This course is funded by NHS England as part of the General Practice Forward View (GPFV) funding.
Overview
This course will help learners to understand the skills that are needed when having difficult conversations, be it with patients or colleagues. The importance of effective communication and posture will also be investigated in order to bring about positive outcomes.
Objectives
1. Learn the techniques required to direct the flow of communication effectively
2. Gain an understanding of how to assess perspectives when problem-solving
3. Discover the tools to help you remain calm and focused
4. Understand what you can do to prevent escalation
5. Appreciate how effective communication techniques can facilitate positive outcomes
Who is this course for?
All staff working in general practice
The Learning Package includes
