swcomms

Innovative, trusted, single solution provider

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Opening Hours: 8.00am - 6.00pm, Mon - Fri
Operates: Nationwide
We specialise in providing GP surgeries with the communications tools they need to meet patients’ needs, to streamline everyday tasks and to find cost savings. Our experts have been working with GP surgeries since our inception in 1983 and latterly multi-site doctors’ groups, federations, localities and CCGs
Code Of Practice Approved
  • New Suppliers
  • Call Recording
  • Telecoms Systems & Services
  • Internet & Wifi Services

Address:

swcomms

South West Communications Group Ltd

Communications House

Moor Lane

Sowton

Exeter

EX2 7JF

Telephone:

0800 054 6789

Website:

We are pioneering cost-saving interventions in general practice with the deployment of cloud-hosted telephone systems that can cope with the push for enhanced patient access. This does not mean GP surgeries need to incur capital expenditure but there is a high probability practice running costs will be reduced due to free calls, cheaper line rentals and inclusive ongoing support and software updates that existing or replacement traditional telephone systems simply do not offer.

A cloud-hosted telephone system, built for the general practice market, allows GP surgeries to:
 

  • Control call volumes daily depending on staff resources
  • Provide intelligent real-time information to waiting callers
  • Improve external line access for patient services, e.g. telephone triage
  • Rely on calls being recorded
  • Trace and report on any incoming or outgoing calls
  • Link directly to medical systems, e.g. SystmOne, EMIS, Patient Partner
  • Offer patients video consultations
More than 90% of GP surgeries who have switched to a cloud-hosted telephone system, have reduced expenditure and improved patient access. 

For a no-hassle, straight-talking view, contact swcomms free on 0800 054 6789 or email us and we will call you back to discuss the benefits of general practice telephony.

Other company information
Email:health@swcomms.co.uk
Fax:01392 360011
Established:1983
Full Company Name:swcomms
Listed in the following categories:
New Suppliers
Call Recording
Telecoms Systems & Services
Internet & Wifi Services
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Recent Reviews
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25 Review(s)

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Practice Manager Reviews:
swcomms
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I have found the service that SW Comms offer to be to a very high standard and our Customer Manager, Phil, is particularly efficient and no problem seems to big or small for him, on the few occasions we have contacted him.
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Review by Kevin, Practice Manager in Gloucester on 8th December 2019
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We had a really great experience with SWComms whilst changing to a more modern phone system. Everyone we had contact with was really helpful, knowledgeable, and relatable. The training provided was outstanding, and the communication throughout the project was good.
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Review by Ryan, Assistant Practice Manager in Dorset on 1st November 2019
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I would recommend SWComms to any practice manager thinking about switching or updating their telephone system. We switched to SWComms as part of our relocation into a new purpose-built medical centre and are so glad that we chose them.
We did not know what we really needed when we first approached SWComms. Their advisor listened to our needs and made a number of recommendations for us which we accepted in their entirety. His experience and advice was invaluable.
Our whole relocation had many challenges and problems. One of the only aspects which went really well was the installation of our phone system. This was thanks to the meticulously project management and support which they provided. Once the order was placed with SWComms was placed they dealt with everything and overcame many of the significant problems which we faced. T
Our ‘Go-Live’ date could not have gone any better. It was seamless without a single call being missed. We had brilliant support on the first few days in our new medical centre and have continued to receive this support ever since.
We have just seen the results from the 2019 GP Patient Survey. Our call handling has gone from one of the worst in our CCG to one of the best. SWComms have helped us to achieve this improvement by providing us with such a good system.
I would recommend any Practice Manager who is thinking about upgrading their phone system or is relocating to at least ask SWComms to provide a quote.
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Review by Richard, Practice Manager in Gloucestershire on 19th July 2019
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We think that overall the system is efficient and works well. We have much more control over it and the calls are clearer and the recording and statistics are really helpful. The cost was excellent and meant we could go ahead with a new system. The actual instalment was good and caused limited disruption and the training for the users was good.
We think that the ‘super users’ would have benefitted from more training – possibly with a visit a month or so later once they had experience of using the system and could use real examples for training opportunities. Overall I think it has been a great improvement for minimal cost and disruption. When we have had to call in faults and problems these have been dealt with very courteously and efficiently.
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Review by Stef, Practice Manager in Somerset on 19th July 2019
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Great communication during sale and set up plus engineer and trainer were excellent during go live. Very happy with the new system and post sale support
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Review by Maddy, IT Manager in Gosport on 29th April 2019
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We have recently switched to SW Comms from a very old and outdated phone system. The switching process was smooth with little disruption to our systems. The engineer and trainer were extremely helpful and nothing was too much trouble. We have only been live with the new system for a week now but already we can see big improvements.
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Review by Shaun, Operations Manager in Hampshire on 10th April 2019
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Very happy with service and system works exactly as we were promised, aftercare service really good and staff very helpful. Slight lack of communication and clarity over billing issues which has been fed back.
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Review by Chloe, Reception Manager in Plymouth on 13th November 2018
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we had used SWcomms at our branch surgery for a few years and were really pleased when merging with another practice we found that we were able to use their cloud system to merge the branch and main surgeries.
The whole team were very helpful in the setting up at both sites and did everything within a timely process which did not effect all of the other issues which come with a merge
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Review by Alison, Practice Team Member in Farnborough on 8th November 2018
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As a practice we have been using SW Comms for the last 8 years, as a practice manager I have been using them for the last 15+. In all that time I have found their service to be outstanding. Nothing is too much trouble for them. They installed the Horizon hosted system for us 2 years ago in our main and branch surgeries and we haven't looked back. I would definitely recommend them to my fellow Practice Managers.
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Review by David, Practice Manager in Chobham on 8th November 2018
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We have dealt with South West Comms for nearly 20 years and the staff are fantastic! We have recently changed to the new system and the whole transfer was seamless. The after-sales service is excellent and I would wholeheartedly recommend the company and the product.
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Review by Sue, Practice Manager in Teignmouth on 2nd November 2018
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Recently moved to a Cloud based system, Stacey was our project manager, she was very good and efficient and guided us through the process. Transfer went well, a couple of small issues but these where rectified very quickly. They provided staff training and our trainer was very patient and didn't mind going over the same thing two or three times. If we have had any problems, the after care service has been very good in dealing with our issue.
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Review by Dawn, Practice Team Member in Devon on 24th September 2018
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We moved over to the Cloud Hosted system after having a very old system. From start to finish the whole process was managed professionally. The installation engineers, trainer and project manager were all excellent. I cannot fault the service at all and the new system is far superior to what we have had. Even the patients have commented with good feed back. Thank you to everyone who was involved - I would highly recommend the system to others needing to upgrade.
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Review by Angie, Practice Manager in Southampton on 24th September 2018
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Literally cannot fault the staff and company from start to finish. They were able to match our needs with no problem at all. Incredibly helpful, informative and cost efficient. Thanks swcomms, top work!
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Review by Ben, Systems and Operations Lead in Tiverton on 20th September 2018
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We have recently moved over to the new Cloud-hosted telephone system. The transition went extremely well with the support of Chris the engineer who was calm and extremely knowledgeable, Stacey the Projection Manager always responded immediately to any queries and Kay the trainer who pitched her training to all the different staff perfectly. I would like to say a big thank you as some staff were very concerned with change but they have all embraced the new system because of the support given by the team from South West Comms.
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Review by Sally, Assistant Practice Manager in Bristol on 12th September 2018
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Our expanding practice area and additional sites gave cause to review our telephone system, which was originally supplied by South West Comms, with a view to moving to a cloud hosted system. We were provided with very competitive pricing, extensive training and support package by South West Comms and therefore remained with the team. Can't rate them highly enough from project management, installation, training and aftercare, tailoring the system to our requirements.
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Review by Sara, PM in Bude on 5th September 2018
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Recently switched to their cloud based system from an ancient system (also with SWComms).
Installation was excellent, totally understood how it worked in GP surgeries and were more than happy to work around clinics and patients. Transfer and number porting happened quickly with only a tiny disruption. Whole team were excellent and friendly, after care so far as been great. Would definitely recommend.
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Review by Will, Operations Manager in Teignmouth on 4th September 2018
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SWCOMMS have been the most customer orientated telecoms company I have ever had the pleasure of working with. They have a state of the art demo room at their head office in Exeter, filled with the latest technology ranging from Cisco Meraki to the new Gamma Horizon system.

The reason we use SWCOMMS is firstly the reasonable price they offer but also their outstanding flexibility to tailor a package to suit our needs. The team are always helpful and quick with their responses.

A great company all round and I highly recommend. (If you can try get Philip Thomas, an outstanding Account Manager)
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Review by Andrew, IT manager in Exeter on 30th September 2018
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Changing from our old telecoms provider to swcomms was easy, the transfer was well managed by swcomms, training provided matched our needs and despite having a better system we saved a lot of money.
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Review by Colin, Practice Team Member in Wiltshire on 21st August 2018
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When our provided telecoms contract ended, we had the opportunity to look around at suppliers to compare them, even though one was favoured by our CCG. SW Comms was able to better them for capability and price. We had a few hiccups on the way, but nearly 4 months in and feedback from staff and patients has been very good - we're delighted!!
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Review by Jon, Practice Manager in Bristol on 8th August 2018
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We have moved our telephony to a hosted solution. It has cost no more than the existing system it replaced. Moreover it has ensured we have a robust business continuity plan for telephony.
I am happy to recommend the team at SW Comms
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Review by Andy, Practice Manager in Hampshire on 8th August 2018
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We have recently updated our phone system to South West Comms and have found them exceptional in all areas, from coming down and installing, through to training and to aftercare. They are easy to speak with if we have any problems and help us to resolve any issues.
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Review by Sarah , Medical Secretary in Penzance on 7th August 2018
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Excellent service installing our new cloud telephony solution. Very helpful engineers and trainers who came to the practice. They answered all our queries in a cheerful manner with straightforward language we could understand. I would highly recommend them.
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Review by Lyn, Practice Manager in Essex on 7th August 2018
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We have been with South West Comms for about 16 years and recently decided to update our Alcatel telephone system to a new Polycom. South West Comms carried out the whole changeover seamlessly, The new system training was excellent and the SWComms installers were great. I would recommend using SWComms for your new telephone system.
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Review by Susan, Practice Manager in Teignmouth on 26th July 2018
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Really excellent service. The support is first rate. On the rare occasions when we have needed help due to a system issue I have emailed, been contacted and had a engineer visit arranged all in the space of a morning! The engineers and helpline are experts and approachable and I have always been very impressed by the whole company.
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Review by James, Practice Manager in Poole
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SW Comms were chosen from a number of contractors to undertake a large installation for us covering surgeries providing for nearly 30k patients, and with branches spread over approx 8 miles. They were chosen due to the future-proofing that they could offer, vfm and reputation, as well as other factors. It was a complex installation for many reasons, but I was helped by a great Project Manager at SW Comms throughout who was accessible and sensible. Occasionally even funny, but probably not that funny tbh!! The installation itself was very well managed and we received excellent training and ongoing customer service is also excellent. I definitely recommend SW Comms.
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Review by Claire, Practice Manager in Dorset on 23rd June 2018

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