swcomms

Innovative, trusted, single solution provider

Opening Hours: 8.00am - 6.00pm, Mon - Fri
Operates: Nationwide
We are pioneering cost-saving interventions in general practice with the deployment of advanced cloud-hosted telephone systems that can cope with the NHS’s drive to overcome access inequalities and to reduce 8am queues. We can help make it easier for your patients to contact your surgery.
  • Call Recording
  • Telecoms Systems & Services
  • Internet & Wifi Services
LOGO

Address:

swcomms

South West Communications Group Ltd

Communications House

Moor Lane

Sowton

Exeter

EX2 7JF

Telephone:

0800 054 6789

Website:

The Think Healthcare solution is a cloud-hosted telephone system blended with the latest contact centre software and your patient management system. It is built for the general practice market to meet QOF indicators and to allow GP surgeries to:

  • Control call volumes daily depending on staff resources
  • Provide intelligent real-time information to waiting callers
  • Offer a call-back service
  • Prioritise vulnerable patients
  • Call routing to the right member of staff
  • Reduce avoidable appointments
  • Improve external line access for patient services, e.g. telephone triage
  • Rely on calls being recorded
  • Trace and report on any incoming or outgoing calls
  • Link directly to medical systems, e.g. SystmOne, EMIS, Patient Partner
  • Offer patients video consultations

For a no-hassle, straight-talking view, contact swcomms free on 0800 054 6789 or email us and we will call you back to discuss the benefits of general practice telephony.

Recent Reviews
review-icon
5 37 Review(s)
- Add Review

Practice Manager Reviews:
swcomms
swcomms - by , 12 January, 2023
5 5stars
We recently moved to SwComms and have found their service excellent. The trainer, IT and project manager were amazing and couldn't be more helpful. Thank you to them for making the changeover to the new system really smooth and straightforward. Would highly recommend them.
Rating
We recently moved to SwComms and have found their service excellent. The trainer, IT and project manager were amazing and couldn't be more helpful. Thank you to them for making the changeover to the new system really smooth and straightforward. Would highly recommend them.
Verified Review
Review by Hannah, Digital Services Lead in Wiltshire on 12th January 2023
swcomms
swcomms - by , 21 November, 2022
5 5stars
Having used SW Comms for many years I would have no hesitation in recommending them to any business looking for a reliable and helpful supplier of telephony. I have always received an excellent service and the staff are incredibly knowledgeable, friendly and approachable. Their levels of customer support and service is extraordinary, with emails being answered the same day and queries being resolved quickly. The new Gamma Horizon System, which we recently had installed, has helped us to work more efficiently and provided a future proofed service that can adapt to our needs as we grow.
Rating
Having used SW Comms for many years I would have no hesitation in recommending them to any business looking for a reliable and helpful supplier of telephony. I have always received an excellent service and the staff are incredibly knowledgeable, friendly and approachable. Their levels of customer support and service is extraordinary, with emails being answered the same day and queries being resolved quickly. The new Gamma Horizon System, which we recently had installed, has helped us to work more efficiently and provided a future proofed service that can adapt to our needs as we grow.
Verified Review
Review by Debbie, Practice Manager in Cornwall on 21st November 2022
swcomms
swcomms - by , 04 July, 2022
5 5stars
Great service from the Project Manager, Engineer and Trainers. Chris and Irene were particularly valuable and such nice people. The system is much better than our previous. Would highly recommend.
Rating
Great service from the Project Manager, Engineer and Trainers. Chris and Irene were particularly valuable and such nice people. The system is much better than our previous. Would highly recommend.
Verified Review
Review by Chris, Practice Manager in Bath on the 4th July 2022.
swcomms
swcomms - by , 27 June, 2022
5 5stars
Very happy with the switch to SWComms, the switchover was very smooth and the level of access we have using the portal is great. Very easy and simple to understand after initial training.

Staff really like the new handsets and the way system works to filter calls to different area's.


Rating
Very happy with the switch to SWComms, the switchover was very smooth and the level of access we have using the portal is great. Very easy and simple to understand after initial training.

Staff really like the new handsets and the way system works to filter calls to different area's.


Verified Review
Review by Deep, IT & Premises Lead in Salisbury on 27th June 2022.
swcomms
swcomms - by , 10 June, 2022
5 5stars
Very happy with how SW Comms handled the transition over to the new system, very quick response when needed, and thorough training and support given
Rating
Very happy with how SW Comms handled the transition over to the new system, very quick response when needed, and thorough training and support given
Verified Review
Review by Linda, Practice Manager in Exeter on 10th June 2022
swcomms - by , 16 May, 2022
5 5stars
Excellent service from first contact through to installation and ongoing support. The cloud system is excellent, costs less and is easy to use. The new system performs much better than we could have anticipated and has saved us time and resources when dealing with patient contacts and queries. We are so glad we made the change
Rating
Excellent service from first contact through to installation and ongoing support. The cloud system is excellent, costs less and is easy to use. The new system performs much better than we could have anticipated and has saved us time and resources when dealing with patient contacts and queries. We are so glad we made the change
Verified Review
Review by Rhonda, Practice Manager in Swindon on 16th May 2022
swcomms - by , 09 March, 2022
5 5stars
We moved all our 5 sites across to SWComms in Jan/Feb 2022. The reasons for doing so was to improve reliability and customer service versus our old supplier, and also to improve functionality with features such as better queueing systems with position number stated, click to call, and improved call centre features. This was also a response to patient feedback on surveys and PPG discussions. So far, we are very pleased. The install team were superb in dealing with a large number of handsets being installed across 5 sites, and the training was excellent. Already the reliability, programming and recording features, and helpful data being produced about the level of calls, is as we hoped if not better, and the service received has been excellent. On top of this, the price we are paying is less than we were before. I would thoroughly recommend SWComms to any GP Practice looking to update their systems.
Rating
We moved all our 5 sites across to SWComms in Jan/Feb 2022. The reasons for doing so was to improve reliability and customer service versus our old supplier, and also to improve functionality with features such as better queueing systems with position number stated, click to call, and improved call centre features. This was also a response to patient feedback on surveys and PPG discussions. So far, we are very pleased. The install team were superb in dealing with a large number of handsets being installed across 5 sites, and the training was excellent. Already the reliability, programming and recording features, and helpful data being produced about the level of calls, is as we hoped if not better, and the service received has been excellent. On top of this, the price we are paying is less than we were before. I would thoroughly recommend SWComms to any GP Practice looking to update their systems.
Verified Review
Review by Matt, Business Manager in Hampshire on 9th March 2022
swcomms - by , 04 March, 2022
5 5stars
We are long-term customers of SW Comms and, in October 2021, upgraded our very old phone system to their modern, cloud-based Horizon system.
Everyone at the practice is really pleased with the new telephony system. We had a very successful installation week with the SW Comms training team and were very impressed with how smoothly the setup and go-live went. We adapted to the new system and features very quickly and it has definitely brought many benefits to the practice.
I would definitely recommend SW Comms.
Rating
We are long-term customers of SW Comms and, in October 2021, upgraded our very old phone system to their modern, cloud-based Horizon system.
Everyone at the practice is really pleased with the new telephony system. We had a very successful installation week with the SW Comms training team and were very impressed with how smoothly the setup and go-live went. We adapted to the new system and features very quickly and it has definitely brought many benefits to the practice.
I would definitely recommend SW Comms.
Verified Review
Review by Tom, Office Manager in Wiltshire on 4th March 2022
swcomms - by , 02 March, 2020
5 5stars
Have used SW Comms for many years and switched to their cloud based system a few years ago. Very happy with service provided - whenever we do have issues (not very often!) they are quick to respond - would have no hesitation in recommending them to other practices.
Rating
Have used SW Comms for many years and switched to their cloud based system a few years ago. Very happy with service provided - whenever we do have issues (not very often!) they are quick to respond - would have no hesitation in recommending them to other practices.
Verified Review
Review by Sam, Practice Manager in Exeter on 2nd March 2020
swcomms - by , 25 February, 2020
4 5stars
This practice has relied on South West Communications for many years. I have always found them to be particularly helpful and supportive with a very quick turnaround for support. I think having a local company has also been a great advantage. They have been very encouraging and non pushy about upgrading to new systems!
Rating
This practice has relied on South West Communications for many years. I have always found them to be particularly helpful and supportive with a very quick turnaround for support. I think having a local company has also been a great advantage. They have been very encouraging and non pushy about upgrading to new systems!
Verified Review
Review by Anna, Practice Manager in South Brent on 25th February 2020
swcomms - by , 23 February, 2020
5 5stars
SW Comms are a brilliant company. The sales person explained everything. We had Stacey who oversaw everything. The engineers did a site visit and sorted out any potential issues. They spotted a problem with the installation and fixed it immediately. Training was made easy for the staff. They even helped us get out of our existing telephone contract. Excellent professional company. Highly recommend them.
Rating
SW Comms are a brilliant company. The sales person explained everything. We had Stacey who oversaw everything. The engineers did a site visit and sorted out any potential issues. They spotted a problem with the installation and fixed it immediately. Training was made easy for the staff. They even helped us get out of our existing telephone contract. Excellent professional company. Highly recommend them.
Verified Review
Review by Tracy, Practice Manager in Wiltshire on 24th February 2020
swcomms - by , 03 February, 2020
5 5stars
When everyone else was going with an alternative provider, we selected SW Comms because their offer was better in terms of both capability and cost. We haven't looked back!! Well worth contacting them when you are looking for a new system.
Rating
When everyone else was going with an alternative provider, we selected SW Comms because their offer was better in terms of both capability and cost. We haven't looked back!! Well worth contacting them when you are looking for a new system.
Verified Review
Review by Jon, Practice Manager in Bristol on 3rd February 2020
swcomms - by , 09 December, 2019
5 5stars
I have found the service that SW Comms offer to be to a very high standard and our Customer Manager, Phil, is particularly efficient and no problem seems to big or small for him, on the few occasions we have contacted him.
Rating
I have found the service that SW Comms offer to be to a very high standard and our Customer Manager, Phil, is particularly efficient and no problem seems to big or small for him, on the few occasions we have contacted him.
Verified Review
Review by Kevin, Practice Manager in Hampshire on 8th December 2019
swcomms - by , 01 November, 2019
5 5stars
We had a really great experience with SWComms whilst changing to a more modern phone system. Everyone we had contact with was really helpful, knowledgeable, and relatable. The training provided was outstanding, and the communication throughout the project was good.
Rating
We had a really great experience with SWComms whilst changing to a more modern phone system. Everyone we had contact with was really helpful, knowledgeable, and relatable. The training provided was outstanding, and the communication throughout the project was good.
Verified Review
Review by Ryan, Assistant Practice Manager in Dorset on 1st November 2019
swcomms - by , 20 July, 2019
5 5stars
I would recommend SWComms to any practice manager thinking about switching or updating their telephone system. We switched to SWComms as part of our relocation into a new purpose-built medical centre and are so glad that we chose them.
We did not know what we really needed when we first approached SWComms. Their advisor listened to our needs and made a number of recommendations for us which we accepted in their entirety. His experience and advice was invaluable.
Our whole relocation had many challenges and problems. One of the only aspects which went really well was the installation of our phone system. This was thanks to the meticulously project management and support which they provided. Once the order was placed with SWComms was placed they dealt with everything and overcame many of the significant problems which we faced. T
Our ‘Go-Live’ date could not have gone any better. It was seamless without a single call being missed. We had brilliant support on the first few days in our new medical centre and have continued to receive this support ever since.
We have just seen the results from the 2019 GP Patient Survey. Our call handling has gone from one of the worst in our CCG to one of the best. SWComms have helped us to achieve this improvement by providing us with such a good system.
I would recommend any Practice Manager who is thinking about upgrading their phone system or is relocating to at least ask SWComms to provide a quote.
Rating
I would recommend SWComms to any practice manager thinking about switching or updating their telephone system. We switched to SWComms as part of our relocation into a new purpose-built medical centre and are so glad that we chose them.
We did not know what we really needed when we first approached SWComms. Their advisor listened to our needs and made a number of recommendations for us which we accepted in their entirety. His experience and advice was invaluable.
Our whole relocation had many challenges and problems. One of the only aspects which went really well was the installation of our phone system. This was thanks to the meticulously project management and support which they provided. Once the order was placed with SWComms was placed they dealt with everything and overcame many of the significant problems which we faced. T
Our ‘Go-Live’ date could not have gone any better. It was seamless without a single call being missed. We had brilliant support on the first few days in our new medical centre and have continued to receive this support ever since.
We have just seen the results from the 2019 GP Patient Survey. Our call handling has gone from one of the worst in our CCG to one of the best. SWComms have helped us to achieve this improvement by providing us with such a good system.
I would recommend any Practice Manager who is thinking about upgrading their phone system or is relocating to at least ask SWComms to provide a quote.
Verified Review
Review by Richard, Practice Manager in Gloucestershire on 19th July 2019
swcomms - by , 19 July, 2019
5 5stars
We think that overall the system is efficient and works well. We have much more control over it and the calls are clearer and the recording and statistics are really helpful. The cost was excellent and meant we could go ahead with a new system. The actual instalment was good and caused limited disruption and the training for the users was good.
We think that the ‘super users’ would have benefitted from more training – possibly with a visit a month or so later once they had experience of using the system and could use real examples for training opportunities. Overall I think it has been a great improvement for minimal cost and disruption. When we have had to call in faults and problems these have been dealt with very courteously and efficiently.
Rating
We think that overall the system is efficient and works well. We have much more control over it and the calls are clearer and the recording and statistics are really helpful. The cost was excellent and meant we could go ahead with a new system. The actual instalment was good and caused limited disruption and the training for the users was good.
We think that the ‘super users’ would have benefitted from more training – possibly with a visit a month or so later once they had experience of using the system and could use real examples for training opportunities. Overall I think it has been a great improvement for minimal cost and disruption. When we have had to call in faults and problems these have been dealt with very courteously and efficiently.
Verified Review
Review by Stef, Practice Manager in Somerset on 19th July 2019
swcomms - by , 29 April, 2019
5 5stars
Great communication during sale and set up plus engineer and trainer were excellent during go live. Very happy with the new system and post sale support
Rating
Great communication during sale and set up plus engineer and trainer were excellent during go live. Very happy with the new system and post sale support
Verified Review
Review by Maddy, IT Manager in Gosport on 29th April 2019
swcomms - by , 11 April, 2019
5 5stars
We have recently switched to SW Comms from a very old and outdated phone system. The switching process was smooth with little disruption to our systems. The engineer and trainer were extremely helpful and nothing was too much trouble. We have only been live with the new system for a week now but already we can see big improvements.
Rating
We have recently switched to SW Comms from a very old and outdated phone system. The switching process was smooth with little disruption to our systems. The engineer and trainer were extremely helpful and nothing was too much trouble. We have only been live with the new system for a week now but already we can see big improvements.
Verified Review
Review by Shaun, Operations Manager in Hampshire on 10th April 2019
swcomms - by , 13 November, 2018
5 5stars
Very happy with service and system works exactly as we were promised, aftercare service really good and staff very helpful. Slight lack of communication and clarity over billing issues which has been fed back.
Rating
Very happy with service and system works exactly as we were promised, aftercare service really good and staff very helpful. Slight lack of communication and clarity over billing issues which has been fed back.
Verified Review
Review by Chloe, Reception Manager in Plymouth on 13th November 2018
swcomms - by , 08 November, 2018
5 5stars
we had used SWcomms at our branch surgery for a few years and were really pleased when merging with another practice we found that we were able to use their cloud system to merge the branch and main surgeries.
The whole team were very helpful in the setting up at both sites and did everything within a timely process which did not effect all of the other issues which come with a merge
Rating
we had used SWcomms at our branch surgery for a few years and were really pleased when merging with another practice we found that we were able to use their cloud system to merge the branch and main surgeries.
The whole team were very helpful in the setting up at both sites and did everything within a timely process which did not effect all of the other issues which come with a merge
Verified Review
Review by Alison, Practice Team Member in Farnborough on 8th November 2018
swcomms - by , 08 November, 2018
5 5stars
As a practice we have been using SW Comms for the last 8 years, as a practice manager I have been using them for the last 15+. In all that time I have found their service to be outstanding. Nothing is too much trouble for them. They installed the Horizon hosted system for us 2 years ago in our main and branch surgeries and we haven't looked back. I would definitely recommend them to my fellow Practice Managers.
Rating
As a practice we have been using SW Comms for the last 8 years, as a practice manager I have been using them for the last 15+. In all that time I have found their service to be outstanding. Nothing is too much trouble for them. They installed the Horizon hosted system for us 2 years ago in our main and branch surgeries and we haven't looked back. I would definitely recommend them to my fellow Practice Managers.
Verified Review
Review by David, Practice Manager in Chobham on 8th November 2018
swcomms - by , 02 November, 2018
5 5stars
We have dealt with South West Comms for nearly 20 years and the staff are fantastic! We have recently changed to the new system and the whole transfer was seamless. The after-sales service is excellent and I would wholeheartedly recommend the company and the product.
Rating
We have dealt with South West Comms for nearly 20 years and the staff are fantastic! We have recently changed to the new system and the whole transfer was seamless. The after-sales service is excellent and I would wholeheartedly recommend the company and the product.
Verified Review
Review by Sue, Practice Manager in Teignmouth on 2nd November 2018
swcomms - by , 24 September, 2018
5 5stars
Recently moved to a Cloud based system, Stacey was our project manager, she was very good and efficient and guided us through the process. Transfer went well, a couple of small issues but these where rectified very quickly. They provided staff training and our trainer was very patient and didn't mind going over the same thing two or three times. If we have had any problems, the after care service has been very good in dealing with our issue.
Rating
Recently moved to a Cloud based system, Stacey was our project manager, she was very good and efficient and guided us through the process. Transfer went well, a couple of small issues but these where rectified very quickly. They provided staff training and our trainer was very patient and didn't mind going over the same thing two or three times. If we have had any problems, the after care service has been very good in dealing with our issue.
Verified Review
Review by Dawn, Practice Team Member in Devon on 24th September 2018
swcomms - by , 24 September, 2018
5 5stars
We moved over to the Cloud Hosted system after having a very old system. From start to finish the whole process was managed professionally. The installation engineers, trainer and project manager were all excellent. I cannot fault the service at all and the new system is far superior to what we have had. Even the patients have commented with good feed back. Thank you to everyone who was involved - I would highly recommend the system to others needing to upgrade.
Rating
We moved over to the Cloud Hosted system after having a very old system. From start to finish the whole process was managed professionally. The installation engineers, trainer and project manager were all excellent. I cannot fault the service at all and the new system is far superior to what we have had. Even the patients have commented with good feed back. Thank you to everyone who was involved - I would highly recommend the system to others needing to upgrade.
Verified Review
Review by Angie, Practice Manager in Southampton on 24th September 2018
swcomms - by , 20 September, 2018
5 5stars
Literally cannot fault the staff and company from start to finish. They were able to match our needs with no problem at all. Incredibly helpful, informative and cost efficient. Thanks swcomms, top work!
Rating
Literally cannot fault the staff and company from start to finish. They were able to match our needs with no problem at all. Incredibly helpful, informative and cost efficient. Thanks swcomms, top work!
Verified Review
Review by Ben, Systems and Operations Lead in Tiverton on 20th September 2018
swcomms - by , 12 September, 2018
5 5stars
We have recently moved over to the new Cloud-hosted telephone system. The transition went extremely well with the support of Chris the engineer who was calm and extremely knowledgeable, Stacey the Projection Manager always responded immediately to any queries and Kay the trainer who pitched her training to all the different staff perfectly. I would like to say a big thank you as some staff were very concerned with change but they have all embraced the new system because of the support given by the team from South West Comms.
Rating
We have recently moved over to the new Cloud-hosted telephone system. The transition went extremely well with the support of Chris the engineer who was calm and extremely knowledgeable, Stacey the Projection Manager always responded immediately to any queries and Kay the trainer who pitched her training to all the different staff perfectly. I would like to say a big thank you as some staff were very concerned with change but they have all embraced the new system because of the support given by the team from South West Comms.
Verified Review
Review by Sally, Assistant Practice Manager in Bristol on 12th September 2018
swcomms - by , 05 September, 2018
5 5stars
Our expanding practice area and additional sites gave cause to review our telephone system, which was originally supplied by South West Comms, with a view to moving to a cloud hosted system. We were provided with very competitive pricing, extensive training and support package by South West Comms and therefore remained with the team. Can't rate them highly enough from project management, installation, training and aftercare, tailoring the system to our requirements.
Rating
Our expanding practice area and additional sites gave cause to review our telephone system, which was originally supplied by South West Comms, with a view to moving to a cloud hosted system. We were provided with very competitive pricing, extensive training and support package by South West Comms and therefore remained with the team. Can't rate them highly enough from project management, installation, training and aftercare, tailoring the system to our requirements.
Verified Review
Review by Sara, PM in Bude on 5th September 2018
swcomms - by , 04 September, 2018
5 5stars
Recently switched to their cloud based system from an ancient system (also with SWComms).
Installation was excellent, totally understood how it worked in GP surgeries and were more than happy to work around clinics and patients. Transfer and number porting happened quickly with only a tiny disruption. Whole team were excellent and friendly, after care so far as been great. Would definitely recommend.
Rating
Recently switched to their cloud based system from an ancient system (also with SWComms).
Installation was excellent, totally understood how it worked in GP surgeries and were more than happy to work around clinics and patients. Transfer and number porting happened quickly with only a tiny disruption. Whole team were excellent and friendly, after care so far as been great. Would definitely recommend.
Verified Review
Review by Will, Operations Manager in Teignmouth on 4th September 2018
swcomms - by , 29 August, 2018
5 5stars
SWCOMMS have been the most customer orientated telecoms company I have ever had the pleasure of working with. They have a state of the art demo room at their head office in Exeter, filled with the latest technology ranging from Cisco Meraki to the new Gamma Horizon system.

The reason we use SWCOMMS is firstly the reasonable price they offer but also their outstanding flexibility to tailor a package to suit our needs. The team are always helpful and quick with their responses.

A great company all round and I highly recommend. (If you can try get Philip Thomas, an outstanding Account Manager)
Rating
SWCOMMS have been the most customer orientated telecoms company I have ever had the pleasure of working with. They have a state of the art demo room at their head office in Exeter, filled with the latest technology ranging from Cisco Meraki to the new Gamma Horizon system.

The reason we use SWCOMMS is firstly the reasonable price they offer but also their outstanding flexibility to tailor a package to suit our needs. The team are always helpful and quick with their responses.

A great company all round and I highly recommend. (If you can try get Philip Thomas, an outstanding Account Manager)
Verified Review
Review by Andrew, IT manager in Exeter on 30th September 2018
swcomms - by , 21 August, 2018
5 5stars
Changing from our old telecoms provider to swcomms was easy, the transfer was well managed by swcomms, training provided matched our needs and despite having a better system we saved a lot of money.
Rating
Changing from our old telecoms provider to swcomms was easy, the transfer was well managed by swcomms, training provided matched our needs and despite having a better system we saved a lot of money.
Verified Review
Review by Colin, Practice Team Member in Wiltshire on 21st August 2018
swcomms - by , 08 August, 2018
4 5stars
When our provided telecoms contract ended, we had the opportunity to look around at suppliers to compare them, even though one was favoured by our CCG. SW Comms was able to better them for capability and price. We had a few hiccups on the way, but nearly 4 months in and feedback from staff and patients has been very good - we're delighted!!
Rating
When our provided telecoms contract ended, we had the opportunity to look around at suppliers to compare them, even though one was favoured by our CCG. SW Comms was able to better them for capability and price. We had a few hiccups on the way, but nearly 4 months in and feedback from staff and patients has been very good - we're delighted!!
Verified Review
Review by Jon, Practice Manager in Bristol on 8th August 2018
swcomms - by , 08 August, 2018
5 5stars
We have moved our telephony to a hosted solution. It has cost no more than the existing system it replaced. Moreover it has ensured we have a robust business continuity plan for telephony.
I am happy to recommend the team at SW Comms
Rating
We have moved our telephony to a hosted solution. It has cost no more than the existing system it replaced. Moreover it has ensured we have a robust business continuity plan for telephony.
I am happy to recommend the team at SW Comms
Verified Review
Review by Andy, Practice Manager in Hampshire on 8th August 2018
swcomms - by , 08 August, 2018
5 5stars
We have recently updated our phone system to South West Comms and have found them exceptional in all areas, from coming down and installing, through to training and to aftercare. They are easy to speak with if we have any problems and help us to resolve any issues.
Rating
We have recently updated our phone system to South West Comms and have found them exceptional in all areas, from coming down and installing, through to training and to aftercare. They are easy to speak with if we have any problems and help us to resolve any issues.
Verified Review
Review by Sarah , Medical Secretary in Penzance on 7th August 2018
swcomms - by , 08 August, 2018
5 5stars
Excellent service installing our new cloud telephony solution. Very helpful engineers and trainers who came to the practice. They answered all our queries in a cheerful manner with straightforward language we could understand. I would highly recommend them.
Rating
Excellent service installing our new cloud telephony solution. Very helpful engineers and trainers who came to the practice. They answered all our queries in a cheerful manner with straightforward language we could understand. I would highly recommend them.
Verified Review
Review by Lyn, Practice Manager in Essex on 7th August 2018
swcomms - by , 26 July, 2018
5 5stars
We have been with South West Comms for about 16 years and recently decided to update our Alcatel telephone system to a new Polycom. South West Comms carried out the whole changeover seamlessly, The new system training was excellent and the SWComms installers were great. I would recommend using SWComms for your new telephone system.
Rating
We have been with South West Comms for about 16 years and recently decided to update our Alcatel telephone system to a new Polycom. South West Comms carried out the whole changeover seamlessly, The new system training was excellent and the SWComms installers were great. I would recommend using SWComms for your new telephone system.
Verified Review
Review by Susan, Practice Manager in Teignmouth on 26th July 2018
swcomms - by , 05 July, 2018
5 5stars
Really excellent service. The support is first rate. On the rare occasions when we have needed help due to a system issue I have emailed, been contacted and had a engineer visit arranged all in the space of a morning! The engineers and helpline are experts and approachable and I have always been very impressed by the whole company.
Rating
Really excellent service. The support is first rate. On the rare occasions when we have needed help due to a system issue I have emailed, been contacted and had a engineer visit arranged all in the space of a morning! The engineers and helpline are experts and approachable and I have always been very impressed by the whole company.
Verified Review
Review by James, Practice Manager in Poole
swcomms - by , 23 June, 2018
5 5stars
SW Comms were chosen from a number of contractors to undertake a large installation for us covering surgeries providing for nearly 30k patients, and with branches spread over approx 8 miles. They were chosen due to the future-proofing that they could offer, vfm and reputation, as well as other factors. It was a complex installation for many reasons, but I was helped by a great Project Manager at SW Comms throughout who was accessible and sensible. Occasionally even funny, but probably not that funny tbh!! The installation itself was very well managed and we received excellent training and ongoing customer service is also excellent. I definitely recommend SW Comms.
Rating
SW Comms were chosen from a number of contractors to undertake a large installation for us covering surgeries providing for nearly 30k patients, and with branches spread over approx 8 miles. They were chosen due to the future-proofing that they could offer, vfm and reputation, as well as other factors. It was a complex installation for many reasons, but I was helped by a great Project Manager at SW Comms throughout who was accessible and sensible. Occasionally even funny, but probably not that funny tbh!! The installation itself was very well managed and we received excellent training and ongoing customer service is also excellent. I definitely recommend SW Comms.
Verified Review
Review by Claire, Practice Manager in Dorset on 23rd June 2018

Please note, we only accept reviews from Practice Managers, GPs and surgery staff.

  1 star 2 stars 3 stars 4 stars 5 stars
Rating
  • Click stars to rate
Only your first name will be published next to your review, never your full name or your practice name.
Your email address will not be made public and will not be used for marketing purposes.