A Business Phone System You Control

Opening Hours: 8:30am-5:30pm, Mon - Fri
Operates: Nationwide
VTSL is a leading provider of cloud-based VoIP business phone systems and unified communications solutions to the UK & Ireland.
  • Telecoms Systems & Services


VTSL Hosted Communications

5 Nickols Walk


SW18 1BZ


+44 (0) 20 7078 3200


Increase Patient Access, Reduce Costs

GP Practices require a specific set of telephone features to effectively manage high inbound call volumes by a limited number of reception and administrative staff.  VTSL delivers a fully managed set of hosted telephony services that enable practices to effectively manage high inbound call volumes at an affordable price.  
VTSL provides flexible contract terms that are rarely, if ever, seen in the telecoms industry.  Additionally our GP customers have directly influenced the solution we offer, making many elements of our VTSL Healthcare solution truly purpose-designed.
Telecoms companies are notorious for their lack of customer service. Whether it is a mobile provider, local business telephony provider, or large telco, most people can relate to having spent a long time on hold, only to end up speaking to someone who can't actually help. VTSL does things differently.
When you call, you can speak directly to a master's degree educated engineer who will be familiar with your account. And if you do need an onsite visit, we will be there in a matter of hours in most cases. Our goal is to exceed your expectations: not only through outstanding, reliable telephony, but through exceptional support. 

Why Choose VTSL for Your GP Practice's Telephony

  • Over 7 years of experience working with GP practices and CCGs
  • Easy to use and implement 
  • Specifically deigned applications for GP practices: call queuing, call recording and wallboard 
  • Save money with all-inclusive per user packages  
  • Unrivaled service and guaranteed call quality 
  • Free training and support
  • Flexible terms & no upfront costs  

We will consult with you to understand your business better - how you use telephony and what you need. Our experts will review your current service and explain the benefits of moving to VTSL. To find out more get a quote here. 

Other company information
Full Company Name:VTSL Hosted Communications
UK Company Number:02705136
Listed in the following categories:
Telecoms Systems & Services (Services → Telecoms)
Recent Reviews
- Add Review

Practice Manager Reviews:
We are extremely happy with the telephone service provided by VTSL. The support team are always so helpful, whenever we have a query they resolve it within two minutes. I would highly recommend them to GP Practices or any offices.
Verified Review
Review by Shazada, PM in London on 10th September 2018
Absolutely first class. The service from start to finish has been excellent form Richard, Clare and all the team. The portal is brilliant and the fact that changes can be made so easily is fantastic.
Verified Review
Review by Caroline, Practice Manager in Eltham
We have just moved to VTSL. Installation went very well and there was no downtime. Our contract manager Lee Zweig has been amazing, he has been proactive and extremely helpful.
There has been a need to telephone the support desk on a few occasion for minor things and a guy called Alban has been nothing but accommodating to even the most simple of requests and nothing has been too much trouble. The telephone system is very up to date and easy to use. All in all we are very happy customers.
Verified Review
Review by Jane, PM in Surrey on 27th June 2018
Tom and the Team at VTSL have been amazing. They were very quick to install our new system and Betsy attentive to our needs and questions. Patients report a much better telephone system, they feel more informed about their queuing and there is never an engaged tone.

We’ve also been able to really measure our activity with the brilliant dashboard that’s standard on the package. That’s inbound and outbound calls too.

Lastly we’ve found VTSL to be great value and well worth the small investment that’s made a big difference to our patients and staff.
Verified Review
Review by Fahmeda, Practice Manager in Middlesex on 23rd May 2018
Really helpful, easy to contact, made transition from previous phone provider very easy. Good value for money - would definitely recommend
Verified Review
Review by Sarah, PM in Surrey on 8th May 2018

Please note, we only accept reviews from Practice Managers, GPs and surgery staff.

  1 star 2 stars 3 stars 4 stars 5 stars
  • Click stars to rate
Only your first name will be published next to your review, never your full name or your practice name.
Your email address will not be made public and will not be used for marketing purposes.