Overview
Types of correspondence – Virtual Training session via Zoom or MS Teams – 30 minutes
This element explains the different ways that correspondence arrives at the practice and the various types of correspondence that your team may be asked to deal with; ranging from paper copies to removable media.
Managing correspondence – Virtual Training session via Zoom or MS Teams – 30 minutes
This element will look at the generic roles within a primary care team and the individual’s responsibilities in correspondence management.
Processing correspondence – Virtual Training session via Zoom or MS Teams – 30 minutes
The final element of the course explains the processing of correspondence within a practice, looking at workflow processes, whilst also covering the legality of scanning documents
Objectives
On completion, learners will be able to support the practice’s non-clinical team with effective correspondence management.
Cost
£79+VAT per person
Practice Index Training includes
- Our unique process
- Support for managers
- Specialist GP practice trainers
- Customised courses
