Overall ok but there could be much better integration with the Emis appointment system e.g. the system sends calls for any appt type and you can't tell it not call for say a telephone consultation. People can arrive themselves for any appt type as well which is confusing at times with triaging and layers of appointments. There has been a few times when there's updates and the call screens just show an update screen rather than what it should be showing. Also the sound comes and goes. There's been server issues preventing any use at all, I think this has happened a couple of times. When it works it's good but considering how much it costs it should work better and be much more resilient. Support is ok but does struggle to keep on top on bigger issues affecting many sites.

Very disappointing. Changed from Envisage by Numed and from day 1 was nothing but broken promises and failed deliveries. Delivery/Install dates kept changing and staff were unpleasant- a real couldn't care less attitude. Took far too long to get up and running correctly and now it feels like the system needs constant babysitting. Billed incorrectly - queried as 2 different amounts invoiced - told to ignore invoice whilst problems were resolved - then credit controller rang surgery telling receptionists that we owed them money. Unprofessional from end to end. Not a great experience.

REPLY FROM JAYEX
Thank you for your feedback.

We're sorry to hear you didn't have a great onboarding experience. Having looked into your order we certainly did have some delays with a TV out of stock; as with many businesses right now, global supply chain issues and a shortage of electronic components post-Covid lockdowns are still causing stock delays for many businesses, and we apologise for this, and also thank you for the additional 3 working days your colleagues allowed us to make the delivery post your deadline.

With respect to your interaction with our staff, we acknowledge a member of our team struggled to articulate himself properly with you and his use of English was not of the highest standard. Jayex is an equal opportunity employer, therefore if someone's command of English is not as perfect as others but they have the technical skills and attitude to carry out the role, we do try to nurture those colleagues and ensure we work on areas that can be improved, such as communication skills. As per your request, we ensured you were given another colleague to correspond with instead, and we're pleased we were subsequently able to get your system up and running.

Finally, with respect to debt chasing. As explained at the time, it is normal practice in many businesses for credit controllers to speak to, or leave messages with, alternative contacts in the event they are unable to reach the main contact for an invoice. However, based on your feedback, we have been reviewing our policies on credit control to find improvements in the process. We're always happy to find improvements wherever we can to give our customers the best experience possible.

Thank you again for your feedback, we sincerely apologise that our standards fell short of your expectations; there are certainly many learnings here. We'd also like to take this opportunity to thank your lovely staff for their understanding and support during the onboarding phase, they were a pleasure to work with.

Thank you

Jayex

Very good. Installation was great, training sufficient. Would recommend.

Excellent service, from ordering and invoicing through to installation. Could not be faulted and happy to share our experience with other practices looking to install calling boards and touch screens.

We have got the newest version of software from Jayex for our waiting room TVs. The service we received from our representative Ian was very good. The software has had a few glitches which we have reported and there are limitations to it which we have reported and hope are added to the next update!

I was really pleased with the service from start to installation. The aftercare is excellent. I have been really impressed with the support team each time I have telephoned, found them to be really helpful.

The jayex was installed very quickly and is very informative for the patients. We are able to add our own messages whenever needed and adapt what is shown to the patients very easily following very good online training.
A very good system to use.

The Jayex TV screen works very well, we frequently add new videos, posters and Powerpoint material with no problems. On the odd time I've needed assistance I've phone the helpline and always received a call back.

The Practice has found the Jayex screen really useful and patients have commented that they find it informative of current issues.

The board was installed without any fuss - It hits all the sign posting for Accessible Information Standard - we have an intercom system which the GP's use to call in their patients and this adds perfectly. We received telephone & face to face training which was really great. We have stayed quite simple but the patients love it & it has really improved the patient experience. As the Practice Manager I have to say one of the main selling points was the monthly payment which made it so much easier for us to plan financially.

The Jayex screen in your waiting room is a great way to keep your patients informed. There is a wealth of health information videos available or you can use it to keep your patients updated about your own Practice. Jayex staff are very helpful.

We have a check-in screen and an LCD screen. Both are great products for patients and practices.
Our LCD is impressive but needs time spent to keep it interesting.
To prevent issues with Jayex gaining access for upgrades/trouble shooting due to IT authorisations - we moved to web-based software. Support has been good and quick when needed.
The initial costs of assets, licence and maintenance are high, but benefits of patient self check-in and a call system save on staff time.

Excellent service and information regarding upgrades without the pushy sales calls from other companies. We will need to upgrade shortly as our board is now out of warranty and obsolete. We have quotes ready and like the look of the new product very much - seems easy and much improved.

Excellent service from ordering to installation, very efficient time scale, installers very respectful and polite with staff and patients, very tidy work. Highly recommended.

Check in screen has been popular with patients and staff. Had an issue with screen after a patient walked into it, so they came out to fix and re-position. Initially told might have to wait up to 2 weeks for fix, but they were out within 1 week.

Very good service - we had a few tiny glitches during set up, but they were quickly sorted. The patients are thrilled with the new look screen and we have had lots of compliments.

Many Thanks for the excellent service, Carl Evans the Engineer very informative & Friendly. Would highly recommend your company to my Manager friends

So easy to use, fantastic way of getting local information out to patients.

Fast efficient installation, minimal training but you learn by playing with it. Has been instrumental in publicising practice information in a fast efficient easy to read format. Great piece of kit.

We currently use Enlighten check in for our patients which helps reduce long queues and ensures a continued through flow of patients. As a practice we have had very few problems with the system and when we have they are usually resolved in a timely manner. We are now looking at purchasing a media system to keep our patients informed of the latest services available. Would definitely recommend them.

We have had our screen for 2 years. It's is a great asset to have in the waiting room, we use it not only for calling in our patients, but we use it for patient information, and health campaigns. The support is very good from Jayex, in the effect you do need to contact them, it is very easy to speak to someone.

Our previous screen was knocked off the wall by a patient. Jayex responded quickly sending an engineer to remove and make good the damaged old screen. Also a very prompt response when we ordered a replacement.

We have been using the Jayex call system and patient check in system since 2008. It is a great system to use. Simple for both staff and patients. We wouldn't manage without our patient check in system. We would need to employ another receptionist to deal with the patients checking in! Thank you for a perfect solution.

Excellent service from start to finish. Great product, support levels look good (although only just had fitted).

Provided with excellent product information prior to order and given options on all products available. Excellent installation and after care services. Would highly recommend.

Jayex have been very good to work with, accommodating any queries within good timescales.

We have had the Jayex installed now for quite a few years and built up a good selection of material to show. We have had excellent support from our Account Manager and the Support Desk.

If we need a solution to a problem, they are soon on the case and helping us out. Thanks to all the team.

Excellent system very versatile and easy to manage. Would love to see an improvement in the transition between music and video which requires the occasional reboot to eliminate both playing at once.

Your system has completely transformed my waiting area. Almost every patient I have spoken to is happy with the system. The audible patient calling along with flashing name is much better than the older version. It allows new digital feeds to be displayed on one side of the screen. Patients also find health related information very useful and often ask questions related to the information displayed. Above all patients can also view the normal TV channel.

It was most certainly the right decision for us and we would like the same facility for my other practices. Above all you were most flexible in terms of cost and gave me the best price with flexible payment option. Thank you.