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swcomms
Innovative, trusted, single solution provider

Address:
swcommsSouth West Communications Group Ltd
Communications House
Moor Lane
Sowton
Exeter
EX2 7JF
Telephone:
0800 054 6789Website:
www.swcomms.co.ukWe are pioneering cost-saving interventions in general practice with the deployment of cloud-hosted telephone systems that can cope with the push for enhanced patient access. This does not mean GP surgeries need to incur capital expenditure but there is a high probability practice running costs will be reduced due to free calls, cheaper line rentals and inclusive ongoing support and software updates that existing or replacement traditional telephone systems simply do not offer.
A cloud-hosted telephone system, built for the general practice market, allows GP surgeries to:
- Control call volumes daily depending on staff resources
- Provide intelligent real-time information to waiting callers
- Improve external line access for patient services, e.g. telephone triage
- Rely on calls being recorded
- Trace and report on any incoming or outgoing calls
- Link directly to medical systems, e.g. SystmOne, EMIS, Patient Partner
- Offer patients video consultations
For a no-hassle, straight-talking view, contact swcomms free on 0800 054 6789 or email us and we will call you back to discuss the benefits of general practice telephony.
Email: | [email protected] |
---|---|
Fax: | 01392 360011 |
Established: | 1983 |
Full Company Name: | swcomms |

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swcomms - by Sam, Practice Manager in Exeter on 2nd March 2020, 02 March, 20205 5starsHave used SW Comms for many years and switched to their cloud based system a few years ago. Very happy with service provided - whenever we do have issues (not very often!) they are quick to respond - would have no hesitation in recommending them to other practices.
Rating Have used SW Comms for many years and switched to their cloud based system a few years ago. Very happy with service provided - whenever we do have issues (not very often!) they are quick to respond - would have no hesitation in recommending them to other practices.Have used SW Comms for many years and switched to their cloud based system a few years ago. Very happy with service provided - whenever we do have issues (not very often!) they are quick to respond - would have no hesitation in recommending them to other practices.Verified ReviewReview by Sam, Practice Manager in Exeter on 2nd March 2020 -
swcomms - by Anna, Practice Manager in South Brent on 25th February 2020, 25 February, 20204 5starsThis practice has relied on South West Communications for many years. I have always found them to be particularly helpful and supportive with a very quick turnaround for support. I think having a local company has also been a great advantage. They have been very encouraging and non pushy about upgrading to new systems!
Rating This practice has relied on South West Communications for many years. I have always found them to be particularly helpful and supportive with a very quick turnaround for support. I think having a local company has also been a great advantage. They have been very encouraging and non pushy about upgrading to new systems!This practice has relied on South West Communications for many years. I have always found them to be particularly helpful and supportive with a very quick turnaround for support. I think having a local company has also been a great advantage. They have been very encouraging and non pushy about upgrading to new systems!Verified ReviewReview by Anna, Practice Manager in South Brent on 25th February 2020 -
swcomms - by Tracy, Practice Manager in Wiltshire on 24th February 2020, 23 February, 20205 5starsSW Comms are a brilliant company. The sales person explained everything. We had Stacey who oversaw everything. The engineers did a site visit and sorted out any potential issues. They spotted a problem with the installation and fixed it immediately. Training was made easy for the staff. They even helped us get out of our existing telephone contract. Excellent professional company. Highly recommend them.
Rating SW Comms are a brilliant company. The sales person explained everything. We had Stacey who oversaw everything. The engineers did a site visit and sorted out any potential issues. They spotted a problem with the installation and fixed it immediately. Training was made easy for the staff. They even helped us get out of our existing telephone contract. Excellent professional company. Highly recommend them.SW Comms are a brilliant company. The sales person explained everything. We had Stacey who oversaw everything. The engineers did a site visit and sorted out any potential issues. They spotted a problem with the installation and fixed it immediately. Training was made easy for the staff. They even helped us get out of our existing telephone contract. Excellent professional company. Highly recommend them.Verified ReviewReview by Tracy, Practice Manager in Wiltshire on 24th February 2020 -
swcomms - by Jon, Practice Manager in Bristol on 3rd February 2020, 03 February, 20205 5starsWhen everyone else was going with an alternative provider, we selected SW Comms because their offer was better in terms of both capability and cost. We haven't looked back!! Well worth contacting them when you are looking for a new system.
Rating When everyone else was going with an alternative provider, we selected SW Comms because their offer was better in terms of both capability and cost. We haven't looked back!! Well worth contacting them when you are looking for a new system.When everyone else was going with an alternative provider, we selected SW Comms because their offer was better in terms of both capability and cost. We haven't looked back!! Well worth contacting them when you are looking for a new system.Verified ReviewReview by Jon, Practice Manager in Bristol on 3rd February 2020 -
swcomms - by Kevin, Practice Manager in Hampshire on 8th December 2019, 09 December, 20195 5starsI have found the service that SW Comms offer to be to a very high standard and our Customer Manager, Phil, is particularly efficient and no problem seems to big or small for him, on the few occasions we have contacted him.
Rating I have found the service that SW Comms offer to be to a very high standard and our Customer Manager, Phil, is particularly efficient and no problem seems to big or small for him, on the few occasions we have contacted him.I have found the service that SW Comms offer to be to a very high standard and our Customer Manager, Phil, is particularly efficient and no problem seems to big or small for him, on the few occasions we have contacted him.Verified ReviewReview by Kevin, Practice Manager in Hampshire on 8th December 2019 -
swcomms - by Ryan, Assistant Practice Manager in Dorset on 1st November 2019, 01 November, 20195 5starsWe had a really great experience with SWComms whilst changing to a more modern phone system. Everyone we had contact with was really helpful, knowledgeable, and relatable. The training provided was outstanding, and the communication throughout the project was good.
Rating We had a really great experience with SWComms whilst changing to a more modern phone system. Everyone we had contact with was really helpful, knowledgeable, and relatable. The training provided was outstanding, and the communication throughout the project was good.We had a really great experience with SWComms whilst changing to a more modern phone system. Everyone we had contact with was really helpful, knowledgeable, and relatable. The training provided was outstanding, and the communication throughout the project was good.Verified ReviewReview by Ryan, Assistant Practice Manager in Dorset on 1st November 2019 -
swcomms - by Richard, Practice Manager in Gloucestershire on 19th July 2019, 20 July, 20195 5starsI would recommend SWComms to any practice manager thinking about switching or updating their telephone system. We switched to SWComms as part of our relocation into a new purpose-built medical centre and are so glad that we chose them.
We did not know what we really needed when we first approached SWComms. Their advisor listened to our needs and made a number of recommendations for us which we accepted in their entirety. His experience and advice was invaluable.
Our whole relocation had many challenges and problems. One of the only aspects which went really well was the installation of our phone system. This was thanks to the meticulously project management and support which they provided. Once the order was placed with SWComms was placed they dealt with everything and overcame many of the significant problems which we faced. T
Our ‘Go-Live’ date could not have gone any better. It was seamless without a single call being missed. We had brilliant support on the first few days in our new medical centre and have continued to receive this support ever since.
We have just seen the results from the 2019 GP Patient Survey. Our call handling has gone from one of the worst in our CCG to one of the best. SWComms have helped us to achieve this improvement by providing us with such a good system.
I would recommend any Practice Manager who is thinking about upgrading their phone system or is relocating to at least ask SWComms to provide a quote.
Rating I would recommend SWComms to any practice manager thinking about switching or updating their telephone system. We switched to SWComms as part of our relocation into a new purpose-built medical centre and are so glad that we chose them.I would recommend SWComms to any practice manager thinking about switching or updating their telephone system. We switched to SWComms as part of our relocation into a new purpose-built medical centre and are so glad that we chose them.
We did not know what we really needed when we first approached SWComms. Their advisor listened to our needs and made a number of recommendations for us which we accepted in their entirety. His experience and advice was invaluable.
Our whole relocation had many challenges and problems. One of the only aspects which went really well was the installation of our phone system. This was thanks to the meticulously project management and support which they provided. Once the order was placed with SWComms was placed they dealt with everything and overcame many of the significant problems which we faced. T
Our ‘Go-Live’ date could not have gone any better. It was seamless without a single call being missed. We had brilliant support on the first few days in our new medical centre and have continued to receive this support ever since.
We have just seen the results from the 2019 GP Patient Survey. Our call handling has gone from one of the worst in our CCG to one of the best. SWComms have helped us to achieve this improvement by providing us with such a good system.
I would recommend any Practice Manager who is thinking about upgrading their phone system or is relocating to at least ask SWComms to provide a quote.
We did not know what we really needed when we first approached SWComms. Their advisor listened to our needs and made a number of recommendations for us which we accepted in their entirety. His experience and advice was invaluable.
Our whole relocation had many challenges and problems. One of the only aspects which went really well was the installation of our phone system. This was thanks to the meticulously project management and support which they provided. Once the order was placed with SWComms was placed they dealt with everything and overcame many of the significant problems which we faced. T
Our ‘Go-Live’ date could not have gone any better. It was seamless without a single call being missed. We had brilliant support on the first few days in our new medical centre and have continued to receive this support ever since.
We have just seen the results from the 2019 GP Patient Survey. Our call handling has gone from one of the worst in our CCG to one of the best. SWComms have helped us to achieve this improvement by providing us with such a good system.
I would recommend any Practice Manager who is thinking about upgrading their phone system or is relocating to at least ask SWComms to provide a quote.
Verified ReviewReview by Richard, Practice Manager in Gloucestershire on 19th July 2019 -
swcomms - by Stef, Practice Manager in Somerset on 19th July 2019, 19 July, 20195 5starsWe think that overall the system is efficient and works well. We have much more control over it and the calls are clearer and the recording and statistics are really helpful. The cost was excellent and meant we could go ahead with a new system. The actual instalment was good and caused limited disruption and the training for the users was good.
We think that the ‘super users’ would have benefitted from more training – possibly with a visit a month or so later once they had experience of using the system and could use real examples for training opportunities. Overall I think it has been a great improvement for minimal cost and disruption. When we have had to call in faults and problems these have been dealt with very courteously and efficiently.Rating We think that overall the system is efficient and works well. We have much more control over it and the calls are clearer and the recording and statistics are really helpful. The cost was excellent and meant we could go ahead with a new system. The actual instalment was good and caused limited disruption and the training for the users was good.We think that overall the system is efficient and works well. We have much more control over it and the calls are clearer and the recording and statistics are really helpful. The cost was excellent and meant we could go ahead with a new system. The actual instalment was good and caused limited disruption and the training for the users was good.
We think that the ‘super users’ would have benefitted from more training – possibly with a visit a month or so later once they had experience of using the system and could use real examples for training opportunities. Overall I think it has been a great improvement for minimal cost and disruption. When we have had to call in faults and problems these have been dealt with very courteously and efficiently.
We think that the ‘super users’ would have benefitted from more training – possibly with a visit a month or so later once they had experience of using the system and could use real examples for training opportunities. Overall I think it has been a great improvement for minimal cost and disruption. When we have had to call in faults and problems these have been dealt with very courteously and efficiently.Verified ReviewReview by Stef, Practice Manager in Somerset on 19th July 2019 -
swcomms - by Maddy, IT Manager in Gosport on 29th April 2019, 29 April, 20195 5starsGreat communication during sale and set up plus engineer and trainer were excellent during go live. Very happy with the new system and post sale support
Rating Great communication during sale and set up plus engineer and trainer were excellent during go live. Very happy with the new system and post sale supportGreat communication during sale and set up plus engineer and trainer were excellent during go live. Very happy with the new system and post sale supportVerified ReviewReview by Maddy, IT Manager in Gosport on 29th April 2019 -
swcomms - by Shaun, Operations Manager in Hampshire on 10th April 2019, 11 April, 20195 5starsWe have recently switched to SW Comms from a very old and outdated phone system. The switching process was smooth with little disruption to our systems. The engineer and trainer were extremely helpful and nothing was too much trouble. We have only been live with the new system for a week now but already we can see big improvements.
Rating We have recently switched to SW Comms from a very old and outdated phone system. The switching process was smooth with little disruption to our systems. The engineer and trainer were extremely helpful and nothing was too much trouble. We have only been live with the new system for a week now but already we can see big improvements.We have recently switched to SW Comms from a very old and outdated phone system. The switching process was smooth with little disruption to our systems. The engineer and trainer were extremely helpful and nothing was too much trouble. We have only been live with the new system for a week now but already we can see big improvements.Verified ReviewReview by Shaun, Operations Manager in Hampshire on 10th April 2019 -
swcomms - by Chloe, Reception Manager in Plymouth on 13th November 2018, 13 November, 20185 5starsVery happy with service and system works exactly as we were promised, aftercare service really good and staff very helpful. Slight lack of communication and clarity over billing issues which has been fed back.
Rating Very happy with service and system works exactly as we were promised, aftercare service really good and staff very helpful. Slight lack of communication and clarity over billing issues which has been fed back.Very happy with service and system works exactly as we were promised, aftercare service really good and staff very helpful. Slight lack of communication and clarity over billing issues which has been fed back.Verified ReviewReview by Chloe, Reception Manager in Plymouth on 13th November 2018 -
swcomms - by Alison, Practice Team Member in Farnborough on 8th November 2018, 08 November, 20185 5starswe had used SWcomms at our branch surgery for a few years and were really pleased when merging with another practice we found that we were able to use their cloud system to merge the branch and main surgeries.
The whole team were very helpful in the setting up at both sites and did everything within a timely process which did not effect all of the other issues which come with a mergeRating we had used SWcomms at our branch surgery for a few years and were really pleased when merging with another practice we found that we were able to use their cloud system to merge the branch and main surgeries.we had used SWcomms at our branch surgery for a few years and were really pleased when merging with another practice we found that we were able to use their cloud system to merge the branch and main surgeries.
The whole team were very helpful in the setting up at both sites and did everything within a timely process which did not effect all of the other issues which come with a merge
The whole team were very helpful in the setting up at both sites and did everything within a timely process which did not effect all of the other issues which come with a mergeVerified ReviewReview by Alison, Practice Team Member in Farnborough on 8th November 2018 -
swcomms - by David, Practice Manager in Chobham on 8th November 2018, 08 November, 20185 5starsAs a practice we have been using SW Comms for the last 8 years, as a practice manager I have been using them for the last 15+. In all that time I have found their service to be outstanding. Nothing is too much trouble for them. They installed the Horizon hosted system for us 2 years ago in our main and branch surgeries and we haven't looked back. I would definitely recommend them to my fellow Practice Managers.
Rating As a practice we have been using SW Comms for the last 8 years, as a practice manager I have been using them for the last 15+. In all that time I have found their service to be outstanding. Nothing is too much trouble for them. They installed the Horizon hosted system for us 2 years ago in our main and branch surgeries and we haven't looked back. I would definitely recommend them to my fellow Practice Managers.As a practice we have been using SW Comms for the last 8 years, as a practice manager I have been using them for the last 15+. In all that time I have found their service to be outstanding. Nothing is too much trouble for them. They installed the Horizon hosted system for us 2 years ago in our main and branch surgeries and we haven't looked back. I would definitely recommend them to my fellow Practice Managers.Verified ReviewReview by David, Practice Manager in Chobham on 8th November 2018 -
swcomms - by Sue, Practice Manager in Teignmouth on 2nd November 2018, 02 November, 20185 5starsWe have dealt with South West Comms for nearly 20 years and the staff are fantastic! We have recently changed to the new system and the whole transfer was seamless. The after-sales service is excellent and I would wholeheartedly recommend the company and the product.
Rating We have dealt with South West Comms for nearly 20 years and the staff are fantastic! We have recently changed to the new system and the whole transfer was seamless. The after-sales service is excellent and I would wholeheartedly recommend the company and the product.We have dealt with South West Comms for nearly 20 years and the staff are fantastic! We have recently changed to the new system and the whole transfer was seamless. The after-sales service is excellent and I would wholeheartedly recommend the company and the product.Verified ReviewReview by Sue, Practice Manager in Teignmouth on 2nd November 2018 -
swcomms - by Dawn, Practice Team Member in Devon on 24th September 2018, 24 September, 20185 5starsRecently moved to a Cloud based system, Stacey was our project manager, she was very good and efficient and guided us through the process. Transfer went well, a couple of small issues but these where rectified very quickly. They provided staff training and our trainer was very patient and didn't mind going over the same thing two or three times. If we have had any problems, the after care service has been very good in dealing with our issue.
Rating Recently moved to a Cloud based system, Stacey was our project manager, she was very good and efficient and guided us through the process. Transfer went well, a couple of small issues but these where rectified very quickly. They provided staff training and our trainer was very patient and didn't mind going over the same thing two or three times. If we have had any problems, the after care service has been very good in dealing with our issue.Recently moved to a Cloud based system, Stacey was our project manager, she was very good and efficient and guided us through the process. Transfer went well, a couple of small issues but these where rectified very quickly. They provided staff training and our trainer was very patient and didn't mind going over the same thing two or three times. If we have had any problems, the after care service has been very good in dealing with our issue.Verified ReviewReview by Dawn, Practice Team Member in Devon on 24th September 2018 -
swcomms - by Angie, Practice Manager in Southampton on 24th September 2018, 24 September, 20185 5starsWe moved over to the Cloud Hosted system after having a very old system. From start to finish the whole process was managed professionally. The installation engineers, trainer and project manager were all excellent. I cannot fault the service at all and the new system is far superior to what we have had. Even the patients have commented with good feed back. Thank you to everyone who was involved - I would highly recommend the system to others needing to upgrade.
Rating We moved over to the Cloud Hosted system after having a very old system. From start to finish the whole process was managed professionally. The installation engineers, trainer and project manager were all excellent. I cannot fault the service at all and the new system is far superior to what we have had. Even the patients have commented with good feed back. Thank you to everyone who was involved - I would highly recommend the system to others needing to upgrade.We moved over to the Cloud Hosted system after having a very old system. From start to finish the whole process was managed professionally. The installation engineers, trainer and project manager were all excellent. I cannot fault the service at all and the new system is far superior to what we have had. Even the patients have commented with good feed back. Thank you to everyone who was involved - I would highly recommend the system to others needing to upgrade.Verified ReviewReview by Angie, Practice Manager in Southampton on 24th September 2018 -
swcomms - by Ben, Systems and Operations Lead in Tiverton on 20th September 2018, 20 September, 20185 5starsLiterally cannot fault the staff and company from start to finish. They were able to match our needs with no problem at all. Incredibly helpful, informative and cost efficient. Thanks swcomms, top work!
Rating Literally cannot fault the staff and company from start to finish. They were able to match our needs with no problem at all. Incredibly helpful, informative and cost efficient. Thanks swcomms, top work!Literally cannot fault the staff and company from start to finish. They were able to match our needs with no problem at all. Incredibly helpful, informative and cost efficient. Thanks swcomms, top work!Verified ReviewReview by Ben, Systems and Operations Lead in Tiverton on 20th September 2018 -
swcomms - by Sally, Assistant Practice Manager in Bristol on 12th September 2018, 12 September, 20185 5starsWe have recently moved over to the new Cloud-hosted telephone system. The transition went extremely well with the support of Chris the engineer who was calm and extremely knowledgeable, Stacey the Projection Manager always responded immediately to any queries and Kay the trainer who pitched her training to all the different staff perfectly. I would like to say a big thank you as some staff were very concerned with change but they have all embraced the new system because of the support given by the team from South West Comms.
Rating We have recently moved over to the new Cloud-hosted telephone system. The transition went extremely well with the support of Chris the engineer who was calm and extremely knowledgeable, Stacey the Projection Manager always responded immediately to any queries and Kay the trainer who pitched her training to all the different staff perfectly. I would like to say a big thank you as some staff were very concerned with change but they have all embraced the new system because of the support given by the team from South West Comms.We have recently moved over to the new Cloud-hosted telephone system. The transition went extremely well with the support of Chris the engineer who was calm and extremely knowledgeable, Stacey the Projection Manager always responded immediately to any queries and Kay the trainer who pitched her training to all the different staff perfectly. I would like to say a big thank you as some staff were very concerned with change but they have all embraced the new system because of the support given by the team from South West Comms.Verified ReviewReview by Sally, Assistant Practice Manager in Bristol on 12th September 2018 -
swcomms - by Sara, PM in Bude on 5th September 2018, 05 September, 20185 5starsOur expanding practice area and additional sites gave cause to review our telephone system, which was originally supplied by South West Comms, with a view to moving to a cloud hosted system. We were provided with very competitive pricing, extensive training and support package by South West Comms and therefore remained with the team. Can't rate them highly enough from project management, installation, training and aftercare, tailoring the system to our requirements.
Rating Our expanding practice area and additional sites gave cause to review our telephone system, which was originally supplied by South West Comms, with a view to moving to a cloud hosted system. We were provided with very competitive pricing, extensive training and support package by South West Comms and therefore remained with the team. Can't rate them highly enough from project management, installation, training and aftercare, tailoring the system to our requirements.Our expanding practice area and additional sites gave cause to review our telephone system, which was originally supplied by South West Comms, with a view to moving to a cloud hosted system. We were provided with very competitive pricing, extensive training and support package by South West Comms and therefore remained with the team. Can't rate them highly enough from project management, installation, training and aftercare, tailoring the system to our requirements.Verified ReviewReview by Sara, PM in Bude on 5th September 2018 -
swcomms - by Will, Operations Manager in Teignmouth on 4th September 2018, 04 September, 20185 5starsRecently switched to their cloud based system from an ancient system (also with SWComms).
Installation was excellent, totally understood how it worked in GP surgeries and were more than happy to work around clinics and patients. Transfer and number porting happened quickly with only a tiny disruption. Whole team were excellent and friendly, after care so far as been great. Would definitely recommend.Rating Recently switched to their cloud based system from an ancient system (also with SWComms).Recently switched to their cloud based system from an ancient system (also with SWComms).
Installation was excellent, totally understood how it worked in GP surgeries and were more than happy to work around clinics and patients. Transfer and number porting happened quickly with only a tiny disruption. Whole team were excellent and friendly, after care so far as been great. Would definitely recommend.
Installation was excellent, totally understood how it worked in GP surgeries and were more than happy to work around clinics and patients. Transfer and number porting happened quickly with only a tiny disruption. Whole team were excellent and friendly, after care so far as been great. Would definitely recommend.Verified ReviewReview by Will, Operations Manager in Teignmouth on 4th September 2018 -
swcomms - by Andrew, IT manager in Exeter on 30th September 2018, 29 August, 20185 5starsSWCOMMS have been the most customer orientated telecoms company I have ever had the pleasure of working with. They have a state of the art demo room at their head office in Exeter, filled with the latest technology ranging from Cisco Meraki to the new Gamma Horizon system.
The reason we use SWCOMMS is firstly the reasonable price they offer but also their outstanding flexibility to tailor a package to suit our needs. The team are always helpful and quick with their responses.
A great company all round and I highly recommend. (If you can try get Philip Thomas, an outstanding Account Manager)Rating SWCOMMS have been the most customer orientated telecoms company I have ever had the pleasure of working with. They have a state of the art demo room at their head office in Exeter, filled with the latest technology ranging from Cisco Meraki to the new Gamma Horizon system.SWCOMMS have been the most customer orientated telecoms company I have ever had the pleasure of working with. They have a state of the art demo room at their head office in Exeter, filled with the latest technology ranging from Cisco Meraki to the new Gamma Horizon system.
The reason we use SWCOMMS is firstly the reasonable price they offer but also their outstanding flexibility to tailor a package to suit our needs. The team are always helpful and quick with their responses.
A great company all round and I highly recommend. (If you can try get Philip Thomas, an outstanding Account Manager)
The reason we use SWCOMMS is firstly the reasonable price they offer but also their outstanding flexibility to tailor a package to suit our needs. The team are always helpful and quick with their responses.
A great company all round and I highly recommend. (If you can try get Philip Thomas, an outstanding Account Manager)Verified ReviewReview by Andrew, IT manager in Exeter on 30th September 2018 -
swcomms - by Colin, Practice Team Member in Wiltshire on 21st August 2018, 21 August, 20185 5starsChanging from our old telecoms provider to swcomms was easy, the transfer was well managed by swcomms, training provided matched our needs and despite having a better system we saved a lot of money.
Rating Changing from our old telecoms provider to swcomms was easy, the transfer was well managed by swcomms, training provided matched our needs and despite having a better system we saved a lot of money.Changing from our old telecoms provider to swcomms was easy, the transfer was well managed by swcomms, training provided matched our needs and despite having a better system we saved a lot of money.Verified ReviewReview by Colin, Practice Team Member in Wiltshire on 21st August 2018 -
swcomms - by Jon, Practice Manager in Bristol on 8th August 2018, 08 August, 20184 5starsWhen our provided telecoms contract ended, we had the opportunity to look around at suppliers to compare them, even though one was favoured by our CCG. SW Comms was able to better them for capability and price. We had a few hiccups on the way, but nearly 4 months in and feedback from staff and patients has been very good - we're delighted!!
Rating When our provided telecoms contract ended, we had the opportunity to look around at suppliers to compare them, even though one was favoured by our CCG. SW Comms was able to better them for capability and price. We had a few hiccups on the way, but nearly 4 months in and feedback from staff and patients has been very good - we're delighted!!When our provided telecoms contract ended, we had the opportunity to look around at suppliers to compare them, even though one was favoured by our CCG. SW Comms was able to better them for capability and price. We had a few hiccups on the way, but nearly 4 months in and feedback from staff and patients has been very good - we're delighted!!Verified ReviewReview by Jon, Practice Manager in Bristol on 8th August 2018 -
swcomms - by Andy, Practice Manager in Hampshire on 8th August 2018, 08 August, 20185 5starsWe have moved our telephony to a hosted solution. It has cost no more than the existing system it replaced. Moreover it has ensured we have a robust business continuity plan for telephony.
I am happy to recommend the team at SW CommsRating We have moved our telephony to a hosted solution. It has cost no more than the existing system it replaced. Moreover it has ensured we have a robust business continuity plan for telephony.We have moved our telephony to a hosted solution. It has cost no more than the existing system it replaced. Moreover it has ensured we have a robust business continuity plan for telephony.
I am happy to recommend the team at SW Comms
I am happy to recommend the team at SW CommsVerified ReviewReview by Andy, Practice Manager in Hampshire on 8th August 2018 -
swcomms - by Sarah , Medical Secretary in Penzance on 7th August 2018, 08 August, 20185 5starsWe have recently updated our phone system to South West Comms and have found them exceptional in all areas, from coming down and installing, through to training and to aftercare. They are easy to speak with if we have any problems and help us to resolve any issues.
Rating We have recently updated our phone system to South West Comms and have found them exceptional in all areas, from coming down and installing, through to training and to aftercare. They are easy to speak with if we have any problems and help us to resolve any issues.We have recently updated our phone system to South West Comms and have found them exceptional in all areas, from coming down and installing, through to training and to aftercare. They are easy to speak with if we have any problems and help us to resolve any issues.Verified ReviewReview by Sarah , Medical Secretary in Penzance on 7th August 2018 -
swcomms - by Lyn, Practice Manager in Essex on 7th August 2018, 08 August, 20185 5starsExcellent service installing our new cloud telephony solution. Very helpful engineers and trainers who came to the practice. They answered all our queries in a cheerful manner with straightforward language we could understand. I would highly recommend them.
Rating Excellent service installing our new cloud telephony solution. Very helpful engineers and trainers who came to the practice. They answered all our queries in a cheerful manner with straightforward language we could understand. I would highly recommend them.Excellent service installing our new cloud telephony solution. Very helpful engineers and trainers who came to the practice. They answered all our queries in a cheerful manner with straightforward language we could understand. I would highly recommend them.Verified ReviewReview by Lyn, Practice Manager in Essex on 7th August 2018 -
swcomms - by Susan, Practice Manager in Teignmouth on 26th July 2018, 26 July, 20185 5starsWe have been with South West Comms for about 16 years and recently decided to update our Alcatel telephone system to a new Polycom. South West Comms carried out the whole changeover seamlessly, The new system training was excellent and the SWComms installers were great. I would recommend using SWComms for your new telephone system.
Rating We have been with South West Comms for about 16 years and recently decided to update our Alcatel telephone system to a new Polycom. South West Comms carried out the whole changeover seamlessly, The new system training was excellent and the SWComms installers were great. I would recommend using SWComms for your new telephone system.We have been with South West Comms for about 16 years and recently decided to update our Alcatel telephone system to a new Polycom. South West Comms carried out the whole changeover seamlessly, The new system training was excellent and the SWComms installers were great. I would recommend using SWComms for your new telephone system.Verified ReviewReview by Susan, Practice Manager in Teignmouth on 26th July 2018 -
swcomms - by James, Practice Manager in Poole, 05 July, 20185 5starsReally excellent service. The support is first rate. On the rare occasions when we have needed help due to a system issue I have emailed, been contacted and had a engineer visit arranged all in the space of a morning! The engineers and helpline are experts and approachable and I have always been very impressed by the whole company.
Rating Really excellent service. The support is first rate. On the rare occasions when we have needed help due to a system issue I have emailed, been contacted and had a engineer visit arranged all in the space of a morning! The engineers and helpline are experts and approachable and I have always been very impressed by the whole company.Really excellent service. The support is first rate. On the rare occasions when we have needed help due to a system issue I have emailed, been contacted and had a engineer visit arranged all in the space of a morning! The engineers and helpline are experts and approachable and I have always been very impressed by the whole company.Verified ReviewReview by James, Practice Manager in Poole -
swcomms - by Claire, Practice Manager in Dorset on 23rd June 2018, 23 June, 20185 5starsSW Comms were chosen from a number of contractors to undertake a large installation for us covering surgeries providing for nearly 30k patients, and with branches spread over approx 8 miles. They were chosen due to the future-proofing that they could offer, vfm and reputation, as well as other factors. It was a complex installation for many reasons, but I was helped by a great Project Manager at SW Comms throughout who was accessible and sensible. Occasionally even funny, but probably not that funny tbh!! The installation itself was very well managed and we received excellent training and ongoing customer service is also excellent. I definitely recommend SW Comms.
Rating SW Comms were chosen from a number of contractors to undertake a large installation for us covering surgeries providing for nearly 30k patients, and with branches spread over approx 8 miles. They were chosen due to the future-proofing that they could offer, vfm and reputation, as well as other factors. It was a complex installation for many reasons, but I was helped by a great Project Manager at SW Comms throughout who was accessible and sensible. Occasionally even funny, but probably not that funny tbh!! The installation itself was very well managed and we received excellent training and ongoing customer service is also excellent. I definitely recommend SW Comms.SW Comms were chosen from a number of contractors to undertake a large installation for us covering surgeries providing for nearly 30k patients, and with branches spread over approx 8 miles. They were chosen due to the future-proofing that they could offer, vfm and reputation, as well as other factors. It was a complex installation for many reasons, but I was helped by a great Project Manager at SW Comms throughout who was accessible and sensible. Occasionally even funny, but probably not that funny tbh!! The installation itself was very well managed and we received excellent training and ongoing customer service is also excellent. I definitely recommend SW Comms.Verified ReviewReview by Claire, Practice Manager in Dorset on 23rd June 2018
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