Yo Telecom Ltd
Award Winning GP Surgery Phone System Provider
- New Suppliers
- Call Recording
- Telecoms Systems & Services
- Digital Health
Address:
Yo Telecom1-2 Melbourne Street
Southampton
SO14 5FB
Telephone:
02380 516980Website:
https://yotelecom.co.uk/Phone System Integration with EMIS and SystmOne
Connect your practices phones with your computer system for instant access to your patient management software (CRM). By having patients’ files appear as soon as they call, you can not only save time on every call but also give a more professional and personalised experience.
We currently integrate with the following:
- EMIS
- SystmOne
Smart Call Queuing
Say goodbye to dreaded engaged tones and swap them out for professional and branded recorded messages, made bespoke by us. Let your patients’ know of any deals you may have running, any changes made to your practice, or simply their position in the queue.
This simple yet effective feature is easy to achieve, but goes a long way to boosting caller retention and improving the patients’ experience within your practice.
- Reduce number of hang ups
- Provide a better caller experience
- Inform patients of latest news or important updates
Advanced Call Recording
Record, store and listen back to any call your practice makes or receives. Listen back to exactly what was discussed in a call and pick out any information that may have been missed or forgotten the first time.
Giving your practice the chance to record and review its calls also means that you can work towards building a stronger team of sharper communicators. Point out their strengths, identify their weaknesses, and work together towards giving your callers a perfect experience.
- Resolve any patient disputes with ease
- Monitor your team’s call handling skills
- Listen back to calls from any device
Live Call Wallboard and Auto-Email Analytics
Monitor how your practice is handling inbound and outbound calls. See all of your call statistics from one simple-to-view wallboard or automatic daily, weekly or monthly email reports. View average wait times, number of calls answered and missed, as well as individual staff performance statistics.
- Monitor team performance
- Identify areas for improvement
- Change staffing numbers according to demand
| Email: | [email protected] |
|---|---|
| Established: | 2013 |
| Full Company Name: | Yo Telecom Ltd |
| UK Company Number: | 08485564 |
Call Recording
Telecoms Systems & Services
Digital Health
