GP Surgery Telecommunications

Increasing demand for UK healthcare – and the resulting pressure on organisations to manage it – is a well-known issue. With budgets tight and resources stretched, any initiative that helps make processes more efficient and treatment more responsive is welcomed. In such a critical environment, a reliable solution is essential and Premier Patient Line, as part of the Premier Choice Group, can provide it.

With experience in bespoke telecom solutions for the Healthcare Sector since 2001, Premier Patient Line are ideally placed to ensure you receive the right call solution for your specific surgery needs. As a result, you’ll be able to manage more appointments (and miss less), give patients an all-round better experience, offer relevant advice directly over the phone, and even help them help themselves with self-service call features.

Some of the services your practice may require, which Premier Patient Line provides, include:

• improved telephone systems
• integrated mobile phones
• connectivity for your site(s)
• innovative patient access technology
• refined call recording and logging systems

Premier Patient Line also provide bespoke solutions which complement the individual duties of your particular surgery. Every solution is built with two important things in mind, effective communication and telephony systems, and effective patient access solutions.

Patient Access
One of the biggest patient complaints is that they aren’t able to get through to the surgery in order to make an appointment. Premier Patient Line can help you improve the communications between your surgery, staff and patients.

Telephone Systems
Effective communication and telephony is extremely important for modern GP surgeries and practices of all sizes, but it is not always easy to identify the right solution. Premier Patient Line have been helping surgeries for almost two decades and will build a solution exclusively around your requirements.

Call Recording
Our secure and reliable call recording solution can support you in situations where patients are rude or abusive, and can provide essential lawful evidence should you need it. Recordings can be quickly located using multiple search criteria (phone number, date, time etc.) ensuring GDPR requirements for Right to Access, Right to be Forgotten and Data Portability can be complied with.

Internet and WiFi
Every practice needs connectivity in some form or another, whether it be fibre, ASDL, EFM or a Leased Line. We put all customers on our Private Wide Area Network (PWAN) which ensures their data travels over our secure connection and is not subject to the risks of the public internet.

Call Queueing
Our Intelligent Cloud Queueing (ICQ) solution brings together effective call queueing and detailed visibility of call traffic. We can show you the complete picture, giving you a full understanding of caller demands; including the number of calls received, peak call times and the average time you take to answer. The system allow callers to route their own calls or even request a call-back.

See our ICQ demo below, read a customer case study here or click here to find out more.