Managing Did Not Attends

  • Category:
  • Business Resilience,
  • Compliance

Missed appointments or ‘did not attends’ (DNAs) have far-reaching negative impacts across general practice. This thought-provoking and interactive session explain the effects of DNAs, including the associated risks, while also providing guidance for organisations to help them reduce DNAs.

Objectives

  • Gain an overview of the impact of Did Not Attends
  • Understand how to identify and record DNAs
  • Learn some of the preventative measures that can be introduced
  • Understand how to effectively manage DNAs including failed telephone appointments
  • Realise the significance of Was Not Brought or Child Not Brought
  • Appreciate the positive approach to take when advertising statistical evidence of DNAs in your organisation

Designed for
All staff.

 

Practice Index Training includes

  • Our unique process
  • Support for managers
  • Specialist GP practice trainers
  • Customised courses

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