swcomms

Innovative, trusted, single solution provider

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Opening Hours: 8.00am - 6.00pm, Mon - Fri
Operates: Nationwide
We specialise in providing GP surgeries with the communications tools they need to meet patients’ needs, to streamline everyday tasks and to find cost savings. Our experts have been working with GP surgeries since our inception in 1983 and latterly multi-site doctors’ groups, federations, localities and CCGs
Code Of Practice Approved
  • New Suppliers
  • Call Recording
  • Telecoms Systems & Services
  • Internet & Wifi Services

Address:

swcomms

South West Communications Group Ltd

Communications House

Moor Lane

Sowton

Exeter

EX2 7JF

Telephone:
0800 054 6789

Website:

We are pioneering cost-saving interventions in general practice with the deployment of cloud-hosted telephone systems that can cope with the push for enhanced patient access. This does not mean GP surgeries need to incur capital expenditure but there is a high probability practice running costs will be reduced due to free calls, cheaper line rentals and inclusive ongoing support and software updates that existing or replacement traditional telephone systems simply do not offer.

A cloud-hosted telephone system, built for the general practice market, allows GP surgeries to:
 

  • Control call volumes daily depending on staff resources
  • Provide intelligent real-time information to waiting callers
  • Improve external line access for patient services, e.g. telephone triage
  • Rely on calls being recorded
  • Trace and report on any incoming or outgoing calls
  • Link directly to medical systems, e.g. SystmOne, EMIS, Patient Partner
  • Offer patients video consultations
More than 90% of GP surgeries who have switched to a cloud-hosted telephone system, have reduced expenditure and improved patient access. 

For a no-hassle, straight-talking view, contact swcomms free on 0800 054 6789 or email us and we will call you back to discuss the benefits of general practice telephony.

Other company information
Email:health@swcomms.co.uk
Fax:01392 360011
Established:1983
Full Company Name:swcomms
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Listed in the following categories:
New Suppliers
Call Recording
Telecoms Systems & Services
Internet & Wifi Services
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Recent Reviews
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14 Review(s)

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Practice Manager Reviews:
swcomms
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Literally cannot fault the staff and company from start to finish. They were able to match our needs with no problem at all. Incredibly helpful, informative and cost efficient. Thanks swcomms, top work!
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Review by Ben, Systems and Operations Lead in Tiverton on 20th September 2018
swcomms
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We have recently moved over to the new Cloud-hosted telephone system. The transition went extremely well with the support of Chris the engineer who was calm and extremely knowledgeable, Stacey the Projection Manager always responded immediately to any queries and Kay the trainer who pitched her training to all the different staff perfectly. I would like to say a big thank you as some staff were very concerned with change but they have all embraced the new system because of the support given by the team from South West Comms.
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Review by Sally, Assistant Practice Manager in Bristol on 12th September 2018
swcomms
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Our expanding practice area and additional sites gave cause to review our telephone system, which was originally supplied by South West Comms, with a view to moving to a cloud hosted system. We were provided with very competitive pricing, extensive training and support package by South West Comms and therefore remained with the team. Can't rate them highly enough from project management, installation, training and aftercare, tailoring the system to our requirements.
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Review by Sara, PM in Bude on 5th September 2018
swcomms
Rating
Recently switched to their cloud based system from an ancient system (also with SWComms).
Installation was excellent, totally understood how it worked in GP surgeries and were more than happy to work around clinics and patients. Transfer and number porting happened quickly with only a tiny disruption. Whole team were excellent and friendly, after care so far as been great. Would definitely recommend.
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Review by Will, Operations Manager in Teignmouth on 4th September 2018
swcomms
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SWCOMMS have been the most customer orientated telecoms company I have ever had the pleasure of working with. They have a state of the art demo room at their head office in Exeter, filled with the latest technology ranging from Cisco Meraki to the new Gamma Horizon system.

The reason we use SWCOMMS is firstly the reasonable price they offer but also their outstanding flexibility to tailor a package to suit our needs. The team are always helpful and quick with their responses.

A great company all round and I highly recommend. (If you can try get Philip Thomas, an outstanding Account Manager)
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Review by Andrew, IT manager in Exeter on 30th September 2018
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Changing from our old telecoms provider to swcomms was easy, the transfer was well managed by swcomms, training provided matched our needs and despite having a better system we saved a lot of money.
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Review by Colin, Practice Team Member in Wiltshire on 21st August 2018
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Recently moved to South West Comms and very pleased with professionalism of all involved. From the initial contact with James Hooker through to installation and set up of services everybody has been a pleasure to work with. Training and support have been excellent and Chris our site engineer went the extra mile to ensure that everything was working as we needed it to. Stacey our Project Manager has been extremely responsive and a recent billing query was also answered promptly and comprehensively. The phone system has brought us into the 21st century at last - we no longer run out of lines so can always make and receive calls, have excellent call recording and monitoring capabilities, call queuing and integration with our clinical system (EMIS WEB). Staff are happy with the new handsets, headsets and ease of setting up and making changes, and the voicemail to email function is great for me so I can pick up and listen to my messages even if I am out of the office. We have used the paging facility for fire drills and to let staff know key information as this can be set to just admin or clinical staff or all phones. Overall a great, smooth experience and I am really pleased that we chose South West Comms as our new provider. Oh and really good value too!
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Review by Kiran, Practice Manager in Okehampton on 8th August 2018
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When our provided telecoms contract ended, we had the opportunity to look around at suppliers to compare them, even though one was favoured by our CCG. SW Comms was able to better them for capability and price. We had a few hiccups on the way, but nearly 4 months in and feedback from staff and patients has been very good - we're delighted!!
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Review by Jon, Practice Manager in Bristol on 8th August 2018
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We have moved our telephony to a hosted solution. It has cost no more than the existing system it replaced. Moreover it has ensured we have a robust business continuity plan for telephony.
I am happy to recommend the team at SW Comms
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Review by Andy, Practice Manager in Hampshire on 8th August 2018
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We have recently updated our phone system to South West Comms and have found them exceptional in all areas, from coming down and installing, through to training and to aftercare. They are easy to speak with if we have any problems and help us to resolve any issues.
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Review by Sarah , Medical Secretary in Penzance on 7th August 2018
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Excellent service installing our new cloud telephony solution. Very helpful engineers and trainers who came to the practice. They answered all our queries in a cheerful manner with straightforward language we could understand. I would highly recommend them.
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Review by Lyn, Practice Manager in Essex on 7th August 2018
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We have been with South West Comms for about 16 years and recently decided to update our Alcatel telephone system to a new Polycom. South West Comms carried out the whole changeover seamlessly, The new system training was excellent and the SWComms installers were great. I would recommend using SWComms for your new telephone system.
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Review by Susan, Practice Manager in Teignmouth on 26th July 2018
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Really excellent service. The support is first rate. On the rare occasions when we have needed help due to a system issue I have emailed, been contacted and had a engineer visit arranged all in the space of a morning! The engineers and helpline are experts and approachable and I have always been very impressed by the whole company.
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Review by James, Practice Manager in Poole
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SW Comms were chosen from a number of contractors to undertake a large installation for us covering surgeries providing for nearly 30k patients, and with branches spread over approx 8 miles. They were chosen due to the future-proofing that they could offer, vfm and reputation, as well as other factors. It was a complex installation for many reasons, but I was helped by a great Project Manager at SW Comms throughout who was accessible and sensible. Occasionally even funny, but probably not that funny tbh!! The installation itself was very well managed and we received excellent training and ongoing customer service is also excellent. I definitely recommend SW Comms.
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Review by Claire, Practice Manager in Dorset on 23rd June 2018

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