thank you Premier choice for an excellent Job and excellent service. A special huge thankyou to Tracy and the install team who just made everything seem so easy ! It was a seamless transition. A truly professional company who understand the needs of a busy general practice. Thank you all.
Verified Review
Review by Lisa Fox, PM in Cleveland on 5th May 2015
Premier Patient Line - by , 28 April, 2015
5 5stars
I have worked with Premier for a number of years and the service has always exceeded my expectations. The whole process from the initial meeting, to the presentation and then the implementation of the new system was well explained and pain free. The system has met all our requirements and any queries we have had following the installation have been dealt with promptly and professionally. For anyone thinking of reviewing their telephone provider, I would strongly recommend Premier.
Rating
I have worked with Premier for a number of years and the service has always exceeded my expectations. The whole process from the initial meeting, to the presentation and then the implementation of the new system was well explained and pain free. The system has met all our requirements and any queries we have had following the installation have been dealt with promptly and professionally. For anyone thinking of reviewing their telephone provider, I would strongly recommend Premier.
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Review by Dr Thiru, in Croydon on 28th April 2015
Premier Patient Line - by , 23 April, 2015
5 5stars
We have been with PC Telecom for several years and I have just met with Daniel. We have re-negotiated our current call charges which are better than a competitor was offering. This has saved me the time and effort of switching to another provider! Happy all round!
Rating
We have been with PC Telecom for several years and I have just met with Daniel. We have re-negotiated our current call charges which are better than a competitor was offering. This has saved me the time and effort of switching to another provider! Happy all round!
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Review by Lynn, PM in London on 23rd April 2015
Premier Patient Line - by , 10 March, 2015
5 5stars
Switching to Premier Choice has saved the practice money. The transition was completely seamless. Great customer service and any faults have been dealt with promptly.
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Switching to Premier Choice has saved the practice money. The transition was completely seamless. Great customer service and any faults have been dealt with promptly.
Verified Review
Review by Suzanne, GP PM in Maidstone on 10th March 2015
Premier Patient Line - by , 19 January, 2015
5 5stars
Huge thanks to Rob, Ian and Tracy who I felt did a fantastic job. All went very, very smoothly. Telephones now up and running, just waiting for sipp update 12th Feb and then all is finalised. All staff and especially partners here think the new system is very efficient, and the calls are now more evenly and efficiently distributed. Very pleased with everything and the team were very friendly and efficient.

Big Thanks to all and I would definitely recommend to all my fellow Practice Managers.
Rating
Huge thanks to Rob, Ian and Tracy who I felt did a fantastic job. All went very, very smoothly. Telephones now up and running, just waiting for sipp update 12th Feb and then all is finalised. All staff and especially partners here think the new system is very efficient, and the calls are now more evenly and efficiently distributed. Very pleased with everything and the team were very friendly and efficient.

Big Thanks to all and I would definitely recommend to all my fellow Practice Managers.
Verified Review
Review by Sharon, PM in Colchester on 19th January 2015
Premier Patient Line - by , 03 September, 2014
5 5stars
Excellent job and service in implementing our new telephone system. The patients have, so far been very much happier with the service provided and the changes made as the telephone lines are so much more manageable. The staff and doctors are also very satisfied as it will make their lives easier. The training given has been extremely satisfactory and the engineers were unobtrusive and did the change over with as little hassle as possible. I would not hesitate to recommend Premier Patient Line to all.
Rating
Excellent job and service in implementing our new telephone system. The patients have, so far been very much happier with the service provided and the changes made as the telephone lines are so much more manageable. The staff and doctors are also very satisfied as it will make their lives easier. The training given has been extremely satisfactory and the engineers were unobtrusive and did the change over with as little hassle as possible. I would not hesitate to recommend Premier Patient Line to all.
Verified Review
Review by Munira, PM in Kent on 3rd September 2014
Premier Patient Line - by , 03 September, 2014
5 5stars
Due to media and patient pressure we decided to move away from our 0844 number and back to a local one. Premier Choice was not the cheapest telephone provider but offered more experience and superior knowledge.
Rating
Due to media and patient pressure we decided to move away from our 0844 number and back to a local one. Premier Choice was not the cheapest telephone provider but offered more experience and superior knowledge.
Verified Review
Review by Karen, PM in Essex on 13th September 2014
Premier Patient Line - by , 21 August, 2014
5 5stars
I have been pleased with the whole process of changing our telephone system. The process went smoothly and the team is very knowledgeable and friendly. Over the two day installation we hardly knew they were here and they were very accommodating to our requests. The new phones are very good and simple to use the whole team are very impressed with them.
Rating
I have been pleased with the whole process of changing our telephone system. The process went smoothly and the team is very knowledgeable and friendly. Over the two day installation we hardly knew they were here and they were very accommodating to our requests. The new phones are very good and simple to use the whole team are very impressed with them.
Verified Review
Review by Richard, PM in London on 8th September 2014
Premier Patient Line - by , 20 August, 2014
5 5stars
Seamless transition to new system. No problems and better value than our previous provider.
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Seamless transition to new system. No problems and better value than our previous provider.
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Review by Helen, PM in Welwyn Garden City on 20th August 2014
Premier Patient Line - by , 30 July, 2014
5 5stars
From the sales team, to the installation team, to the customer service team; it’s been a first class service. So much better than our previous phone company! Plus their rates are half that of BT. Result!
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From the sales team, to the installation team, to the customer service team; it’s been a first class service. So much better than our previous phone company! Plus their rates are half that of BT. Result!
Verified Review
Review by Tina, GP Practice Manager in Folkstone on 30th July 2014
Premier Patient Line - by , 11 June, 2014
5 5stars
An outstanding Telecomms supplier which made the transition from our current supplier seamless. They provide modern reliable hardware and a technologically advance communication system at affordable prices.
Rating
An outstanding Telecomms supplier which made the transition from our current supplier seamless. They provide modern reliable hardware and a technologically advance communication system at affordable prices.
Verified Review
Review by Julian, PM from Northants. Added 11th June 2014.

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