Service Delivery Manager

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Type Assistant Practice Manager
Hours Full-time
Salary £35,000 - £40,000
Date Posted 4th April 2019
Closing Date 4th May 2019
Company Name Care UK - Practice Plus (The Junction)
Location Wandsworth, London
Region London
Telephone 01189521814
File Attachments JD-Delivery-Manager-Practice-Plus-01.04.19.doc 94.5 kB


Job Summery

Care UK is building on its extensive experience in Primary Care. We are currently delivering and making plans to grow our new model of care for general practice; Practice Plus. Working with a leading Pharmacy Partner, the model aims to provide an enhanced general practice service to NHS patients through the use of technology, remote care and local clinical services delivered from our Pharmacy Partner sites. This new way of delivering general practice services in the UK will utilise Care UK’s extensive clinical contact centre capability as well as optimising patient experience and service quality through the use of a comprehensive online capability.

A new and exciting opportunity has arisen for a Service Delivery Manager at our Practice Plus site in Wandsworth (The Junction Health Centre). We are looking to appoint an aspiring individual who will bring enthusiasm for change and a willingness to adopt to new technologies and ways of working. The post holder will support the Senior Service Manager to operationally manage our Practice, providing clear leadership and ensuring delivery against our performance goals. Whilst providing project leadership in the development and growth of our new model of care.

This is a full time, permanent position working 37.5 hours per week between Monday - Friday. Some weekend work may be required with reasonable notice.


To support the Service Manager in all aspects of service functionality, motivating and managing staff, optimising efficiency and overall performance, ensuring the service achieves its long term strategic objectives in a safe and effective working environment. The Service Delivery Manager will focus on the day to day operability of the service, championing E&D, H&S, IG, confidentiality, continuous improvement, collaborative working and promoting a positive working environment.

The Service Delivery Manager is responsible for ensuring ongoing smooth running of the day to service as well as continually working to enhance the offering by working closely with the Project team to implement new initiatives. You will be responsible for designing, delivering and implementing elements of the project, with guidance from the wider Practice Plus project team. The post holder will work in an environment of continuous change whilst minimising disruption to patients. (For a full list of duties and a comprehensive JD, please get in touch)


•Operational/ project management training or qualification
•Experience in a large/ multi-site NHS GP Practice environment, using EMIS
•Knowledge and understanding of QOF and similar clinical requirements
•Fully conversant with all Microsoft office products.
•Delivering systems training as a Super User
•Excellent communication skills
•Project/ Change Management
•The ability to build relations with key internal and external stakeholders
•Quality focused with an innovative approach
•The ability to solve problems and implement action plans.
•Ability to analyse complex data, diagnose problems, identify solutions and undertake benefits analysis

We can offer you

• £35,000 - £40,000
• 25 days annual leave + 8 public holidays
• Company Pension Scheme
• Regional/national opportunities
• Free online and face-to-face training
• Cycle to work scheme
• Online discounts

Application Process

Once you have applied to this job, you will be contacted by Daniel who sits within our recruitment team by phone or email if you have been shortlisted for interview.

If you would like a full comprehensive Job Description please email [email protected]

Additional information

Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.

Care UK is committed to creating a diverse environment and we are proud to be an equal opportunity employer.

Care UK reserve the right to close this advert early, if a sufficient number of applications have been received.

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