This interactive and informative session will give delegates the knowledge of behaviours they need to deal confidently with any workplace situation, resulting in a positive outcome for all involved.
Objectives
- Understand what assertiveness means and the associated terminology
- Learn how to recognise assertive, non-assertive and aggressive behaviour in others
- Learn how to be more assertive and understand the traits of assertiveness
- Understand how to use assertiveness to effectively contribute to meetings and forums
- Learn how to use assertiveness effectively and constructively
- Realise the need to practise assertiveness techniques regularly
Designed for
All staff working in general practice.
Practice Index Training includes
- Our unique process
- Support for managers
- Specialist GP practice trainers
- Customised courses