Jayex Technology

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Opening Hours: 9am - 5pm, Mon - Fri
Operates: Nationwide
Trading for over 37 years, Jayex is a pioneer and leading provider of innovative workflow improvement and patient experience solutions. Jayex works with over 6,500 NHS customers, delivering cost effective, accurate, and efficient solutions.
“Helping the practice improve patient experience, innovating working practices whilst lowering operational costs”.


Jayex is known for its iconic delivery of the LED patient call screen, in use for over 20 years in GP surgeries (over 5000 sold)

LED patient call screen

Code Of Practice Approved
  • Patient Arrival Systems
  • Patient Call Systems
  • Digital Signage
Jayex Technology - Logo

Address:

Jayex Technology Limited

13 Sovereign Business Park

Coronation Road

London

NW10 7QP

Telephone:

020 8838 6222

Website:

Patient self-servicePatient Arrivals Self-Service fully integrated to main GP systems, delivers fast self- arrivals with review & updating options for contact and demographics fully integrated in up to 49 languages.  This is an ITK2 accredited architecture with RNIB reviewed patient interface and various levels of customisation.

Jayex have been delivering self-check-in / self-service solutions since 2005 and have installed in over 2000 NHS sites whilst continuing with a progressive R&D program to ensure products deliver rich feature and function.

We deliver hardware-only solutions or combine with our own leading edge software, Enlighten E4.

More information can be found here:  https://www.jayex.com/health/patient-check-in.html

Survey moduleSurvey module captures for QOF,  FFT, National survey & patient experience for local and web platforms and can be part of the check-in process using kiosks or hosted solutions

Enlighten E4 is secure for; Patient check-in, contact and demographic data review, Data capture & updating, inbound and outbound surveys.

Enlighten E4 surveys can be managed locally, or hosted centrally, for a fully integrated service.

Professionally presented & easy to use as part of the check-in process (with results available instantly and Read coded back into the clinical system*), they can be totally independent and anonymised.  When used for non PID no tethering to site hardware is essential.

Enlighten E4 surveys can be created and published on a range of platforms, including; touch screens, PC’s, web, portals, print, mobiles and tablets.

More information can be found here: https://www.jayex.com/health/surveys-questionnaires.html

Calling systemPatient calling & information systems with LED or LCD screens for EMIS, InPS Vision, TPP SystmOne, Microtest, Adastra, Crosscare, BMJ Informatica FrontDesk,  RiO & others.

Direct or Network calls are supported, receiving the “call sent” messages directly from the Clinician’s own appointment screen and displayed (with an audio alert or natural speech) as either part of the Media show or temporarily halting the media whilst the call is in progress.

  • Configurable speech dictionary
  • Choice of audio alerts
  • Configurable Speech
  • Call full or part screen
  • Call by name or number
  • Configurable call duration
  • Selectable  number of concurrent calls
  • Configurable call colour

 More information can be found here: https://www.jayex.com/health/patient-calling.html

Digital informationDigital information screens for on-message public health Information, local or hosted solutions.

WebMedia M4 systems are installed in over 1000 sites and have embedded software, with secure browser access, capable of showing most forms of digital media and patient information with ease.

Content can be controlled locally or centrally delivering the ideal platform for public health messaging, improving service adoption, removing print and distribution costs whilst focussing attention on practice information & long term health self-management.

More information can be found here: https://www.jayex.com/health/digital-signage.html

  • Appointment Check-In
  • Waiting Room Information
  • Appointment Management Displays
Associations and Awards

Jayex Associations and Awards

Other company information
Email:sales@jayex.com
Fax:020 8838 3222
Listed in the following categories:
Patient Arrival Systems (IT & Tech → Recording & Information Systems)
Patient Call Systems (IT & Tech → Recording & Information Systems)
Digital Signage (IT & Tech → Recording & Information Systems)
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Recent Reviews
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27 Review(s)

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Practice Manager Reviews:
Jayex Technology
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Very good. Installation was great, training sufficient. Would recommend.
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Review by Craig, Practice Manager in Maidstone in 14th September 2018
Jayex Technology
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Excellent service, from ordering and invoicing through to installation. Could not be faulted and happy to share our experience with other practices looking to install calling boards and touch screens.
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Review by Diane, Practice Team Member in Thamesmead on 9th August 2018
Jayex Technology
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We have got the newest version of software from Jayex for our waiting room TVs. The service we received from our representative Ian was very good. The software has had a few glitches which we have reported and there are limitations to it which we have reported and hope are added to the next update!
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Review by Beth, Receptionist in Boston on 27th July 2018
Jayex Technology
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I was really pleased with the service from start to installation. The aftercare is excellent. I have been really impressed with the support team each time I have telephoned, found them to be really helpful.
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Review by Diane, Practice Manager in Birmingham on 18th July 2018
Jayex Technology
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The jayex was installed very quickly and is very informative for the patients. We are able to add our own messages whenever needed and adapt what is shown to the patients very easily following very good online training.
A very good system to use.
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Review by Jane, Secretary in Solihull on 4th June 2018
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The Jayex TV screen works very well, we frequently add new videos, posters and Powerpoint material with no problems. On the odd time I've needed assistance I've phone the helpline and always received a call back.
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Review by Natalie, Receptionist in Yorkshire on 28th March 2017
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The Practice has found the Jayex screen really useful and patients have commented that they find it informative of current issues.
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Review by Elaine, PM in Sheffield on 2nd February 2017
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The board was installed without any fuss - It hits all the sign posting for Accessible Information Standard - we have an intercom system which the GP's use to call in their patients and this adds perfectly. We received telephone & face to face training which was really great. We have stayed quite simple but the patients love it & it has really improved the patient experience. As the Practice Manager I have to say one of the main selling points was the monthly payment which made it so much easier for us to plan financially.
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Review by Paula, PM in Newcastle on 1st November 2016
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The Jayex screen in your waiting room is a great way to keep your patients informed. There is a wealth of health information videos available or you can use it to keep your patients updated about your own Practice. Jayex staff are very helpful.
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Review by Carol, GP Practice in London, on 27th October 2016
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We have a check-in screen and an LCD screen. Both are great products for patients and practices.
Our LCD is impressive but needs time spent to keep it interesting.
To prevent issues with Jayex gaining access for upgrades/trouble shooting due to IT authorisations - we moved to web-based software. Support has been good and quick when needed.
The initial costs of assets, licence and maintenance are high, but benefits of patient self check-in and a call system save on staff time.
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Review by Christine, PM in Lincolnshire on 25th October 2016
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Excellent service and information regarding upgrades without the pushy sales calls from other companies. We will need to upgrade shortly as our board is now out of warranty and obsolete. We have quotes ready and like the look of the new product very much - seems easy and much improved.
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Review by Sue, PM in Manchester on 18th October 2016
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Excellent service from ordering to installation, very efficient time scale, installers very respectful and polite with staff and patients, very tidy work. Highly recommended.
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Review by Sarah, PM in Gwynedd on 13th October 2016
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Check in screen has been popular with patients and staff. Had an issue with screen after a patient walked into it, so they came out to fix and re-position. Initially told might have to wait up to 2 weeks for fix, but they were out within 1 week.
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Review by Dr Tan, GP in Kent on 13th October 2016
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Very good service - we had a few tiny glitches during set up, but they were quickly sorted. The patients are thrilled with the new look screen and we have had lots of compliments.
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Review by Luan, Practice Business Manager in Bolton on 2nd August 2016
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Many Thanks for the excellent service, Carl Evans the Engineer very informative & Friendly. Would highly recommend your company to my Manager friends
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Review by Fay, PM in Sheffield on 19th July 2016
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So easy to use, fantastic way of getting local information out to patients.
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Review by Chrissie, PM in Sunderland on 11th May 2016
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Fast efficient installation, minimal training but you learn by playing with it. Has been instrumental in publicising practice information in a fast efficient easy to read format. Great piece of kit.
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Review by Kelly, Business Manager in Sunderland on 10th May 2016
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We currently use Enlighten check in for our patients which helps reduce long queues and ensures a continued through flow of patients. As a practice we have had very few problems with the system and when we have they are usually resolved in a timely manner. We are now looking at purchasing a media system to keep our patients informed of the latest services available. Would definitely recommend them.
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Review by Jackie, PM in Doncaster on 28th April 2016
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We have had our screen for 2 years. It's is a great asset to have in the waiting room, we use it not only for calling in our patients, but we use it for patient information, and health campaigns. The support is very good from Jayex, in the effect you do need to contact them, it is very easy to speak to someone.
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Review by Sarah, PM in Tyne & Wear on 26th April 2016
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Our previous screen was knocked off the wall by a patient. Jayex responded quickly sending an engineer to remove and make good the damaged old screen. Also a very prompt response when we ordered a replacement.
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Review by Robert, PM in Kingston Upon Hull on 30th March 2016
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We have been using the Jayex call system and patient check in system since 2008. It is a great system to use. Simple for both staff and patients. We wouldn't manage without our patient check in system. We would need to employ another receptionist to deal with the patients checking in! Thank you for a perfect solution.
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Review by Linda, GP PM in Bolton on 25th February 2016
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Excellent service from start to finish. Great product, support levels look good (although only just had fitted).
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Review by Nick, PM in Derbyshire on 8th February 2016
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Provided with excellent product information prior to order and given options on all products available. Excellent installation and after care services. Would highly recommend.
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Review by Louise, PM in Nottinghamshire on 22nd October 2015
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Jayex have been very good to work with, accommodating any queries within good timescales.
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Review by Paula, PM in Doncaster on 20th October 2015
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We have had the Jayex installed now for quite a few years and built up a good selection of material to show. We have had excellent support from our Account Manager and the Support Desk.

If we need a solution to a problem, they are soon on the case and helping us out. Thanks to all the team.
Verified Review
Review by Jayne, PM in Derbyshire on 12th October 2015
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Excellent system very versatile and easy to manage. Would love to see an improvement in the transition between music and video which requires the occasional reboot to eliminate both playing at once.
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Review by Neil, PM in Nottingham on 9th October 2015
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Your system has completely transformed my waiting area. Almost every patient I have spoken to is happy with the system. The audible patient calling along with flashing name is much better than the older version. It allows new digital feeds to be displayed on one side of the screen. Patients also find health related information very useful and often ask questions related to the information displayed. Above all patients can also view the normal TV channel.

It was most certainly the right decision for us and we would like the same facility for my other practices. Above all you were most flexible in terms of cost and gave me the best price with flexible payment option. Thank you.
Verified Review
Review by Chhitij, GP at a practice in Doncaster on 9th October 2015

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