Assertiveness

This interactive and informative session will give delegates the knowledge of behaviours they need to deal confidently with any workplace situation, resulting in a positive outcome for all involved.

Objectives

• Understand what assertiveness means and the associated terminology
• Learn how to recognise assertive, non-assertive and aggressive behaviour in others
• Learn how to be more assertive and understand the traits of assertiveness
• Understand how to use assertiveness to effectively contribute to meetings and forums
• Learn how to use assertiveness effectively and constructively
• Realise the need to practise assertiveness techniques regularly   

Designed for
All staff working in general practice.