MJog

Patient Messaging Services including Friends and Family Test solution

Opening Hours: 9:00am to 5:30pm, Mon - Fri
Operates: Nationwide
MJog provides advanced two way patient communications that deliver appointment reminders, recalls and health campaign messages automatically via SMS, Voice and Email.
The fully automated Patient Message Service is designed specifically to increase patient engagement and health awareness. MJog also offers Friends and Family Test service for the start of FFT in December 2014.
  • SMS/Text Messaging Services
  • FFT (Friends & Family Test)
MJog - GP appointment messaging service

Address:
MJog

The Old School

23 High Street

Wilburton, Ely

CB6 3RB

Telephone:
01353 741641

Website:

Reduce Did Not Attends (DNAs)

MJog provides advanced two-way, multi-channel patient communications that deliver appointment reminders, recalls and health campaign messages automatically via SMS, voice, email, post and an app.

The fully automated patient messaging service is designed to increase patient awareness and engagement (via patient survey and FFT) and is an effective and cost efficient solution for healthcare – proven DNA reductions of up to 50 percent, substantial cuts to practice communication costs together with reduced pressure on frontline staff.

  • SMS Text Message Alerts
  • Reduce DNA's
  • Patient appointment reminders to your phone
MJog is integrated with all clinical systems and has a quick and intuitive installation process. This standardised solution to patient communications can be delivered in a variety of ways (SMS, voice, email, post and app) according to your patient’s preference so you can communicate fully with your patient list – something not available with inbuilt clinical systems.

MJog offer a free one month trial to experience the benefits of advanced patient communications.
Other Company Information
Email:gp@mjog.com
Established:1989
UK Company Number:2313464
VAT Reg:493320646
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Recent Reviews
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Practice Manager Reviews:
MJog
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We have now been using MJOG for over a year. The service MJOG provides greatly improves our patient contact. The system allows patients to cancel appointments by reply to their reminder text, which allows us to free up appointments for other patients to use.

It can also be used for Health Campaigns such as the flu season. Giving us the chance to remind patients about up and coming clinics but also give them to decline the vaccination via text.
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Review by Adam, GP practice in Sheffield on 31st December 2015
MJog
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Click to see the response by MJog...
The mjog product is brilliant we dont have any complaints. However the support if a problem is encountered is dreadful. On at least 3 occasions when we had technical problems we had to wait a least a week to get any response and the problems to be sorted which is a shame.
MJOG REPLY
Thank you for your feedback Wendy, we really appreciate it. We are glad you love our software. We operate a support triage system to assess the priority of technical issues which works well for most customers. In addition, our automated system, which we introduced this year to improve response times, means MJog and customers can see the progress of a technical issue. During our very busy times (such as Flu season) we saw an average resolution time of just 8.7 hours. However, we do recognise that during busy times there are some issues which are not picked up as quickly as we would like and are working hard to improve our training, systems and support! We also provide extensive FAQ and training materials in our Support Centre, covering the common questions and issues experienced by other customers. If do you have specific concerns about our support and technical issues, please do contact us directly.
Best wishes
Mary Wolfe
Tel: 01353 741641 (Option 1)
Review by Wendy, GP practice in Surrey on 2nd December 2015
MJog
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MJOG has significantly helped this practice achieve targets and contact our patients swiftly when required. MJOG is an excellent piece of software that saves admin time and money as you can utilise your time elsewhere.
Printing out letters and adding stamps can be costly in a large practice like ours. MJOG it is cost effective when you compare the admin time and cost to post letters.
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Review by Nese, GP practice in SW London on 26th November 2015
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I have only just started using mjog and have found it invaluable so far with our Flu Campaign. Patients being able to decline via text is so useful. We will be using it for all of our recalls. The support team are great.
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Review by Belinda, GP practice in East Sussex on 26th November 2015
MJog
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Easy to use, we've had less DNAs, support staff very helpful.
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Review by Sidney, GP Practice in the Peak District on 22nd October 2015
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We only started using MJog in the middle of September but already it has made a huge diffrence to our practice. With the flu season here we have been able to send messages to most of our patients to remind them to make an appointment. As well as this we can already a decrease in the munber of non-attenders for routine appointments. I have already recommended MJog to several of my colleagues as I think this will be an invaluable tool for our practice. The installation of this system was simple with excellent training on how to use it and get the best from it. Highly recommend it.
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Review by Lorraine, GP Practice in East London on 12th October 2015
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I cannot fault the service provided by Neil. The support provided by the team just makes my day so much easier
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Review by Justina, PM in East London on 3rd September 2015
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I had to phone MJOG today regarding our message delivery service. I was aware there were ongoing issues and had logged a support request last week. I then tried to follow the instructions given to resolve the issue. Unfortunately, in my attempts to change my password I managed to log my mail account.

I only started working at the practice this week as Practice Manager and I quite openly admit I havent a clue what I am doing.

I decided to press another option in an attempt to speak with someone. Abi answered the phone and from the very beginning she could not have been more helpful. She even went to the extent of trying to find me contact numbers for my IT department as I had nothing . I then called her back once my NHS mail had been unlocked and she talked me through - step by step - exactly what to do, being very patient as by that stage I had lost the will to live! I am on leave next week and having just started was hysterical at the thought I had shutdown the whole messaging system and no messages would be sent out.

Once I carried out her instructions she waited on the line with me till I rechecked that the error message had gone.

I was completely lost and didnt no where to start before talking to Abi. I asked her for contact details of who I could pass on my thanks and she told me about this facility. I can't thank Abi enough and I hope as I progress with this job that everybody I come accross when I need help is as good as Abi.

Many thanks again!

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Review by Karen, PM in Falkirk on 10th July 2015
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One of the best decisions I have made. Easy to use, saves valuable time and resources with excellent results. Increased uptake for campaigns such as flu, shingles etc. Reduction in DNAs. Friends & Family Test - 5 months in and only single figures via postal box and website - MJOG consistently returning 100+ responses. I highly recommend MJOG.
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Review by Jenny, PM in Warwickshire on 20th May 2015
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Brilliant for reminders, flu campaigns, friends & familty test. We have barely scratched the surface of its possibilities and wouldn't be without it.
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Review by Melanie, PM in Oxfordshire on 19th May 2015
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The main impact of MJOG has been to massively speed up the process of running campaigns. We mainly use it for our monthly recalls for our management of long term conditions. It’s much quicker than doing letters and sending them by post; it’s much less expensive and it’s quicker for our admin staff. A key benefit is that it also codes the medical record. We use this aspect every time.
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Review by Stuart, PM in Derbyshire on 13th May 2015
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Very resourceful tool for friends and family test and also to minimise DNA rates. Highly recommended.
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Review by Krishna, GP PRactice in Birmingham on 13th May 2015
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We are delighted with MJog, it has greatly reduced the number of patients not attending their appointments. The MJog team are brilliant, everyone is so helpful, I can't fault the service.
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Review by Christine, GP PM in Sutton on 12th May 2015
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We have used MJog for several years. I find it really useful. It's great for reminding patients about their appointments but, best of all, it cuts down on postage when I want to remind patients to book flu jabs, have health checks etc etc
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Review by Elizabeth, Assistant PM in Berkshire on 12th May 2015
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Excellent Service.
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Review by Georgie, nurse for the National Breast Screening programme in Belfast on 6th May 2015
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Click to see response from MJog...
Getting through to Mjog is a nightmare. There is no phone line to call on, the only way to contact is by leaving a message. This often doesn't get acknowledged straight away.

However, once through to the helpdesk, the support received is fantastic.

Just make it easier to get it!!!

Response from MJog
Thank you for your feedback Tracey. We recommend customers use our Support Centre as it's an automated and acknowledged system and customers can look for answers themselves and also send in a ticketed question, which works really well.
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Review by Tracey, Administration/Building Manager at a GP Practice in Staffordshire on 6th May 2015
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I cannot fault the service and support.
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Review by Justina, PM in London on 5th May 2015
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Our patients really appreciate receiving text message reminders for appointments, flu vaccinations and yearly reviews. It has been a great asset to our practice in communicating with our patients.
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Review by Steffi, PM in London on 5th May 2015
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This service has been good for us. Our patients are replying to the texts and cancelling their appointments which frees up slots for other patients to book. The patients are also sending us text messages with questions which we are able to deal with. Since we set up the Friends and Family questions, more and more patients are responding to them.
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Review by Faria, GP Practice in North London on 30th April 2015
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Patients love the reminder and it has helped with our DNA rate.
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Review by Julie, PM in Essex on 21st April 2015
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Have tried other SMS providers but MJog is by the far the easiest and best. Everything is done automatically when sending texts reminders for appointments. Only takes 15 minutes to set up recall letters/clinic messages. Hardest part is collecting patients mobile numbers and keeping this updated.
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Review by Frances, GP Practice in Lothian, Scotland on 21st April 2015
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MJog has been very helpful in reducing DNAs. The MJog team were extremely supportive during initial period of setting the system up.
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Review by Sarah, PM in Nottinghamshire on 14th April 2015
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Mjog is a good product and I am happy with the features it has. I would love to have someone come in and show us a little more of the other in-depth things we can use it for.
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Review by Patricia, Assistant PM in SE London on 14th April 2015
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I have always been more than happy with the service I have received from MJog. The majority of our patients like this service with only around 6 patients opting out. There has been a significant reduction in our DNAs. We also use MJog for our recalls which has reduced our postage and again our patients seem to like it with no negative feedback.
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Review by Morag, PM in Glasgow on 5th April 2015
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Have been using Mjog for about 8 years now. Excellent service. Easy to use software and support always helpful. Would recommend.
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Review by Sue, PM in Leeds on 1st April 2015
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Reliable service and patients like it.
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Review by Anne, PM in Hertfordshire on 31st March 2015
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Using MJog has significantly reduced our DNA rate over the years. We use it to promote our flu clinics and most recently utilise their Friends and Family application we're impressed with all aspects of their service.
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Review by Margaret, PM in Cheshire on 31st March 2015
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We have been using mjog for about 2 years now and have had very little in the way of problems. Started out with just using it for appointment reminders but we are now using it to send recall messages for chronic review.
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Review by Vivienne, Senior GP Receptionist in Strathclyde on 18th March 2015
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I have always found Mjog to be knowledgeable and helpful when phoning, good product base.
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Review by Julie, GP Practice in Bristol on 17th March 2015
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Love the service, but Support can be a bit slow to respond.
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Review by Karen, IM & T Co-ordinator in Surrey on 17th March 2015
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MJOG are always helpful.
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Review by Susan, GP PM in Merseyside on 16th March 2015
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We have recently started using MJog to communicate with patients. It has become a life line for reminding patients about appointments and has reduced our DNA rate a great deal.
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Review by Sarah, GP Receptionist in Leeds on 17th September 2014
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Good efficient service and the patients like it!
Review by Julie, PM in Lowford. Added 11th June, 2014
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I have worked with MJOG for a number of years and I have always found them to be excellent. The software is used in all of my sites and is very useful in communicating with patients.
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Review by Nick, Area Operations Manager on 16th May 2014

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