Practice Manager

An exciting opportunity to join a small, friendly, yet dynamic practice based in the beautiful location of Torrington, Devon. With just under 7,000 patients at Castle Gardens Surgery this is a unique opportunity to work for a high performing practice that places an emphasis on patient care.

We are looking for a proactive manager with a proven track record in strategic leadership, finance, HR and operational management ideally from a primary care setting.

As Practice Manager you will play a pivotal role in overseeing the management of the practice, ensuring the skill mix of our team promotes efficient process for effective patient care, clinical and administrative workflow. Excellent communication and leadership skills are essential.

In addition, we are looking for someone who will continue to drive the practice forward by identifying and acting on practice and business opportunities and partnerships.

Castle Gardens Surgery is part of Torridge Health PCN working alongside our colleagues at Torrington Health Centre, Bideford Medical Centre, Wooda Surgery, Northam Medical Centre, and Hartland Surgery.

Informal discussions and visits are encouraged, please contact Aaron Cockell [email protected] or Dr Stuart Davey [email protected]

Main Duties - The Practice Manager will ensure that the practice’s physical and financial resources are managed and maintained for maximum effectiveness for the clinical team and patients but also maximising the practice income.

Managing Access to Services and Developing Patient Services - The Practice Manager will be responsible for ensuring that patients are able to access the services of GPs, Nurses and other team members in accordance with agreed standards.

Optimising Resources: IT and information - The Practice Manager will be responsible for ensuring that the practices IT resources (hardware and software and data) are effectively managed and maintained to protect the integrity of patient records and other records and ensure that resources are used to the best benefit of patient care.

Managing Risk - The Practice Manager will ensure that potential risks to the practice and its work, including those concerning health and safety of individuals, are identified, addressed, and minimised in line with relevant legislation and best practice.

Leading Change - The Practice Manager will ensure that changes in the practice are led and managed in an effective manner to ensure successful outcomes.

Improving Quality - The Practice Manager will support the practice in ensuring that patient care is delivered to the best possible quality.

Training and Developing Others - The Practice Manager will ensure that practice staff perform to the best of their ability in their roles by making sure that appropriate training and development processes are in place.

Patient Complaints - The Practice Manager will be responsible for ensuring that all patient complaints are handled in accordance with the practice complaints procedure.

Communicating and Working with Others - The Practice Manager will be responsible for ensuring that all methods of communication at the practice operate effectively to the benefit of patients and team members.

HR Management - The Practice Manager will ensure that the practices staff team is able to deliver the services required to the highest possible standard.