I believe no dispensing practice could do without the expert knowledge of Richard, Tracy and their team at Ash Lane. Their responses are relevant, timely, and the training they offer is spot-on for the training needs of the practice team. They help us navigate a very complex environment in a supported manner. I have no hesitation in recommending their services. A very well-deserved thank you to the team at Ash Lane!
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Review by Louise, Managing Partner in Surrey 1st May 2024
I have used Ash Lane twice now; at 2 different Practices, and both times they made a huge difference. We recouped over £10k of unclaimed fees, and they set us up to ensure that we should never miss any claims in the future. Their support is crucial in these times of squeezed budgets.
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Review by Catherine, Practice Manager in Hereford 1st May 2024
Richard and Tracy are truly experts in their field. They have managed to back claim thousands of pounds for us as a practice and PCN. Their training sessions have been excellent for our whole management and admin teams, I couldn't recommend Ash Lane Consulting highly enough.
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Review by Ryan, Non-Clinical Partner in Warwickshire 30th April 2024
Ash Lane have revolutionised our process for PPA claims. Highly recommended.
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Review by Katrina, Administration and Operations Manager in Eastbourne on 15th September 2022.
The PAI review is a really worthwhile exercise regardless of how good/bad you are at completing the claims. In our case, the back claims that they made for us were for a substantial sum of money.
Review by Neda, Business Manager in Reading on 03/02/2022
I highly recommend the FP34 webinar. Everything I needed to know Richard knew instantly, and he didn't make me feel stupid for not knowing as much as I thought I did. Happily broke it down and explained everything in terms which I understood and even helped with a question I thought of after the webinar had ended. Thank you.
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Review by Gemma, Practice Manager in Southampton on 27th January 2022
Engaging with Ash Lane and utilising their service has been a very useful exercise. It has increased our understanding of how claims work and has ensured we make future claims correctly
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Review by Neda, Practice Manager in Reading on 29th December 2021
Excellent service from start to finish!
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Review by Annette, Business Manager in Portland on 15th June 2021
Ash Lane Consulting looked at our PPA claims to ensure we were maximising our income in this area. Richard and Tracy’s knowledge in this area is fantastic and helped us understand the reclaim system and what could/could not be claimed for. Highly recommended
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Review by Natalie, Practice Manager in Blyth on 21st May 2021
Great service from Ash Lane Consulting. A lot of useful tools and literature that can be utilised by clinical staff. Can recommend the company.
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Review by Teresa, Practice Manager in Sheffield on 12/12/2020
Superb virtual training session, excellently presented. Every Practice, no matter how much they think they know, should attend.
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Review by Christina, Group Business Manager in Portsmouth on 18th August 2020
I started with no idea what a PAI was but following the webinar I now feel I can carry out an audit. It was time very well spent! Many thanks
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Review by Jayne, Practice Manager in Haywards Heath on 14th July 2020
This was one of the best training updates I have participated in during my 8 years as an assistant practice manager at a fairly large practice. Very informative. Thank you so much
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Review by Laura, Assistant Practice Manager in Essex on 30th April 2020
Just as things were going to plan with Ash Lane Consulting we were hit with these uncertain times and social distancing became our daily routine with more and more of us reverting to working from home. The day to day job still needed to be done and what better way to continue our journey in financially improving our PPA claiming with the valuable knowledgeable, assistance and support from Tracy and Richard, in which they had to quickly adapt to remote working. I'm delighted to say that Tracy and Richard were able to continue to deliver their services and training entirely remotely with me, with the added benefit of being more flexible about the timings of when we worked together to fit around the demands of my schedule. All in all great team and great service to which I would highly recommend either by face to face consultation or remote working.
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Review by Marie, Practice Manager in Christchurch on 21st April 2020
Both Richard and Tracy were friendly, helpful and knowledgeable. It was a very worthwhile exercise to complete and I would have no hesitation in recommending Ash Lane Consulting.
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Review by Pam, Practice Manager in Nottingham on 30th December 2019
Ash Lane provide a really useful service. The process of training and delivery was good as was the subsequent support they provided
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Review by Stuart, Business Partner in Cambridge on 18th December 2019
Tracy was very thorough, professional and found us circa £30k in unclaimed items. As a Practice Manager you never have time to go through PPA claims so having Ash Lane to do this for us took the pain away.
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Review by Caroline, Practcice Manager in Shepperton on 18th December 2019
From the knowledge I gained on the PPA webinar I finally feel I fully understand how to get the information necessary to make a profit. Thank you so much
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Review by Julie, Finance Manager in Richmond on 2nd December 2019
Richard and Tracy reviewed our claims processes for us and we found it to be a hugely beneficial experience. Not only did it allow us to ensure that we are claiming correctly but we also were able to make historic claims for items we had missed.
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Review by Paul, Practice Manager in Bristol on 7th June 2019
We received an excellent service from Tracy and Richard. They analysed our systems and explained in clear terms what was good and where we could improve, providing easy to use spreadsheets when claiming in future.
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Review by Paul, Practice Manager in Sunderland on 15th November 2018
Very well presented and very informative. We came away from the workshop with a clear understanding of how we can certainly maximise our income!
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Review by Wendy, Practice Manager Advisor in Birmingham on 5th November 2018
I am delighted to be not just a customer, but a business 'partner' with Ash Lane Consulting. The working relationship means we can objectively look at what the practice does, analyse and critique it, and work together towards finding ways to improve what we do and
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Review by Martin, Business Manager in County Durham on 2nd November 2018
I attended a recent event regarding Personally administered items that Ash Lane provided.
This was one of the most rewarding training event I have attended I a very long time.
This saved our practice hundreds of pounds that had been unclaimed over the last 7 years.
The contact of the training was practice specific, easy to understand, and the trainers Richard and Tracy Hole were very knowledgeable and easy to talk to, I found them to be extremely helpful.
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Review by Alison, Practice Manager from South Tyneside on 2nd October 2018
We received an excellent, professional service from our PPA review which has given us peace of mind that we are maximising practice income and profit. Would highly recommend.
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Review by Allison, Practice Manager in Peterborough on 2nd July 2018
Excellent PAI review process; a real education for all concerned in the process from stock taking, ordering, reconciling receipts and ensuring we claim fully. We had several new members of staff involved in this process so we benefitted hugely from the overall review from start to finish. Our profits have definitely gone back up to what they were a few years ago. Am secretly hoping to improved on them, just waiting for our final accounts! Highly recommended.
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Review by Helen, Practice Manager in Exeter on 19th June 2018
Ash Lane found that recent steps taken by the practice had improved the accuracy of our claims process but we still had some issues and historically there were some significant problems. With the help of Tracy and her encyclopaedic knowledge of claimable items the practice has recovered over £40,000. Perhaps you may want to read that again, over £40,000! In this day and age when people talk about value for money it's often difficult to quantify. With Ash Lane it's a no-brainer.
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Review by Doug, Practice Manager in Fareham on 6th June 2018
Saved over £5,000 on my purchases! Just had a great review with Ash Lane Consulting regarding our savings through Surgery Network - I'm not getting commission honest - I'm just thrilled that they have saved me over £5,000 on my purchases from last year! They also did a PPA review to show where we were missing income. It's not often you find a company that actually makes you money! Flipping fabulous!
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Review by Emmy, PM in Wiltshire on 30th October 2017
With Ash Lane's help, we have for the first time been able to fully reconcile payments received from the PPA with px claims submitted. Both Tracy and Richard have an in depth knowledge of general practice and I would highly recommend their services
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Review by Andrea, PM in Glastonbury on 26th September 2017
We have recently signed up to The Surgery Network and within the first quarter the figures are showing that we have attained the savings that Ash Lane forecast before we joined
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Review by Andrea, PM in Glastonbury on 26th September 2017
Recently went to a seminar afternoon with Ash Lane Consulting. Very informative and really interesting. At last someone understands the PPA system.
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Review by Pam, PM in Norwich in 21st September 2017
We engaged Ash Lane to undertake a comprehensive audit of our PAI processes and reclaim missed income. Without their help we would never have achieved the end results, which have far outweighed the costs. We now also have a robust system in place for the future.
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Review by Marilyn, Healthcare Team Member in Exeter on 3rd August
Really useful, I have been in post for nearly 2 years and the PPA workshop was the first session I had seen about this complex subject, the trainer was a real expert in this and had clearly spent a huge amount time building up her knowledge , which those of us working in surgeries don’t have time to do !
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Review by Debbie, Assistant PM in Bristol on 28th July 2017
I have utilised the services of Ash Lane Consulting for over 6 years to improve the cost effectiveness and efficiency of purchasing and the reimbursement of Personally Administered Items (PAI). It is refreshing and rewarding to work so closely with such skilled, motivated, knowledgeable and professional people whose objectives mirror my own. Without doubt, I can confirm that the costs of engaging their services, are far outweighed by the results! Their professional skills allow me to concentrate on the areas of business management that I cannot or will not outsource. Tracy analysed our PAI income and undertook a review of the claiming process and implemented processed to ensure items were not missed. The financial impacts (from both increased income and reduced costs) have been substantial.
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Review by Christina, PM in Bournemouth on 28th July 2017
Using Surgery Network has enabled us to simplify our ordering process, free up time for clinical staff and improve our understanding and control of what we are ordering. The support and advice provided has also been excellent.
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Review by Kath, PM in Bristol on 28th July 2017
Ash Lane undertook an extensive review of our PPA work and gave very helpful feedback and advice. They have a great depth of knowledge and communicated this very well. The whole process was informative and extremely helpful. An excellent service which I would have no hesitancy in recommending.
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Review by Jenny, PM in Devon on 28th July 2017
As well as cost savings, ordering is so much easier using The Surgery Network system. We are now planning to switch medical supplies ordering to admin staff to free up the nursing team and enable more patient-contact time. Customer service is excellent and the regular reviews are reassuring. We strongly recommend the Surgery Network.
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Review by Peter, Management Support Assistant In Bristol on 28th July 2017