Emails, online requests, negative reviews; the wrong words are lethal when you’re not speaking directly to patients. Learn quick hacks and techniques to write confidently and effectively without being a wordsmith on this two-hour practical session with takeaway resources.
Objectives
- Learn about health and digital literacy and how this affects what you write
- See plain language in action and how you can apply this to what you write
- Learn a tried-and-tested technique to respond to any negative review online
- Discover how to audit and improve your digital patient touchpoints
- Learn how to quickly create a practice style guide to help you respond to emails & requests
Designed for
All staff in general practice responsible for complaints or responding to digital requests from patients.
Practice Index Training includes
- Our unique process
- Support for managers
- Specialist GP practice trainers
- Customised courses
