VTSL

Award-winning provider offering GPs a complete solution that includes remote working and clinical systems integration

Opening Hours: 8:30am-5:30pm, Mon - Fri
Operates: Nationwide
VTSL is a leading provider of cloud-based VoIP business phone systems and unified communications solutions to the UK & Ireland.
  • Call Recording
  • Telecoms Systems & Services
  • Internet & Wifi Services
VTSL

Address:

VTSL

5 Nickols Walk

London

SW18 1BZ

Telephone:

+44 (0) 20 7078 3200

Website:

Better patient access. Easy-to-use technology. Remote working capabilities. Clinical systems integration. With VTSL’s GP Cloud Voice, surgeries can effortlessly use technology to work smarter. Admin time is reduced, patient access is increased, and costs are lowered.

GP Cloud Voice was designed using input from surgery managers, receptionists and doctors, making it a uniquely helpful solution for addressing the needs you face day-to-day. Plus, as a cloud service, GP Cloud Voice is automatically updated by our developers and engineers to ensure you always are working with the most modern technology.

GP Cloud Voice offers you the following benefits:

Patient Access

Handle inbound calls more efficiently, providing accurate messaging to patients and streamlining all methods of inbound communication.

Productivity Management

Help managers improve the efficiency and quality of their team, as well as to help educate patients on the best times and means of contacting the surgery.

Integrations

Automate regular tasks such as looking up records, dialling patients and booking appointments. Integrations quicken interactions for patients, whilst freeing up time for staff.

Flexible Working 

Allow doctors and receptionists to work from home, just as if they were at the surgery. They can use their mobile to make & receive calls from the surgery number, as well as transfer and conference calls just using an extension.

Network Management

Part of having excellent cloud telephony is reliant on having excellent connectivity and network management. With VTSL, we ensure we can deliver a consistently high level of service to GP practices because we start with their network.

Financial Security & Cost Savings

VTSL allows you to switch with no costs up front, and predictable per-user monthly billing. We also offer flexible terms almost unheard of in the telecoms industry.

We are an award-winning private telecoms carrier currently serving GP practices and Federations across the UK & Ireland. We are customer service obsessed and have amongst the best SLAs in the industry. Please see our website to learn more. Or get a quote by clicking here.

Recent Reviews
review-icon
5 9 Review(s)
- Add Review

Practice Manager Reviews:
VTSL
VTSL - by , 04 June, 2020
5 5stars
Dan has been very helpful to ensure we getting the most out of VTSL both with training on existing a newer features. Always deals with any queries we may have very swiftly. Very good aftercare service
Rating
Dan has been very helpful to ensure we getting the most out of VTSL both with training on existing a newer features. Always deals with any queries we may have very swiftly. Very good aftercare service
Verified Review
Review by Ross, Deputy PM in Surrey on 04/06/2020
VTSL
VTSL - by , 12 May, 2020
5 5stars
Lee and the team have provided us with a flexible, cost effective system that meets our needs by enabling both the clinical and admin teams to hot desk and work from home with ease. They have been responsive to requests, are quick to deal with any issues, and are always looking at ways of developing the system to support practices. Based on our experience with them we have already recommended them to local practices and to our GP federation, with whom they are now working to roll out a federation-wide system to further increase flexible working locally.
Rating
Lee and the team have provided us with a flexible, cost effective system that meets our needs by enabling both the clinical and admin teams to hot desk and work from home with ease. They have been responsive to requests, are quick to deal with any issues, and are always looking at ways of developing the system to support practices. Based on our experience with them we have already recommended them to local practices and to our GP federation, with whom they are now working to roll out a federation-wide system to further increase flexible working locally.
Verified Review
Review by Alison, Practice Manager in London on 11th May 2020
VTSL
VTSL - by , 08 May, 2020
5 5stars
Dan was fantastic, helped explain the setting up of our call board. I was very skeptical about moving to VTSL and held off for a year. But they have been amazing especially during this pandemic! Thank you to Dan/Lee and team.
Rating
Dan was fantastic, helped explain the setting up of our call board. I was very skeptical about moving to VTSL and held off for a year. But they have been amazing especially during this pandemic! Thank you to Dan/Lee and team.
Verified Review
Review by Nacima, Practice Manager in Surrey on 8th May 2020
VTSL
VTSL - by , 04 May, 2020
5 5stars
I found very Dan to be helpful. Excellent service. they are always prompt with replying to emails and voice messages if you can't get through straight away
Rating
I found very Dan to be helpful. Excellent service. they are always prompt with replying to emails and voice messages if you can't get through straight away
Verified Review
Review by Surinder, Practice Manager in London on 4th May 2020
VTSL
VTSL - by , 10 September, 2018
5 5stars
We are extremely happy with the telephone service provided by VTSL. The support team are always so helpful, whenever we have a query they resolve it within two minutes. I would highly recommend them to GP Practices or any offices.
Rating
We are extremely happy with the telephone service provided by VTSL. The support team are always so helpful, whenever we have a query they resolve it within two minutes. I would highly recommend them to GP Practices or any offices.
Verified Review
Review by Shazada, PM in London on 10th September 2018
VTSL - by , 28 June, 2018
5 5stars
Absolutely first class. The service from start to finish has been excellent form Richard, Clare and all the team. The portal is brilliant and the fact that changes can be made so easily is fantastic.
Rating
Absolutely first class. The service from start to finish has been excellent form Richard, Clare and all the team. The portal is brilliant and the fact that changes can be made so easily is fantastic.
Verified Review
Review by Caroline, Practice Manager in Eltham
VTSL - by , 27 June, 2018
5 5stars
We have just moved to VTSL. Installation went very well and there was no downtime. Our contract manager Lee Zweig has been amazing, he has been proactive and extremely helpful.
There has been a need to telephone the support desk on a few occasion for minor things and a guy called Alban has been nothing but accommodating to even the most simple of requests and nothing has been too much trouble. The telephone system is very up to date and easy to use. All in all we are very happy customers.
Rating
We have just moved to VTSL. Installation went very well and there was no downtime. Our contract manager Lee Zweig has been amazing, he has been proactive and extremely helpful.
There has been a need to telephone the support desk on a few occasion for minor things and a guy called Alban has been nothing but accommodating to even the most simple of requests and nothing has been too much trouble. The telephone system is very up to date and easy to use. All in all we are very happy customers.
Verified Review
Review by Jane, PM in Surrey on 27th June 2018
VTSL - by , 23 May, 2018
5 5stars
Tom and the Team at VTSL have been amazing. They were very quick to install our new system and Betsy attentive to our needs and questions. Patients report a much better telephone system, they feel more informed about their queuing and there is never an engaged tone.

We’ve also been able to really measure our activity with the brilliant dashboard that’s standard on the package. That’s inbound and outbound calls too.

Lastly we’ve found VTSL to be great value and well worth the small investment that’s made a big difference to our patients and staff.
Rating
Tom and the Team at VTSL have been amazing. They were very quick to install our new system and Betsy attentive to our needs and questions. Patients report a much better telephone system, they feel more informed about their queuing and there is never an engaged tone.

We’ve also been able to really measure our activity with the brilliant dashboard that’s standard on the package. That’s inbound and outbound calls too.

Lastly we’ve found VTSL to be great value and well worth the small investment that’s made a big difference to our patients and staff.
Verified Review
Review by Fahmeda, Practice Manager in Middlesex on 23rd May 2018
VTSL - by , 08 May, 2018
4 5stars
Really helpful, easy to contact, made transition from previous phone provider very easy. Good value for money - would definitely recommend
Rating
Really helpful, easy to contact, made transition from previous phone provider very easy. Good value for money - would definitely recommend
Verified Review
Review by Sarah, PM in Surrey on 8th May 2018

Please note, we only accept reviews from Practice Managers, GPs and surgery staff.

  1 star 2 stars 3 stars 4 stars 5 stars
Rating
  • Click stars to rate
Only your first name will be published next to your review, never your full name or your practice name.
Your email address will not be made public and will not be used for marketing purposes.