Improving Communication (Staff and Patients)

The significance of clear communication within primary care cannot be stressed enough. This course focuses on the various types of communication, communicating effectively with patients and colleagues, and the differences between effective and excellent communication.

Objectives

• Understand the three core elements of communication
• Learn the need for accuracy, brevity and clarity when communicating
• Understand why listening matters
• Discover the link between etiquette and communication in relation to telephone skills
• Gain an understanding of why you may need to adjust your communication techniques when dealing with different patient cohorts

Designed for
All non-clinical staff working in general practice.