Premier Patient Line

Specialist telephony solutions

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Opening Hours: 8.30am - 5.30pm, Mon - Fri
Operates: Nationwide

Premier Patient Line is one of the fastest growing telecommunication providers to GP surgeries across the UK. With nearly two decades of experience and industry specialism, Premier Patient Line has earned a strong reputation for delivering bespoke, yet cost-efficient, telephony to meet the varied needs of the practices they encounter and support.

Code Of Practice Approved
  • Call Recording
  • Telecoms Systems & Services
  • Internet & Wifi Services
Premier Patient Line - Logo

Address:

Premier Patient Line

102A Station Rd

Sidcup

Kent

DA15 7DE

Telephone:
0800 048 4666

Website:

GP Surgery Telecommunications

Increasing demand for UK healthcare – and the resulting pressure on organisations to manage it – is a well-known issue. With budgets tight and resources stretched, any initiative that helps make processes more efficient and treatment more responsive is welcomed.In such a critical environment, a reliable solution is essential and Premier Patient Line, as part of the Premier Choice Group, can provide it.

With experience in bespoke telecom solutions for the Healthcare Sector since 2001, Premier Patient Line are ideally placed to ensure you receive the right call solution for your specific surgery needs. As a result, you’ll be able to manage more appointments (and miss less), give patients an all-round better experience, offer relevant advice directly over the phone, and even help them help themselves with self-service call features.

Some of the services your practice may require, which Premier Patient Line provides, include:

  • improved telephone systems
  • integrated mobile phones
  • connectivity for your site(s)
  • innovative patient access technology
  • refined call recording and logging systems

Premier Patient Line also provide bespoke solutions which complement the individual duties of your particular surgery. Every solution is built with two important things in mind, effective communication and telephony systems, and effective patient access solutions.

Patient Access
One of the biggest patient complaints is that they aren’t able to get through to the surgery in order to make an appointment. Premier Patient Line can help you improve the communications between your surgery, staff and patients.



Telephone Systems
Effective communication and telephony is extremely important for modern GP surgeries and practices of all sizes, but it is not always easy to identify the right solution. Premier Patient Line have been helping surgeries for over 15 years and will build a solution exclusively around your requirements.

 

 

Call Recording
Our secure and reliable call recording solution can support you in situations where patients are rude or abusive, and can provide essential lawful evidence should you need it. Recordings can be quickly located using multiple search criteria (phone number, date, time etc.) ensuring GDPR requirements for Right to Access, Right to be Forgotten and Data Portability can be complied with.

 

Internet and WiFi
Every practice needs connectivity in some form or another, whether it be fibre, ASDL, EFM or a Leased Line. We put all customers on our Private Wide Area Network (PWAN) which ensures their data travels over our secure connection and is not subject to the risks of the public internet.

Other company information
Email:info@premierchoicegroup.com
Map
Listed in the following categories:
Call Recording (IT & Tech → Recording & Information Systems)
Telecoms Systems & Services (IT & Tech → Recording & Information Systems)
Internet & Wifi Services (IT & Tech → Recording & Information Systems)
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Recent Reviews
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77 Review(s)

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Practice Manager Reviews:
Premier Patient Line
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We just replaced our system with Premier after Nathan came out to our practice - he was really good, wasn’t pushy and made it all sound easy. The switchover was a lot easier than we thought and the engineers were wonderful and very helpful. We had a slight problem at the start and an overlap with our previous supplier but we’ve been very impressed with everyone that has been to see us, particularly Neel who came out to resolve our issue. We’ve already recommended them to two other nearby practices.
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Review by Kathryn, Practice Manager in Dartford on 18th September 2018
Premier Patient Line
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We’re very happy with Premier Choice – our install was smooth and we’ve had no problems at all. We’re glad we moved to them.
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Review by Ralph, Practice Manager in Bradford on 12th September 2018
Premier Patient Line
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We’ve just added call logging and call recording to our system with help from our new account manager Harvey. There was a bit of rush to get the paperwork through but the installation was all done (just waiting for some outstanding training) and the engineers were brilliant.
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Review by Alison, Practice Manager in Essex on 11th September 2018
Premier Patient Line
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James contacted us when we were in market and he was great, he has been very helpful getting our new system installed. There were a few hiccups that James is dealing with but we had a very smooth changeover and the engineers were very nice, helpful and very informed.
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Review by Meena, Practice Manager in Broadstairs on 11th September 2018
Premier Patient Line
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Our surgery has been with Premier for a while but we’ve recently added Call Logging. The engineers were very nice although a technical issue delayed the project but they resolved this and their response times were very quick.
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Review by Carrie, Practice Manager in Hitchin on 7th September 2018
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Gareth organised for our new system back in February. We had a few teething problems that they sorted out and the engineers were brilliant.
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Review by Joanne, Practice Manager in Dudley on 3rd September 2018
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We’ve just had a new system and call recording installed by Premier after Danny came to visit us. The engineers were good - there were no problems and it went really well on the day of install.
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Review by Sylvia, Practice Manager in Hatfield on 3rd September 2018
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We chose Premier to take over our lines and calls and put a new system in. We went through the order process in December and all the work was completed in January as expected. The engineer was great and we had a good switchover with no downtime. We could have benefited from more time for training other people but that’s not the engineer’s fault.
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Review by Karen, Practice Manager in Bristol on 24th August 2018
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Mark was very good getting everything sorted for our new system and contract. We happy with how the install went as the engineers were also very good. I’ve used Premier before and never had any problems.
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Review by Joanne, Practice Manager in Surrey on 21st August 2018
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I have used Premier Choice on two previous occasions at different sites, I have always found them efficient, friendly and above all highly professional.
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Review by Jill, Practice Manager in Southampton on 13th August 2018
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We’ve just added call recording with our account manager Dan who was very helpful. I wasn’t there the day it went in but my colleague advised the engineers were good. We’ve been with Premier since 2015 and would be happy to give them 5 stars.
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Review by Jayne, Practice Manager in Bury St Edmunds on 10th July 2018
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James was our account manager for putting in our new system last November and he was perfect! The engineer was really good and perfectly amiable. We had a little bit of downtime, nothing major - we did have power cut the week after but the telephone guys dealt with it very well. We’d give 4.5 as there was a bit of a delay with the Patient connect and Call recording.
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Review by Tracy, Practice Manager in Folkestone on 10th July 2018
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We’ve just had a new system put in by Premier Patient Line and just wanted to say thank you as it went a lot smoother than we thought with two practices coming together. We met Mark when Premier Patient Line sponsored our local practice manager meeting. We were very satisfied with the switch-over and the engineers were great.
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Review by Kathy, Practice Manager in Bridgwater on 9th July 2018
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We had our new system put in back in March after Neil took us through the very easy and hassle free order process. Our engineer Rob was fantastic, very systematic and saved a lot of time. We’d give them 4.5 stars if we could.
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Review by Otilia, Practice Manager in Croydon on 9th July 2018
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The transition process was excellent. The engineers that attended were knowledgeable and worked with the practice so there was minimal disruption. The equipment for call recording has turned up (just when they said it would) and we are just waiting to have that installed.
Excellent job. Thank you Danny for your patience and for explaining everything in detail.
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Review by David, Practice Manager in Boston on 9th July 2018
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Happy to give 5 star feedback after switching to Premier earlier this month. Danny and the engineers were very good, the new system is in, just add ons needed and all work will be complete.
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Review by David, Practice Manager in Boston
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We joined Premier last year but have just added Call Recording. James was excellent in getting this sorted for us and the engineers installed it without any downtime. We did have a SIP outage but this was unrelated to this project. We would just like to say we had very good service!
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Review by Angela, Practice Manager in Surrey on 31st May 2018
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Just had another great experience with Premier as we added Patient Connect onto our account. This was done remotely by the engineers and we had a little trouble where they had to wait for me as I have admin rights but there was no downtime. More than happy to rate them 5 stars.
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Review by Anwar, Practice Manager in London on 31st May 2018
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Premier came and replaced our old Nortel PBX that was no longer maintainable. This is all complete except for one outstanding query that they’re resolving. The engineers were excellent and we didn’t have any downtime. We have been with Premier since 2013 and have very good service. Whenever there were problems people worked hard to get them resolved. We would rate them 5 stars and have recommended them to other practices.
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Review by Joy, Strategy Manager in London on 22nd May 2018
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Premier has just upgraded our system - another very smooth transaction since joining them in 2009. Dan took us through the order process which was fine and all the work has been completed. The engineers were great, very accommodating and didn't intrude on the workers. We wanted something moved to a different place and the engineer had no issue doing it. There was no downtime during the switchover so no disruptions.
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Review by Sue, Practice Manager in Kent on 8th May 2018
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We’ve been with Premier Choice since 2010 and just added Call Recording to our system. Dan took us through the order process and the engineers were good during the install but BT didn’t finish their work properly. We didn’t have any downtime so would give them 5 stars.
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Review by Ahilai, Practice Manager in Greenwich on 8th May 2018
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We just had some updates done to our system that has been looked after by Premier since we switched to them in 2009. Dan was all good and all the work is complete and in line with our expectations. The engineers were very good! We were satisfied with the install and had just one minute of downtime! We’re generally satisfied and happy to give them 5 stars.
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Review by Paul, Practice Manager in Essex on 8th May 2018
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Dan just organised for us to get a System upgrade and he was brilliant. The work isn’t complete yet, still got the SIP lines to be done but everything else is done and the engineers were great. We had a little bit of downtime but it was to be expected. Our surgery has been with Premier Choice since 2014 and we’d give them six stars if we could!
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Review by John, Practice Manager in London on 8th May 2018
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Premier put in a new system and took over our lines and calls at the surgery earlier this month and it’s all been really good. Marie was fab and the engineers were great! All the work is complete and it just took a couple of minutes to change over.
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Review by Nicky, PM in Liverpool on 18th April 2018
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We signed up with Premier in March. The order process was fine and Marie came straight back to us when we had any queries. There was a slight glitch beyond Premier’s control during the installation and a slight delay in the broadband for the SIP which is now happening next week but the engineers were great and kept asking if we needed anything. There was no downtime as such, just a few teething problems. We are still getting some ghost calls which the engineer has raised with BT but we’re happy to give them 5 stars for our experience so far!
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Review by Rob, PM in Wirral on 5th April 2018
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We've been with Premier since 2012 but just moved sites and renamed our practice. Our account manager Dan was cool but always is with us. Everything went smoothly and the engineers were great - they just need to come back to sort the SIP port. It was all brilliant and it was nice to feel supported during the stressful time of moving site!
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Review by Judy, PM in London on 23rd February 2018
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Premier have just taken over our lines, calls and put in a new phone system at our surgery. Mark was good and the engineers were great. There were a few hiccups which they are working on at the moment but there was very little downtime. We’re just waiting for one of the engineers to come back to us to get the hiccups sorted.
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Review by Janine, PM in Fareham on 23rd February 2018
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We’ve just switched our lines and calls over to PPL and got a new system too. The whole process was painless and James was great. The engineers were great although we do have one thing outstanding but they are sorting this for us. As promised, the switch-over was painless and there was no downtime – I blinked and it was done.
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Review by Frances, PM in Surrey on 31st January 2018
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We joined Premier Choice in 2015 but we’ve just added call recording with our new account manager Dan P who was fabulous! The engineers were very good. We had a little confusion after the install as we thought they were coming back but then they didn’t need to. We need a bit more training on the system and some of the messages need changing but they will get this sorted for us. Other than that it’s been very good and the service they have provided has always been good. We would recommend them to anyone, whenever I go to forums and someone else is looking at telecoms I always recommend Premier.
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Review by Sue, PM in Southsea on 31st January 2018
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We’d rate premier 5 stars after our experience with them. We joined in 2015 but just added call recording. Marie sorted the contract with us which was fine. The engineers were very helpful and kept us up to date but we’re still waiting for some training. There was a little bit of downtime but it didn’t impact the surgery at all.
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Review by Lisa, PM in Kidderminster on 31st January 2018
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Brilliant service again! We’ve used Premier in two other surgeries which is why I used them Danny was lovely and took us through the order for our new system and moving our lines and calls over. The engineers were lovely, brilliant – I can’t fault them. We didn’t even notice the switchover and there was no downtime. There are a few small things that still need to be done but we have spoken to Matt who is dealing with this.
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Review by Jill, PM in Bath on 31st January 2018
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We upgraded to a new system at the end of 2017. Our account manager Dan was no problem, the engineers were great and all work is complete. I don’t think there was any downtime but I wasn’t in. We joined Premier in 2013 so have been with them for a while now and happy to rate them 5 stars.
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Review by Vicky, PM in Goole on 30th January 2018
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We’ve had excellent service from start to finish! All the work has been completed but they are coming back to do the SIP port. We did have some minor downtime but they did have a lot to do as the BT box was a mess so I wasn’t surprised. James was brilliant and the engineers were excellent.
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Review by Angela, PM in Surrey on 29th January 2018
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We met Premier Patient Line at Management in Practice in October and Danny came to see us soon after to take us through the order process which couldn’t be any easier. The engineers were lovely and even gave us a fuse for one of our plugs which was very handy! All the work was completed and there was no downtime when we switched over. We’ve had a great experience with them and they offer a really good service.
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Review by Lianne, Assistant Practice Manager in London on 16th January 2018
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My surgery signed up with Premier Patient Line in August 2016 but we added call recording to our practice at the end of 2017. Mark came back and took us through the order process which was fine. The engineers completed all the work as expected and we had a little downtime but we were advised of this.
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Review by Michelle, Business Manager in Plumstead on 16th January 2018
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We recently switched over to Premier Patient Line to help us cut costs and it couldn’t have gone any smoother. Mark took us through the order process which was wonderful and so far the installation has been completed in line with our expectations. The engineers (Rob, Reece and Mick) are very nice and have been fantastic throughout, and we didn’t have any disruption. 5 stars!
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Review by Patrick, PM on the Isle of Wight on 2nd January 2018
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We would definitely recommend Premier after our recent experience with them. James set everything up and took us through the order process which was all fine. We’re still waiting for our SIP line but the engineer Ian did everything else, explained it all to us and the switch over was very smooth.
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Review by Tippi Austin, PM in Essex on 27th November 2017
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We’ve had a great experience with Premier Patient Line. James was brilliant, very easy to talk to. Our engineers were great and all the work has been completed – Rob was excellent. We didn’t have any downtime during the switch over and we haven’t had any problems since. So far so good!
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Review by Anazur, PM in London on 20th November 2017
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We’ve just had 4 sites taken over by Premier. The order process was good but there was a bit of confusion with regards to how many systems had been ordered. There was also a bit of a mix up with delivery on the headsets. The work wasn’t quite up to our expectations and Premier will have to come back to make some changes and give us some training on call recording. However, the engineers were very good and there wasn’t any downtime when we switched over. The communication between head office and the engineers wasn’t great which was a shame. The installation didn’t go perfectly but overall we’re happy.
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Review by Helen, Practice Manager in Bilsworth on 6th November 2017
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We’ve been with Premier for almost 10 years now and have just had a new system put in. Dan was excellent and the order process was brilliant. The installation went well and Rob was great. We had a straightforward switchover with no downtime. Everyone was great and we would recommend Premier, we have always got on well with them!
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Review by Robina, Finance Manager in Kent on 30th October 2017
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James organised our installation for us and the order process was very good. We couldn’t be happier with the installation. Our engineers, Tony and Ian, were great and very helpful in explaining everything we needed know. If we weren’t sure about something, they would explain it again until I was happy with it. We did experience some issues in the switch over but this was the BT Openreach engineer, not Premier Patient Line. The engineers were very accommodating and they made sure we were happy with everything before they left.
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Review by Charlotte, PM in Kent on 19th October 2017
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We have just had a new system put in and the installation went very smoothly with Steve and Neel. Neel in particular was very good couldn’t do enough for us and put up with a lot from us and is still helping us now. There was never a problem when we had any queries. Gareth has been great and bent over backwards for us too.
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Review by Liz, PM in Leicestershire on 19th October 2017
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The technical team were extremely helpful when we had an issue that needed resolving. George, in particular, was a credit to the company and sought further advice from within the organisation and offered us some temporary mobile phones while the issue was resolved.
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Review by Karen, PM in Leeds on 2nd October 2017
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Have received excellent service and would highly recommend Premier Patient Line. The whole process was dealt with very professionally by people who were competent and understood the way that GP Surgeries operate. The team received full training on operating the system and the most important part is that if there is a problem they are at the end of the telephone to help out immediately.
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Review by Lynda, PM in Cambridgeshire on 28th September 2017
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Very happy with the service and the team that came to install.

Thank you very much
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Review by Chantelle, PM in Peterborough on 28th September 2017
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I always receive excellent customer care when I have to ring the helpline.
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Review by Kerry in Maidstone on 5th May 2017
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Excellent service - very professional from start to finish.
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Review by Jan, PM in Berkshire on 14th March 2017
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Excellent service and saving us quite lot of money on telephones. Premier choice has helped us to link our 4 practices in one telephone network via SIP technology and this has been implemented across the 4 sites in a very smooth way.
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Review by Tauseef, Finance Manager in London on 24th February
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We received a first class service from all of the Premier team in respect of the phone upgrade.
Everything fully explained in detail by Gareth and he kept in touch throughout the process and offered advice and support when required.
The installation was trouble free thanks to the assistance and expert knowledge of Dan .
Would certainly recommend to other Practices.
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Review by Ian, PM in Gainsborough on 31st August 2016
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I know that it is very rare for people to say thank you and we are all too quick to complain but I would like to pass on my thanks to your company and especially with regards to one of your members of staff.

This week you may know that we had our new telephone system installed and Tracey Houghton was the lady in charge along with her lovely engineers. Tracey was absolutely fantastic. She has helped us tremendously, written protocols and has recorded the Surgery messages. There are too many people that make complaints and do not ever praise people when it is due. Tracey is an absolute asset to your company.

I did thank Tracey whilst she was here but would be very grateful if you could pass on our thanks once again.
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Review by Dee, PM in Herfordshire on 19th August 2016
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Very professional attitude from sales team and engineers, any problems that occur solved swiftly.
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Review by karen, PM in Essex on 27th July 2016
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Very good service from the team and huge improvement on our old system.
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Review by Sharon, PM in NW London on 3rd March 2016
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We have now had our new telephone system in place for just over a month and we love it. The reporting and auditing tools are fab and we use the overview screen every morning between 9am - 10am to monitor call demand and log in to help answer calls so that patients dont have to wait in the queue for more than a minute or so.

I had been researching telephone systems to replace our old system and found Premier Patient Line to be the most helpful and best system for our practice. The install went without a hitch and we barely noticed the engineers as they went round installing the new system.

Tracey was wonderful, helping us with the phone messages and how best to utilise the system to the best advantage for both staff and patients. Thank you to everyone at Premier for all your help and support. Fab service! We look forward to working with you for many years.

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Review by Helen, PM in Bedford on 23rd December 2015
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Recently had an upgrade to our phone system. Have been with Premier Choice for 3 years. Very pleased with the service we received and the dedication of Sasha in the sales team. Ian the engineer spent 2 days on our upgrade. Cannot praise him highly enough, he was very thorough and so helpful. Anyone thinking of an installation or upgrade should request Ian! Our calls are now cheaper after the upgrade.
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Review by Fran, GP practice in London on 1st December 2015
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Very prompt and efficient service from Sacha our relationship manager. Working for us to improve telephone service and reduce cost. Thanks
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Review by Adrian, PM in Whitstable on 26th November 2015
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Everything went very smoothly and the engineers who came to install were very helpful, knowledgeable and friendly. They sent the instructions via email so that each computer could have a copy. I had a couple of queries after they had left and they replied promptly to my email.
Review by Adine, GP Practice in Essex on 19th November 2015
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Upgrade to SIP and the move went smoothly. We were kept informed and Premier Choice accommodated our time requests for minimum disruption to the practice.
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Review by Jane, PM in Surrey on 19th November 2015
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I can't praise the engineers, Vick and Tracey enough. We hardly knew they were here. Everything went so smoothly with minimal disruption (in fact no disruption). Thank you also to Danny, the level of service we have received from the first initial contact to completion was second to none. This is the second practice I've used Premier Patient Line in. Highly recommended.
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Review by Gill, GP Practice in Northamptonshire on 19th October 2015
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We recently switched our phone system using Premier Choice Telecom at both our main surgery and our branch surgery. This was done over the course of 3 days with very little disruption to service. Staff were given excellent training and Tracy and Dave the engineers couldn't have been more helpful. I would highly recommend.
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Review by Lynn, PM in North Yorkshire on 2nd September 2015
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We recently switched to Premier Patient Line - the service was excellent from the beginning and continues to be! Highly recommended.
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Review by Melanie, PM in Hertfordshire on 27th August 2015
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We have just changed over to premier choice. Excellent service throughout. Sales team have been great and engineer fitting the system in the week was brill. No glitches at all during the change over.
Highly recommended
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Review by Nicola, PM in South London on 18th August 2015
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We have recently switched to Premier Patient Line (Premier Choice). The service we received has been excellent from sales consultancy to installation. Highly recommend it.
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Review by Rita, PM in SW London on 17th July 2015
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The engineers that came were wonderful and the installation went without a hitch. Not an easy job trying to work around us all whilst we are still trying to do our jobs. Thank you for being so helpful and considerate. We are loving the new telephone system :-)
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Review by Sarah, PM Isle of Wight on 8th July 2015
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Excellent service. Switch went without a hitch. Prompt advice on any queries so far.
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Review by Jo, PM in the Isle of Wight on 22nd June 2015
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Changed to this company in 2013 and have received excellent service. Would recommend them to any GP Practice.
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Review by John, PM in London on 29th May 2015
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Premier Choice Telecom installed our new system last week. We are very pleased with the functionality, the ease of use makes managing incoming calls far more effective than our previous system. The experience for patients is 100% better and offers greater flexibilty for changing things if we need to. The engineers knew what they were doing and got on with the job, listening to what we wanted and acting upon it. I would recommend this company.
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Review by Rosemary, PM in Worcestershire on 10th June 2015
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Thank you Premier choice for an excellent Job and excellent service. A special huge thankyou to Tracy and the install team who just made everything seem so easy ! It was a seamless transition. A truly professional company who understand the needs of a busy general practice. Thank you all.
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Review by Lisa Fox, PM in Cleveland on 5th May 2015
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I have worked with Premier for a number of years and the service has always exceeded my expectations. The whole process from the initial meeting, to the presentation and then the implementation of the new system was well explained and pain free. The system has met all our requirements and any queries we have had following the installation have been dealt with promptly and professionally. For anyone thinking of reviewing their telephone provider, I would strongly recommend Premier.
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Review by Dr Thiru, in Croydon on 28th April 2015
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We have been with PC Telecom for several years and I have just met with Daniel. We have re-negotiated our current call charges which are better than a competitor was offering. This has saved me the time and effort of switching to another provider! Happy all round!
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Review by Lynn, PM in London on 23rd April 2015
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Switching to Premier Choice has saved the practice money. The transition was completely seamless. Great customer service and any faults have been dealt with promptly.
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Review by Suzanne, GP PM in Maidstone on 10th March 2015
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Huge thanks to Rob, Ian and Tracy who I felt did a fantastic job. All went very, very smoothly. Telephones now up and running, just waiting for sipp update 12th Feb and then all is finalised. All staff and especially partners here think the new system is very efficient, and the calls are now more evenly and efficiently distributed. Very pleased with everything and the team were very friendly and efficient.

Big Thanks to all and I would definitely recommend to all my fellow Practice Managers.
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Review by Sharon, PM in Colchester on 19th January 2015
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Excellent job and service in implementing our new telephone system. The patients have, so far been very much happier with the service provided and the changes made as the telephone lines are so much more manageable. The staff and doctors are also very satisfied as it will make their lives easier. The training given has been extremely satisfactory and the engineers were unobtrusive and did the change over with as little hassle as possible. I would not hesitate to recommend Premier Patient Line to all.
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Review by Munira, PM in Kent on 3rd September 2014
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Due to media and patient pressure we decided to move away from our 0844 number and back to a local one. Premier Choice was not the cheapest telephone provider but offered more experience and superior knowledge.
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Review by Karen, PM in Essex on 13th September 2014
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I have been pleased with the whole process of changing our telephone system. The process went smoothly and the team is very knowledgeable and friendly. Over the two day installation we hardly knew they were here and they were very accommodating to our requests. The new phones are very good and simple to use the whole team are very impressed with them.
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Review by Richard, PM in London on 8th September 2014
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Seamless transition to new system. No problems and better value than our previous provider.
Review by Helen, PM in Welwyn Garden City on 20th August 2014
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From the sales team, to the installation team, to the customer service team; it’s been a first class service. So much better than our previous phone company! Plus their rates are half that of BT. Result!
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Review by Tina, GP Practice Manager in Folkstone on 30th July 2014
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An outstanding Telecomms supplier which made the transition from our current supplier seamless. They provide modern reliable hardware and a technologically advance communication system at affordable prices.
Review by Julian, PM from Northants. Added 11th June 2014.

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