Overview
This informative course explains the terminology used when dealing with violent and abusive patients, along with the associated legislation underpinning practice policy. The course will also explain de-escalation techniques and practical guidance will be given to delegates on how to deal with such patients and the associated administrative procedures.
Objectives
1. Understand why patients may be violent, aggressive and/or abusive
2. Learn the correct approach to take when dealing with violent, aggressive or abusive patients
3. Recognise what preventative measures can be taken
4. Learn how to manage patients’ expectations appropriately
5. Appreciate the significance of communication when dealing with such patients
Who is this course for?
All staff in general practice
The Learning Package includes
