Overview
This short course explains how to effectively identify and manage conflict within the workplace. The course will include containing conflict, listening skills and overcoming resistance.
This mandatory training course has been aligned to the Skills for Health Core Skills Training Framework (CSTF).
Objectives
1. Understand the causes of conflict in the workplace
2. Identify why some people choose to avoid conflict
3. Learn how to respond to conflict positively
4. Recognise the importance of listening and communication
5. Learn why reflection is important following a conflict situation
Who is this course for?
All staff working in general practice
The Learning Package includes
