Dealing with Abusive, Aggressive and Violent Behaviour

This session will discuss the terminology used when dealing with violent and abusive behaviour and the associated legislation underpinning practice policy. Delegates will also receive de-escalation techniques and practical guidance on how to deal with such behaviour and the associated administrative procedures.

Objectives

• Understand the causes of abusive, aggressive and violent behaviour
• Gain an overview of the effects of these types of behaviour can have on individuals’ mental health
• Learn the types of communication needed when dealing with abusive, aggressive and violent behaviour
• Understand how to implement the seven stages of de-escalation and how to diffuse violent situations
• Understand the need for a robust action plan and whole team awareness

Designed for
All staff in general practice.