Overview
This course explains the significance of excellent customer care, why first impressions count and how to deal with patients effectively. The course will include reference to current legislation and the need for forging and maintaining positive relationships with all service users.
Objectives
1. Understand individual and collaborative responsibilities in relation to customer care
2. Gain an overview of the legislation associated with healthcare
3. Understand how positive working relationships can lead to improved patient experiences
Who is this course for?
All non-clinical staff who are patient-facing and those who may deal with patients on the phone. Managers can also attend to enhance their knowledge of excellent customer care.
The Learning Package includes
