This fourth module in the series focuses on the need for patient-centred service delivery.
Objectives
1. Gain an overview of the NHS Guiding Principles and NHS Values
2. Appreciate the need to have active Patient Participation Groups (PPGs)
3. Understand the requirements of the NHS Friends and Family Test (FFT)
4. Realise the need for an effective, robust complaints procedure
5. Gain an understanding of enhanced services
Who is this course for?
All new and aspiring practice managers
The Learning Package includes
