This session will discuss the terminology used when dealing with violent and abusive behaviour and the associated legislation underpinning practice policy. Delegates will also receive de-escalation techniques and practical guidance on how to deal with such behaviour and the associated administrative procedures.
Objectives
- Understand the causes of abusive, aggressive and violent behaviour
- Gain an overview of the effects of these types of behaviour can have on individuals’ mental health
- Learn the types of communication needed when dealing with abusive, aggressive and violent behaviour
- Understand how to implement the seven stages of de-escalation and how to diffuse violent situations
- Understand the need for a robust action plan and whole team awareness
Designed for
All staff in general practice.
Practice Index Training includes
- Our unique process
- Support for managers
- Specialist GP practice trainers
- Customised courses