Overview
Missed appointments or ‘Did Not Attends’ (DNAs) have far-reaching negative impacts across general practice. This thought-provoking and informative course explains the effects of DNAs, including the associated risks, while also providing guidance for organisations to help them reduce DNAs.
Objectives
1. Gain an overview of the impact of ‘Did Not Attends’
2. Understand how to identify and record DNAs
3. Learn some of the preventative measures that can be introduced
4. Understand how to effectively manage DNAs including failed telephone appointments
5. Realise the significance of ‘Was Not Brought’ or ‘Child Not Brought’
6. Know the positive approach to take when advertising statistical evidence of DNAs in your organisation
Who is this course for?
All staff working in general practice
The Learning Package includes
